IL1000/IL5000 InterLogger Recording System

Transcription

1 IL1000/IL5000 InterLogger Recording System Administrator Installation and Configuration Guide 09IL1050M.v0416.EN1

2 DSG, DSG logo, AA9600, AA9604, VL880, InterMail, IM2400, IL1000 and IL5000 are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners. Copyright DSG Technology, Inc. All rights reserved. DSG Technology, Inc. 7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111 Tel: Fax:

3 Table of Contents 3 Table of Contents Chapter 1 Installing InterLogger... 7 Package Content... 8 Panel Description... 8 IP Address and ID Number Setting Configuring via Web Browser...10 Configuring via COM Port...11 Connecting Recording Channels System Recovery Chapter 2 System Setup Login to the System System Information Version...20 Logger ID...20 Current Time / Date... 錯誤! 尚未定義書籤 IP Address / Submask / Gateway...21 Stop Recording Conditions...21 Valid Call Length...22 Storage Limitation...22 Short /Long Term Period...22 Invalid Max. Recording Length...22 Invalid Max. Idle Time...22 Codec...23 SOD Key...23 InterLogger Console IP Address...23 IL Voice IP...23 NAT IP...23 SMDR...23 Ringer Detect...24 Setup Dial Tone Frequency...24 Search & Play by Month...24 Alarm Settings Alarm Categories...25 Alarm Action Configuration...26 Call-Out Telephone Number...26

4 4 Table of Contents Line Configuration Channel ID...27 User Name / Extension Number...27 Trigger...28 Beep Tone...28 AGC...28 Short Term / Long Term...28 Group ID...29 Caller ID Type...29 Recording Schedule Channel and Weekday...30 Recording Periods...30 Recording Types...31 Copy to Channels/Weeks...31 Security Control Logger Upgrade Download Console Parameter Setting Chapter 3 InterLogger Utilities Installing InterLogger Console InterLogger Console Overview Log in to InterLogger Console Logger ID and IP...39 Login/Logout Console...40 Lock Program...41 Exit the Program...41 Channel Status Status...41 Live Monitoring...42 Manual Recording...43 Play the Last Call...43 Backup Backup History...44 Backup Path...44 Backup Schedule...44 Manual Backup...45 Search and Play Search Criteria...46

5 Table of Contents 5 Display of Search Result...47 Playback of Search Result...47 Converting Recordings to WAV files...47 Alarm Event Invalid User Access Log Event Log Backup Management Reports Installing IL Agent Appendix A: Default Settings Appendix B: Installing IL Voice Appendix C: System Specifications Index... 61

6

7 Chapter 1 Installing InterLogger 7 Chapter 1 Installing InterLogger This Chapter will introduce the system, accessories, panel description, how to set the IP address and ID number and how to setup the recording channels.

8 8 Chapter 1 Installing InterLogger Package Content You will find the following contents in your IL5000 package. Please check to make sure all items are correctly contained. InterLogger System (IL5000 provides 4-24 ports/il1000 provides 4-8 ports) Power Cord Rack mount kits and screws RS232 Cable RJ-45 Network Cable DSG CD RJ14-to-RJ11 Line Splitters (Available on IL1000 only) Panel Description Please follow the figure below for the front panel description. IL5000 Front Panel POWER: When the power cord is connected and the power switch is turned on, the Power indicator will be on. LINK: When the Network RJ-45 port is connected with a proper cable with connection to the network, the Link Indicator will be on. TX/RX: TX/RX Indicator will start flashing, when the system is sending or receiving packages from the network. READY: When the system is ready to perform the normal operations, the Ready Indicator will start flashing. Channel 1~24 LED Indicators: Each Channel Indicator references to one Recording Channel with the number above the indicator. The Channel Indicators will be turned on when the reference channel is active. Ethernet : To link the system to the network, simply connect a RJ-45 cable from the switching hub to the Network Port. If the connection is successful, the Link Indicator should be on, and the TX/RX Indicator should start flashing.

9 Chapter 1 Installing InterLogger 9 COM Port: COM Port provides connection directly to your PC. Connect the serial cable provided by the package to the COM Port of IL5000 and your PC. You will be able to set up the network setting of the system. Recording Channels: A single unit of IL5000 has a maximum of 24 recording channels. Each channel can record independently and simultaneously. The recording channels records from an analog line (RJ-11), and uses pair 1 for recording. Power Switch: The power switch is located in the back panel of the system. Allowed power inputs ranges from V with 50/60 Hz. IL1000 Front Panel COM Port: COM Port provides connection directly to your PC. Connect the serial cable provided by the package to the COM Port of IL1000 and your PC. You will be able to set up the network setting of the system. Ethernet Port: To link the system to the network, simply connect a RJ-45 cable from the switching hub to the Network Port. If the connection is successful, the Link Indicator should be on, and the TX/RX Indicator should start flashing. Power: When the power cord is connected and the power switch is turned on, the Power indicator will be on. Ready: When the system is ready to perform the normal operations, the Ready Indicator will start flashing. Channel 1~8 LED Indicators: Each Channel Indicator references to one Recording Channel with the number above the indicator. The Channel Indicators will be turned on when the reference channel is active. Recording Channels: A single unit of IL1000 has a maximum of 8 recording channels. Plug the RJ14-to-RJ11 line splitters come with the package to split the ports to 4 or 8 channels. Power Switch: The power switch is located in the back panel of the system. Allowed power inputs ranges from V with 50/60 Hz. System Ready Status

10 10 Chapter 1 Installing InterLogger 1. When you connect the system to LAN, the Link LED indicator will be on. 2. When TX/RX flashing, it indicates the system is connected to LAN successfully and data being transmitting. 3. When the system completes the booting process, recording channels will be on and off. When you see flashing Ready LED, it means the system is ready. IP Address and ID Number Setting InterLogger is a stackable voice recording system that runs on a network distributed structure. Each unit has its own independent ID number and IP address to be managed and linked via TCP/IP networks. You could stack up to 6 systems. Define the unitary number for each InterLogger. For example, if you only have one unit of InterLogger, please set the ID to 1. If you have 2 units of InterLogger, please set the ID to 1 and 2 respectively. You will need to enter the ID and the IP Address when login to the system. You could setup the system via the web browser through LAN connection or Hyper Terminal through RS-232 COM Port. NOTE:Do not change the ID Number of your system. Otherwise the recording data will probably cannot be retrieved. Configuring via Web Browser 1. Select a PC with browser and LAN connection. Change its IP setting allowing it to connect to InterLogger. The default IP settings of InterLogger are as below. - Default IP Address: :81 (the service port is 81) - Default Gateway: Default Subnet Mask: Launch the web browser. On the address bar, type the InterLogger s default IP address You will see the main page.

11 Chapter 1 Installing InterLogger Select the language you would like to use, you will be prompted the login page. Input your username and password to log in. The default login setting is as below. - Default username: Administrator - Default password: Go to Main>System Information, specify the Logger ID. If you have more than one InterLogger, specify another number. Each system requires a unique ID Number. 5. Input the IP address, Subnet mask and gateway assigned to the system. You could set up the other settings later. NOTE: If you would like to connect PC to the system using network cable, please prepare a cross over cable (i.e. 1/3, 2/6 are shorted.) Configuring via COM Port 1. Select a PC with Hyper Terminal and COM Port. Use the RS-232 cable enclosed with the package to connect your PC and the InterLogger.

12 12 Chapter 1 Installing InterLogger NOTE: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted. 2. Start the Hyper Terminal in your PC. 3. Input Connection Name, for example InterLogger. 4. Select the COM Port the PC is using, for example COM Set baud rate as 9600 Bits per second, and use the default parameters for the rest of the settings.

13 Chapter 1 Installing InterLogger You should see the following screen. The lower left-hand corner will display a connection waiting time to connect to the InterLogger. 7. Turn off the power of the InterLogger and turn on the power again. About 27 sec later, the Hyper Terminal will display Press any key to setup. Follow the command prompt and press any key. The HyperTerminal should display the default IP Address: Enter the new IP address, subnet mask, gateway, DNS assigned to your

14 14 Chapter 1 Installing InterLogger InterLogger. Input y to save. Connecting Recording Channels Each InterLogger provides 4-port module expansions. Check with your local dealers for the number of channels that is equipped with your system. Voice loggers are most commonly used in recording telephone conversations. There are two types of telephone sets available. Recording Analog Phones Regular analog lines are either from the PSTN, or local PBX. From the line that is connected to the PSTN or PBX, you need to have a split connector, where one of the two ends goes to the analog phone set and the other plugged in InterLogger s recording channel. Recording Digital Phones Since InterLogger is only able to record digital signals, the use of a split connector will be necessary to start the recordings. Regular digital phones uses both pair 1 and 2 for digital signals, thus one way is to use a split connector at line connected from the phone to the handset. The split connector should have the single end connected to the phone, and the split end connected to the phone set and the recording channel. The second alternative would be to use an EDAC (Expandable

15 Chapter 1 Installing InterLogger 15 Digital to Analog Converter) system to convert the digital signals into analog signals. System Recovery Forgot System IP Address and Password If you forgot the system IP or username and password for logging, please refer to the following procedures. 1. Use the RS-232 cable enclosed with the package to connect your PC and the InterLogger. NOTE: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted. 2. Launch Hyper Terminal and set the baud rate as 9600 bps. 3. Switch off the InterLogger and turn it on. The Hyper terminal will establish the connection. 4. You will be prompt the system current IP address and other IP settings. 5. To check the username and password, when displaying Are you sure (Y/N)?[n], type the command Password and press Enter. When displaying Password, type the command * and press Enter. 6. You will be prompt Username: xxxxxxxx, Password: xxxxxxxx which is the current username and password of the system. Reset the System to Factory Default If you would like to reset the system parameters to factory default, please follow the steps below. 1. Login to the Management Website. 2. Go to Main Menu>Parameter Settings. 3. Select Restore Default Parameters and click OK to reset the system.

16

17 Chapter 2 System Setup 17 Chapter 2 System Setup InterLogger provides web-based management interface. You could use a browser to set the system. The remote management utility soft wares are provided for different level of administrators to search and play recording. System setup contains the following items. System Information Alarm Settings Line Configuration Recording Schedule Security Control Logger Upgrade Download Console Parameter Setting

18 18 Chapter 2 System Setup Login to the System 1. Start a browser from your PC, preferably Internet Explorer. On the address bar, type your InterLogger s IP address (use service port 81). The system default IP address is 2. Select the language you would like to use, you will see the login page. Input your username and password to log in. The default username is Administrator, the default password is NOTE: You may go to Main Menu>Security Control to change the password later. 3. Select the Configuration radio button and click OK to login. If you only need to search recordings, select Search & Play to access Web Agent.

19 Chapter 2 System Setup 19 Logout To log out, simply go to Main Menu>Logout to exit. NOTE: You will be automatically log out of the system when the idle time exceeds 5 minutes. System Information On the System Information page, you will see the software version displayed at the top of the page. The parameters are the basic parameter for the unit and can be modified to suit your specific need.

20 20 Chapter 2 System Setup Version The current system software version is displayed at the first field. The system software can be upgraded via the Logger Upgrade. Please see Chapter 2 Logger Upgrade. Logger ID This field displays the Logger ID number for this unit. You could stack up to 6 units of InterLogger and expand the capacity to 144 channels (IL5000) or 48 channels (IL1000). The Logger ID is the identity for each unit. If you have 1 unit, set ID No. as 1. If you have 2 units, set Logger ID as 1 and 2 respectively. Do not

21 Chapter 2 System Setup 21 change the Logger ID once it is set. NOTE: The Logger ID and IP is required when login via Console utility. Current Time/Date The current system time and date are displayed in this field. Click on the hyperlink to set time and date. (YYYY/MM/DD, HH:MM:SS). Remember to press OK to save. IP Address / Submask / Gateway Input the IP Address, Submask and Gateway assigned to the system. The administrator can later on access or maintain the system from web browser or console programs. The default IP settings are as below. - Default IP Address : Default Subnet Mask: Default Gateway IP : NOTE: After you change the IP address, please reboot the system to apply the new setting. Stop Recording Conditions InterLogger provides multiple recording detection parameters to end recording more precisely. You could apply different parameters at the same time. Silence timeout (Default: 6 secs) The system will detect the silence occurred on the channel. If the silence exceeds 6 sec, for example, the recording will be stopped. If the voice is again been detected, the call will be recorded but saved in a new file. Busy tone cadence (Default: ms) This sets the range of the busy tone. Busy tones that falls between the defined range will be treated as valid busy tone.

22 22 Chapter 2 System Setup Busy tone repeat (Default: 4 times) This defines how many cycles of busy tones to be received to stop recording. Valid Call Length If the call duration is shorter than the defined minimum length, the recording will not be saved. If the call is over the maximum length, the recording will be ended and restarted thus saving the conversation into 2 or more files. This will help to minimize the file transfer time later. Storage Limitation InterLogger has a built-in hard disk to save the recorded files. When the disk space is not enough, it might effect the system normal operation. You could set the min and max of space. When reaching the max limit, auto purge will start. Till the space reaches the min limit, auto purge will stopped. NOTE: During auto purging, the recording activities will still work. Short /Long Term Period InterLogger provides the real-time call statistics information. Set the duration of Short/Long term (1-72 hours). For example, if you set the Short Term as 1 hr. The recording of recent 1 hour will be the base. In individual channel s setting, if you set the channel short term as 85%, for recording time divided by 1 hour exceeding 85%, the system will treat this as abnormal and send alarm to the administrator. Same as for the Long Term statistics. If you set it as 72 hrs. In individual channel, if you set it as 0%, when recording time divided by 72 hrs is below 0%, an alarm will occur. This alarm message will display in Console program and the system will send , if set, to the administrator. Invalid Max. Recording Length You would set the duration of a normal call of the company. If a call takes longer than the duration, the system will display a warning message to the Console program. You may set it as 0 to disable the detection. Invalid Max. Idle Time Set the idle time allowed to be taken of each port. If no call occurred after the set Idle Time, an alarm occurred. You may set the value as 0 to disable the detection.

23 Chapter 2 System Setup 23 Codec InterLogger provides several Codec to save recordings. G.711 takes larger file with 64 bps (28 MB per hour recording), G.723 uses 6.3k bps(2.8 MB per hour recording), and G.723 uses 8k bps (3.6 MB per hour recording). For voice quality concern, you may choose G.711. For disk space concern, please use G.723. NOTE: For Vista users, please select G.711 or G.729. SOD Key You could assign 0~9, # or * as SOD(Store on Demand) key. The max length is 1~4 digit. When recording type is set as Store On Demand, extension users will need to press the SOD Key during the call to save recordings. InterLogger Console IP Address The system monitor, playback or backup is done by remote InterLogger Console. For security concern, IP address of the InterLogger Console needs to be specified to protect the system from unauthorized access. You could edit up to 5 sets of Server IP. The first will be the main Console with the permission to setup the backups, the rest 4 consoles are secondary and cannot edit backups. IL Voice IP IL Voice is InterLogger s PSTN interface for delivering warning message or allowing administrator to access the system via PSTN. Please input the IP address of IL Voice Gateway. For more details, please refer to the Appendix. NAT IP When InterLogger is deployed behind NAT, input the real IP address of the NAT router so that the off-premises administrator could access the system remotely. SMDR InterLogger could record trunk ports and get detailed call records such as

24 24 Chapter 2 System Setup extension number info via SMDR signal sent from the PBX. Click the Setting and refer to the PBX operation guide to input the correspondent settings. Ringer Detect When Ring Detect, the system will categorize calls as Inbound or Outbound and the statistic report will be able to show the message. Setup Dial Tone Frequency The available Dial Tone frequency is 350, 400 and 440 MHZ. Select one allowing the system to detect Inbound or Outbound calls. Or select Disable to discard the detection. Search & Play by Month You may set the allowed search period from 0 ~ 99 month. For example, if you set it as 3, you could only reach recordings within recent 3 months. To disable the limit, set it as 0. Alarm Settings

25 Chapter 2 System Setup 25 Alarm Categories InterLogger can monitor the status of channel, system, hard disk and network connection. Line status, system operating, hard disk read and write and the connection between the system and monitor PC are included. You could set the icon from,, representing different status. Alarm Action When you defined the icon,, for different alarm, you could select the actions to be performed. The system will send notification to the administrator. Please input the data accordingly.

26 26 Chapter 2 System Setup Telephone: The system will make call to the administrator s phone number. Please input the relevant phone numbers. NOTE: The addition of IL Voice is necessary to perform this task. Warning beeps & screen prompt: Administrator s Console program will play warning beeps and show warning message. Configuration When selected, the system will send to the administrator whenever an alarm event occurs. Address: The administrator s address. You could set up to 3 account. DNS Server: The DNS Server. SMTP Server: The SMTP server(outgoing mail). Logger s Input the assigned to InterLogger. SMTP ID and SMTP Password: If your mail server requires authentication, input Logger s mail ID and password. NOTE: Please refer to the MIS for mail settings. Call-Out Telephone Number When telephone notification is selected, you need to input the telephone number. Phone Number: You could edit up to 3 different phone numbers. It could be either extension number or external number. When delay is required to get a dial tone, set, as a pause. ( eg. 9, ) Intervals: Set intervals for making calls to the above phone numbers. When the first call failed, after the interval time, the call to the second phone number will start. Telephone notifications will only be performed during the scheduled recording time. Line Configuration For each Recording Channel, specific information including User Name, Extension Number, Trigger Type, Beep Sound, Automatic Gain Control, Short Term, Long Term and Group ID can be defined.

27 Chapter 2 System Setup 27 Go to Main Menu>Line Configuration. From the Channel column, click on Channel 1, you will be prompted the settings of channel 1. Channel ID The Channel ID is the identification number for each recording channel. The number of the channel is the same as of the physical port on the front panel. User Name / Extension Number Input user name and extension of the channel. The user info will be displayed on

28 28 Chapter 2 System Setup Console program. User Name: Max. 20 characters alphanumeric or 10 characters in Chinese. Extension Number: max. 10 characters in alphanumeric. Trigger Trigger defines the criteria for the recording channel to start recording. There are several types available. VoltDrop: The system will detect the Voltage difference of the line. When the extension is off hook, recording will start. It will stop recording when the extension is on hook. Vox High Vox Middle Vox Low: The system will detect the voice activities of the line. When voice signal been detected, recording starts; when silence reached the defined value, recording stops. There are 3 levels of VOX detecting sensitivity from Low to High. VoltDrop + Vox: Combining the above two conditions, the recording will start when both voltage drop and VOX is detected. This will prevent recording from starting when users misplace the handset. Continuous: This will provide continuous recording of the channel. The system will keep on recording and save recording in separate files should the length reaches the recording limit. Beep Tone In some regional regulations, a warning signal of recording is required. When enabled, both parties will hear the beep tone every 30 seconds. AGC AGC (Automatic Gain Control) will balance the recording volume of the conversation. When the volume is too loud, the AGC will decrease the volume in the recording; when the volume is too weak, the AGC will increase the volume in the recording. Short Term / Long Term InterLogger provides the real-time call statistics information. At Main Menu>System Information, you will need to define the Short Term and Long

29 Chapter 2 System Setup 29 Term duration (from 1-72 hrs) as the statistic base. For example, if you set the Short Term as 1 hr. In individual channel s setting, if you set the channel short term as 85%. When the recording time divided by 1 hour exceeding 85%, the system will treat this as abnormal and send alarm to the administrator. Same as for the Long Term statistics, if you set it as 72 hrs and in individual channel, if you set it as 0%, when recording time divided by 72 hrs is below 0%, an alarm will occur. NOTE: The default setting is 0% to prevent alarm from occurring because there is not recording at the beginning. Group ID You can group channels for easy reference and search. The administrator can search by the Group ID from the InterLogger Console. The Group ID contains max 5 characters of alphanumeric. Caller ID Type There are two types of caller ID, DTMF and FSK. Please select the appropriate one for your country. For more information, please refer to your local dealer. Recording Schedule

30 30 Chapter 2 System Setup You could set different recording schedule for individual channel. The schedule is based on weekdays. Each day has 3 recording periods. Channel and Weekday You could set a channel with different recording periods. Specify the weekday and select one channel to edit. For example, if you select Channel 1, you will be prompted the following display. Recording Periods You could set up to 3 different recording periods for each channel. The format is

31 Chapter 2 System Setup 31 in 24-hr format. NOTE: If you wish to record around the clock, set the hours as 00:00 to 23:59. Recording Types Schedule: Recording will be activated during the set schedule hours. InBound: Recording will be activated only for inbound calls. OutBound: Recording will be activated for outbound calls only. Store On Demand: Recording will be activated after extension user press the SOD key (Store on Demand). Please go to Main Menu>System Information to setup the SOD key. Copy to Channels/Weeks You could apply the above settings to the rest of days of the week or channels. Copy to all channels: When selected, the rest channels will apply the above settings. Copy to all weeks: When selected, the rest days of the week will apply the above settings. Security Control You could set up to 25 users to access InterLogger. The system comes with a default user Administrator and the associated password You could use this ID to open more accounts. Username and Password: Click the New button to add accounts. The username and password contains 6-20 character. Username is alphabetic, number or alphanumeric. Password is alphanumeric. Expiration Date: You could set the expired date of the account. System Configuration, Line Configuration, Recording Schedule, Security Control, Backup Playback: When selected, the account owner will be able to edit parameters from web browser. Backup Playback: When selected, the account owner will be able to play recordings from backups. The account owner needs to have the permission of Search and Play to function well. Playback can only be performed from Console program.

32 32 Chapter 2 System Setup Channels: For different group managers, you will probably need to set the allowed channels to be managed. Select the channel to be monitored or search and play by the account owner. NOTE: When an account has been set the expired date, do not grant it with the Security Control otherwise the expired date will be void. Logger Upgrade Once you obtain a new version of the software, you can upgrade the InterLogger. Make sure the new software can be reached from your PC. Click the Browse button, specify the location of the file and upload the file. InterLogger Console: The RUtiltiy.exe file is the InterLogger Console program offering functions of monitoring, searching and playing recordings. ILAgent: The ILAgent.exe is the agent managing program offering the function to reach and play recordings only. Driver: It is the driver of the system. Web Agent: It is the web agent program allowing you to search and play using web browser. Security: It is the security control file which includes the account permissions.

33 Chapter 2 System Setup 33 Download Console The system provides different console program for the system administrator or group manager to setup the system or simply search and play recordings. When you click on Download, select Save program to disk. Double click on the file you saved to install. For more details of the programs, please refer to the next chapter. Console: This is RUtility.exe program for the system administrator. You could monitor the system, search and play recording. The Console program could manage up to 6 InterLogger systems. ILAgent: ILAgent.exe is a console program for searching and playing recordings. This is a program for group managers. Web Agent: This is an ActiveX program allowing group managers to search and play recordings using web browser, instead of the ILAgent program. Driver: This is the driver of the recording system. Security: This file includes securities and account permission control.

34 34 Chapter 2 System Setup Parameter Setting You can export, import, or reset system parameters. Go to Main Menu>System Parameters, select the action you would like to do. Download Parameters: You will be downloading an.ini file which includes all system parameters. Upload Parameters: This will restore the system parameters you upload. When configuring more than one system with the same settings, you could upload a pre-configured.ini file. Notice the Logger ID needs to be different from each other. Restore Default Parameters: The will reset the system parameters to the factory default.

35 NOTE: When you change the IP settings, please reboot the system. Chapter 2 System Setup 35

36

37 Chapter 3 InterLogger Utilities 37 Chapter 3 InterLogger Utilities Through the utility programs installed in computers, the administrator of different groups could monitor the system and channel remotely. There are several utilities provides. InterLogger Console (RUtiltiy.exe) is the system administrator tool and ILAgent (ILAgent.exe) is for group administrators.

38 38 Chapter 3 InterLogger Utilities Installing InterLogger Console System Requirements Before you install RUtility, please make sure your computer meets the system requirements as below. Free Disk Space: 20 GB CPU: PIII or above RAM: 128MB Display Card: 64 AGP Supported OS: Windows 20000, XP or Vista (please disable the firewall) Creating Administrator Account You will need to have a valid account and authorized IP to access the system. 1. Go to Main Menu>Security Control to setup the administrator s account and permissions first. 2. Then go to Main Menu>System Information to set up administrator PC s IP address at Server IP. The authorized PC will then be able to access the system via Console utility. Installing Utility 1. Open your browser. Login to the InterLogger Management Website. (Default IP is Username: Administrator, Password: ) 2. Go to Main Menu>Download Console. 3. Click Console, download and save RUtility.exe file to your computer. 4. Double click on the RUtiltiy.exe to install the program. NOTE: The system allows up to 5 administrators to access the system at the same time from Console utility or 1 person from the web browser. InterLogger Console Overview You could use the Console program to monitor channels, search and play recording and manage backups.

39 Chapter 3 InterLogger Utilities 39 Menu Bar Tool Bar Function Shortcut Volume/Time Backup Disks Function Index Channel Status Status Bar Connection Status Log in to InterLogger Console Logger ID and IP 1. Launch RUtility program. 2. From toolbar, select Logger IP. 3. Based on the Logger ID, input the logger s host name and IP address you would like to manage. You could manage up to 6 loggers from the console program. If your PC is behind NAT router, enable the NAT of Console function and input the NAT router IP address. Logger ID No. Hose Nam Logger IP Address

40 40 Chapter 3 InterLogger Utilities NOTE: The Logger ID and IP are specified in Management Website. Login/Logout Console Login Console: 1. From the toolbar, select Login/Logout. 2. Input your username and password. 3. Select Login and specify the Logger ID you would like to access. 4. When logged in, on the top-right corner, you could see the used disk space. When mouse-over, it displays the used GB. On the bottom-right, you could see the connection status between Console and loggers. Logout Console: 1. From the toolbar, select Login/Logout. 2. Input your username and password. 3. Select Logout and specify the Logger ID you would like to exit. Time Sync: If you select Time Sync, the Logger clock will sync with the one on your PC. NOTE: You need to create administrator accounts before login from Console.

41 Chapter 3 InterLogger Utilities 41 Lock Program Click on the Lock button to lock the program if you will be away from a moment. You will need to input the login password to be unlocking the program. NOTE: If you are in idle status for over 10 min, the program will be locked automatically. You need to input your password to unlock it and begin working again. Exit the Program You will need to logout of the system before exit the program. Channel Status When logged in, you will see the status of each channel. Status

42 42 Chapter 3 InterLogger Utilities You could find channel number, name of extension, extension number, call status, recording status, monitoring status, max calls, min calls, and other info of the channel. Channel: This column cannot be edit. For example 1-1 represents Channel 1 of Logger ID 1, and so on. Name: Name of the channel. It is configured from the Management Website. Extension: It the extension number of the channel. Call Status: When you see the green handset icon, it means this channel is on the phone. Recording Status: When you see the red square button, it means this channel is under recording (either on schedule or manually). Live Monitoring: When you see a headset icon, it means this channel is been live monitored by the administrator. Short Term: The call volume of the defined period. For example, 97% (1hr) means 97%*1hr=58.2 mins of calls been taken in recent 1 hr by this channel. Long Term: The call volume of the defined period. For example, 4% (72hr) means 4%*72hr=172.8 mins of calls been taken in recent 72 hrs by this channel. Channel Status: When reaching the threshold of alarm, the warning message will be displayed here. Time of IDLE: The idle time of the channel. The format is in hh:mm:ss. Live Monitoring If you would like to live monitoring a specific channel, right click on the channel and select Live Monitor. Or from the toolbar, select Status>Live Monitor and specify the channel you would like to monitor. Select the option to playback from your computer or from the logger, if the audio device is connected on the logger.

43 Chapter 3 InterLogger Utilities 43 Manual Recording In addition to scheduled recording, you could manually record channels. Right-click on the channel and select Manual Recording. Of from the toolbar, select Status>Manual Recording and specify the channel to record. NOTE: You could manual record several channels. Recording will be stopped when call ends. Play the Last Call You could right click on a specific channel to play the previous call been recorded without the need of go to Search & Play. Backup Each logger is equipped hard disk to store recordings. You could archive recordings to the backup server. When enabled, on the top-right corner of the window you could see the backup server disk status. NOTE: You need to be the master console to assign backup path. Please login to InterLogger Management website. Go to Main Menu>System Information to check if.your PC s IP is on the first of Server IP. And go to Main Menu>Security

44 44 Chapter 3 InterLogger Utilities Console to check your permission. Backup History Operation: This column displays the backup types, such as real-time, schedule or manual backup. Start: This column states the starting time and date of the backup. Duration: This states the total time been taken to complete the backup. Logger ID: This displays the Logger ID. File: This displays the number of files been backup. Progress: This displays the total number of files been backup for the day/total recording files of the day. Backup Path You could backup recordings to other disk or locations. Specify the directory. You could set up to 3 directories. The backup files will be archived to the first directory. When there is no free space, the backup will be archived to the second directory and so on. Backup Schedule The system could backup files automatically. 1. From the Console program, select Main Menu>Backup>Schedule Backup. Please make sure the Backup Path has already been assigned. 2. Choose one of the methods below to archive recording. - Real Time: The system will check new recordings and backup new files after the specified interval. - Daily Backup: The backup will be done once a day at the scheduled time.

45 Chapter 3 InterLogger Utilities 45 To stop scheduled recording, select the Stop Backup. Manual Backup In addition to the scheduled backup, you could backup recording by defining a specific period manually. 1. From Console program, select Main Menu>Backup>Manual Backup. Please make sure you have assigned the Backup Path. 2. Specify the date to archive recordings manually. Search and Play You could search and play recordings from the Console program.

46 46 Chapter 3 InterLogger Utilities Search Criteria You could search recordings from Loggers or Backups. When searching from Logger, you will be able to get the latest recordings. When searching from backups, the archived files might no include the latest files. Backup: The assigned backup directories. Server: The main storage directory on the Recording System. Set one or more conditions to search. Date: You can set a period of dates to search recordings. Time: You can also set a period of time. The time is in 24-hour format. Length: Set the minimum or maximum recording length (minute/second). Logger ID: The ID Number of the logger you would like to search. You could search up to 6 loggers. If not specified, the searching files will be limited to the logger you logged in. Channel: The channel number of a specific logger. Name: The name of channels or extensions. Group: The group code. Extension: Extension number of the channel. SMDR Ext: The SMDR Ext provided by the PBX. Dialing No.: The outbound call number. You could input the complete number or only partial of the number to search.

47 Chapter 3 InterLogger Utilities 47 Caller ID: If the number carries Caller ID, you may search by Caller ID. You could also input partial of the Caller ID to search. Note: When notes are marked on recordings, you may search by notes. You could input the wildcard * to search all files with marked note. Display of Search Result The search result will be displayed on the right pane. You could find the detail information of the recording. Sorting: You can click on the column title for sorting. You could further save or mark recordings. Save As: You may save recording as wav files for review afterwards. Right click on a recording and choose Save As to save the file. Taking Notes: Right click on a recording and select Note. You may take notes on this file allowing to be searched using Note. Export: Click the Export button to save the search result as a CSV file. You could open the CSV file in Excel to view the call details of recordings. Playback of Search Result 1. To play recordings, select one or more files and press the Play button. 2. Specify to playback audio device from your PC or from InterLogger. 3. When playing, you may pause, stop or fast forward or rewind for 1 second. Continuous Play: When Continuous Play is activated, selected files will be played continuously. Repeat: Double click on the progress bar to set start and end point to repeat. Click the Repeat button to play. NOTE: If your PC runs on Windows 98, you will need to install Net Meeting to play files recorded by G.723. Converting Recordings to WAV files You could only play recording from Console program. If you would like to use

48 48 Chapter 3 InterLogger Utilities other tool to play recordings, you will need to convert files to.wav. 1. Select the source from Backup and set conditions to search. 2. At the result, right click one or more files. 3. Press the Save As button and assign the destination to store converted files. NOTE: You cold batch convert files from Backup disks. To convert file from Loggers, you can only right click the file and convert one by one. Alarm Event The system alarm and actions are defined in the Management Website. In this section, you could set the alarm for errors occurred on Backup Device and the connection between Logger and Console. Go to Main Menu>Alarm Settings. Set the categories and actions to be taken when alarm event occurred. Invalid User Access Log This section displays unauthorized access of the system and the associated IP address and invalid account.

49 Chapter 3 InterLogger Utilities 49 Event Log The event log records all activities occurred in recent 4 days which include login, logout, abnormal recording length, idle time, disconnection, timeout and others. Backup Management You could manage the backup disk space in this section. When you are not able to format the disk, you may delete recordings from disks. 1. Specify the backup path and press the Search button. 2. Select the dates to be cleared. Or right click the mouse to select all files. 3. Right click the mouse and select Delete. You could also select Delete (No Note) to delete recordings without note. Reports InterLogger could generate different types of statistic reports for you to analyze calls. 1. From the tool bar click the Report button to set filter criteria.

50 50 Chapter 3 InterLogger Utilities Call Duration: Set call duration as a filter to generate report or leave it blank to not be considered. Report Format: Select the displayed format to Daily, Weekly or Monthly. Date Range: The sorted dates need to match with the above selected format. The maximum limit is 31 days for Daily, 180 days for Weekly and 365 days for Month. Time Range: Set the time range as one of the filter conditions. The time format is in 24 hours. Filter out Dates Containing No Files: If selected, the statistic report will ignore the dates with no recording files. 2. Click the Next button. You will see the Extension Numbers fit the criteria you set.

51 Chapter 3 InterLogger Utilities Select the one or more extensions you would like to generate reports and click the Next button. You will get the report as below. Result view options: Depending on the Report Format you selected, it displays the result of Daily, Weekly or Monthly Report. You could switch to view the result based on Time or Extension rules. Statistic items: It displays several items of the selected extensions during the period including total number of calls, total idle/recording time, average call duration, total inbound/outbound calls and total inbound/outbound call duration. You may double click on one of them to get the individual bar cart. Export: Click the Export button to save the above report as a CSV file to be reviewed in Excel. Pie chart: You may set the pie chart to display the comparison of Number or Duration of Inbound Calls VS. Outbound Calls, or the Idle Time VS. Recording Time. Installing IL Agent System Requirements Before you install ILAgent utility, please make sure your computer meets the system requirements as below. Free Disk Space: 20 GB CPU: PIII or above RAM: 128MB Display Card: 64 AGP Supported OS: Windows 20000, XP or Vista (please disable the firewall)

52 52 Chapter 3 InterLogger Utilities Creating Administrator Account You will need to have a valid account to access the system. 1. Login to the InterLogger Management Website. (Default IP is Username: Administrator, Password: ) 2. Go to Main Menu>Security Control to setup the administrator s account and permissions first. Installing ILAgent Utility 1. Login to the InterLogger Management Website. 2. Go to Main Menu>Download Console. 3. Click ILAgent, download and save ILAgent.exe file to your computer. 4. Double click on the ILAgent.exe to install the program. NOTE: The system allows up to 25 administrators to access the system at the same time from ILAgent utility. Please refer to the above InterLogger Console introduction to setup Logger IP, login and logout of the system and search and play recordings.

53 Appendix A: Default Settings 53 Appendix A: Default Settings System Configuration Version Valid Call Length 5sec~30min Logger ID Storage Limitation 30%~40% Current Date Short Term Period 1 Hr Current Time Long Term Period 72 Hrs IP Address CODEC G.723 Subnet Mask IP Alarm Gateway IP DNS Server IP Silence Timeout 6 sec SMTP Server IP Busy Tone Cadence 60~600 ms Logger s Busy Tone Cycles 4 Server IP (Administrator) Line Configuration Channel 1 AGC Off Name User1 Short Term 85% Extension Long Term 0% Trigger VOX Mid Group ID Beep Off Recording Schedule Period 1 00:00~23:59 Period 3 00:00~00:00 Period 2 00:00~00:00 Security Control User Name Administrator Backup Playback Password Line Status Display System Configuration Search & Play Line configuration Live Monitor Recording Schedule Record on Demand Security Control

54

55 Appendix B: Installing IL Voice 55 Appendix B: Installing IL Voice InterLogger provides IL voice as the PSTN interface for delivering external alarm notifications and offering remote access to the system to retrieve recordings. Front Panel Power: Connect the power adapter. Input: 100~240 AV, 50/60Hz. Output: 13.5 DV. LED: - PWR: Lit when power is turned on. - Mode: Lit when system operates normally. - Link: Lit when connected to LAN. Switch Buttons - DEFAULT: Reserved - SECURITY: Press to lock Telnet function. - S1: Reserved - S2: Reserved Channels: Provides 4-8 FXO port for connecting to PSTN or PBX extension. COM Port: Connect the system to PC via RS232 cable. Launch Hyper Terminal, turn off the power of the system and turn on. The connection will be established. You will get the IP address and Telnet password.

56 56 Appendix B: Installing IL Voice NOTE: A crossover cable requires pin 2/3, 4/6, 7/8 swapped. NOTE: Set the baud rate as 9600 bps for Hyper Terminal. Parameter Settings 1. Refer to the above procedure to establish the connection using Telnet. 2. You will be prompt the IP address and Telnet password on Option 1-5. Refer to your MIS if you would like to change the setting. 3. Select Option 5 to set Extension Password. This will help you call into IL Voice to listen recordings. - Add Ext Account: To set extension password - Modify Ext Account: To modify extension password - Delete Ext Account: To delete extension password - List All Ext Account: To review all extensions and password 4. Select Option 6 to setup InterLogger IP address. - Add Logger IP: To add InterLogger IP address - Remove Logger IP: To delete InterLogger IP address - List All Logger IP: To review InterLogger IP address 5. Select Option 7 to save and exit. Settings on InterLogger You need to input the IL Voice info to InterLogger. 1. Launch the browser and login to the InterLogger Management Website. 2. Go to Main Menu>System Information. In IL Voice IP item, input the IP address assigned to IL Voice. Retrieving Recordings from PSTN You could listen to recordings by making calls to the IL Voice.

57 Appendix B: Installing IL Voice Make calls to the system and transfer to the extension number connected to IL Voice followed by # key. 2. Press the password and followed by # key. 3. Follow the system prompts to retrieve or search recordings.

58

59 Appendix C: System Specifications 59 Appendix C: System Specifications InterLogger Model IL1000 IL5000 Capacity 4-8 ports 4-24 ports Storage 1 IDE 80 GB or above Trigger Vox Hi/Mid/Low, Voltage Drop Interface Analog Phone, Digital Phone, Wireless Caller ID DTMF, FSK Impedance (AC) 30K Ohm, (DC)10M Ohm Frequency Rsp Hz Noise Ratio >40db AGC -18db - +38db CODEC G.711, G.723.1, G.729 COM Port RS232, 115.2Kbps Protocols TCP/IP or other PC compatible network protocol Network 10/100 Ethernet RJ45 Console OS Windows 98, NT, 2000, XP, Vista Working 0 C ~ 50 C (32 F ~ 122 F) Temperature Working Humidity 10% ~ 90% (Non-condensing) Power VAC, 50/60 Hz Dimensions 60 x 198 x 315 mm 65 x 270 x 440 mm Weight 2.2 Kg 3.5 Kg

60

61 Appendix C: System Specifications 61 Index AGC Alarm Event Alarm Settings Backup Backup Management Backup Path Backup Schedule Beep Tone Caller ID Call-Out Telephone Number CDR Change Password Codec Configuring via COM Port Configuring via Web Browser Connecting Recording Channels Converting Recordings to WAV files Current Time/Date Default IP Address Default Password Default Settings Default Username Download Console Configuration Export Search Result Forgot IP Address Forgot Password Group ID IL Voice IL Voice IP IL1000 Front Panel... 9 IL5000 Front Panel... 8 ILAgent... 32, 52 Installing InterLogger Console InterLogger Console IP Address Invalid Max. Idle Time Invalid Max. Recording Length...22 IP Address and ID Number Setting...10 Line Configuration...26 Live Monitoring...42 Logger ID...20 Logger Upgrade...32 Login from Browser...18 Login/Logout Console...40 Manual Backup...45 Manual Recording...43 NAT IP...23 Package Content...8 Panel Description...8 Parameter Setting...34 Recording Details...47 Recording Schedule...29 Recording Types...31 Reports...49 Ringer Detect...24 RUtility...32 Search & Play by Month...24 Search and Play...45 Security Control...31 Setup Dial Tone Frequency...24 Short /Long Term Period...22 SMDR...24 SOD Key...23 Status...41 Stop Recording Conditions...21 Storage Limitation...22 System Information...19 System Recovery...15 System Specifications...61 Taking Notes...47 Trigger...28 Valid Call Length...22