RESIDENCE SERVICE AGREEMENT - LOCAL TELEPHONE SERVICES NONRESIDENCE SERVICE AGREEMENT - LOCAL TELEPHONE SERVICES RATES, TERMS, AND CONDITIONS APPLYING TO LOCAL EXCHANGE SERVICES WITHIN THE STATE OF OHIO EFFECTIVE: MAY 18, 2011
Application of Agreement...1 Definitions...2 Regulations...3 Advance Payments... 13 Application for Service... 9 Denial or Disconnection of Service... 15 Deposits... 13 Directories... 18 Establishment and Furnishing of Service... 9 Fees and Surcharges, Monthly... 18 Flat Rate and Measured Service Combinations... 12 Grandfathered Services... 18 Initial Service Period... 10 Nonresidence and Residence Rates, Application of... 11 Obligation and Liability of the Company... 1 Overtime... 18 Payment for Service... 14 Responsibility of the Company, Connection of Equipment and Systems... 6 Responsibility of the Customer, Connection of Equipment and Systems... 5 Service Irregularities and Interruptions... 2 Service Standards, Commission... 18 Telephone Numbers... 13 Termination of Service... 10 Toll Limitation... 17 Use of Service and Facilities... 4 Wire Tap Investigation... 18 Local Exchange Services...4 Community Connection Service... 6 Local Calling Area... 3 Local Usage Detail... 7 Measured Service... 6 Seven Mile Calling Plan... 7 1 Effective: May 18, 2011
Custom Calling Services...5 Anonymous Call Rejection... 3 Anywhere Call Forwarding... 3 Business Manager...4 Call Block (*60)... 4 Call Forwarding Busy Line... 5 Call Forwarding Don t Answer... 5 Call Forwarding Variable... 5 Call Manager... 5 Call Return (*69)... 6 Call Tracing... 8 Call Transfer... 9 Call Waiting... 9 Call Waiting Deluxe... 10 Caller ID Number... 11 Calling Name... 12 Calling Name and Number... 13 Message Waiting Indicator... 14 Multiple Directory Numbers per Line with Distinctive Ringing... 14 Per Call Number Privacy... 15 Per Line Number Privacy... 15 Priority Call... 16 Priority Forward... 16 Quite Time... 17 Repeat Dialing (*66)... 18 Reveal Privacy Management Service... 19 Speed Calling... 19 Talking Call Waiting... 19 Three-Way Calling... 20 Voice Mail Support Package... 20 Residence Local Service Bundles...6 Additional Line Option... 7 Complete Connections... 2 Home Pak Advantage... 3 Home Pak Lite... 4 Home Phone Pak (Grandfathered)... 5 Home Phone Pak 2 (Grandfathered)... 6 Price For Life (Grandfathered)... 7 2 Effective: May 18, 2011
Nonresidence Local Service Bundles...7 Business Connections... 2 Business Phone Pak (Grandfathered)... 3 Hunting Enhancement to Business Connections and Business Phone Pak... 4 Total Access... 5 Centrex Services...8 ISDN Basic Rate Interface...9 PRIME Advantage sm...10 TRUNK Advantage sm...11 Ethernet Service...12 Service Fees...13 Late Payment Fee... 1 Maintenance of Service Charge... 2 Network Provided Diagnostic Service... 3 Personal Assistance Fee... 2 Returned Check Charge... 1 Restoral of Service Charge... 1 Directory Listings...14 Additional Listings... 3 Alternate Listings... 4 Electronic Address Listings... 11 Emergency Service Provider Database Service... 13 Foreign Listings... 5 Logo Listings... 10 Non-Address Service... 9 Non-List Service... 8 Non-Published Service... 6 Primary Listings... 2 Secretarial Listings... 12 3 Effective: May 18, 2011
Directory Assistance Services...15 Directory Assistance Business Category Search... 5 Local Directory Assistance... 2 National Directory Assistance... 4 Reverse Search Directory Assistance... 6 Operator Services...16 Local Call Completion... 1 Operator Verification and Interruption... 2 Intercept Services...17 Basic Intercept... 1 Customized Message Intercept... 4 Customized Message with Completion... 5 Extended Basic Intercept... 2 Non-Directory Number Intercept... 7 Split Intercept with Customized Message... 6 Temporary Interception of Calls... 3 Toll Restriction...18 Call Blocking...19 Customer Requested Call Blocking... 1 Sponsor Requested Call Blocking... 2 4 Effective: May 18, 2011
Miscellaneous Local Services...20 Abbreviated Dialing...1 Additional Call Forward Paths... 4 Billed Number Screening... 5 Broadband Connect Service... 6 Call Forwarding Deluxe Service... 8 Direct Inward Dialing (DID)... 9 Disaster Redirect Service... 10 Discounts - Government and Education... 13 Dual Service... 14 Hunting... 15 Local Conference Service... 16 Local Service Freeze... 17 Make Busy and Break Hunt... 18 Originating Line Number Screening Service... 19 Public Announcement Service... 20 Remote Call Forwarding... 22 Selective Call Acceptance... 24 Selective Class of Call Screening Service... 25 Single Number Routing... 26 Telecommunications Service Priority System... 29 Vacation Service... 30 Obsolete Features - PBX, Centrex, Hunting and Packet Switching...21 Automatic Route Selection Basic... 1 Key Equivalent Features... 6 Public Packet Switched Network Service... 16 Speed Calling... 23 Station Message Detail Recording (SMDR)... 24 Uniform Call Distribution... 26 Construction...22 Price List... Price List 5 Effective: May 18, 2011