INFOBrief Dell PowerEdge 2850 The PowerEdge 2850 delivers a combination of performance, availability, and configuration flexibility that make it ideal for a variety of first and second tier server workloads. Key Points The PowerEdge 2850 is a general purpose 2U rack dense server designed to support a wide range of applications. Such applications include: database applications, edge of network and Internet infrastructure applications (web servers, firewall, workload balancing, domain controllers, Domain Name System (DNS) servers, Dynamic Host Configuration Protocol (DHCP) servers), messaging and file/print applications. Additionally, it is an excellent platform for thin client/serverbased computing (e.g., Citrix ) and SAN compute node. The PowerEdge 2850 delivers an outstanding balance of expandability and rack density. With three open PCI X slots (or one PCI X slot and two PCI Express slots*), support for up to six internal hard drives or five internal hard drives plus an internal tape backup drive, and numerous embedded features, customers can deploy the PowerEdge 2850 server to support a wide range of workloads in a data center. The PowerEdge 2850 replaces the popular PowerEdge 2650 server and provides the latest industry developments. Technology enhancements include: the new Intel Xeon processor with the Intel Extended Memory 64 Technology (Intel EM64T), the new Intel E7520 chipset, 400MHz DDR2 memory, and PCI Express* slots. Dell Enterprise Product Group Page 1 August 2004
Product Description The PowerEdge 2850 is a rack optimized server designed to deliver new levels of performance while maintaining the availability and expandability features that customers expect to find in a rack optimized, dual processor server. PowerEdge 2850 versus PowerEdge 1850 The key points of differentiation between the PowerEdge 1850 and the PowerEdge 2850 servers are: Form Factor The PowerEdge 1850 is offered in a 1U chassis, whereas the PowerEdge 2850 is offered in a 2U chassis Performance Many of the PowerEdge 2850 features are designed to provide improved system performance and to provide the headroom customers need to grow with the increasing demand for server resources. The ability to scale to six hard drives provides extra performance by allowing customers to stripe data across multiple drives. Expandability The PowerEdge 2850 supports one more PCI X slot, support for an internal tape backup device, and four more hard drives than the PowerEdge 1850, providing customers with more configuration flexibility. Serviceability The PowerEdge 2850 allows customers to service the system while in the rack; the PowerEdge 1850, a dense 1U server, must be removed from the rack for servicing. PowerEdge 2850 versus PowerEdge 6650 The key points of differentiation between the PowerEdge 2850 and the PowerEdge 6650 are: Price/Performance The PowerEdge 2850 offers a compelling level of performance at a lower price than the PowerEdge 6650. The price premium for the PowerEdge 6650 may put the system out of a customer s budget for a given project. For example, customers that are looking to deploy a large number of servers as a front end to a large application can choose the PowerEdge 2850 and configure the systems to share the demand for server resources across multiple servers. In such deployments, the PowerEdge 2850 s lower price can make the system more attractive than the PowerEdge 6650. Dell Enterprise Product Group Page 2 August 2004
Latest technology The PowerEdge 2850 is built around the Intel E7520 chipset, the latest Intel Xeon processors supporting 800MHz front side bus speeds, and the PCI Express I/O technology. The PowerEdge 6650 supports up to 4 of the older Intel Xeon (Gallatin) processors, ServerWorks Grand Champion HE chipset with 400MHz front side bus speeds, and PCI X I/O technology. Form Factor The PowerEdge 2850 is offered in a 2U chassis versus the PowerEdge 6650, which is offered in a 4U chassis, making the 2850 an ideal choice in an environment where space constraints are among the most important buying criteria and internal storage capacity is not ranked as highly as a need. Performance Scalability The PowerEdge 6650 supports greater levels of processing power with quad Intel Xeon processors, larger on die cache, greater levels of memory capacity (32GB vs 12GB) and more I/O bandwidth. All of these features enable customers to add components to increase system performance to meet increasing demands for the server s resources. Many applications, such as messaging or internet infrastructure applications, may not scale as well beyond two processors, making the PowerEdge 2850 a better choice for these environments. Expandability The PowerEdge 6650 supports 5 more PCI slots and more memory sites than the PowerEdge 2850, offering customers more configuration flexibility as well as room for future expansion. Configuration flexibility is important if a customer expects to scale up an existing server rather than adding more individual servers to meet growth needs. Table 1 provides side by side comparisons of the PowerEdge 1850, the PowerEdge 2850, and the PowerEdge 6650. Dell Enterprise Product Group Page 3 August 2004
Table 1 Product Comparison of the PowerEdge 1850, 2850, and 6650 Features PowerEdge 1850 PowerEdge 2850 PowerEdge 6650 Processors Intel Xeon (2.8GHz/1MB cache, 3.06GHz/1MB cache, 3.2GHz/1MB cache, 3.4GHz/1MB cache, 3.6GHz/1MB cache*, 3.8GHz/1MB cache*) Intel Xeon (2.8GHz/1MB cache, 3.06GHz/1MB cache, 3.2GHz/1MB cache, 3.4GHz/1MB cache, 3.6GHz/1MB cache*, 3.8GHz/1MB cache*) Intel Xeon MP (2.0GHz/1MB L3 cache, 2.2GHz/2MB L3 cache, 2.7GHz/2MB L3 cache, 3.0GHz/4MB L3 cache) Chipset Intel E7520 Intel E7520 chipset ServerWorks Grand Champion HE (GC HE) Front Side Bus 800MHz 800MHz 400MHz I/O Channels 5 total: 2 slots on separate PCI buses: either PCI X riser with 1 x 64 bit/133mhz and 1 x 64 bit/100mhz OR PCI Express riser* with one x4 and one x8 slots 2 x embedded Gigabit 1 NICs, Management port for DRAC 4/i 6 total: 3 slots either PCI X riser with 3 x 64 bit/1xxmhz OR PCI Express riser* with one x4, one x8 and 1 x 64 bit/133 MHz PCI slots 2 x embedded Gigabit 1 NICs, Management port for DRAC 4/i 10 total: 8 x full length PCI X slots (8x64 bit/100mhz and 1 x 32 bit/33mhz), 2 x embedded Gigabit 1 NICs Starting/ 256MB/12GB (RTS+) 256MB/12GB (RTS+) 512MB/16GB Max. Memory 400MHz DDR2 SDRAM 400MHz DDR2 SDRAM PC200 DDR RAM; 4 way interleaved Availability Hot plug hard drives Hot plug, redundant power; Redundant cooling fans Memory: ECC, Spare Bank, Memory mirroring, Chip Kill ROMB w/ battery backed cache; HA failover cluster support Integrated IPMI 1.5 Base Management Controller DRAC4/I for accessing the system independent of the OS status Hot plug hard drives Hot plug, redundant power; Hot plug redundant cooling fans Memory: ECC, Spare Bank, Memory mirroring, Chip Kill ROMB w/ battery backed cache; HA failover cluster support Integrated IPMI 1.5 Base Management Controller DRAC4/I for accessing the system independent of the OS status Hot plug hard drives Dell Enterprise Product Group Page 4 August 2004
Features PowerEdge 1850 PowerEdge 2850 PowerEdge 6650 independent of the OS status. Internal Storage Scalability 2 x Ultra 320 10K and 15K SCSI drives; Up to 292 GB 2 maximum internal storage 6 x Ultra 320 10K and 15 RPM SCSI drives; Up to 876GB 2 maximum internal storage 5 x Ultra 160 1 SCSI drives Up to 730GB 2 maximum internal storage Internal Storage Performance 10/15K RPM SCSI drives 10/15K RPM SCSI drives 10/15K RPM SCSI drives External Hard Drive Storage PowerVault 22XS PowerVault tape devices Dell EMC PowerVault 22XS PowerVault tape devices Dell EMC PowerVault 2XXS PowerVault tape devices Dell EMC Embedded SCSI Single channel U320 SCSI Dual channel U320 SCSI Single channel Ultra3 (U160) SCSI for external device support RAID support Optional dual channel ROMB (PERC 4DI) Optional PERC 4/DC, PERC 4/SC and PERC 4e/DC* Optional dual channel ROMB (PERC 4DI) Optional PERC 4/DC and PERC 4e/DC* (internal/external) Optional PERC3/DC, and/or PERC3/QC (internal/external) Tape Support Internal: N/A External: PowerVault 128T, PV 132T, PV 136T, PV 122T (2U), PV112T (1U) and PV114T (1U) Internal: Yes External: PowerVault 128T, PV 132T, PV 136T, PV 122T, PV112T (1U) and PV114T (1U), PV138T, PV160T Internal: N/A External: PowerVault 112T, PowerVault 120T DLT 1 Autoloader, 136T, 128T, and 122T VS 80 Video Embedded ATI Radeon 7000 M with 16MB memory Embedded ATI Radeon 7000 M with 16MB memory Embedded Networking Dual embedded Intel Gigabit NICs, single and dual port Intel PRO/1000 MT adapters (copper), Intel PRO/1000 MF (optical); Intel PRO/100S (test only); single and dual port Intel PRO/1000 PT (Express) (RTS+) Dual embedded Intel Gigabit NICs, single and dual port Intel PRO/1000 MT adapters (copper), Intel PRO/1000 MF (optical); Intel PRO/100S (test only); single and dual port Intel PRO/1000 PT (Express) (RTS+) Single embedded Broadcom Gigabit NICs, optional add in: Intel PRO/1000+ (copper), Broadcom and Intel Gigabit NICs (copper), Intel PRO/1000 (fibre); Intel PRO/100+ dual port NIC High Availability Clustering Yes, SCSI and FC Yes, SCSI and FC Yes Chassis Tool less rack only Tool less rack only Tool less rack only Dell Enterprise Product Group Page 5 August 2004
Features PowerEdge 1850 PowerEdge 2850 PowerEdge 6650 Power Supply 2 X 550W redundant (optional) 2 X 700W redundant (optional) 2 X 500W redundant Remote Management Standard BMC with IMPI 1.5 supports Optional DRAC4/i Standard BMC with IMPI 1.5 supports Optional DRAC4/i DRAC III Systems Management OpenManage support OpenManage support OpenManage support Rack Support 4 post (Dell rack), 2 post and 3 rd party Versarails. Rails are tool lees, easy to mount but stationary (requires server being removed for service). No need for CMA 4 post (Dell rack), 2 post and 3rd party Versa rails (sliding) Cable Management Arm (CMA). 4 post Dell and Compaq racks, 2 post flush mount, and 3rd party Versa rails *Targeting availability end of 2004. Target Markets/Applications Medium to large business, corporations and public organizations can benefit from the high performance, availability, extensive I/O, and memory throughput that the PowerEdge 2850 delivers. Applications for this market include: Messaging/collaboration Email/Groupware Database server Network infrastructure (Gateway, Proxy, Firewall, Caching, Loadbalancing, DHCP, and DNS) File/print server either centralized or distributed Small workgroup application server High availability remote/branch office usage Server consolidation Table Table 2 highlights which applications are most appropriate for the PowerEdge 1850 and 2850 servers. Table 2 Application Comparison for the PowerEdge 1850 and 2850 Application PowerEdge 1850 PowerEdge 2850 Web Server Excellent fit (low end) Poor fit (too large) Caching/Firewall/Gateway Good fit (high end) Good fit (high end) Thin Client/Server based computing Good fit (dual proc) Good fit (dual proc) Network Infrastructure Good fit (large implementations) Excellent fit (large implementations) HPCC Excellent Fit Average fit (too large) Dell Enterprise Product Group Page 6 August 2004
Application PowerEdge 1850 PowerEdge 2850 Database Poor fit Excellent fit (large amount of internal storage) Messaging/Collaboration File/Print Good fit (with external storage) Good fit (system availability, local storage) Video Streaming Good fit (density) Good fit Key Customer Benefits Excellent fit (local and external storage) Good fit (system availability, larger local storage, internal tape support) The PowerEdge 2850 delivers exceptional enterprise level redundancy, availability, and serviceability features, including: Support for expanded memory features such as Error Correcting Code (ECC), Single Device Data Correction (SDDC), Spare Bank (optional), and Memory Mirroring (optional) Embedded RAID on motherboard (ROMB) (optional) features write back, write through, and read ahead functions that help improve hard disk performance as well as 256MB of battery backed cache for enhanced data availability. 1x2 + 1x4 Split backplane for mirroring, duplexing, or multiple RAID sets (optional) LCD panel for detailed display of failure indicators or components Active ID for easy system identification and alert notification in case of faulty components or environmental problems. Hot plug hard drives, hot pluggable PCI Express* slots, hot plug redundant cooling, and optional hot plug, redundant power supplies. The PowerEdge 2850 is designed to offer outstanding 2P performance for its product class with the following features: Latest Intel Xeon processors that include the Intel Extended Memory 64 Technology (Intel EM64T) Intel E7520 chipset with dual channel memory architecture and native support for PCI Express PC3200 DDR2 SDRAM two way interleaved memory for compute and memory intensive applications Next generation PCI Express* I/O with scalable bandwidth designed for 10Gbit and beyond Embedded ROMB (optional) features write back, write through, and read ahead functions that help improve hard disk performance. Dual embedded Gigabit controllers Dell Enterprise Product Group Page 7 August 2004
The PowerEdge 2850 offers scalability of an enterprise class platform in a rackmountable 2U chassis with the following features: Up to 6 internal hard drives or 5 internal hard drives and 1 internal tape drive Three PCI X slots (or two PCI Express* slots and one PCI X slot) Embedded dual channel SCSI, ROMB and dual NIC leaves expansion slots available for individual customer requirements Support for external storage from one of the dual embedded SCSI channels The PowerEdge 2850 is designed to minimize downtime and lower the customer s total cost of ownership (TCO) by making the server easier to deploy, service, and manage remotely. Features include: Manageability with standard Baseboard Management Controller (BMC) with serial access and IPMI 1.5 compliancy Optional embedded Remote Server Management (DRAC4/i) supports graphical and serial console redirection and virtual medial with the ability to perform operations such as upgrading system BIOS, firmware, device drivers, and installing applications Dual embedded NIC with fail over and load balancing Shared driver and BIOS set for all eighth generation PowerEdge servers means less time spent managing updates. Table 3 Features and Benefits of the PowerEdge 2850 Feature Benefit Performance Dual Intel Xeon processors with up to 3.6GHz clock speeds, 800MHz FSB and 1MB L2 cache. Capable of 32 bit or 64 bit computing and support for Hyper Threading technology Intel Xeon With Intel EM64T Scalable performance provided by the latest available Intel Xeon processors supporting fast access to system memory with 800MHz front side bus and increased clock speeds designed to allow the processor to process more data in less time. Hyper Threading helps provide improved performance for multithreaded applications through better use of processor resources. In simplified terms, Hyper Threading enables the OS to view one physical processor as two logical processors, which helps improve response time because multiple tasks can be run simultaneously in certain application environments. Intel EM64T provides 64 bit computing and large memory addressability while maintaining complete 32 bit compatibility and performance all in one platform. The innovations in the new Xeon processorbased platforms and additional supporting technology Dell Enterprise Product Group Page 8 August 2004
Feature Benefit advancements allow customers who purchase servers with these processors to install and run all of their existing 32 bit applications with excellent performance and to adopt 64 bit applications when their applications and operating systems have been certified to run in a 64 bit environment. Compute and memory intensive applications (technical computing, life sciences, oil and gas research and graphical rendering) and workload balanced applications (Internet caching, security, DNS, DHCP, SSL and database front ends) will benefit the most from the Intel Extended Memory 64 Technology. PCI Express I/O technology Formerly known as 3GIO, PCI Express is the open, standardsbased successor to PCI and its variants for server and clientsystem I/O interconnects. PCI Express uses high speed serial link technology similar to that found in Gigabit Ethernet, Serial ATA (SATA), and Serial Attached SCSI (SAS). PCI Express reflects an industry trend to replace legacy shared parallel buses with high speed point to point serial buses. Investment Protection PCI Express is compatible with existing PCI drivers, applications, and operating systems and designed from the ground up for 10 Gigabit 1 and beyond network bandwidth. The new bus technology is expected to allow the PCI Express transmission rates to keep pace with processor and I/O advances for the next 10 years or more. Scalable Performance Has the ability to scale speeds by forming multiple lanes x1, x4, x8, x16 and in the future x32 lane widths. Being point to point connection architecture, PCI Express allows each device to have a dedicated connection without sharing network bandwidth. PCI Express provides higher bandwidth per pin than PCI X I/O technology. PCI Express provides advanced error checking features and built in Quality of Service (QoS) capabilities. The PowerEdge 2850 PCI Express riser provides a x4 and a x8 connector. Low Cost PCI Express is serial, point to point connection architecture for easy electrical routing, it requires fewer parts (bridges and ASICs), smaller connectors and fewer board layers compared to a PCIbased system design. Dual channel memory RAID solutions with support for Read ahead and Writeback cache functions The Intel E7520 chipset provides dual channel memory architecture that is designed to speed access to memory (up to 6.4 GB/s memory bandwidth) to help improve system performance. The write back cache is designed to allow for faster access to data than read through and write through cache. This feature helps prevent a bottleneck from forming at the RAID processor by storing data in cache as soon as it is processed instead of waiting for the slower disk subsystem to complete its task before the RAID processor proceeds. Dell Enterprise Product Group Page 9 August 2004
Feature Benefit Availability Spare Bank and Memory Mirroring (optional) Hot plug redundant power supplies (1+1) and hot plug SCSI hard drives Optional ROMB with batterybacked cache Dual embedded Gigabit 1 NICs Spare Bank (with 6 DIMMs) and Memory Mirroring (with 4 DIMMs) are advanced memory features to maintain data integrity and server availability without intervention and server shutdown. Allows for power supply and SCSI hard drive replacement without bringing the server down. When RAID and power redundancy options are enabled, the system will continue to operate even in the unlikely event of a hard drive or power supply failure. Dell s innovative ROMB design allows customers to only pay for RAID functionality if they need it, and it doesn t consume a PCI slot. Battery backup preserves cache content allowing data to be written to disk in the event of a power loss. The fail over and load balancing capabilities help ensure network connectivity uptime and better traffic efficiency. Embedded NICs are backward compatible to 10/100 speeds. Expandability Up to 12GB of DDR2 400MHz SDRAM Three PCI slots (either PCI X or PCI Express*) slots Scalable memory allows customers to increase server memory as their application demands increase. Many database and messaging applications will benefit from increased memory scalability and fast access to memory data. The three I/O slots are designed for maximum I/O performance and enable customers to expand functionality of the system by adding PCI adapters. Up to three PCI slots are needed for applications requiring high performance I/O and I/O path redundancy (e.g. high availability fail over or workload balancing clustering deployments, SAN) Manageability Optional DRAC4/I Advanced Remote System Management True OS independent operation High performance continuous video console Virtual media Command line interface (CLI) Directory service based authentication and DRAC4/I enables users to remotely access, monitor, troubleshoot, and repair/upgrade severs independent of the OS status. Equipped with a Web based interface using industry standard SSL protocol to transfer encrypted data, DRAC4/I allows IT administrators to securely manage servers located in different buildings or cities through a network or serial connection and help save valuable travel time and cost. Removable media is readily available to the user as if they were in front of the server reducing the need to go to the server for management actions, including installation tasks. The CLI allows for the automation of Dell Enterprise Product Group Page 10 August 2004
Feature authorization (RTS+) Benefit remote access functions via command scripts, thus helping to improve administrators productivity by saving them from manually performing repetitive actions. With capabilities such as server fault alerting, event logging and last screen capture, DRAC4/I assists the administrator in alerting and troubleshooting server problems and helping to speed recovery time. Remote access functions are based upon industry standards including HTTP, SSL, SNMP, and IPMI. In addition, Active Directory support helps simplify integration into customers overall management solution in a Microsoft environment. DRAC4/I is a daughter card controller that leaves both PCI slots free. Standard BMC (Base Management Controller) IPMI 1.5 compliant The embedded BMC monitors critical components and environmental conditions such as the fans, the temperature and voltage inside the system. It generates alerts and helps administrators to detect and remedy problems at local and remote locations. Compliancy with the IPMI 1.5 industry management standard provides additional functionality such as: remote access to the server via serial port or NIC with the ability to power on/off and power reset the system independent of the operating system or application status. Dell OpenManage IT Assistant (ITA) ITA is a standards based systems management application that monitors and manages Dell systems (desktops, notebooks, servers, storage and network switches). ITA provides for system discovery, remote configuration management, system health monitoring, inventory reporting, and a consolidated launch point to system specific Dell tools. ITA helps to improve IT efficiency by automating traditionally labor intensive tasks, minimizing the need to visit individual computer systems, and proactively alerting the IT manager to potential problems before they occur. ITA also benefits businesses that may not have a large, full time systems management staff to watch over their networks, as it provides easy to use health monitoring, asset reporting, and consolidated tool launch functions. Dell OpenManage Server Administrator (OMSA) Dell OMSA is a highly secure tool for managing individual Dell servers from virtually anywhere at any time. It is part of Dell s OpenManage product set for Dell Enterprise Product Group Page 11 August 2004
Feature It can be launched as a stand alone application or from the central console, the OpenManage ITA. Benefit simple, automated management of Dell systems that can help maximize the value of IT infrastructure. OMSA has an extensive list of management capabilities that are designed to enhance IT manager productivity, alleviate security concerns and ease integration into existing management frameworks. Below are a few examples: With support for industry standard protocols including WBEM, CIM, and SNMP, OMSA helps simplify the integration of Dell PowerEdge servers into a customer management network. It provides a customized installation mechanism to better meet the customers needs. Customers can use the browser or CLI to facilitate updates to Dell software including BIOS, RAID, firmware and device drivers. By providing SSL encryption and OS based authentication, OMSA helps protect the server from unauthorized access to server resources, and helps simplify management of the user IDs and passwords. Powerful online diagnostics and asset reporting capabilities allow users to take more proactive control over the server. Dell Server Assistant (DSA) Common BIOS and Drivers DSA is designed to make OS installation quick and easy, and provide customers with one stop shopping for setting up a PowerEdge server, including providing the latest Dell drivers, RAID and NIC configurations, Dell diagnostics, and electronic documentation. The PowerEdge 2850 shares common BIOS and drivers with the PowerEdge 1850 and 2800, reducing the time needed to manage changes on the platforms. Serviceability Tool less Chassis LCD Panel and Active ID The tool less chassis allows quick access to internal system components, which helps to make it easy to service and maintain. The LCD panel provides a detailed display for monitoring system temperature, fans, voltage and critical components when the bezel is open or removed. The new bezel displays the Active ID backlit in blue when the server is functioning properly. If the system encounters certain types of failures or management thresholds have been met, an amber caution light will blink indicating a problem. Once the bezel is removed, Dell Enterprise Product Group Page 12 August 2004
Feature Benefit LEDs will indicate where the problem has occurred (power supply, fan, etc.), and alerts will also be generated via the OMSA tool. This feature enables administrators to quickly identify a server with a problem in a rack full of servers. System Identification button on rear of chassis KVM ports on front of the chassis The system contains an LED on the back of the server that mimics the functionality of the LED on the bezel. Additionally, the LED functions as a system locator from a service perspective. Simply press a button on the front of the chassis or generate a command via OMSA and the LED will blink allowing system administrators to easily identify a system in a rack full of servers or other IT equipment. Once the system is identified, push a button and the light will stop blinking. The PowerEdge 2850 has dual USB 2.0 connectors (for keyboard and mouse) and video port on the front of the chassis for customers who use keyboard/video/mouse (KVM) carts in their data centers. Front accessible KVM ports provide two benefits: 1) enhanced serviceability because customers do not need access to the rear of the rack, and 2) simplified cable management by reducing the need for KVM cables on every system attached to switches (i.e., customers only have to plug into the system being accessed). Upgrade Options The PowerEdge 2850 can be enhanced in the following ways: Add microprocessor (up to two in a system) Increase memory (up to 12GB when single ranked 2GB DIMMs are available) Add internal HDD storage (up to 6x146GB 2 SCSI drives or 6x300GB 2 drives at RTS+) Add network adapters Add RAID solutions (embedded or adapters) Add the integrated remote access card (DRAC4/I) Add FC adapters for attachment to external fibre channel storage and SAN PowerVault 22XS SCSI based external storage enclosures Dell/EMC Fibre Channel based external storage enclosures Dell Enterprise Product Group Page 13 August 2004
Add optional removable media devices like: CD ROM, diskette drive, DVD, CD RW, DVD+RW 3, USB key, external USB CD and diskette drive Add internal and external tape data backup devices Wide range of OS support, including Microsoft Windows 2000 Server, Microsoft Windows 2000 Advanced Server, Windows Server 2003 Standard Edition, Windows Server 2003 Enterprise Edition, Red Hat Linux Enterprise v2.1 and Red Hat Linux Enterprise v3, and Novell NetWare 5.1 and 6.5 Service and Support Dell Enterprise Services By leveraging the proven advantages of our direct model, including tailored service and support, low cost and a single point of accountability, Dell Services can provide you with fast, effective, affordable service offerings at any point in your IT process. By doing so, we offer a combination of bundled best practices and tailored solutions that work together to provide maximum value to you. Whether you need support, deployment, or training and certification programs, individually or bundled as a total package, Dell promises to be your single point of accountability at all times. Dell Enterprise Deployment Services Can Help Improve IT Efficiency We bring you deployment assistance that delivers true value from beginning to end. Dell can tailor systems to our customers specifications by customizing the hardware and software configuration during the initial system build to reduce redundancy and time. We can manage the delivery, installation and disposal of your assets with the same eye for efficiency. Dell Training and Certification Can Help Your Staff Keep Up with New Technology Our approach to Training and Certification allows you to outsmart your competitors not outspend them with industry standard learning across Dell hardware and industry standard software. Dell can assist you wherever you need us, whether on site, or in a classroom setting, to help your organization take full advantage of information technology. Premier Enterprise Support Service Provides Your Enterprise with the Support to Meet Your Needs Technology is a significant investment, and it pays to have a partner who can help you minimize costly downtime. Through our Premier Enterprise Support Services (PESS) offerings, Dell provides tiered support service packages with the flexibility to customise the offering to meet your specific needs across a wide range of computing environments. With proactive and reactive support options, which include hardware and software support with varied response levels, Dell Enterprise Product Group Page 14 August 2004
account management, and remote resolution, Dell provides support solutions that meet your needs, cost effectively. c Gold (Dell Recommended) 4-Hour 4 Next Business Day 5 Ideal for Production Environment Development Environment Testing for File/Print environment On-site Hardware Support 4-Hour Response 4 hours response Next Business Day Response Hardware Phone Support Online Support Portal (premier.ap.dell.com) - self-maintenance tool Seamless Support Customised Call Handling - Customer-defined severity/priority handling Technical Account Management Team (TAM) assistance Change Notification - Patch Fix, BIOS updates Enterprise Expert Center (Gold Queue) -Shorter call wait time -Higher % of first-time call resolution Standard enterprise helpdesk X X X X X X X Standard enterprise helpdesk Remote Software Support Optional Resolution Pack On-site Engineer Optional Optional Optional On-site Troubleshooting Optional Resolution pack Optional Resolution pack Optional Resolution pack On-site spares (Customer-owned) Optional Optional Optional Enterprise Training Courses (About Dell hardware) Optional Optional Optional Dell Enterprise Product Group Page 15 August 2004
For more information on the available services in your area, please visit www.dell.com/ap/services 1 This term does not connote an actual operating speed of 1 Gb/sec. For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required. 2 For hard drives, GB means 1 billion bytes; accessible capacity varies with operating environment. 3Discs burned with this drive may not be compatible with some existing drives and players; using DVD+R media provides maximum compatibility. 4 Dell Services programs are subject to the service radius restrictions within the country. On site service provided by independent third party service provider and many not be available in certain remote locations. Dell systems, which are not located within the four hour or two hour service coverage, will receive the service levels on next business day basis or best effort basis and subject to service capabilities of the nominated Dell Service Provider. Except for 24X7 services, calls will only be accepted up to 5p.m. local time. Technician shall be dispatched if necessary following telephone technical support 5 On site service provided by independent third party service provider and may not be available in certain remote locations. Technician shall be dispatched if necessary following telephone technical support. DELLʹS NORMAL TERMS AND CONDITIONS APPLY AND ARE AVAILABLE ONLINE OR UPON REQUEST. All efforts will be made to check for errors in typography and photography; however inadvertent errors may occur for which Dell may not be responsible. Dell PowerEdge OpenManage, and PowerVault are registered trademarks or trademarks of Dell Inc. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Pentium and Xeon are either registered trademarks or trademarks of Intel Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others. Copyright 2004 Dell Inc. All rights reserved. Dell Enterprise Product Group Page 16 August 2004