PRIVACY AND E-COMMERCE POLICY STATEMENT Tel-Tru Manufacturing Cmpany ( Tel-Tru ) is dedicated t develping lng-lasting relatinships that are built n trust. Tel-Tru is cmmitted t respecting the wishes f its custmers when it cmes t privacy. We will d everything in ur pwer t ensure yur right t privacy. Tel-Tru has adpted the fllwing privacy plicy ( Privacy Plicy ) t prtect the persnally identifiable infrmatin ( Persnal Data ) yu prvide nline, which is applicable t all infrmatin yu prvide during yur use f the website, www.teltru.cm (the Site ). In this Privacy Plicy we describe hw we cllect, use and disclse the Persnal Data btained via the Site. Please review this plicy carefully and cntact us with any questins r cncerns abut ur privacy practices. By visiting the Site, yu agree that yur Persnal Data will be handled as described in this Plicy. Yur use f ur Site, and any dispute ver privacy, is subject t this Plicy and ur Terms f Use. The Privacy Plicy may be revised at any time. Tel-Tru will display a ntice when the Privacy Plicy has been update r revised. Yur cntinued use f the Site after the ntice is published cnstitutes yur acceptance f the revised Privacy Plicy. PERSONAL DATA As f the date f this Privacy Plicy, Tel-Tru allws users t willingly input and submit persnally identifiable infrmatin, and may cllect infrmatin directly frm yu in this way (thrugh nline frms, rdering nline, e-mail crrespndence, etc.), as well as autmatically thrugh yur use f ur Site (i.e., see the sectin Ckie Plicy Statement belw). Yu can brwse certain areas f ur Site withut registering with us r prviding yur name r cntact inf. Hwever, t access certain cntent n the Site, Tel-Tru may ask yu t register r prvide certain infrmatin t us. This infrmatin is cllected by Tel-Tru fr the use f cntacting yu t address yur business needs. In general, we cllect infrmatin abut yu as fllws: Name, Cntact, Lg-In Infrmatin. In rder t access certain infrmatin, we may cllect name, cmpany name and/r cntact infrmatin. Further, registered users may be prvided lg-in identificatins (IDs) thrugh which t access an e-cmmerce custmer accunt. In rder t btain IDs, we may require that yu prvide yur name, email, cntact infrmatin, cmpany infrmatin and ther relevant infrmatin. If yu submit a questin r ther cmmunicatin t us, such as via the Questins/Cntact Us link, we will cllect yur name, email, cmpany name, phne number, cuntry, and any ther infrmatin yu submit. Usage Infrmatin. In additin, in the curse f using ur Site we autmatically track certain infrmatin abut yu, via Ckies and ther technlgies. This infrmatin ( Persnal Data ) includes, fr example, The Internet Prtcl ( IP ) address f yur Internet Service Prvider (ISP). The Web Brwser used t access the Site
The cntent and/r pages yu access n the Site The prducts yu rder n the Site. The date and time f yur visit t the Site The number f times yu visit the Site Lcatin infrmatin. The unique client ID f yur device. Please see the sectin Ckies belw fr mre infrmatin. PERSONAL DATA TRANSMISSIONS ARE ENCRYPTED Upn agreement with yu, yu may submit and Tel-Tru will cllect billing infrmatin, including yur legal name, electrnic mail (e-mail) address, hme address, business address and telephne number. Credit card infrmatin yu prvide nline is encrypted and is used nly within the scpe f nrmal transactins between yu, Tel-Tru, and ur banking institutins. We use Transprt Layer Security 1.2 (TLS 1.2), the industry standard, fr encrypting all Persnal Data; including name, address and credit card numbers. Persnal Data is accessible nly by staff designated t handle nline cmplaints r requests. All Tel- Tru staff members with access t Persnal Data btained n the Tel-Tru web sites are als bund t adhere t this plicy. HOW TEL-TRU USES PERSONAL DATA Tel-Tru will nt use yur Persnal Data fr any purpse ther than that fr which it is submitted. We use Persnal Data t reply t inquiries, handle cmplaints, prvide ntices and fr recrdkeeping purpses. Mre specifically, yur Persnal Data might als be used in the fllwing ways: Prvisin f Services: T prvide rders t yu, t cmmunicate with yu abut use f the Site and/r ur prducts, t respnd t yur inquiries, and fr ther custmer service purpses. Prvisin f Inf r Prduct Requests: T prvide yu with materials, services, infrmatin, prducts r items yu have requested and/r rdered, and t therwise fulfill yur requests/rders. Accunt Cmmunicatin: T prvide accunt-related infrmatin specific t yur business relatinship with Tel-Tru as a custmer. T Persnalize the Site. Tel-Tru may use infrmatin in rder t persnalize yur user experience and/r infrm yu abut additinal prducts, services r cntent that may be f interest t yu, and fr ther marketing and prmtinal purpses. Fr example, we may send yu emails abut prducts, services r ther cntent Tel-Tru believes might interest
yu. If yu submit yur phne number in rder t receive mre infrmatin frm us, we may call r email yu. T Make Imprvements: Tel-Tru may use Persnal Data t better understand hw users access and use the Site in rder t imprve ur Site, t imprve ur business, t address custmer service issues, and fr ther research and analytical purpses. Fr example, Tel- Tru may use yur Persnal Data t assess the demgraphics r preferences f its custmers. Persnal Data is actively retained by Tel-Tru as lng as the accunt related t that infrmatin is active. If a user s accunt is cancelled r terminated, Tel-Tru retains the Persnal Data n its servers but it will nt be accessed by Tel-Tru r a third-party unless and until the accunt is restred. Tel-Tru s servers are lcated utside f the EU. Tel-Tru engages in n prfiling r autmated decisin-making with regard t Persnal Data. E-mail may be sent t infrm yu f news related t ur services r ffers by us. Yu may unsubscribe frm ur e-mails at any time thrugh the Unsubscribe link prvided in the e-mail. DISCLOSURE TO THIRD PARTIES As a general rule, Tel-Tru des nt and will nt share, prvide, sell r lease any f yur Persnal Data with third parties fr their marketing use withut yur express cnsent. Tel-Tru des nt sell any Persnal Data t third parties and will nt redistribute yur Persnal Data (except in aggregate frm, see belw) withut yur permissin. Hwever, certain Persnal Data may be disclsed r shared as fllws: Business Transactins: Tel-Tru may share yur Persnal Data with cntractrs, service prviders, and ther third parties used t supprt its business, including withut limitatin, hsting prviders and payment prcessrs. Aggregate and De-Identified Infrmatin. Tel-Tru may aggregate infrmatin cllected frm yu with infrmatin frm ther custmers and/r users f the Site fr analysis, fr example, t determine user and perfrmance trends (: i.e. "50% f visitrs t ur website..."). Tel-Tru may de-identify this infrmatin t create aggregate annymus data, and share such data with third parties fr analytical, research, marketing, advertising, r similar purpses. T Prtect Us and Others and/r in Respnse t Legal Prcess. Tel-Tru may disclse Persnal Data where an abuse arises r we believe it is necessary t investigate, prevent, r take actin regarding illegal activities, suspected fraud, situatins invlving ptential threats t the safety f any persn, vilatins f ur Terms f Use r this Plicy, r as evidence in litigatin in which Tel-Tru is invlved. Tel-Tru may als disclse Persnal Data in cmpliance with a legal prcess, such as in respnse t a valid curt rder r subpena. Such legal authrity r reprting requirement may be within r utside the EU.
LAWFUL BASES (FOR GDPR COMPLIANCE) Tel-Tru s cllectin f Persnal Data is necessary fr the purpses f fulfilling ur cntractual bligatins with ur clients in prviding ur services. Our use f Persnal Data will nt expand beynd any purpse ther than that fr which it is submitted. In additin, Tel-Tru s cllectin f Persnal Data is necessary fr the purpses f the legitimate interests pursued by the cnsumer in using Tel-Tru services. We will nt use yur Persnal Data fr any purpse beynd what is reasnably necessary t prvide ur services t yu. CUSTOMER'S RIGHTS All custmers f Tel-Tru have the right t: Any and all infrmatin abut the prcessing f yur Persnal Data; Obtain access t the Persnal Data held abut yu at any time; Ask fr incrrect, inaccurate r incmplete Persnal Data t be crrected; Request that Persnal Data be erased when it is n lnger needed r if prcessing it is unlawful; Object t the prcessing f yur Persnal Data fr marketing purpses r n grunds relating t yur particular situatin; Request a restrictin f the prcessing f yur Persnal Data; Receive yur Persnal Data in a machine-readable frmat; Ldge a cmplaint abut ur use f Persnal Data with an independent Data Prtectin Authrity We will respnd t any request related t ur data cllectin within ne (1) mnth after we have received such request. COOKIE POLICY STATEMENT Ckies are pieces f infrmatin generated by a Web server and stred in the user's cmputer, ready fr future access. Ckies are embedded in the HTML infrmatin flwing back and frth between the user's cmputer and the servers. Ckies are implemented t allw user-side custmizatin f Web infrmatin. Tel-Tru understands that sme users are cncerned abut ckies. Tel-Tru uses ckies t help us imprve ur website and prvide ur existing custmers with the pprtunity fr cntinued savings and increased cnvenience. Tel-Tru uses ckies t infrm us f a repeat visit. The ckie des nt tell us wh yu are. Mst web brwsers autmatically accept ckies. Yu may, hwever, cnfigure yur brwser t refuse all ckies r ntify yu when a ckie is being placed n the hard drive. Yu may als delete ckie files frm yur hard drive. Enabling, disabling, r deleting ckies can be cmpleted by fllwing the instructins prvided by yur brwser.
By disabling, blcking and/r deleting nn-essential ckies, yu will be able t brwse certain areas f the Site, but sme features may nt functin. By disabling, blcking and/r deleting essential ckies, yu may nt be able t access ur Site at all. Please Nte: T add prducts t yur cart, ckies must be enabled in yur brwser. By using the Site yu are deemed t accept the use f ckies in accrdance with this Privacy Plicy. Tel-Tru may update this sectin f ur Privacy Plicy in rder t reflect, fr example, changes t the ckies we use r fr ther peratinal, legal r regulatry reasns. OPT-IN E-MAIL MARKETING Opt-in e-mail marketing is 100% permissin based. That means that subscribers t that list have stated that they want t receive prmtinal messages frm designated sites r n selected categries. Tel-Tru's nline frms prvide the pprtunity fr the user t (pt-in) check a bx t receive, via e- mail, new prduct and/r cmpany infrmatin when it is released. Yur infrmatin may be cmbined with ther Persnal Data such as demgraphic data and past purchase infrmatin t make ur future marketing effrts mre effective. We never share Persnal Data abut ur custmers' r ur subscriptin list with third parties. Yu can unsubscribe at any time. All pt-in e-mail crrespndence we send yu will include a descriptin f hw t stp receiving future pt-in e-mails. Shuld yu chse t 'unsubscribe' t the Tel-Tru e-mail prgram, yu will nly receive cmmunicatins frm us via mail, telephne, r e-mail as it pertains t yur nline rder/crrespndence. CUSTOMER'S RESPONSIBILITY All cmmunicatins between Tel-Tru and the end party is deemed cpyrighted material and is the prperty f Tel-Tru. It may nt be reprduced, cpied r printed ut and distributed withut the written cnsent f Tel-Tru. This includes, but is nt limited t cmmunicatins disclsed t us thrugh email, nline frms, rdering nline. CONTACT INFORMATION Tel-Tru may be reached by mail at the fllwing address: Tel-Tru Manufacturing Cmpany 408 St. Paul Street Rchester, New Yrk 14605 USA Tel-Tru may als be reached by phne between 8am and 5pm EST at 1-800-232-5335, r by fax at 585-232-3857. We may be reached fr any abuse issues at TTprivacy@teltru.cm. CHANGES TO THIS SITE
Tel-Tru reserves the right t change ur plicies at any time and the infrmatin n this site may change at any time. We will ntify ur users f any pending changes, via email and ur webpage, prir t any change. T ensure that yu are receiving the mst accurate infrmatin--please frequently visit ur website! Users can cancel their accunt and terminate their use f ur services at any time.