UofM Secure Wireless Center for Teaching and Learning (CTL) 100 Administration Bldg., Memphis, TN 38152 Phone: 901.678.8888 Email: itstrainers@memphis.edu Center for Teaching and Learning Website 2/14/2018 Brought to you by: umtech & The Center for Teaching & Learning
Table of Contents Connecting on a Mac... 3 Connecting on an ipad or iphone... 7 Connecting on a PC Windows 7... 9 Connecting on a PC Windows 10... 14 Connecting on an Android or Tablet... 19 Call the ITS Service Desk (901.678.8888) on a 24x7 basis... 22 Email umtech... 22 Important Links... 22 Center for Teaching and Learning (CTL) 1 P age
Purpose This training material highlights how to access the uofm-secure wireless network. Audience This training material is meant for University of Memphis faculty, staff, or students that will be connecting to the on campus uofm-secure wireless network. Center for Teaching and Learning (CTL) 2 P age
UofM Secured Wireless Connecting on a Mac 1. Select uofm-secure from system preferences or wireless network menu. (From system preferences) (From wireless network menu) Center for Teaching and Learning (CTL) 3 P age
2. Sign in with your Username UUID (first part of your email address) and password. In this example, Tom Tiger s username is used. Note: This is NOT the administrative password for your computer. Your Username will be the first part of your UofM email address and your Password will be the same as the log in for mymemphis. 3. Click Continue to authenticate to network uofm-secure. Note: You may be asked to store the credentials for uofm-secure in your keychain. You can Always Allow, Deny, or Allow. Center for Teaching and Learning (CTL) 4 P age
4. Next, you will be prompted a message: You are making changes to your Certificate Trust Settings. Type your Username and administrative Password (for your computer) to allow this. 5. Once you have entered your credentials, a window should pop up in your default browser asking you to sign in with your (A) Network Username (uuid) and Password. Your Network Username (uuid) will be the first part of your UofM email address, and your password is the same as the log in for UofM email and mymemphis. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is not the administrative password for your computer. If this does not automatically pop up, launch your browser (e.g. Chrome, Safari, Firefox). (B) Check the box marked I accept the Acceptable Use Policy. (C) Click Sign in. Center for Teaching and Learning (CTL) 5 P age
6. Next, click Download Now to download and install the policy key. 7. Click I m Done Installing when the installation has finished. Center for Teaching and Learning (CTL) 6 P age
Connecting on an ipad or iphone 1. Go to your system Settings. 2. Select Wi-Fi, then choose uofm-secure from the list of network choices. Center for Teaching and Learning (CTL) 7 P age
3. Enter your Username (UofM uuid) and Password. Your Username (uuid) will be the first part of your UofM email address, and your Password is the same as the log in for UofM email and mymemphis. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your mobile device. 4. A window will pop up asking you to trust the certificate, click Accept. Center for Teaching and Learning (CTL) 8 P age
Connecting on a PC Windows 7 1. From the start menu, (A) select the windows icon then (B) select the Control Panel. 2. Select Network and Sharing Center from the list of choices. Center for Teaching and Learning (CTL) 9 P age
3. From Network and Sharing Center, select Connect to a network. 4. From available wireless connections, choose uofm-secure. Center for Teaching and Learning (CTL) 10 P age
5. Click Connect and check the Connect Automatically box. 6. You will be prompted to (A) enter your UUID (first part of your email address) and password. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your computer. Your Username will be the first part of your UofM email address and your Password will be the same as the log in for UofM Mail and mymemphis. (B) Click OK. 7. Next, you will receive a Windows Security Alert The connection attempt could not be completed. Click Connect. Center for Teaching and Learning (CTL) 11 P age
8. Once you have entered your credentials, a window should pop up in your default browser asking you to sign in with your (A) Network Username (uuid) and Password. Your Network Username (uuid) will be the first part of your UofM email address and your password is the same as the log in for UofM email and mymemphis. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your computer. If this does not automatically pop up, launch your browser (e.g. Chrome, Safari, Firefox). (B) Check the box marked I accept the Acceptable Use Policy. (C) Click Sign in. 9. Next, click Download Now to download and install the policy key. Center for Teaching and Learning (CTL) 12 P age
10. Click I m Done Installing when the installation has finished. Center for Teaching and Learning (CTL) 13 P age
Connecting on a PC Windows 10 1. From the start menu, (A) select the Windows icon then (B) select Settings. 2. Form Windows Settings, select Network & Internet. Center for Teaching and Learning (CTL) 14 P age
3. Select Wi-Fi. Choose uofm-secure from the choice of wireless networks. 4. Click Connect. Center for Teaching and Learning (CTL) 15 P age
5. You will be prompted to (A) enter your username (first part of your email address) and password. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your computer. Your Username will be the first part of your UofM email address and your Password will be the same as the log in for mymemphis. (B) Click OK. 6. Next, you will receive a Windows Security Alert Continue connecting? Click Connect. Center for Teaching and Learning (CTL) 16 P age
7. Once you have entered your credentials, a window should pop up in your default browser asking you to sign in with your (A) Network Username (uuid) and Password. Your Network Username (uuid) will be the first part of your UofM email address and your password is the same as the log in for UofM email and mymemphis. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your computer. If this does not automatically pop up launch your browser (e.g. Chrome, Safari, Firefox). (B) Check the box marked I accept the Acceptable Use Policy. (C) Click Sign in. 8. Next, click Download Now to download and install the policy key. Center for Teaching and Learning (CTL) 17 P age
9. Click I m Done Installing when the installation has finished. Center for Teaching and Learning (CTL) 18 P age
Connecting on an Android or Tablet 1. Go to your device Settings. 2. Make sure that your Wi-Fi has been activated for the device. Center for Teaching and Learning (CTL) 19 P age
3. Select uofm-secure from the wireless networks. Center for Teaching and Learning (CTL) 20 P age
4. (A) Enter your UUID (first part of your email address) and password. In this example, Tom Tiger s username is used (ttiger@memphis.edu). Note: This is NOT the administrative password for your computer. Your password will be the first part of your UofM email address and the log in for mymemphis. (B) Click Connect. Note: If your tablet does not connect to internet you will need to install Safe Connect. See the instructions for installation on a PC. Center for Teaching and Learning (CTL) 21 P age
Locating Help Resources Upon completing the training covered in this course, faculty, staff, and students are able to receive additional training help and resources. Such help can be located as follows: Service Desk Request Submitting a Ticket Login URL: o Here is a link to our service desk ticketing system o After logging in, choose the link Request Help or Services. o Choose Request Help or Services. Call the ITS Service Desk (901.678.8888) on a 24x7 basis (Excluding Some Holidays) Call the Service Desk for immediate assistance with login problems or issues with using the Service Desk Request Form. Email umtech Email at umtech@memphis.edu (Using this email will automatically generate a help desk ticket). Please keep your Service Desk ticket number for faster assistance. Important Links Explore the umtech Website Center for Teaching and Learning (CTL) Website Search our Training and Documentation Center for Teaching and Learning (CTL) 22 P age