Recovering Cisco MXE 3500

Transcription

1 CHAPTER 7 Recovering Cisco MXE 3500 Revised: January 26, 2010, Caution This recovery process resets your Cisco MXE 3500 to the same state and configuration in which it was delivered to you. All changes and content that has been copied to Cisco MXE 3500 will be deleted. The recovery process should not be implemented unless all other troubleshooting options have failed. This section includes the following topics: Preparing for Recovery, page 7-1 Recovering the Cisco MXE 3500, page 7-2 Restoring the Configuration, page 7-4 Preparing for Recovery It is important to back up the Job Profiles, license file, and content that is on the device before recovering your system. To prepare for recovery, complete the tasks in Table 7-1. Caution Any files that you want to keep must be copied to a location outside of the Cisco MXE All files will be deleted during the restore process. Table 7-1 Preparation Tasks for Recovery To Back Up... Job Profiles Copy the profile directory and any profiles in a personal profile directory to a location that is not on your Cisco MXE The profile directory is located here: C:\Program Files\Cisco\Media Experience Engine\profiles License File Copy the mxe.lic file to a location that is not on your Cisco MXE The license file is located here: C:\Program Files\Cisco\Media Experience Engine\license\mxe.lic 7-1

2 Recovering the Cisco MXE 3500 Chapter 7 Recovering Cisco MXE 3500 Table 7-1 Preparation Tasks for Recovery To Back Up... Source Content Output Content Server Settings Folder Attendant Configuration Services Copy all watermark files and video files to a location that is not on your Cisco MXE The Cisco MXE 3500 was configured originally so that source content files are located in the C:\media directory. Copy all watermark files and video files to a location that is not on your Cisco MXE The Cisco MXE 3500 was configured so that encoded files are located in the C:\output directory. Open the System Administration page (from the Toolbox, click Administration > System) and note the following settings: Server Settings SMTP Server Settings Copy the faconfig.xml file to a location that is not on your Cisco MXE The faconfig.xml file is located here: C:\Program Files\Cisco\Media Experience Engine\Folder Attendant\bin Note All watch directories that are located on the Cisco MXE 3500 device will be deleted as part of the recovery process. Open each of the following Cisco MXE 3500 Services, and view each user account the system is running under. If any account has changed from the default, MXE-Service, note the name of the user account. IIS Admin Service Mxe CAM Mxe ECS Mxe Encoder Mxe Folder Attendant Mxe Log Service Temp Directory All of the files in the C:\temp directory can be discarded. Deleting all files in the Temp directory is a normal maintenance step. Speech-to-Text Files Copy any custom speech-to-text speaker profile folders to a location that is not on your Cisco MXE Speaker profiles are located here: C:\Documents and Settings\All Users\Application Data\Nuance\Dragon SDK Server Edition10\Users\ Graphic Overlay Files Copy any custom graphic overlay files (SWF files) and content XML scripts for speech to text to a location that is not on your Cisco MXE These files are located here: C:\media\SpeechToTextFiles Recovering the Cisco MXE 3500 This section includes the following topics: 7-2

3 Chapter 7 Recovering Cisco MXE 3500 Recovering the Cisco MXE 3500 Disabling the Quiet Boot Setting and Configuring the Hard Drive as RAID-0, page 7-3 Installing the Cisco MXE 3500 Software to Recover the Appliance, page 7-4 Disabling the Quiet Boot Setting and Configuring the Hard Drive as RAID-0 Use this procedure to disable quiet boot in the BIOS and configure the hard drive as RAID-0. Procedure Step 1 Power on the Cisco MXE Step 2 Press F2 to enter BIOS Setup. If you miss the option to press F2, reboot the Cisco MXE Step 3 Step 4 Step 5 Step 6 In the Main tab, verify that the Quiet Boot setting is Disabled. If the Quiet Boot setting is Disabled, proceed to Step 5 to exit BIOS Setup. If the Quiet Boot setting is Enabled, proceed to Step 4 to disable the setting. Disable the Quiet Boot setting: a. Press the Enter key to display the Quite Boot menus. b. Use the arrow key to select Disabled and press Enter. c. Press F10. d. When the Save and Reset menu displays, use the arrow key to select Yes. e. Press Enter. The Cisco MXE 3500 reboots. f. Proceed to Step 6 Exit BIOS Setup: a. Press the Esc key. b. When the Exit Without Saving menu displays, use the arrow key to select Yes. c. Press Enter. d. Reboot the Cisco MXE e. Proceed to Step 6 Configure Hard Drive as RAID-0: a. When prompted at the first boot message, press Ctrl-C to enter the LSI Corp Config Utility. b. Press Enter when the Adapter List window displays. c. Navigate to RAID Properties by using the arrow keys and press Enter. d. Press Enter for the Manage Array option. e. Navigate to Delete Array and press Enter. f. Press Y. The system deletes the array and automatically exits to the Adaptor Properties window. g. Navigate to RAID Properties by using the arrow keys and press Enter. h. Navigate to Create IS Volume by using the arrow keys and press Enter. The Create New Array window displays. i. Navigate to No in the Raid Disk column and press the space bar to change the value to Yes in the Slot 0 row. 7-3

4 Restoring the Configuration Chapter 7 Recovering Cisco MXE 3500 j. Press the down arrow and press the space bar to change the value to Yes in the Slot 1 row. k. Press C to create the array. l. Navigate to Save changes then exit this menu and press Enter. When the system completes processing, the Adaptor Properties window displays automatically. m. Press Esc until you are prompted to exit, navigate to Exit the Configuration Utility and Reboot, and press Enter. The system reboots and the harddisks are configured to RAID0 configuration. Step 7 Proceed to the Installing the Cisco MXE 3500 Software to Recover the Appliance procedure on page 7-4. Installing the Cisco MXE 3500 Software to Recover the Appliance Use this procedure to install the Cisco MXE 3500 software and reimage the appliance. Before You Begin Complete the Disabling the Quiet Boot Setting and Configuring the Hard Drive as RAID-0 procedure on page 7-3. Ensure that the Cisco MXE 3500 is powered down. Procedure Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Insert the boot disk DVD in the DVD drive. Power on the Cisco MXE The appliance boots from the DVD. When prompted, click Restore. Remove the DVD. Press the Exit button to continue with installation. The Cisco MXE 3500 boots twice automatically and goes through the Windows setup. When the dosapp.fon file missing message displays, press Cancel. The installation continues and the Welcome to Windows logon prompt displays. Enter Administrator as the UserID and press the Enter key for the password. Step 8 Proceed to the Restoring the Configuration section on page 7-4. Restoring the Configuration This section includes the following topics: Standalone or Resource Manager Configuration, page 7-5 Resource Node Configuration, page

5 Chapter 7 Recovering Cisco MXE 3500 Restoring the Configuration Standalone or Resource Manager Configuration To restore the configuration on a standalone Cisco MXE 3500 or Resource Manager, complete the tasks in Table 7-2. After you complete these steps, your Cisco MXE 3500 will be ready to use. Table 7-2 Tasks for Restoring a Cisco MXE 3500 Standalone or Resource Manager Configuration To Restore.. Job Profiles License File Copy the backed up profiles here: C:\Program Files\Cisco\Media Experience Engine\profiles You may wish to run some test jobs first using the default Job Profiles that are provided with the Cisco MXE When you copy the profiles that were backed up in the preparation step, the default profiles may be modified. Copy the backed up mxe.lic license file into the directory: C:\Program Files\Cisco\Media Experience Engine\license Note Your Cisco MXE 3500 will not run without a license file. Source Content Copy the backed up source content into the C:\Media directory. Server Settings 1. Log into the UI at by using the following credentials: Folder Attendant Configuration Login User Name: admin Password: admin 2. Open the System Administration page (from the Toolbox, click Administration > System) and enter the SMTP server information you documented in Preparing for Recovery, page If you have a Resource Manager deployment, configure the Resource Manager device. See also: Using Administrative Tools to Configure the Resource Manager Device, page Copy the backed up Folder Attendant configuration file faconfig.xml to the directory: C:\Program Files\Cisco\Media Experience Engine\Folder Attendant\bin 2. If the directories do not appear online, confirm that the user account the Cisco MXE 3500 Folder Attendant service is running under has permissions to read and write to the watch directory. Note The Folder Attendant may not function correctly until you restore all of your encoding profiles and watch directories that are on the system. Services 3. After you have restored the license file and the Folder Attendant configuration file, reboot the Cisco MXE If any of the Cisco MXE 3500 Services were running under an account other than the default, MXE-Service, change the services Logon account to the service account documented in the prepare step. See also: Preparing for Recovery, page

6 Restoring the Configuration Chapter 7 Recovering Cisco MXE 3500 Table 7-2 Tasks for Restoring a Cisco MXE 3500 Standalone or Resource Manager Configuration (continued) To Restore.. Speech-to-Text Files Copy any custom speech-to-text speaker profile folders to the directory: C:\Documents and Settings\All Users\Application Data\Nuance\Dragon SDK Server Edition10\Users\ Graphic Overlay Files Copy any custom graphic overlay files (SWF files) and content XML scripts for speech to text to the directory: C:\media\SpeechToTextFiles Resource Node Configuration To restore a Resource Node, complete the tasks in Table 7-3. Table 7-3 Tasks for Restoring a Resource Node To Restore... Resource Node using the original TCP/IP Host name Resource Node using a new TCIP/IP Host name Resource Manager recognizes a Resource Node by Host name and UNC path, and that information is stored in the Resource Manager. If you configure the original Host name and change only the IP address of the restored Resource Node, then you do not need to modify the Resource Manager configuration. Complete these steps to restore a Resource Node in a Resource Manager deployment. 1. Resource Nodes ship with the default TCP/IP Host name. Change the TCP/IP Host name back to the original name that you assigned this device and configured as a Host in Resource Manager. 2. Resource Nodes ship with DHCP enabled. If you use static IP addresses, disable DHCP and assign an IP address on this device. Complete these steps to restore a Resource Node in a Resource Manager deployment. 1. Resource Nodes ship with the same TCP/IP Host name. Change the TCP/IP Host name to a unique name on this device. 2. Resource Nodes ship with DHCP enabled. If you use static IP addresses, disable DHCP and assign an IP address on this device. 3. Delete the original Host name for this Resource Node. See also: User Settings, page Configure the Hosts settings for this Resource Node. See also: Configuring Hosts Settings for Resource Manager Deployments, page