Readme of SuperTrak Service Release 2

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1 Readme of SuperTrak Service Release 2 This Service Release 2 (SR2) document contains the following topics: * Scope of this Release * Release Contents * Motherboard Support * Disk Drive Support * Operating System Support * Redboot, BIOS, and Firmware Installation * Driver Installation -- Windows * Driver Diskette Preparation -- Linux, All * Driver Installation -- RedHat Linux * Driver Installation -- SuSE Linux * Driver Installation -- Fedora Core Linux * Driver Installation -- Miracle/Asianux Linux * Driver Installation -- FreeBSD * WebPAM Installation -- Windows * WebPAM Installation -- Linux * WebPAM Installation -- FreeBSD Scope of this Release This document is for users who use the following Promise SATA RAID Controller cards: * SuperTrak EX4350 * SuperTrak EX8300 * SuperTrak EX8350 * SuperTrak EX12350 * SuperTrak EX16300 * SuperTrak EX16350 Release Contents SuperTrak SR2 includes the following components: * BIOS version (for SuperTrak EX4350) * BIOS version (for SuperTrak EX83x0 & EX163x0) * BIOS version (for SuperTrak EX12350) * Firmware version * Redboot version * Windows Driver * Linux Driver for 2.4 kernel version (Include Open Source Code) * Linux Driver for 2.6 kernel version (Include Open Source Code) * WebPAM for Windows version * CLI Utility version * PFlash (Installation Utility) version

2 Motherboard Support For the latest motherboard support information, please go topromise website " Disk Drive Support For the latest disk drive support information, please go to PROMISE website " Operating System Support Microsoft: * Windows 2003 Server R2 (32/64-bit) * Windows Vista RedHat (kernel 2.4) * 9.0 (32-bit) * RHEL 3.0 (32/64-bit) * RHEL 3.0 Update 4 (32/64-bit) * RHEL 3.0 Update 5 (32/64-bit) * RHEL 3.0 Update 6 (32/64-bit) * RHEL 3.0 Update 7 (32/64-bit) * RHEL 3.0 Update 8 (32/64-bit) Miracle/Asianux Linux (kernel 2.4) * 3.0 (32/64-bit) * 3.0 SP1 (32-bit) RedHat (kernel 2.6) * RHEL 4.0 (32/64-bit) * RHEL 4.0 Update 1 (32/64-bit) * RHEL 4.0 Update 2 (32/64-bit) * RHEL 4.0 Update 3 (32/64-bit) * RHEL 4.0 Update 4 (32/64-bit) Miracle/Asianux Linux (kernel 2.6) * 4.0 (32/64-bit) Fedora (kernel 2.6) * Fedora Core 5 (32/64-bit) * Fedora Core 6 (32/64-bit) SuSE (kernel 2.6) * 9.1 (32-bit) * 9.2 (32/64-bit)

3 * 9.3 (32/64-bit) * 10 (32/64-bit) * 10.1 (32/64-bit) * 10.2 (32/64-bit) * ES9 (32/64-bit) * ES9 SP2 (32/64-bit) * ES9 SP3 (32/64-bit) * ES10 (32/64-bit) * ES10 SP1 (32/64-bit) BIOS Revision History BIOS changes from v to v : * fix a issue of system hang when creating spare drive by testing EX16350 * fix issue that user could not select HDD on channale 1 & 9 physical drive into a logical drive * add a feature for BIOS exit without reboot system, * add BIOS disable feature in BIOS GUI * add a hotkey to select all physical drives during logical drive creation * add showing BGA status in Logical Driver sub-menu * add feature to support "Automatic Rebuild Managemnet" * add feature to support "Spare Drive Management" * fix bug: -- In a two controller (EX4350 or EX8350) configuration, each with an LD on each controller, Fdisk ± will return an error when trying to partition the LD on the second controller using either a Win98 or Win95 startup FDD * fix bug: -- Firmware version is falsely displayed * fix bug: -- Each EX4350 controller has a RAID 5 array with a bootable DOS partition on each LD. Floppy, onboard arrays, CDROM and EX4350 LDs cannot boot in this configuration. * fix bug: -- When accessing the superbuild utility, interfacing the menu runs slow and buggy WebPAM Revision History The WebPAM RAID Management software v : * Support Controller Buzzer( Shasta series ) on Linux * fix bug of wrong timestamp of event log * fix bug: If firmware doesn't support BGA start time, WebPAM sometimes displays BGA start time

4 * when JNI get event log from I2API, JNI will generate a timestamp instead of one passed by I2API. Now, JNI will not generate this timestamp, and pass I2API's one to Java site * fix bug of showing wrong pruduct name of EX8300 * fix bug of webpam installer detects wrong host name or IP address * fix bug: WebPAM installer cannot uninstall WebPAM clearly * fix bug: WebPAM installer needs to uninstall old WebPAM, if exists * support port remap feature( Shasta series ) * Support Controller Buzzer( Shasta series ) * Support Local Monitoring Only feature * Support NetSend feature * Update I2API to resolve deletion LD issue * Remove firmware version for non-iop products * Smart poll interval is at least 30 minutes * Support locate feature for Shasta * Add a button to select all physical dirves as creating LD * Support flash firmware, BIOS,..., etc. feature * Changes manual rebuild policy: - free disk - global spare - its dedicated spare * Set max limit number of event log to 500 * Fix bug: A error message occured as WebPAM installer running in RHEL AS3 update8 * Fix Bug: WebPAM cannot display special logical drive that owns "C:\" assigned name * Fix Bug: If change system time to a past time, WebPAM will pop up event log dialod repeatedly * Fix bug: WebPAM will loss event log after create a logical drive that length of assigned named more than 30 * Fix bug: WebPAM will display "????" after create a user * Fix bug: some event logs display LBA number base on ten( Should be hex ) * Popup a event notification dialog even though browser doesn't be opened * Fix bug: remove UDMA Mode in showing Physical driver information Windows Driver Revision History Version * add some SCSI command support for passing DTM test Linux Driver (2.4 Kernel) Revision History Version * remove function pci_name for kernel compitable. * Add TEST_UNIT_READY and START_STOP handling for console device

5 * Change delay time during hard reset to 100ms. * Change utc time to local time in stex_gettime routine * Add some debug information for problem diagnosis * Add value check in hard reset routine * Change wait loop code in handshake and hard reset routine * Update latest PCI device ids and vendor ids * Fix bug that stex_reset hangs in kernel after multiply scsi command fails * Fix bug that stex_reset not be called after stex_abort fails Linux Driver (2.6 Kernel) Revision History Version * Add TEST_UNIT_READY and START_STOP handling for console device * Change delay time during hard reset to 100ms * Change UTC time to local time in stex_gettime routine * Add some debug information for problem diagnosis * Add value check in hard reset routine * Change wait loop code in handshake and hard reset routine * Adjust ST_MAX_TARGET_NUM and ST_MAX_LUN_PER_TARGET to fits aurora firmware changed * Update latest pci device ids and vendor ids * Fix bug that system hangs when os call stex_shutdown function in some kernel * Fix bug that bus_type error message occers when loading driver in latest kernel * Fix spinlock bug in stex_reset in latest kernels * Adjust scsi cmd timeout value to 60s when kernel version larger than Errata List * WebPAM can not be installed on freebsd bit because there is no JDK available for FreeBSD 5.4 * Webpam Start and Uninstall icon do not exist in the Desktop Program start menu in Redhat 3 U6 64bit * 'Cancel' option is still available after Webpam is finished installing. It is controlled by InstallAnywhere. * Miracle Linux3 x64 bit has problem booting up when OS installed on array * With with HP proliant machines/bios. SuperTrak EX12350 boot up fails if JBODs exist * Wrong message display after Webpam uninstall in silent mode. It is controlled

6 by InstallAnywhere * RedHat 3, Update 6, 32-bit SMP kernel, kernel panic during installation of the SuperTrak controller card. Add the NOAPIC option to the kernel startup option string in the Grub bootloader and restart Linux * RedHat 3, Update 6, 32-bit kernel, cannot compile the open source driver. Contact Promise Technical support to obtain a modified driver Redboot, BIOS, and Firmware Installation Before you begin, obtain a DOS-bootable diskette and a blank, formatted diskette. 1. Copy the upgrade files for your SuperTrak card from the distribution CD to a blank, formatted diskette and label it "SuperTrak Upgrade diskette". 2. Boot your PC from the DOS-bootable diskette. 3. When the A:\> prompt appears, remove the DOS-bootable diskette and insert the SuperTrak Upgrade diskette. 4. At the A:\> prompt, type "pflash /f XXX.bin" and press Enter. Where XXX is the Redboot model number of your SuperTrak card: "rb4350" for the SuperTrak EX4350 "rb83x0" for the SuperTrak EX8300 & EX8350 "rb163x0" for the SuperTrak EX16300 & EX16350 "rb12350" for the SuperTrak EX When the A:\> prompt appears, type "pflash /f bios XXXXX bios.bin" and press Enter. Where XXXXX is the BIOS model number of your SuperTrak card: "b4350" for the SuperTrak EX4350 "b83x0" for the SuperTrak EX8300 & EX8350 "b163x0" for the SuperTrak EX16300 & EX16350 "b12350" for the SuperTrak EX When the A:\> prompt appears, type "pflash /f fireware.bin" and press Enter. 7. When the A:\> prompt appears again, remove the SuperTrak Upgrade diskette. 8. Reboot your PC normally. Driver Installation -- Windows 1. In Windows, go to Start > Settings > Control Panel and double-click on the System icon. 2. Click on the Hardware tab, then click on the Device Manager button. 3. Click the + in front of SCSI controllers to display the devices. 4. Right-click on Promise SuperTrak EX-series Controller and select "Update Driver..." from the popup menu.

7 5. Direct the driver Update function to the Windows driver folder on the PROMISE SuperTrak series SR2 CD. 6. Follow the prompts in the Update dialog box. 7. When the new driver is installed, reboot your system. Driver Diskette Preparation -- Linux, All 1. Insert PROMISE SuperTrak series SR2 CD into the CDROM. 2. Copy the driver image file to a blank diskette. * On a Windows PC, run the rawrite.exe utility to copy the image file to a diskette. * On a Linux PC, run the command "dd if=imagefilename of=floppydevicename bs=10k" to copy the image file to a diskette. imagefilename = the disk image file name floppydevice name = the device name, such as /dev/fd0. Go to the instructions for your OS, below. Driver Installation -- RedHat Linux 1. Insert driver diskette into the floppy drive. 2. Log in as "root". 3. Type "mount -r /dev/fd0 /media/floppy" and press Enter. 4. Type "cd /media/floppy" and press Enter. 5. Type "sh./install" and press Enter. 6. When the Installer asks, You are installing a driver on an existing OS. Is it true (y/n)?, type "Y" and press Enter. 7. Type "cd; umount /media/floppy" and press Enter. 8. Remove the driver diskette. 9. Type "reboot" and press Enter to restart the system. Driver Installation -- SuSE Linux 1. Insert driver diskette into the floppy drive. 2. Log in as "root". 3. Type "mount /dev/fd0 /media/floppy" and press Enter 4. Type "cd /media/floppy" and press Enter. 5. Type "./install" and press Enter. 6. Type "cd; umount /media/floppy" and press Enter. 7. Remove the driver diskette. 8. Type "reboot" and press Enter to restart the system. Driver Installation -- Fedora Core Linux

8 1. Insert driver diskette into the floppy drive. 2. Log in as "root". 3. Type "mkdir /media/floppy" and press Enter. 4. Type "mount /dev/fd0 /media/floppy" and press Enter. 5. Type "cd /media/floppy" and press Enter. 6. Type "./install" and press Enter. 7. Type "cd/" and press Enter. 8. Type "umount /media/floppy and press Enter. 9. Remove the driver diskette. 10. Type "reboot" and press Enter to restart the system. Driver Installation -- Miracle/Asianux Linux 1. Insert driver diskette into the floppy drive. 2. Log in as "root". 3. Type "mount -r /dev/fd0 /mnt/floppy" and press Enter. 4. Type "cd /mnt/floppy" and press Enter. 5. Type "sh./install" and press Enter. 6. Type "cd; umount /mnt/floppy" and press Enter. 7. Remove the driver diskette. 8. Type "reboot" and press Enter to restart the system. Driver Installation -- FreeBSD Please refer to the ReadMe file of the FreeBSD folder in the CD. WebPAM Installation -- Windows 1. Boot your PC or server and launch Windows. If your system is already running, exit all programs. 2. Insert the software CD into your CD-ROM drive. 3. Double-click on the PROMISE SuperTrak series SR2 CD's icon to open it. 4. Double-click on the Installer icon to launch it. The first WebPAM installation dialog box appears. 5. Follow the prompts in the installation dialog box. WebPAM Installation -- Linux 1. Boot your PC or server and launch the Linux GUI. If your system is already running, exit all programs. 2. Insert the SR1 CD into your CD-ROM drive. 3. In the CD window, double-click on the "run me first.sh" script to begin installation.

9 4. When the "Run or Display?" dialog box appears, click "Run in Terminal." After several moments, the Terminal window closes and the first WebPAM installation dialog box appears. 5. Follow the prompts in the installation dialog box. WebPAM Installation -- FreeBSD Please refer to the ReadMe file of the FreeBSD folder in the CD.

SUPERTRAK EX4350 USER MANUAL. Version 1.0

SUPERTRAK EX4350 USER MANUAL. Version 1.0 SUPERTRAK EX4350 USER MANUAL Version 1.0 SuperTrak EX4350 User Manual Copyright 2006 Promise Technology, Inc. All Rights Reserved. Copyright by Promise Technology, Inc. (Promise Technology). No part of