SIEM9750 Release 1.0 Chassis (FRU) Replacement Guide Issue: 02 Date: 2011-11-07 Page 1 of 26
This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service Partners. Symantec Corporation Address: 350 Ellis St., Mountain View, CA 94043 Website: http://www.symantec.com Copyright Symantec Corporation. 2011. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Symantec Corporation. Trademarks and Permissions and other Symantec trademarks are trademarks of Symantec Corporation. All other trademarks and trade names mentioned in this document are the property of their respective holders. Notice The purchased products, services and features are stipulated by the contract made between Symantec and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendation in this document are provided AS IS without warranties, guarantees or representation of any kind, either express or implied. The information in this document is subject to change without notice. Every effort has been made in the preparation of this document to ensure accuracy of the contents, but all statements, information and recommendations in this document do not constitute the warranty of any kind, express or implied. Page 2 of 26
Table of Contents 1. Replacement Procedures Base Chassis... 4 2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility... 6 3. Replacement Procedures Failed Power Supply... 13 4. Replacement Procedures Failed Cooling Fan... 14 5. Replacement Procedures Add In Cards... 15 6. Replacement Procedures Server Board - Memory... 17 7. Replacement Procedures Active Midplane Li-ION Battery... 20 8. Configuring SSIM after an SIEM chassis replacement... 22 9. Symantec firmware update procedures for SIEM 9750, SIEM 9751, and SIEM 9752... 23 10. Hardware Maintenance... 25 Page 3 of 26
1. Replacement Procedures Base Chassis For replacement of any internal parts inside of the Server Chassis, the following picture shows how to remove the Chassis Cover. Once the chassis screw is removed, press down on the round blue release tab and then push/slide the cover towards the rear to remove. Installation is the reverse of this. Page 4 of 26
1. Replacement Procedures Base Chassis (continued) 1.1 Procedure to perform a Base Chassis Replacement: See Section 4 of this document prior to this procedure. Step 1 With the replacement chassis next to the defective chassis, the following parts will need to be transferred to the replacement chassis: 8 Memory Modules (DIMMs) Hard Drives. 2 SATA hard drives and 8 SAS hard drives Intel RAID Controller connected to JBOD NOTE: Because the hard drive bays are numbered both physically and logically, It is very important that the hard drives be installed into the exact same bays as they were installed in the defective chassis. Failure to do this can result in a Degraded or Failed RAID array. This RAID controller needs to go into the identical PCI-E slot within the Riser Cage of the replacement chassis. The RAID cable will need to removed and installed in the same position as well. Depending upon the type of configuration of the SIEM 9750 onsite, the following other parts will need to be moved to the replacement chassis if they exist in the failed chassis: o o QLogic QLE2562 8Gb Fibre Channel to PCI Express Adapter Dual Port QLogic QLE2564 8Gb Fibre Channel to PCI Express Adapter Quad Port Step 2 Once the previous list of parts have been installed into the replacement server chassis, power cables can be re-installed to the machine and the Server lid/screw can be reinstalled. The replacement server can be optionally installed into the same location where the defective machine was located. Step 3 If a monitor is present, then connect it to the video port on the server. Power on the server. Step 4 Closely watch the monitor for a successful POST of the server. Check for any errors displayed or audible beeps from the system. Step 5 Verify that the system boots normally with no alarms: The triangle symbol (system status LED) on the local control panel will display this. Step 6 If the system status LED illuminates Amber during boot, check for any error messages at boot up on the monitor. If no error messages are displayed, then it will be necessary to extract an Intel System Event Log to determine what is at fault. Page 5 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility 2.1 RAID 1 Replacing Internal SATA hard drives installed in the Flex Bay NOTE: These 2 hard drives utilize the onboard SATA port and the onboard RAID controller for a software RAID. Determine which HDD has failed BIOS Level Raid Utility - When the 9750 is booting up, the server displays the Status of the RAID 1 array and which member drive has failed. If a drive has failed then the Status of the RAID will normally show as :Degraded. 2 Hard Drives and Status shown by Page 6 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) Step 1 These hard drives are not Hot Swappable. The 9750 must be properly powered off before the hard drive can be replaced. Step 2 Remove the drive tray from the server system by pressing the blue release lever (A) and pushing it forward to release it and then sliding it out from the front of the system (B). Page 7 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) Step 3 Place 2 SSDs between the two brackets taking care to align the screw holes in the hard drive with the grommets that are pre-installed in the brackets and attach each drive using four screws. Step 4 Attach the drive assembly containing the two installed 2 SSDs to the drive tray using the four screws that are included with the 2.5-inch fixed hard disk drive kit. Page 8 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) Step 5 Slide the drive tray containing the installed 2 SSDs into the system until it clicks into place. Step 6 Connect the other end of the power cable to the two hard disk drives (B). Note: The solid state drives line up with the screw holes either way. It is possible for the drives to be installed In either of two 180 degree opposite orientations. Be sure to orient the solid state drives with the SATA connectors towards the rear with the blue latch. Page 9 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) Step 7 Connect one end of the data cables to the SATA connectors on the server board (C) or SAS/SATA connectors on the SAS/SATA add-in PCI card. Step 8 Connect the other end of the data cables to the two hard disk drives (D). Page 10 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) 2.2 RAID 6 Hard Drive Replacement on RAID 6 on SIEM 9750 These are the External Hot swap SAS Drives on the front of the Server Chassis. Notice the Amber LED on the hard drive bay to signal a drive failure Step 1 Start by pressing the Green release button so that the locking lever can be released. Step 2 Pull the hard drive out using the lever. Page 11 of 26
2. Replacement Procedures Hard Disk Drives (HDDs) Using BIOS Level RAID Utility (continued) Step 3 Install the hard drive by inserting it into the same empty hard drive bay. Step 4 Push onto the top of the hard drive as far as possible until it is almost fully flush with the rest of the drives. Then push up onto the hard drive latch until the drive is fully seated into the drive bay. Page 12 of 26
3. Replacement Procedures Failed Power Supply Replacing a Failed Power Supply (PS) Step 1 Remove the power cable; Slide the green Tab over Step 2 The power supply can now be pulled from the chassis using the handle on the exterior of the power supply. Step 3 Insert the replacement power supply into the open slot. Push the power supply until it is flush with the other power supply. Step 4 Move the Green tab over so that the power cable can be inserted into the back of the power supply. Verify that the power supply is fully seated by trying to pull the power supply out of its slot. Step 5 When the replacement power supply is inserted into the chassis and the AC power cord is connected, the LED indicator will illuminate Green to signal that the replacement power supply is functioning normally. Step 6 Should the replacement power supply continue to show an Amber LED, contact Technical Support. Page 13 of 26
4. Replacement Procedures Failed Cooling Fan Fan Replacement Procedure Each System Cooling fan has an associated fault LED on the fan itself. If a fan fails, system management illuminates the fault LED for the failing fan. Step 1 To replace the fan, remove the cover from the Server and carefully grab the green curved handle of the fan that needs replacing. Step 2 Squeeze the handle of the fan while pulling upward. It will then release from its connector. Step 3 The new fan can be installed by lining up the electrical connectors and then pushing the fan downward into its slot. NOTE: Fans are replaced in kits of three 2 larger fans, and 1 smaller fan. Fans 1 4 are larger; 5 and 6 are smaller. Also notice the numbering order of the Fans. Page 14 of 26
5. Replacement Procedures Add In Cards Replacing Other PCI Add In Cards: Step 1 PCI add-in cards are NOT hot-swappable. Before removing or replacing the riser card, you must first take the device out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet. Be sure that all devices are off and all programs on all devices are not running. If you disconnect any devices while programs are running, data loss may occur. Step 2 Remove chassis screw and Lid. Step 3 Label and Remove any external connections from the defective card installed in the Riser cage. Step 4 Remove PCI Riser Cage Assembly. Step 5 Remove screw that holds the defective card into the Riser. Remove the card. Step 6 Install Replacement cards (if any) into the same slot in the Riser and install screw to secure it in its slot. Step 7 Reinstall the Riser Cage. Step 8 Reinstall the chassis cover and screw. Step 9 Reconnect all external cable connections to their proper ports on the replacement card. Page 15 of 26
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6. Replacement Procedures Server Board - Memory How to Replace a Faulty Dimm Step 1 Power off the SIEM 9750 and unplug the power cables from the power supplies. Step 2 If necessary, remove the machine from the cabinet Step 3 Remove the lid screw and then the top cover of the chassis Step 4 Label any external connections that might go into PCI devices. Disconnect those connections. Then remove the Riser Cage Assembly from the chassis by pulling on it straight upward. The hands should be placed at the 2 places located in light blue before pulling up. Page 17 of 26
6. Replacement Procedures Server Board - Memory (continued) Step 5 Remove the Clear Air Baffle by pulling on it straight upward Step 6 Push retaining clips outward to loosen faulty DIMM and then pull upward to remove. Step 7 With replacement DIMM in hand, align the end notches of the board so that they fit into the edges of the clips that should already be in the outward position. Insert the memory downward until the clips automatically lock the DIMM in place. Page 18 of 26
6. Replacement Procedures Server Board - Memory (continued) Step 8 Reinstall the Air Baffle Step 9 Reinstall the Riser Cage and reconnect any cable connections that were installed into PCI devices Step 10 Reinstall chassis cover screw and cover. Step 11 Reinstall chassis back into Server Rack Step 12 Power on chassis and verify that the amount of memory is normal and that the System Alarm has cleared. NOTE: In order to maintain adequate thermal levels, the DIMM blanks must be installed in the appropriate DIMM slots described below. Page 19 of 26
7. Replacement Procedures Active Midplane Li-ION Battery 7.1 To remove the RAID battery backup unit, follow these steps: Step 1 Remove the PCI riser assembly. Step 2 Remove the processor air duct. Step 3 Remove the large air baffle. Step 4 Remove the cable from the rear of the RAID battery backup unit and the midplane board (A). Step 5 Slide the RAID battery backup unit away from the power supply and lift from theserver system (B). Page 20 of 26
7. Replacement Procedures Active Midplane Li-ION Battery (continued) 7.2 Installing the RAID Battery Backup Unit (BBU) Step 1 To install the RAID battery backup unit, follow these steps: Step 2 Open the RAID battery backup unit cover (A) and connect the cable as shown (B). Step 3 Close and latch the battery backup unit cover. Step 4 Insert the RAID battery backup unit into the server system making sure the hooks on the underside of the RAID BBU aligns with the matching chassis tabs and slide towards the power supply until it locks into place (C). Step 5 Connect the cable from the rear of the RAID battery backup unit to the midplane board (D). Step 6 Install the large air baffle. Step 7 Install the processor air duct. Step 8 Install the PCI riser assembly. Page 21 of 26
8. Configuring SSIM after an SIEM chassis replacement If you replace the SIEM Chassis, SSIM needs to be configured with new NIC and MAC Address information. Contact Symantec support or refer to the following KB: http://www.symantec.com/docs/tech89130 Page 22 of 26
9. Symantec firmware update procedures for SIEM 9750, SIEM 9751, and SIEM 9752 After you replace a chassis, you should update the Symantec firmware. Before you begin, determine which, if any, of the following updates need to be applied. In some cases there is more than one version of the firmware. You need to determine the CORRECT version of firmware to use during the update process. Note: the current version may not always be the CORRECT version. You may or may not need the current version depending on your application and the hardware at this site. Consult the Symantec Statement of Work (SOW) and/or the Symantec revision control system to determine the correct version for this system at this site. 1. Power on the server. 2. During POST, press the F2 key when prompted to access the BIOS Setup Utility. 3. In BIOS Setup, select the BOOT MANAGER menu. 4. Select EFI and press enter. 5. Enter the command: FS0: 6. Navigate to the directory where you previously placed the firmware update files. 7. Based on what needs to be updated, run the appropriate commands below. Note: you might need to run only one of these commands, all of these commands, or none of these commands depending on what needs to be updated. ----- To update the Integrated BMC and Intel Remote Management Module 3 firmware, type the following command: Fwpiaupd -u -b -bin -o -pia -ni XXXXXX Where XXXXXX is the firmware file (for example symantec_nei_058_v1.ima.) ----- To update the BIOS, type the following command: IFlash32.efi XXXXXX /u /ni Where XXXXXX is the BIOS file (for example NEI_SYMANTEC_LOGO_BLACK_S5520UR_R0057.cap ) ----- To update the ME Firmware, type the following command: fwpiaupd -u -o -b -address=2c -bin -ni XXXXXX Where XXXXXX is the BIOS file (for example, SPS_01_01_02_007_ME_FW_DIB.bin ) Page 23 of 26
----- To update the FRUSDR, type the following command: frusdr -cfg XXXXXX Where XXXXXX is the BIOS file (for example master.cfg ) Answer the following questions: 1. Do you want to update the Chassis info area of the FRU (Y/N)? Y 2. Do you want to enter the Chassis Serial Number (Y/N)? Y a. Enter the system serial number 3. Is this correct: a. Check to ensure the serial number is correct and Press Y 4. Do you want to enter the chassis part number (Y/N)? N 5. Do you want to enter data into the additional chassis field 1 (Y/N)? N 6. Do you want to enter data into the additional chassis field 2 (Y/N)? N 7. Do you want to update the product info area of the FRU (Y/N)? Y 8. Do you want to enter the product part number (Y/N)? N 9. Do you want to enter the product serial number (Y/N)? Y a. Enter the system serial number 10. Is this correct: a. Check to ensure the number is correct and Press Y 11. Do you want to enter a product asset tag (Y/N)? N ----- To update the LCP branding, type the following command: Fwpiaupd -nopc -bysegment -address=22 -delay=9999 XXXXXX Where XXXXXX is the LCP branding file (for example, the SIEM 9750 uses the file siem9750.hex ) During the LCP Branding flash, answer the following question Do you want to upload or verify? [U, V, ESC] U ----- When you are finished performing updates, reboot using the front panel reset button. Page 24 of 26
10. Hardware Maintenance 10.1 SIEM 9750 Routine Requirements and Timeframes Page 25 of 26
10. Hardware Maintenance (continued) 10.2 Equipment Room Specifications Storage devices require stable environmental conditions. Dedicated heating and cooling systems and a redundant power system are required. Symantec Corporation Asia-Pacific and Japan: customercare_apac@symantec.com Europe, Middle-East, and Africa: semea@symantec.com North America and Latin America: supportsolutions@symantec.com www.symantec.com Page 26 of 26