CA Cloud Service Delivery Platform Configuration Manager Release 1.1
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CA Technologies Product References This documentation set references the following products that constitute the CA Cloud Service Delivery Platform. Foundation Products: CA Service Catalog CA Business Intelligence CA Embedded Entitlements Manager (CA EEM) CA Process Automation CA SiteMinder CA Service Desk Manager (CA SDM) Monitoring Service Products: CA Service Operations Insight CA Spectrum CA Nimsoft Monitor
Contents Chapter 1: Introduction 7 Provision Resources... 7 Run the Resource Provisioning Status Report... 8 Run the Resource Release Status Report... 9 Correct Faults... 10 Detect Resource Performance Degradation... 10 Chapter 2: Manifest Data 11 Contents 5
Chapter 1: Introduction As a service provider configuration manager you manage resources and verify the resource availability. You also monitor the resources that the service provider and their consumers consume. You ensure that the resources are available in vcenter by performing a test. After the resources are available, the Request Fulfillment Group can use them to deliver the services. The web-based service portal allows you to request and manage services. Access the service portal with the URL and login credentials that your service provider administrator provides, and perform your tasks. Provision Resources The service provider administrator can deploy the services automatically or manually. If the service provider deploys a service automatically, the system executes the following tasks before provisioning the service to the consumer. Estimate The system estimates the resource requirement during the service registration. Instantiate Provides an example to support monitoring services. The monitoring services payload is copied to the appropriate or allocated resource. Configure Configures the monitoring components to work together. The configured components are available to the consumers. If the service provider administrator selects manual deployment, perform the following tasks manually: Estimate Instantiate Configure For more information about performing the manual tasks, see the Platform Implementation Guide. Chapter 1: Introduction 7
Run the Resource Provisioning Status Report Run the Resource Provisioning Status Report The Resource Provisioning Status report verifies the inventory and helps you understand the supply and demand status. The report helps you quantify the volume of orders for each service and the resources that a specific service utilizes. A configuration manager generates and views the report. An example of a report that you can run is Resource Provisioning Status by Region. The report can be filtered based on the region and lists the volume of requests for each service by region. The list contains the following details: total requests that are received for each service number of fulfilled requests number of unfulfilled requests number of pending requests Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click Dashboard, Infoview. A new page opens. 3. Click Document List, Public Folders, CA Reports, CA CSDP Reports. 4. Select a report and click View. 5. Enter the valid parameters and click Run Query. The report opens. You are notified through an email. The report helps you track the incoming request and associated resource availability. Report the findings to the availability manager suggesting corrective action. 8 Configuration Manager
Run the Resource Release Status Report Run the Resource Release Status Report You view the resource release status to improve the resource availability. A configuration manager generates and views the report. Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click Dashboard, Infoview. A new page opens. 3. Click Document List, Public Folders, CA Reports, CA CSDP Reports. 4. Select a report and click View. 5. Enter the valid parameters and click Run Query. The report opens. The report helps to ensure the availability of resources. Chapter 1: Introduction 9
Correct Faults Correct Faults You can view the resource faults from CA Spectrum. You can notify the Help Desk with suggestions of how to correct the faults. A configuration manager views the resource faults. Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click the Correct Faults link in the Quick Start. The CA Service Operations Insight page opens. 3. Click the Console link. The Alert Queue tab displays the list of alerts raised. 4. Click the Alerts tab. View the reason for the faults. Based on the alerts summary you can take corrective actions. Detect Resource Performance Degradation A configuration manager is responsible to detect whether the performance of a resource is degrading. When the performance degrades, you receive an alert. You can view the report that is related to the alert. 10 Configuration Manager
Detect Resource Performance Degradation Follow these steps: 1. Log in to the service portal. Note: If the dashboard administration links are not visible do the following: a. Click the arrow on the top right of the form to view the dashboard administration links. b. Click Show Library. c. Expand CA Components - Template, Assurance Quick Start Library. d. Drag and drop the required role based Quick Start in the corresponding Dashboard. Example: If a Customer End User needs to view the dashboard, drag and drop the Customer End User Quick Start in the corresponding dashboard. Note: If you are the Service Provider Administrator, you can drag and drop all the quick starts that correspond to all the roles. 2. Click the Detect Resource Performance Degradation link in the Quick Start. The Nimsoft Dashboard page opens. 3. Type the name of the resource in the Search field. The details of the device are displayed. 4. Click the device. 5. Click the Alarms tab. The report displays the errors of the resource. 6. Select the check box of the alarm. 7. Click Actions, and select the action that you want to execute on the alarm. You can now view the resource performance degradation. Chapter 2: Manifest Data Chapter 2: Manifest Data 11
Detect Resource Performance Degradation The manifest data is an xml file which contains the version information of all the appliances that are used in the CA CSDP deployment. During deploying the CA CSDP solution, the manifest data is saved in the following location: C:\Program Files\CA\Service Catalog\view\webapps\usm The usm folder contains the following files: csdpmanifest.xml csdpmanifest.xsl Note: Update the csdpmanifest.xml file in oss-sc1 and oss-sc2 machines for every new release or patch. To access the manifest data, click the following link: https://oss-sso.oss.ca/usm/csdpmanifest.xml. 12 Configuration Manager