ATI Hosted Voice
ATI Hosted Voice ATI Hosted Voice is a fully managed, enterprise-grade phone system that utilizes the latest cloud-based technology to connect your business without the high costs of a traditional premises-based phone system. ATI Hosted Voice provides a broad range of local and hosted voice features and service options that are designed to help your business communicate reliably without a large capital investment or the worry of maintenance fees. ATI Hosted Voice For Your Business Feature Rich Solutions Benefit from a feature rich platform including voicemail to email, mobility feature, auto attendant and music on hold, to name a few! Affordable Costs Businesses utilizing hosted solutions never have to worry about software updates or hardware maintenance. Now you can enjoy the benefits of up-to-date, feature rich technology while eliminating the expenses that accompany traditional phone systems. Increased Flexibility Optimal for businesses of all sizes, hosted solutions enable smaller organizations to have the same resources as larger ones. There are no costly layouts, additional equipment purchases or complicated start up procedures. Low Up-front Costs With no need for expensive on-premise hardware, our systems require less up-front capital dollars when compared to a traditional phone system. Seamless Platform Connect multiple locations and remote and mobile workers into a single feature rich platform. Solution for Remote Users Regardless of where your users are while working remotely satellite locations, their homes, a client s office, etc. a hosted solution provides them access to the same phone system as their coworkers. Remote workers simply connect a preprogrammed VoIP phone to a broadband/ cable Internet connection. Improving employee productivity, managing remote employees and reducing travel and office expenses become more viable.
Why Choose ATI Hosted Voice? On-site white glove installation Professional training at your location Detailed site survey to ensure a seamless transition Continued support from your trusted ATI team ATI Hosted Voice - Powered By Access One Since 1983 ATI has been Chicagoland s premier provider of VoIP & network solutions for business communications. However with the recent influx of the cloud, this altered landscape has allowed us to utilize our successful & tenured position in the industry to meet, vet, tour, demo, & learn the strengths & weaknesses of all the major cloud providers; to provide a consultative approach to clients looking to make the transition. Many of our customers though wish to maintain ATI s local dedicated support, while still reaping the benefits of a georedundant OPEX communications system. Thus, ATI Hosted Voice was born. Access One unlike many of the telecom giants that prioritize the bottom line first, their mission is to offer clients the finest, most reliable business communication services and cutting-edge networks in the industry. Access One presents customized solutions to the unique needs of your growing business with a scalable, high-capacity infrastructure. Their continued network investment enables them to expand their product portfolio, remain competitively priced, and create highly effective solutions tailored to your business.
Included Anonymous Call Rejection Automatic Callback (AC) Automatic Recall (AR) Call Park Call Hold Call Transfer Call Waiting With Caller ID Calling Name/Number Delivery/Blocking Speed Calling Three-Way Calling Business Group Dialing Plan Account Codes (Mandatory/Optional) Call Pickup/Call Pickup Groups Call Paging Groups Short Codes Multi-Line Hunt Groups (MLHG) AR on Busy/AC on Busy Busy/Delayed Call Forwarding Do Not Disturb Selective Call Forwarding/Rejection Unconditional Call Forwarding Voicemail w/ Visual VM Inbox CommPortal (web portal) Network Based Contacts Database Personal Contacts Import/Export Click-to-Dial Voicemail-to-Email VM Greeting Management Deskphone Management/Customization Bridged/Shared Line Appearance Line State Monitoring Multiple Call Appearance Sim Ring Sequential Ring Two Stage Dialing Priority Call (Distinctive Ringing) Time of Day/Day of Week Routing MWI Control Remote Office Functions Hoteling Directed Call Pickup Administrative Line/Subscriber Moves, Adds, Changes Manage Phone Profiles Manage Individual Line Settings Department Administration MLHG Management Short Codes Administration Account Codes Administration Area Code/Toll Restrictions Download Call Logs Music-On-Hold/Management Auto Attendant Call Pickup Groups Management Receptionist/Sidecar Support Premium Desktop client (Windows/Mac) Mobile client (Android/iOS) Tablet client (Android/iOS) Call Jump Switch Call from client to cellular Contact Integration Merge and split calls IM & Presence Client IM/Chat Logs MS Outlook Presence Integration Outlook Calendar Integration Outlook Directory Integration Dial from Web Browser Visual Voicemail Group Chat Mid-call CRM Integration Additional Fax to Email Call Recording Call Analytics
Feature Mobility and Management Mobility and Unified Communications ATI s mobile app Accession Communicator is a great way to integrate a phone, tablet, or laptop into your communications landscape. Accession integrates your mobile device with desk phone functions and enables you to send and receive calls, instant messages (IM), or video calls from any device connected to the Internet. Call Jump allows you to move a call to any other device silently and seamlessly. Web Portals for Easy Administration Hosted Voice provides a convenient web portal that makes it easy for users to set-up and change features to suit their needs. Visual voicemail enables you to listen to messages or have them sent to an email address. Business Call Manager contains powerful call routing capabilities such as simultaneous ring, distinctive ring tones, and remote call forwarding. In addition to the user portals, Hosted Voice has a separate web portal for managing business-level features. On a laptop or desktop computer, Accession is a fullfledged unified communications tool. It enables you to integrate voice, video, IM, and email into a single platform for communication. Powerful presence capabilities allow you to see the real-time status of coworkers available, offline, on the phone, or in a meeting. Accession integrates with Outlook so that calling and IM can be integrated into email. It also integrates with CRM applications such as Salesforce or Sugar CRM and business productivity tools like Google apps and WebEx.
Call Center Solution ATI s call center solution enables you to efficiently manage your call center environment by making bestin-class capabilities available in a cloud-based, buy only what you need model. Core Functions ATI s Auto Call Distribution (ACD) draws many of its capabilities from Hosted Voice features such as hunt groups, auto attendant, and music-on-hold. These core functions provide Interactive Voice Response (IVR) and queueing functions through both Easy Attendant and Premium Auto Attendant. Routing algorithms include longest idle time or round-robin. Music-on-hold enables not only music but also announcements to be played while customers are waiting to speak to an agent. All of these capabilities can be configured through an easy-to-use web portal. Powerful Supervisor Supervisors and administrators have a number of features, including whisper, listen, and bargein, that enable them to coach agents and assist in customer calls. The supervisor dashboard allows administration of the call queues and performance of the center. Detailed report generation is available to track trends and the performance over time. Reports can be standardized or run on an ad-hoc basis. Multi-Line Hunt Group Call Routing - ring all, linear, circular, round robin, longest idle Configurable Agent States Configurable Call Disposition Codes Monitor, Whisper, and Barge-In Actions for Supervisors Supervisor Dashboard - statistical data and reporting Agent Dashboard Multi-Queue Membership Call Wrap-Up with Configurable Timer Multiple Language Support (English, French, Spanish) Ad-Hoc and Standardized Reporting with Emailed Reports Caller ID Lookup with URL-Based CRM Integration (with Accession Desktop Clients) Time of Day/Day of Week Routing (Premium Attendant) Music on Hold/Messages on Hold Zero Out of Queue Agent Level Call Center Agents have a number of features available. First is a portal view showing Key Performance Indicators (KPIs) so they can monitor their performance against desired metrics. As calls come in, information about the caller can be displayed to aid in problem solving. The agent has the ability to set what state they are in active, away, or do not disturb - and the ability to wrap up calls disposition codes and notes. Supervisor Dashboard - Calls
Featured Phones (Additional Phones Available) Polycom VVX 310 HD Six-line desktop phone with HD voice Backlit 8-level Grayscale graphical LCD (208 x 104) resolution Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2) Two port 10/100/1G Ethernet Switch Dedicated RJ-9 headset port Polycom VVX 500 HD 12-line desktop phone with HD voice 3.5-in TFT LCD display at QVGA (320x240 pixel) resolution, 4:3 aspect ratio Integrated IEEE 802.3at Power over Ethernet (PoE) support (Class 4) Two port 10/100/1G Ethernet Switch Dedicated RJ-9 headset port Polycom VVX 1500 HD Six-line, feature-rich phone with Polycom HD Voice Video conference enabled touch screen Integrated Gigabit Ethernet (GigE) switch Adjustable camera, base, and display Polycom SoundStation IP 7000 HD Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2) Ethernet 10/100 Base-T Large high-resolution display with XHTML microbrowser Voice activity detection Panasonic TGP 500 Cordless VoIP extension utilizes DECT technology Handset range up to 1,000 feet Base station supports up to six handsets Supports three simultaneous voice sessions
1272 Bond Street, Suite 100 Naperville, IL 60563 630.505.7500 f: 630.505.4272 www.aticti.com