PRODUCT DISCLOSURE SHEET KINDLY READ THIS PRODUCT DISCLOSURE SHEET BEFORE YOU DECIDE TO TAKE UP ANY TUNE MONEY SDN BHD ( TUNE MONEY ) PREPAID CARD. PLEASE MAKE SURE YOU ALSO READ THE TERMS AND CONDITIONS OF THE AIRASIA EZPAY VIRTUAL CARD BEFORE YOU TAKE UP THE PRODUCT AS THE TERMS AND CONDITIONS WILL BE BINDING ON YOU. Tune Money Sdn Bhd AirAsia ezpay Virtual Card Date: 14 February 2015 1. What is this product about? AirAsia ezpay Virtual Card or AirAsia ezpay Virtual Prepaid ( Virtual Prepaid ) is designed specifically for use on the internet. It is a prepaid payment product issued by Tune Money on the MasterCard BIN in a virtual form (without a physical or plastic card) with a valid 16 digit number that can be used by you to conduct transactions on the MasterCard payment network. As such, it is a stored-value prepaid virtual card account that is pre-loaded with funds by you, the cardmember and is used like a normal credit or debit card for your online purchases. A virtual card account is ideal for people who want to keep their online spending separate from their credit or debit card. Unlike credit cards which provide you with a line of credit and debit cards that are linked to your bank account, you can only spend the money that you have loaded onto the account. This means that funds exposure is limited. It s also a good option for people who want to buy online, but might not qualify for a conventional credit or debit card. When you apply for an AirAsia ezpay Virtual Prepaid, instead of receiving a physical plastic card, we will send you a Secured PDF (password protected) with a Card Image that contains details of your AirAsia ezpay Virtual Prepaid, such as the number, the expiry date and the security code, that you can use to make purchase online. This means that the virtual prepaid cannot be used in ATMs or in shops that aren t online. 2. What are the features of the AirAsia ezpay Virtual Prepaid? It comes with two purse limits RM1,500 (standard) and RM10,000 (via upgrade)* Accepted at any websites that accept MasterCard payments. Enjoy unlimited 0.5% cash back for overseas spend Enjoy AirAsia benefits when you purchase your flights at www.airasia.com - zero processing fee, discount on pre-book baggage and discount on pre-book meal. No interest, no late charges and no government service taxes. Fund exposure is limited to the funds pre-loaded into the Virtual Prepaid. * If you wish to upgrade to the RM10,000 purse limit, you must submit your personal documents (including but not limited to, personal identification documents) to us
3. What are the fees and charges I have to pay? Fees & Other Charges Joining Fee RM10.00 refundable upon a minimum top-up of RM50.00 Annual Fee Waived unconditionally Account Service Fee RM2.50 per month for inactive account where there is no Card Transaction in a particular month SMS Notification Fee ( SMS Alert Service Fee ) First month free, thereafter RM0.20 per SMS (if Cardmember opts to take up this service) Currency Conversion Fee (Applied when a purchase is effected in currencies other than Malaysian Ringgit) The conversion rate and network charges as determined by MasterCard International Cross-Border Transaction Fee (Applied when a purchase is effected with merchants acquired outside of Malaysia but charged in Malaysian Ringgit) Network charges as determined by MasterCard International. Card Cancellation Fee Free Reload/Top-Up Charges (Reload charges are levied by our respective partners) CIMB Clicks AirAsia Savers Account Free CIMB Clicks Other Savings and Current Account RM0.50 per reload/top-up FPX (Financial Process Exchange) RM0.70 per reload/top up Note: All fees and charges imposed are as approved by Bank Negara 4. What are the key terms and conditions of this product/what are my obligations?** Applicant must be a Malaysian or a Malaysian Permanent Resident Applicant must be minimum 18 years old Applicant must provide a valid mailing address in Malaysia (no P.O. Box addresses) No income document is required The cardmember must save the Secured PDF (Card Image) in his/her personal digital devices immediately upon receipt. The cardmember shall only activate the Virtual Prepaid Card upon receipt of the Secured PDF (Card Image). The cardmember shall exercise all reasonable precaution to prevent loss and theft of virtual prepaid that is saved in the Secured PDF (Card Image) or disclosure of the Secured PDF (Card Image) and its password to any unauthorized person. In the event of disclosure of your PIN to any unauthorized person or the authorized use of your Virtual Prepaidor your Virtual Prepaid is lost or stolen, you must immediately call our Customer Care hotline to block your Account.
The cardmember shall not allow or empower any third party to use his/her Virtual Prepaid and cannot transfer or relinquish control or ownership or use it for purposes which are not authorized by Tune Money. The cardmember is responsible for ensuring sufficient funds in the account (i.e. available balance) before effecting any transactions with the Virtual Prepaid. The Cardmember cannot load or top up funds in excess of the purse Limit that has been stipulated for your Virtual Prepaid and approved by us for you. Each Virtual Prepaid has a maximum purse Limit of either RM1,500 or RM10,000 depending on which purse Limit we have approved for you. Your Virtual Prepaid usage is limited to a maximum of the wallet size of the respective purse Limit (depending on which purse Limit we have approved). You cannot top-up your Virtual Prepaid in excess of the maximum purse Limit which has been stipulated and approved by us for your Virtual Prepaid. We shall not be responsible or held liable for any disputes (or loss) in relation to any excess funds if you attempt, have attempted or actually topped-up in excess of the maximum purse Limit, and we reserve the right to take any action that we may deem necessary, including blocking, suspending and/or terminating and cancelling your Virtual Prepaid if we find you have persistently attempted to do so, despite the purse Limits stipulated for the Virtual Prepaid. Note that even if you have topped up your Account in excess of the purse Limit, you can still only transact and use your Virtual Prepaid up to the maximum of the purse Limit that we have approved for you, i.e. either RM1,500 or RM10,000. Notwithstanding and irrespective of the above, we reiterate and remind you that you can only reload and top up your Virtual Prepaid subject to the maximum purse Limit(s) that have been stipulated, approved and/or imposed by us, and we reserve the right to take any action as we deem necessary or even terminate and cancel your Virtual Prepaid in relation to contravention of the same. You must not use the Virtual Prepaid to purchase illegal goods or services or to use it for any unlawful and/or fraudulent activities. You must only use the Virtual Prepaid strictly in accordance with the terms and conditions governing the Virtual Prepaid. If you subscribe to the SMS Alert Service, you shall be personally responsible for any fee imposed by your respective mobile phone service provider. You must check your account statement from time to time to ensure transactions performed are correct. All entries in the transaction history are deemed true and accurate unless you inform us of any error, exception, dispute or unauthorized transaction within forty (40) days from the date of the transaction. In the event of any disputes, you shall agree to settle all disputes directly with the Merchant who honored your Virtual Prepaid or the member institution of MasterCard concerned and you shall pay us all amounts required under the terms and conditions governing the Virtual Prepaid despite such disputes. Upon termination (whether by Tune Money or you) of your Virtual Prepaid, the balance of funds on the Account (if any) shall be refunded to you, the Cardmember (less any applicable fees and charges) after fourteen (14) business days from the said termination subject to confirmation provided to Tune Money by the Cardmember of his or her valid and current mailing address. If we are unable to charge any applicable fees on the Virtual Prepaid (including, but not limited to, Account Service Fees for dormant or inactive accounts for a particular month)
due to the fact that there are no balance of funds on your Account for that particular month, then we reserve the right and shall be entitled to retrospectively charge those said applicable fees upon or once your Account has been topped up and has sufficient balance of funds. We may at any time vary, revise, change, amend, withdraw, substitute or remove any of the terms and conditions governing the use of the Virtual Prepaid. Any such amendment shall be effective twenty-one (21) days after the revised terms have been posted on our website. The Virtual Prepaid is non-transferable and shall only be used exclusively by you as the Cardmember. The Virtual Prepaid is valid for five (5) years as stated on the face of the Secured PDF (Card Image). Please refer to our Privacy Policy on our AirAsia ezpay website at www.airasiaezpay.com. **Note: we may ask for your personal documents from time to time and you must provide the same to us as part of our ongoing customer verification and due diligence process 5. What if I fail to fulfil my obligations? We will not process any applications for the Virtual Prepaid or email the Secured PDF (Card Image) to you if the Joining Fee has not been paid by you or received by us. Loss and/or theft and disclosure of Secured PDF (Card Image) and/or password to an unauthorized person may lead to unauthorized use of the funds in the said card account and monetary loss to cardmember, of which Tune Money will not be liable nor accountable for to the cardmember. Insufficient funds in account may lead to inability of cardmember to affect a transaction, make payment. If you contravene or fail to abide by any of the AirAsia ezpay Virtual Prepaid terms and conditions stipulated by Tune Money for the use of the Virtual Prepaid, Tune Money will be entitled to block, suspend and/or terminate your Virtual Prepaid. In addition to the events of default by you, the Cardmember, we may at our sole absolute discretion, limit, block, suspend or terminate your use of the Virtual Prepaid and Account if we detect any unusual, irregular, suspicious, fraudulent, or unauthorized activity on your Virtual Prepaid and/or Account; or suspect misuse of your Virtual Prepaid and/or Account; or there is a contravention; non-adherence or breach by you to any of the provisions of the terms and conditions governing the Virtual Prepaid. 6. What are the major risks? Your AirAsia ezpay Virtual Prepaid being lost and/or stolen. There are two ways to block your Virtual Prepaid immediately at any time to prevent unauthorized transaction: Log in to www.airasiaezpay.com with your user ID and password Call 1300 30 8888 (local) or 03 2718 5100 (overseas) 7. Who is liable for unauthorized transactions due to loss or theft? You, the Cardmember shall be liable for such unauthorised transaction before we receive written notification of the loss or theft. We may at our absolute discretion, resolve that your liability be limited to RM250 provided you have not acted fraudulently.
We shall not be responsible and shall not be liable for any transaction as a result of the loss or theft or misuse of the Virtual Prepaid, occurring twenty-four (24) hours prior to you reporting the loss or theft of the Virtual Prepaid to us. 8. What do I need to do if there are changes to my contact details? It is important that you inform us of any changes in your contact details to ensure that all correspondences reach you in a timely manner and to avoid any correspondences being sent to the wrong person. You can update your contact details by logging in to www.airasiaezpay.com with your user ID and password. 9. Where can I get further information? If you have any enquiries, please contact Tune Money Customer Care Team at 1300 30 8888 (local)/ 03 2718 5100 (overseas) anytime between 8am and 6pm, Monday to Friday or visit our website at www.airasiaezpay.com. 10. Other e-money products available AirAsia ezpay Passport NOTE: The information provided in this disclosure sheet is issued on 14/02/2015 and we will be valid until the next periodical review.