Océ User manual Océ WPD Cleaning Tool Overview and usage
Copyright 2012, Océ All rights reserved. No part of this work may be reproduced, copied, adapted, or transmitted in any form or by any means without written permission from Océ. Océ makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Further, Océ reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such revision or changes. Edition 2012-10 GB
Trademarks Océ, Océ WPD Cleaning Tool are registered trademarks of Océ. Citrix is a registered trademark of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. Microsoft, Windows, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Microsoft Office PowerPoint are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Novell is a registered trademark of Novell, Inc., in the United States and other countries. Products in this publication are referred to by their general trade names. In most, if not all cases, these designations are claimed as trademarks or registered trademarks of their respective companies.
Contents Contents Chapter 1 Overview and usage...3 Download of Océ WPD Cleaning Tool...4 What is Océ WPD Cleaning Tool...6 Compatibility of Océ WPD Cleaning Tool...10 Description of Océ WPD Cleaning Tool...12 Use of Océ WPD Cleaning Tool...15 Run the Océ WPD Cleaning Tool on a client workstation...15 Run the Cleaning Tool on a server (administrator only)...17 Run the Cleaning Tool in silent mode (administrator only)...18 Manual cleaning: impossible to install Océ WPD with the setup method (Setup error)...19 Limitation of Océ WPD Cleaning Tool: Print Spooler error...21 1
Contents 2
Chapter 1 Overview and usage
Download of Océ WPD Cleaning Tool Download of Océ WPD Cleaning Tool Océ WPD Cleaning Tool is available for download from the international Océ website. 1. Go to the Océ Wide Format Printer Drivers page: "http://global.oce.com/products/wfps-drivers/downloads.aspx" 2. From the Downloads / Drivers & Software tab, select: the type: Utilities your operating system a language 3. Click Search. Select the Océ WPD Cleaning Tool and follow the download instructions. 4 Chapter 1 - Overview and usage
Download of Océ WPD Cleaning Tool Chapter 1 - Overview and usage 5
What is Océ WPD Cleaning Tool What is Océ WPD Cleaning Tool Océ WPD Cleaning Tool is a standalone executable file. Its name is ocewpd_clean.exe. Its size is less than 900KB. This executable requires no installation. You can run it from a USB key. Definition The goal of the Cleaning Tool is to provide you with a troubleshooting utility. This utility removes, on a workstation, all the leftovers of previous unclean installations of Océ WPD printer drivers. It applies to both printer drivers: WPD 1.x, and WPD2 v2.x. Use the Cleaning Tool: when you encounter problems at Océ WPD printer driver installation. when the installation method used to install the previous Océ WPD printer driver is unknown. when the 'Setup' and the 'Add-a-printer' installation methods were used on a same workstation to install the Océ WPD printer driver. after you uninstall the Océ WPD printer driver due to an incorrect behaviour. You make sure that no problem remains on your workstation. NOTE: Océ WPD Cleaning Tool ONLY applies to the Océ WPD printer drivers (WPD 1.x and WPD2 v2.x). Any other printer drivers, from Océ or another company, remains unchanged. Example of a 'WPD-clean' workstation When your workstation is 'WPD-clean', there are no leftovers from previous unclean Océ WPD printer driver installations. You can install a new version of the printer driver. 6 Chapter 1 - Overview and usage
What is Océ WPD Cleaning Tool Illustration [1] Result for a 'WPD-clean' workstation Example of a non 'WPD-clean' workstation If your workstation is not 'WPD-clean', Océ WPD Cleaning Tool detects any leftovers from previous unclean Océ WPD installations. Leftovers can be: Océ WPD printer driver instances no longer associated with a printer Océ WPD related files on your hard disk Océ WPD related keys in the registry Use Océ WPD Cleaning Tool to clean your workstation. If not, the printer driver installation and functioning are not guaranteed. Chapter 1 - Overview and usage 7
What is Océ WPD Cleaning Tool Illustration [2] Result for a non 'WPD-clean' workstation 8 Chapter 1 - Overview and usage
What is Océ WPD Cleaning Tool Chapter 1 - Overview and usage 9
Compatibility of Océ WPD Cleaning Tool Compatibility of Océ WPD Cleaning Tool Compatibility with the printer drivers Océ WPD Cleaning Tool is designed to work with Océ WPD printer drivers ONLY. It applies to both printer drivers: WPD 1.x, and WPD2 v2.x. You cannot (and will not) clean any other printer driver with this tool. Compatibility with the operating systems Océ WPD Cleaning Tool is compatible with the following operating systems. Windows XP (32 and 64 bits) Windows Server 2003 (32 and 64 bits) Windows Vista (32 and 64 bits) Windows 2008 Server (32 and 64 bits) Windows 7 (32 and 64 bits) Windows 2008 Server R2 (64 bits) Novell NDPS NOTE: Under Citrix, Terminal server or other Novell environments, Océ WPD Cleaning Tool is not guaranteed. 10 Chapter 1 - Overview and usage
Compatibility of Océ WPD Cleaning Tool Chapter 1 - Overview and usage 11
Description of Océ WPD Cleaning Tool Description of Océ WPD Cleaning Tool The Océ WPD Cleaning Tool utility contains 2 pieces of information: the About link, where you find the version number and the release date of the Cleaning Tool. the user interface, where you see the Cleaning Tool diagnosis. The next table describes the information you can get from this interface. NOTE: From the international corporate website (Downloads page of Océ WPD Cleaning Tool), read the Info section. You can find information about the Océ WPD printer driver version you can clean. Illustration Interface of Océ WPD Cleaning Tool Those informative icons describe the different types of possible leftovers. They are listed under each unused component. Leftovers Icons Description Elements the user is allowed to remove. Those elements are proper to each user. Each user must clean them. 4 12 Chapter 1 - Overview and usage
Description of Océ WPD Cleaning Tool Leftovers Icons Description Elements the user is NOT allowed to remove. ONLY an Administrator user can clean them. Files leftovers from previous 'Add-a-printer wizard' installation of the printer driver. They must be cleaned by a Power user or an Administrator user. Files leftovers from previous printer driver versions. They must be cleaned by a Power user or an Administrator user..inf file when allowed to be removed. Those files contained printer driver information that was useful for the operating system. They are not used anymore and must be cleaned. Any user can clean them..inf file when NOT allowed to be removed by any user. Those files contained printer driver information that was useful for the operating system. They are not used anymore and must be cleaned. ONLY an Administrator user can clean them. Chapter 1 - Overview and usage 13
Description of Océ WPD Cleaning Tool 14 Chapter 1 - Overview and usage
Use of Océ WPD Cleaning Tool Use of Océ WPD Cleaning Tool Run the Océ WPD Cleaning Tool on a client workstation You can run Océ WPD Cleaning Tool from any location of a workstation. There is no need to install it previously on the workstation. You can even run it from a USB key. Use the next procedures to clean: a client workstation on page 15 a server on page 17 using the silent mode on page 18 NOTE: Multiple users on a workstation If several users can log on the workstation, make sure all those users run the Cleaning Tool on that same workstation. Some leftovers to clean are proper to each user: temporary files, registry keys, etc. Illustration 1. Double-click the 'Ocewpd_clean.exe' executable file to run the Cleaning Tool. Chapter 1 - Overview and usage 15
Use of Océ WPD Cleaning Tool If you have User rights Administrator rights Then The Cleaning Tool notices you that the items marked with a red cross cannot currently be cleaned. This can only be done by a person who has Administrator rights. The items marked with a green checkmark can be cleaned. You can clean all the items that are listed. NOTE: Under Windows Vista, the Cleaning Tool detects all the unused driver packages located in the Driver Store. Only a user with the elevated Administrator rights can clean those leftovers. Click [Remove packages] to remove them. 2. Click the [Clean] button to clean the workstation. 3. If several users can log on the workstation, repeat steps 1 and 2 with each user. You can now run the Cleaning Tool on your server, or install a new instance of the Océ WPD printer driver. 16 Chapter 1 - Overview and usage
Use of Océ WPD Cleaning Tool Run the Cleaning Tool on a server (administrator only) 1. Make sure that the cleaning has been correctly performed on every client workstation. 2. Run the Cleaning Tool on the server. 3. Click [Clean] to finish the cleaning of your WPD environment. 4. You can now install the Océ WPD printer driver on your server. Chapter 1 - Overview and usage 17
Use of Océ WPD Cleaning Tool Run the Cleaning Tool in silent mode (administrator only) 1. From the workstation, open a command prompt. 2. Indicate the path where Océ WPD Cleaning Tool is located. For example, if it is on a USB key, indicate the USB drive. 3. Type: Ocewpd_clean.exe /s 4. Press the <Enter> key. The graphical interface of Océ WPD Cleaning Tool remains hidden. The Cleaning Tool launches the verification steps. Then, it performs the cleaning actions. 18 Chapter 1 - Overview and usage
Use of Océ WPD Cleaning Tool Manual cleaning: impossible to install Océ WPD with the setup method (Setup error) Description It is possible that you cannot install, or upgrade, the Océ WPD printer driver with the [Installation Wizard] (setup.exe). This situation remains even after you run the Océ WPD Cleaning Tool. The setup prevents the installation of Océ WPD. It displays the following error message: "A remote printer is already using this driver. Local installation or upgrade is not allowed." However, no driver is currently installed on this workstation. Cause This is due to a previous installation of a shared driver (on a print server). The shared driver was un-correctly removed by the Operating System. Océ WPD Cleaning Tool reports you this information under the "Active connections to Print server" entry (see next illustration). Océ WPD Cleaning Tool cannot correct the issue. You need to perform a manual action. To do so, refer to the next procedure (or follow this link to access to the online procedure: "http:// global.oce.com/search/searchresults.aspx?q=20874&t=kbonly#tab2") 1. On the workstation, as an Administrator user, search for the following registry key : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\xxx (where xxx stands for the hostname or IP address of the former server). 2. Delete the registry key. 3. Run the Cleaning Tool again to check the removal of the registry key. The "Active connection to Print server" entry is now empty. You can try a new installation, or upgrade, of the Océ WPD with the [Installation Wizard] (setup method). Chapter 1 - Overview and usage 19
Use of Océ WPD Cleaning Tool 20 Chapter 1 - Overview and usage
Limitation of Océ WPD Cleaning Tool: Print Spooler error Limitation of Océ WPD Cleaning Tool: Print Spooler error Description After you run Océ WPD Cleaning Tool, the spooler stops and does not restart. You get an error message when: You try to use a printer from your workstation. You try to access the [Printing Preferences...] or the [Properties] of a printer. You try to add a printer on your workstation. Cause During the cleaning process Océ WPD Cleaning Tool can have to stop and then restart the Print Spooler. This enables a thorough cleaning of the workstation. On low performance platforms, it is possible that the Print Spooler does not restart automatically. This is due to an exceeded time-out. 1. From your workstation, as an Administrator user, open: on Windows XP and Vista: [Control Panel] [Administrative Tools] [Services (Local)]. on Windows 7: [Control Panel] [System and Security] [Administrative Tools] [Services (Local)]. 2. Select the [Print Spooler] line. 3. Right-click and select [Restart]. Chapter 1 - Overview and usage 21
Limitation of Océ WPD Cleaning Tool: Print Spooler error 22 Chapter 1 - Overview and usage
Index Index C Client workstation...15 Compatibility...10 D Definition...6 Description...12 Download...4 E Error...19 Example...6 I Icons...12 Interface...12 L Limitation...21 P Print spooler...21 R Remote printer...19 Retrieval...4 S Server...17, 19 Silent mode...18 Size...6 T Troubleshooting...19 U Use...15, 17, 18 Users...15, 17, 18 W WPD Setup...19 23
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