Remote RMM-700 Intelligent Site Management Device Guide INSTALLATION GUIDE Westell Technologies April 2015 Part # 030-300653 Rev. A
Copyright 2015 by Westell, Inc. All Rights Reserved. Westell, Kentrox, and Optima Management System are registered trademarks of Westell. All other names are trademarks of their respective owners. Information is correct at time of publication and is subject to change without notice. Contact Westell in Aurora, Illinois, to verify current product information. Westell, Inc. is an Equal Opportunity/Affirmative Action employer. Westell, Inc. 750 North Commons Drive Aurora, Illinois 60504 USA Toll Free: (800) 377-8766 International: +1 (630) 375-4950 Fax: +1 (630) 375-4931 Page 2
Product Components Product Components Front Panel Components - Remote RMM-700 2 Ethernet Ports 2 Serial Ports Serial port 1 operates only in RS232 mode. Serial port 2 operates in RS485 mode or RS422 mode. Tx/Rx SMA Female Cellular/ PCS Antenna Diversity SMA Female Cellular/PCS Antenna Chassis Ground Pinouts - see page 4 SiteBus Connection Analog Input Relay 12 Discrete Ports Unit Status LEDs DC Power Inputs A & B Page 3 LED Status ALM DC FLT LED Description Summary alarm LED: Illuminates when any point is in alarm state DC input power LED: Illuminated when valid DC input power is applied to the unit Hardware Failure LED: -- Illuminates when processor is not functioning, or when RMM-700 has been powered up and bootloader is loading -- Blinks when bootloader has loaded and kernel is loading -- Goes out when RMM-700 bootup is completed
Pinouts Pinouts SiteBus Port 8 1 Pin Signal 1 No connection 2 +5 3 No connection 4 data 6 ground 6 No connection 7 No connection 8 No connection Asynchronous Serial Ports RS232 Mode Pin Signal Direction 1 RTS Output 2 DTR Output 3 TXD Output 4 Ground 5 Ground 6 RXD Input 7 DSR Input 8 CTS Input 8 1 RS422 Mode Full Duplex Pin Signal Direction 1 Reserved* 2 TXb Output 3 TXa Output 4 Ground 5 Ground 6 RXa Input 7 RXb Input 8 Reserved* RS485 Mode Half Duplex Pin Signal Direction 1 Reserved* 2 TXRXb Bidirectional 3 TXRXa Bidirectional 4 Ground 5 Ground 6 Hi-Z 7 Hi-Z 8 Reserved* * On serial port 2, these pins are reserved for diagnostic access. Contact Westell Customer Assistance for more information. Ethernet Switch Ports Illuminates when a link is established. 8 1 Blinks when data transfer is active. Pin Signal Direction 1 RX+ Input 2 RX- Input 3 TX+ Output 4 Termination 5 Termination 6 TX- Output 7 Termination Input 8 Termination Input Page 4
Cautions and Warnings Cautions and Warnings Grounding and Electrical Safety CAUTION: Westell s Kentrox equipment and peripherals contain electrostatic sensitive components. Proper handling, shipping, and storage precautions must be exercised. CAUTION: During installation, read and observe all additional Cautions and Warnings shown in Step 1: Install SIM Chip and Wireless Phone Module Hardware in Remote RMM-700, Step 4: Attach Chassis Ground, and Step 5: Connect DC Power Input. CAUTION: For Westell s Kentrox equipment to operate safely and correctly, there must be a safety ground strap between the equipment ground bolts and the office ground. Environment CAUTION: In the event that Remote RMM-700 has been subjected to adverse environmental conditions, a service inspection of Remote RMM-700 should be made to ensure safe operation. Restricted Access Locations FCC CAUTION: The Remote RMM-700 is for use in restricted access locations only. Page 5 The Federal Communications Commission has set limits for emitted radio interference, and Remote RMM-700 is constructed with this electromagnetic interference (EMI) limitation in mind. Remote RMM-700 is classified under FCC regulations as a Class A device, that is, a device for use in commercial environments and not in residential areas. This device has been tested and shown to comply with the following FCC rule: Part 15 Subpart J. Operation of this equipment in a residential area may cause interference to radio and TV reception, requiring the user to take whatever steps are necessary to correct the interference.
Cautions and Warnings Information is available from the FCC describing possible corrective actions. To maintain low EMI levels, we suggest that you use only metal connectors and shielded cable grounded to the frame. Specifications are subject to change without notice. Clock Battery CAUTION: The Real Time Clock battery is intended to last for the life of the product, and should not require replacement under normal operation. If for any reason the battery does require replacement, the unit should be returned for service at Kentrox. Contact Customer Assistance if this need arises. Page 6
Customer Assistance Customer Assistance All customers, partners, and resellers who have a valid Westell Support and Services Agreement have complete access to the technical support resources. Pre-sales Support Westell offers pre-sales technical support from 9 a.m. to 5 p.m. Eastern time, Monday - Friday. Representatives are standing by to assist with customer account information and product ordering and answer questions regarding Westell products and solutions. Phone number: 800-377-8766, option 1 Before you call or email Before you contact Westell for assistance, please have the following information available: The versions of hardware and software you are currently running The error number and exact wording of any messages that appeared on your screen What happened and what you were doing when the problem occurred How you tried to solve the problem Email Technical Support Email support is available. You may send email at any time during the day; however, responses will be provided only during normal business hours, in accordance with your Service and Support Agreement. To contact Technical Support, send email to: support@westell.com Telephone Technical Support Available to qualified Westell customers or partners who have not been able to resolve their technical issue by using our online services. To qualify for support, you must have a valid Support and Services Agreement. Phone number: 800-377-8766, option 2 Normal Business Hours: 8 a.m. to 6 p.m. Eastern time After-Hours Support: Available to qualified customers who are experiencing serviceaffecting outages that cannot wait until the next business day. To qualify for after-hours support, you must have a valid 24x7 Support and Services Agreement. Call the number above, option 2, and follow the prompts for after-hours service. Page 7
Customer Assistance Product Documentation You can also access and view the most current versions of Kentrox product documentation on our web site at: http://www.westell.com Page 8
Required Tools and Materials Required Tools and Materials Tools Materials #2 Phillips screwdriver Small flathead screwdriver (Phoenix 3 mm, recommended) Crimping tool Wire cutter Wire stripper ESD wrist strap PC or laptop with Kentrox Redirect software installed Screws and lock washers sized to fit your equipment rack Wire for input power connections (16 AWG solid or stranded insulated) Wire for ground connection (14 AWG, copper conductor) Ground lugs for rack or other earth ground Antioxidant Various required rack cables and cable assemblies. For assistance in acquiring cables, contact Westell Customer Assistance. Page 9
Step 1: Install SIM Chip and Wireless Phone Module Hardware in Remote RMM-700 CAUTION: Kentrox equipment and peripherals contain electrostatic sensitive components. Proper handling precautions must be exercised. If your Remote RMM-700 includes the wireless phone module, follow these steps to install the necessary hardware: Note: of a SIM Chip and/or wireless phone module is not necessary in all applications. If your Remote RMM-700 comes with the phone module and SIM chip installed, proceed to Step 2: Install Mounting Flanges. 1. Affix the FCC sticker (included with the phone module) to the product label on Remote RMM-700. 2. Using a screwdriver, remove the top/back cover from Remote RMM-700 by removing the screws from both sides of the top and the center of the back of the unit. (See Figure 1-1 on page 10). Slide the top cover back and remove it from the unit. Screws Figure 1-1 The installer removes the screw from the back side of Remote RMM-700. Page 10
3. The SIM chip slides into a card holder on the back edge of the circuit board, shown in Figure 1-2. Follow the steps shown in Figure 1-3 to install the SIM.. SIM Chip Figure 1-2 The SIM Chip is shown partially inserted into its card holder. 1. Slide metal lock back (toward hinge) 2. Open card holder 3. Insert SIM 4. Press card holder into place against the circuit board and slide metal lock forward to lock holder into place Figure 1-3 steps for the SIM. 4. To install the Phone Module, start by inserting the two antenna terminals into the openings in the front of the unit. Turn both wires so they are oriented to connect Page 11
to the module via the standoff posts with a minimum of twisting. Secure each terminal with a lock washer and a nut as shown in Figure 1-4. Figure 1-4 The installer secures an antenna terminal in the front of Remote RMM-700 with a lock washer and nut. 5. Connect the module lead labeled Main to the opening marked on the Remote cover as TX/RX, and connect the lead labeled Aux to the opening labeled Diversity. 6. As shown in Figure 1-5, insert the end of the phone module opposite the leads into the module socket on the motherboard. Next, press down the other end of the phone module until it locks in place. Figure 1-5 The installer inserts the non-lead end of the phone module into its socket, above left, and then snaps the module into place, above right. Page 12
7. Run the lead wires through the clips on top of the two white plastic standoffs near the module as shown in Figure 1-6. In the completed installation, the wires should be clear of the circuit board. Standoffs Figure 1-6 Run the lead wires through the tops of the standoffs to keep them clear of the circuit board. 8. Reinstall the Remote RMM-700 top cover, and reinsert and tighten the screws in the top and back panels. Step 2: Install Mounting Flanges The Remote RMM-700 is designed for installation in a 19-inch or 23-inch equipment rack using mounting flanges which attach to each side of the device. The Remote RMM- 700 also can be mounted onto a wall using the same mounting flanges. Page 13
Figure 1-7 Mounting flanges oriented to install Remote RMM-700 in a 19-inch rack. To install Remote RMM-700 flush with the rack face, use screws to attach the mounting flanges to the three openings near the front of the device as shown in Figure 1-7. Orient the short and long sides of the mounting brackets as needed to fit the rack width The installer can place the Remote RMM-700 to protrude from the front of the rack or to be recessed behind the front by changing the flange orientation and/or by attaching the flanges to the openings at the rear of each side. To attach Remote RMM-700 to a wall, attach the flanges to the openings at the rear of each side, oriented so the other side of the flanges are flush with the rear of the device. The Remote RMM-700 can then be attached to the wall with screws turned through openings on the flanges. Step 3: Attach Remote RMM-700 to Rack Install mounting screws and lock washers into the mounting holes and tighten firmly to the face of the rack. No space is required between Remote RMM-700 and any component above or below Remote RMM-700. Step 4: Attach Chassis Ground Connect the chassis ground on the front face of Remote RMM-700 to a suitable ground such as the frame ground of a rack system or a reliable earth ground. CAUTION: The chassis ground must be connected to the same earthing electrode conductor as the DC supply system or to a bonding jumper (from an earthing terminal or bus) connected to the earthing electrode of the DC supply system. The chassis must be located in the same immediate area (such as adjacent cabinets) as other equipment connected to the same DC power system Page 14
and earthing electrode conductor. The DC system cannot be earthed elsewhere. The DC power source must be located in the same premises as the chassis. No switching or disconnecting devices can occur between the earthed conductor of the DC source and the earthing electrode conductor. Notes: For ground connection, use 14AWG or larger conductor. Apply an appropriate antioxidant to the bare conductors before crimping the connector to the connector mating surface. Step 5: Connect DC Power Input WARNING: Turn off the power feed before connecting wires. Connect the input power feed to the power supply connector. Be careful to observe polarity. Unscrew these two screws to remove the power connector, if necessary. Caution: A readily accessible disconnect device (suitably approved and rated) must be incorporated in the field wiring. To connect wires: 1. Turn off power feed. 2. Strip ends of wire 5/16 in. (7 mm). 3. (optional) Using a small flathead screwdriver, loosen screws on sides of power connector on the bottom right front of Remote RMM-700. 4. (optional) Remove power connector. Page 15 5. Insert wire into connector and tighten screws.
Notes: Connect power connector to a reliably grounded -48 VDC safety extra-low voltage (SELV) source. Use 16 AWG copper conductors. Typical circuit fuse: 3 A Step 6: Connect the Port Cables Connect all port cables per your application. For assistance in acquiring cables, contact Westell Customer Assistance. Note: When connecting the communication ports to an external device that does not share the same earth and signal grounding system, an isolation device should be used. Connecting to an Asynchronous Serial Port Asynchronous serial ports allow terminal devices with asynchronous serial ports (such as PCs, NEs, and asynchronous modems) to connect to Remote RMM-700. Connect one of the asynchronous serial ports (labeled RS 232 and RS 485/422 on the front panel) to an external device, such as a modem: 8-pin modular plug to 8-pin modular plug rollover DTE ro DTE null RS232 cable Male DB-25 to 8-pin modular plug DTE to DCE straight cable Female DB-25 to 8-pin modular plug DTE to DTE null RS232 cable Female DB-9 to 8-pin modular plug DTE to DTE null RS232 cable Note: Use shielded cable to ensure compliance with applicable emission standards. Connecting to a Switched Ethernet Port The switched Ethernet ports allow you to connect Ethernet-capable devices to Remote RMM-700 and allow you to connect Remote RMM-700 to a LAN. Use an 8-pin modular plug to 8-pin modular plug straight 100BaseT cable to connect one of the switched Ethernet ports (labeled ETHERNET on the Remote RMM-700 front panel) to an Ethernet device on your network. Step 7: Configure an IP Address Configuring the IP address allows Remote RMM-700 to be accessed remotely. Page 16
To configure the IP address: 1. Install Westell s Kentrox Redirect software on your laptop or PC. When the installation is complete, Kentrox Redirect and Kentrox Kickstart icons appear on your desktop. 2. Use a standard CAT5 Ethernet cable to connect the PC or laptop to an Ethernet port on Remote RMM-700. 3. Launch Kentrox Kickstart. Kickstart discovers the Remote RMM-700 device, as shown in Figure 1-8. Note: If the Remote RMM-700 device is not discovered within one minute, select Help > About in Kentrox Kickstart, then click the Network Troubleshooting Guide link for instructions. Figure 1-8 The Kentrox Kickstart GUI shows that it has discovered a Remote, in this case under the hostname rmc27. Important: If a security alert appears advising that the server s host key is not cached in the registry, click the yes button to add the key to the cache. See Figure 1-9. Page 17
Figure 1-9 Host key security alert. 4. Click SSH Terminal (or select Tools > SSH Terminal). An SSH window opens, displaying the login prompt. 5. At the login prompt, enter admin. This is the default login. 6. At the Remote RMM-700 password prompt, enter password. This is the default password. 7. At the command prompt, enter config interface bridge switch ip address, followed by the IP address and subnet mask. For example: config interface bridge switch ip address 10.34.64.222 255.255.255.0 8. At the command prompt, enter config ip route default and the default gateway address. For example: config ip route default 172.10.11.222 Page 18
Technical Specifications Technical Specifications Specification Weight Size Mounting Operating Environment (Ambient) Power Fuse Ratings Input/Output Ports Description 3.15 lb (1.42 kg) Height: 1.6 in. (4.1 cm) Width: 11.8 in. (30 cm) Depth: 8.6 in. (21.8 cm) Mounts in a standard 19-in. or 23-in. rack. Also wall mounts. Temperature: -40 to 65 C Relative humidity: 0% to 95% (non-condensing) Dual input (A/B feed): 5 watts minimum, 12 watts maximum Input voltage range: +/- 20 to 60VDC Voltage applications: +24VDC and -48VDC 0.5 A at 60 VDC 2 10/100 BaseT Ethernet switch ports 1 RS232 asynchronous serial port 1 RS485/RS422 asynchronous serial port 1 SiteBus, One Wire Interface Up to 12 One Wire sensors 12 Digital inputs, pre-wetted with common ground 1 Analog input: Voltage mode: Range: +/- 0 to 10 VDC Input impedance: greater than or equal to 400K Ohm Current mode: Range: 4 to 20 ma DC Input impedance: 100 Ohm Accuracy: +/-2% of full-scale 1 Relay output: Contact rating: 30 VDC at 2 A resistive Contact type: Form C Page 19