Envision the Future The Power of Converged Networks with CALNET GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. Manish Nasta Sales Engineering, Regional Vice President May 14, 2008 2008 Verizon. All Rights Reserved. PTEXXXXX XX/08
Agenda Government Trends in IP Communications Considerations for Deploying IP Leveraging CALNET II in the State of California Summary 2
Common IT Challenges Open architecture standards d are Providing more capabilities i with driving organizations to IP same or less budget Regulations and threats dictate multi-layered layered security Network management choices are becoming more complex anytime, anywhere computing Faster information to end-users sooner; no tolerance for downtime Continuity of Operations plans must balance investment and risk More flexible capacity based on applications used Retention of skilled personnel 3
Shift of Technology Adoption Past Is based on technology trends Facilitates communications Responds to business Streamlines Lowers costs per item Provides bandwidth and connectivity Improves visibility 4
Shift of Technology Adoption Past Is based on technology trends Facilitates communications Responds to organization Streamlines Lowers costs per item Provides bandwidth and connectivity Improves visibility Present Is based on organization goals Delivers infrastructure Drives the organization Integrates and collaborates Helps lower total cost of ownership Provides an intelligent network Improves customer service and retention 5
Application Deployment Is Changing The nature of applications has changed: From batch-driven applications (i.e., payroll, inventory control) to highly interactive applications and business critical applications ERP, such as SAP, PeopleSoft ) New technologies bring new applications: Voice and video conferencing E-learning, e-support, e-collaboration... e-everything Centralization vs. Decentralization of applications: Centrally hosted applications depend on the quality of the network IP best effort can hardly meet today s and tomorrow s application requirements 6
Drivers to IP-Based Services New Applications Any-to-any, peer-to-peer applications Supports new technologies (i.e., multicasting, VoIP, e-learning, e-everything) Move to network-based applications Network Enhancement Any-to-any, restricted access available: and Simplification Fast and economical with direct interconnection to enterprise locations and business partner sites Reliable IP routing that provides more flexibility Reduced network administrative burden Investment t protection ti for enterprise IT buyers Flexible Network Resources Leverages Existing Network Resources Highly scalable: Rapidly scales in bandwidth and number of sites Provides voice, video, and data network convergence Retains current network interfaces Employs existing CPE and labor skill set Helps improve network utilization Evolutionary or revolutionary transition 7
Enterprise Architecture Verizon Business - Breadth and Depth th Dep Grid/Utility Computing Centers Enterprise Communications Services Organization IP Applications IP VPN Third Party IP Applications Monitoring/Management/ Reporting Public IP Network Secure Gateway Private MPLS Core Affiliate IP Applications Utility Services (Billing, Application OE/Provisioning, Transaction Processing) L2 Services Focus on Organization and End user Applications Global Connectivity with Secure Gateways Breadth and depth of access choices 8 Remote Access Ethernet Optical DSL FiOS/Cable Breadth Satellite
Secure Gateway Services Architectural Overview Core Customer Sites Verizon Network Services Secure Gateways IP Networks Remote Sites and Users DDS OCN Remote Users Verizon Business Access Manager IPSec Branch Office Verizon Business CPE IPSec Corporate LAN Remote Users Dial DSL ISDN Cable Wireless Any IP Access Verizon Internet Service Secure Gateway Universal Service Verizon Private IP Network DDS - OCN 9 Branch Office Network-Based Private IP DDS to OCN CPE-Based IP VPN Dedicated and IP VPN Remote Verizon IP VPN Extranet Partner Verizon Business CPE IPSec
Ethernet Continues to Grow as a Converged Access Platform Converged Services Extranet Storage Intranet Voice Security Video Converged MPLS Core Private IP Converged Access Ethernet/Optical Enterprise Location 10 Metro Ethernet Forum Awarded Verizon Business Service Provider Certification for its Ethernet Services Suite
Verizon Business Private IP Our Layer 3 MPLS VPN Verizon Business ss IP and MPLS expertise: MCI adopted MPLS on a large scale in 1998 as a traffic engineering technology Verizon Business networks using MPLS:»Global Public IP network (since 1998)»vBNS+ (since 1999)»Private IP (since 2000) Verizon Business engineers contributed to the creation of RFC 2547 Provides a state-of-the-art platform for Private IP communications Evolves Frame Relay and ATM into IP-based networking through h MultiProtocol Label Switching (MPLS) 11
Enhanced Traffic Management Mapping Applications to Classes EF Highest Forwarding Priority Real time data flows Low packet loss, low jitter Time-sensitive applications, i.e., voice and video AF4X AF3X AF2X AF1X Next-Highest Forwarding Priority Business critical data flows 2 Subclasses (e.g., AF41 and AF42/43) AF4: Video AF3: Business-critical applications (SAP, Siebel, PeopleSoft, etc.) AF2: More transactional flows AF1: Lower Priority Data Default Lowest Forwarding Priority General business data flows All other applications utilize the remaining capacity in the network (i.e., mail, file transfer, web-browsing) Six traffic classes with ten levels of priority 12
Once the Convergence Is Done, the Challenge Really Begins Do you have visibility into network performance? Can you monitor voice quality? Do you have SLAs for or covering delivery of voice traffic across the network (or does your carrier just treat it like another application)? Can you monitor the impact of voice on other applications? CALNET custom SLAs: Service Availability Percentage Round Trip Transmission Delay One-Way Transmission Delay Jitter Packet Loss Check calnet2.verizonbusiness.com for more information! 13
Private IP Offering a Complete Application Aware Solution Pr rivate IP Application Analysis Packet Marking Bandwidth Optimization Network Performance Application Analysis Application Priority Dynamic Bandwidth Automated Bandwidth Monitoring WAN Analysis Assessment Tools Network Assessment Verizon s Application Aware VPN offers customers a powerful solution that is highly scalable, controls operational costs, and simplifies the management of complex networks that t carry mission-critical, i iti real-time applications. 14
Converging It All Today s Communications Challenges Telephone/ Voicemail Web/E-Mail Text Messaging Fax Face-to-Face Fragmented Communications Operations Administration Citizen Services Staff Remote Workers Further complicated with increasing technology innovation, organizational change, and application integration. 15
Converged Enterprise Managed Elements PSTN Phone PSTN Phone IBM Voicemail Wireless Network VSAT SIP Phone Verizon PSTN LAN Integrated Router/Firewall with QoS Network SIP Servers Network Gateway T1/DSL SIP Application Servers Verizon Private IP Redirect Servers Verizon Data Center Router/ Gateway Hosted IP PBX Router/ Gateway MSA4 EVDO Fix Broadband Wireless Firewall Wireless LAN LAN VSAT Router SIP Phone SIP Phone Customer Premises Firewall LAN PBX PSTN Phone PSTN Phone Customer Premises SIP Phone IP-Centrex or Hosted IP-PBX IP PBX IP Phone IP Phone Customer Premises PBX IP Centrex Mobile Roaming 16 IP PBX
Hosted IP Centrex (HIPC) Key Features Hosted Solution Traditional Centrex Features and Enhanced IP Services Administrative and End-User GUI Converged Access Benefits Helps reduce high up front investment costs Scale easily as facilities grow Reduce technology risk Robust feature set Enhanced end-user control Unlimited local and domestic direct dial long distance available Consistent feature set across geography and location type Customer controlled moves, adds, and changes Improved end-user accessibility to features Network efficiency via compression and dynamic bandwidth Supports local, long distance, Internet access, fax, BTN level 911, and PS/ALI, over one network Variety of Access Speeds Available Extensive U.S. footprint 17
Hosted IP Centrex (HIPC) Architecture Network SIP Servers SIP Application Servers Redirect Servers IP Phones LAN Integrated t Router/Firewall with QoS Access IP Centrex & IP Trunking Network Private IP Network Gateway Analog Phones Router Firewall LAN SIP Phone PSTN Analog Gateway SIP Phone PSTN Phone PSTN Phone IBM Voicemail Analog Phone Analog Phone Access Phones Usage Plans Security Options Private Line to Private IP Network up to DS3 Polycom IP320, IP501, IP601, IP4000 Other brands also available Media Gateway for Analog Fax Local and Long Distance Long Distance Only Unlimited U.S. Calling Cisco PIX Integrated Firewalls Session Border Controller 18
Incremental Benefits of Hosted IP Centrex Hosted IP Centrex (HIPC) includes these TDM-based Centrex benefits and more Incremental Hosted IP Centrex (HIPC) Benefits Advanced features Included usage Greater user and admin control Simplified architecture Unified dial plan Mobility Simplified offer Evolutionary migration You are already familiar with these TDM-based Centrex benefits Existing TDM-Based Centrex Benefits Reliability Redundancy Low risk of technology obsolescence Small capital investment Core features 19
Expert and Experienced Guidance Professional Services Capabilities Provide a complete range of capabilities, from planning to implementation You can engage Verizon Business HIPC & IP Trunking experts to: Establish objectives Extend Compare industry best practices Evaluate technology alternatives Map migration strategy Project manage Perform ROI/TCO analysis History of success with large and complex projects Ease of transition for projects into long-term solutions Support Monitor Strategy Workshops anage M Integration Plan Implement Assessments Design Installation Design and Migration Engineering IP Communications Consulting focuses on people, processes, and technology to give you a comprehensive view before you make big project decisions. 20
CALNET II Module 3 Contract IP Offerings VOICE OVER IP SERVICES: HOSTED STANDALONE IP TELEPHONY SERVICES (HIPC Only) CONVERGED IP SERVICES: IP TRANSPORT FOR CONVERGED SERVICES - Private IP Network (PIP) CONVERGED SERVICES, IP TELEPHONEY SERVICES (HIPC) CONVERGED SERVICES, IP CONTACT CENTER APPLICATIONS (IP CCS) CONVERGED SERVICES, IP COMMUNICATIONS APPLICATIONS : OTHER SERVICES: CABLE & WIRE SERVICES REQUIRED CPE TO FACILIATE IP SERVICES IP PHONES, SWITCHES, ROUTERS, FIREWALLS, INTEGRATED ACCESS DEVICE SERVICE LEVEL AGREEMENTS: SERVICE LEVEL AGREEMENTS (SLA s) TO SUPPORT IP SERVICES 21
IP Converged Services Enable Customer success through quality technology solutions Internet; IP Converged Firewall, RSA Call Center Services Content Filtering IP Conferencing Video, Voice Unified Messaging; E-mail, Fax Any to Any IP/VPN VoIP Routed Network HIPC, IP-PBX Messaging Services IP Converged Services Application Development, Help Desk Support Professional Services Business Continuity; Data Centers Emergency planning Network Based Storage Professional and Managed Services Supporting: Agencies Counties Towns Cities Schools Libraries State Residents UI Enabling users to access the information they need; by themselves using an QoS, any-to-any, Private IP/VPN network; through easy to use Customer Interface (UI) 22
Industry-Recognized Leader 2007 TeleGeography ranks Verizon Business global IP network No. 1 as most-connected public Internet backbone network for the ninth consecutive year. (September 2007) 2007 Speech Technology 2007 Star Performer Award for Verizon Business Hosted Interactive Voice Response Product Line. (August 2007) 2007 2007 Frost & Sullivan North American Market Penetration Leadership Award for Managed Security Services. (December 2007) 2007 Frost & Sullivan Market Leadership Award for the North American Hosted Contact Center Market. (June 2007) 2007 Ranked No. 1 in overall strategy for voice over Internet protocol (VoIP), Forrester Wave: U.S. Enterprise-Class VoIP Services, Q1, 2007, Forrester Research study. (February 2007) 2006 Editor s Choice Excellence Award for Exceptional VoIP and IP Solutions from INTERNET TELEPHONY magazine (Hosted IP Centrex) 2006 2006 North American Enterprise VoIP Services Customer Value Enhancement Award from Frost & Sullivan 2005 Product of the Year Award from Technology Marketing Corporation s INTERNET TELEPHONY magazine* 2003 Product of the Year from CMP Media LLC s Network Magazine* 2002 Product of the Year from INTERNET TELEPHONY magazine* 23 *Awards received as MCI
References/Past Performance Verizon s Proven Track Record Since 1989, Verizon has managed networks for some of the world s most successful companies and government agencies. Global Managed Services Customer Network Growth Verizon manages: 4,000 3,600+ customer Currently, Verizon manages 3,500 networks in 142 countries 3,600 customer networks in centers around the world. 240,000+ devices 3,000 100,000+ routers 2,500 50,000+ LAN switches Verizon outsourcing initiated 80+ technologies 2,000 1,500 1,000 500 with Chrysler IDNX in 1989. 0 1989-1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 Networks 1 4 28 60 73 203 299 352 444 1,037 1,793 2,530 2,572 2,661 3,143 2006 3,600 2007 3,692 Verizon manages: 54% Fortune 100 34% Fortune 500 MPLS Attach Rate: 40% Private IP customers 24
Summary Helping Organizations meet IT and Communications Challenges It all begins with the Converged Network Deploy a next generation converged network based on MPLS and VoIP Bandwidth on demand for critical applications Scalable and resilient to meet the most robust networking requirements Application aware network that changes dynamically to meet demand Solution that can utilize existing infrastructure, but support IP Virtual Private Networks across common meshed infrastructure Utilizes experienced personnel that have installed, migrated and managed similar solutions Minimize not only capital cost but on going support and expanded service costs Flexible solutions to allow fast implementation of new innovative services Register Today! CALNET II website: calnet2.verizonbusiness.com 25