SpitFire Enterprise Update Log

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1 1 Spitfire Update Log SpitFire Enterprise Update Log Version /05/18 Chat Module Windows Agent- Licensed Feature (Broadcast, Campaign, Group, User) Chat Module Web Agent- Licensed Feature (Broadcast) ReCAPTCHA Manager App Login Clone Agents List Module- Delete Multiple Lists List Management Module- Search Records- Delete All End Call Flashing Button (Web Agent Only) Inbound Queue Count (Web Agent Only) Agent Exceeded Status Notifications Note: AGENT APPLICATION MUST BE UPDATED TO V Version /15/17 Outbound Channel Pooling Dial Ratio Starts at 1 to Avoid Dropped Calls When Campaign is Started Auto Start Campaign with Services Restart Administrator Role-Admin Assigns Managers Privileges System Lists in Callback Manager Setting Allowing for Blank Records to be Imported Improved Manual Dialing System and Custom Fields in HTML Script Agent Notification- List Exhausted Added Callback Calendar on Agent Application ReCAPTCHA Agent Login No Call and Callback Automatically Dispositioned Note: AGENT APPLICATION MUST BE UPDATED TO V Version /15/16 Export Custom Fields from List Management Listen to Inbound Voic from History Manual Lines Global (shared with all campaigns)

2 2 Spitfire Update Log Delete Groups Inbound Abandoned added to Statistics Dashboard & Reporting Inbound Calls on Hold in Statistics Dashboard Average Wait Time added to Statistics Dashboard and Reporting Setting for Time Zone Check on Callbacks Transfer Caller ID Type Added to Campaign Settings Move Up and Move Down Added to Custom Fields, Dispositions & Groups SQL Query Builder Settings for POP & Exchange Server Additional Recording Option- Auto Start with Agent Stop &.wav File Append Picker Added in List Modules List & DNC Scrub Setting for Hide System Dispositions Export DNC Dynamic Caller ID- 3 rd Party Application Interface Note: AGENT APPLICATION MUST BE UPDATED TO V7.4 Version Released 1/26/16 Move Lead to DNC Based on Disposition Search Added to Campaigns, Users & Lists Round Robin Agent to Agent Transfer New Rework Module Rework Template- Create, Edit, Save Export Available Records Back Button to Report Main Menu Tool Tips Added Enable DNC Verification Global Transfer Channels Display Channel Info in Footer Manager Password Recovery User Type Added (Manager/Agent) Displaying Number of Agents Logged into a Campaign Display Agents Logged into a Campaign Full Screen View- Campaigns, All Users & Campaign Statistics Edit Added to User Status Color Code

3 3 Spitfire Update Log Callbacks On Agent App Displayed in Chronological Order Note: AGENT APPLICATION MUST BE UPDATED TO V7.3 Version Released 8/12/15 Custom Break Types User Break Statistics by Date Report All User Break Statistics Report Break Type in All User Window Campaign Disposition Statistics by Hour Report Display List Priority Number in List Assignment Window Move Lead to Another List based on Disposition Rename List in List Module Add to History Tab on Agent Application Create Manager Show inbound XML configuration on Manager App Display List Name on Agent App Tooltip on "All List" View will show what campaign(s) list are assigned to Sort by User in "All User" View Show System List Setting Added in Global Settings Added Preview Timer in Campaign Settings Note: AGENT APPLICATION MUST BE UPDATED TO V7.1 Version Released 02/12/2015 User Status Color Code Based On Time Import Unique Caller ID for Each Record Assigned DNC Lists Can No Longer Be Deleted When Assigned To Campaign Campaign Can No Longer Be Re-Named While "Executing" VoicePhone Added To Alt Dial On Demand- Used To Redial Disconnected Call Count of Number Of Agents Logged In Added On "All Users" Display Ping Test from Agent App View Multiple Agents in Dashboard In Dynamic Extension Note: AGENT APPLICATION MUST BE UPDATED TO V5.7 Version Released 09/02/2014 Alternate Number Dialing on Demand avail on Pred/Quick Connect/Preview

4 4 Spitfire Update Log New Report List Analysis by Campaign Hyperlink to Helpdesk and Feature Request from Manager Screen Allow Dynamic Extension for Agent Login Stored Procedure (Optional) Version Released 6/23/14 Export API (Optional) Show Callbacks for the day on Agents Screen Last Result Call Attempts report search by < =, =, > = Enable List Priority checkbox in the campaign edit list tab Export CallType from History Allow Question mark in custom fields Reset Custom Fields setting in User settings Version Released 06/13/14 Viewable Agent password in Edit User New Hit Counter on All Users Screen on the Manager Version Released 04/10/14 Expand Custom Fields on the Agent screen automatically Version Released 04/08/14 Recording Templates based on disposition (Optional) Templates based on disposition (Optional) Last Call Result export to a new and existing DNC list User added while creating or adding Agents Version Released 12/18/13 History displays Call type Last Call Result search by number of redial attempts Version Released 10/22/13 Custom dispositions can be ordered according to a priority CNI option added on this Version History export to a new DNC list Version Released 06/26/13 Last Call Result Feature View and Export Campaigns, Lists and Agent Names sorted in alphabetical order New Report List Penetration Statistics

5 5 Spitfire Update Log

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