accessmoney Manager ACTION PAGES

accessmoney Manager ACTION PAGES 1

accessmoney Manager Action Pages accessmoney Manager Action Pages are quick reference pages that provide information for the major components of accessmoney Manger. Click on one of the following topics to access the Action Page: accessmoney Manager Action Page Information Reporting accessmoney Manager Action Page Internal Transfers accessmoney Manager Action Page - Creating and Editing Wires accessmoney Manager Action Page - Working with Wire Templates accessmoney Manager Action Page - Working with Wire Batches accessmoney Manager Action Page - Working with Wire Batch Templates accessmoney Manager Action Page - Wire Transfer Beneficiaries accessmoney Manager Action Page Approving Payments and Releasing Wires accessmoney Manager Action Page - Working with Wire Import accessmoney Manager Action Page ACH Payments (General Setup) accessmoney Manager Action Page - Adding and Editing User Entitlements accessmoney Manager Action Page Importing Data to ACH Payments accessmoney Manager Action Page Importing NACHA Files (Validator) accessmoney Manager Action Page Stop Payments accessmoney Manager Action Page - Positive Pay accessmoney Manager Action Page - Company Administration accessmoney Manager Action Page Division Administration accessmoney Manager Action Page Group Administration accessmoney Manager Action Page User Administration accessmoney Manager Action Page Audit Reports accessmoney Manager Action Page SMS Alerts accessmoney Manager Action Page - Tokens accessmoney Manager Action Page - Approvals accessmoney Manager Action Page - Information Reporting This component of accessmoney Manager enables you to generate, save, export and print numerous kinds of predefined reports. The data from these reports comes from Citizens Commercial Banking ( Citizens ). Functionality Bank-provided reports are reports that are preformatted for you. The types of reports available vary depending on whether the report is for the same day or the previous day. Once the report is generated, it can be saved, printed, or exported for use outside accessmoney Manager. To generate a pre-formatted bank report: 1. Click Reporting. The Reporting page appears. 2. Choose one of the following for the scope of the report: Previous Day - covers the previous 180 days. NOTE: estatements are generated monthly and cover the last seven years. Account Reconciliation reports and data are available for 6 statement cycles. Same Day - covers the previous 180 days Special Report - covers the previous 13 days Account History - covers the previous 365 days 3. Click the type of report you want to generate from the Report dropdown list. 4. Choose one or more accounts from the Accounts list. Use Shift to select a block and Ctrl to select multiple accounts that are not in a block. 5. Select a date from the dropdown list or smart calendar provided. 6. Click Generate Report. The generated report appears. 7. Use End of Report and Top of Report to navigate through the report. 8. Click Back when you have finished. EXPORTING A REPORT Generated reports can be exported for use outside accessmoney Manager. Additionally, several reports can be exported without previously generating the report. To export a report: 1. Either from the initial report criteria page displayed prior to report generation or from the generated report page, FIRST select a format for the exported file from the Export list. 2. Click Export. 3. Click Open to view the report prior to exporting it. 4. Click Save. A Save As window appears. 5. Click the arrow beside the Save in box and choose a location to save the report. 6. To change the report name, type a new name in the File name box. 2

7. Click Save. The report is saved on your computer in the specified location or click Cancel to cancel the export process and return to the generated report window. Printing a Report To print the generated report: 1. From the generated report page, click Printer Ready. 2. Click Print. 3. Select the correct printer from the printers listed and click Print or click Cancel to return to the browser window without printing the report. 4. Click Close to close the print window and return to the application. EDITING A SAVED REPORT Reports that have been saved are listed on the Reporting page in the Saved Reports list. To edit a saved report: 1. Click Reporting > Reports. The Reporting page appears showing your saved reports in the Saved Reports list. 2. Click the Edit icon beside the report you want to edit. The Modify Report Criteria page appears. 3. Follow the procedure in Searching and Generating a Favorite Report to edit the report. 4. Do one of the following: Click Generate Report to generate the report. Click Save Report to save the report without generating it. Enter a name and description for the report and click Save. Click Cancel if you do not want to generate or save the report. DELETING A SAVED REPORT Reports that have been saved are listed on the Reporting page in the Saved Reports list. To delete a saved report: 1. Click Reporting > Reports. The Reporting page appears showing your saved reports in the Saved Reports list. 2. Click the Delete icon beside the report you want to delete. 3. Do one of the following: To delete the report criteria, click Delete. To cancel the delete, click Cancel. CREATING SAME DAY REPORTS Use the Same Day page to view today s transactions for any of your online accounts. To view current day transactions: 1. Click Reporting -> Same Day. The Current Day page appears. 2. Select a specific account from the Account drop-down list. 3. Click Refresh View. The same day transactions are displayed. SUBMITTING A SAME DAY INQUIRY To submit a question about one of the entries in the Same Day list: 1. Click the Inquire icon beside the entry about which you have a question. The Inquiry window appears. 2. Type your question in the text box. 3. Click Send to send the inquiry and return to the Same Day page. VIEWING TRANSACTION DETAILS To view the transaction details for one of the accounts listed: 1. Click the View icon beside the transaction whose details you want to view. 2. If necessary, click Print to print the Transaction Details page for the selected transaction. 3. Click Close to return to the Same Day page. EXPORTING A SAME DAY REPORT You can export same day transaction data in one of the following formats: HTML, comma delimited text file, tab delimited text file, PDF, BAI 2.0 file, plain text, spreadsheet and spreadsheet plus. To export same day transaction data: 1. Choose a file type from the Export list. 2. Click Export. A File Download confirmation window appears. 3. Click Save. 4. Click the arrow beside the Save in box and choose a location to save the history file. 5. Type a name in the File name box and click Save. CREATING ACCOUNT HISTORY REPORTS Use the Account History page to view past transactions for any of your online accounts for a specified time period. To view an account history: 1. Click Reporting > Account History. The Account History page appears. 2. Click an account type in the first Account list. 3. Select a specific account from the second Account drop-down list. 4. From the Report On drop-down list, choose to include either Same Day data (same day) or Previous Day data. 5. Enter a range of dates, spanning no more than 63 days, to display the history for a particular period of time. For help entering the date range, click the Calendar icon beside the first date box. Click the desired date on the calendar and click Insert. Repeat for the second date box. 6. Click View. The account history is displayed, starting with the most recent transactions first. SUBMITTING AN ACCOUNT HISTORY INQUIRY To submit a question about one of the entries in the Account History list: 1. Click the Inquire icon beside the entry about which you have a question. The Inquiry window appears. 2. Type your question in the text box. 3. Click Send to send the inquiry and return to the Account History page. 3

VIEWING TRANSACTION DETAILS To view the transaction details for one of the accounts listed: 1. Click the View icon beside the transaction whose details you want to view. 2. If necessary, click Print to print the Transaction Details page for the selected transaction. 3. Click Close to return to the Account History page. EXPORTING AN ACCOUNT HISTORY REPORT You can export an account history in one of the following formats: HTML, comma delimited text file, tab delimited text file, PDF, BAI 2.0 file, plain text, spreadsheet, spreadsheet plus. To export an account history file: 1. Choose a file type from the Export list. 2. From the Export Options drop-down list, select: All (default), Debit Only, or Credit Only. 3. Click Export. A File Download confirmation window appears. 4. Click Save. 5. Click the arrow beside the Save in box and choose a location to save the history file. 6. Type a name in the File name box and click Save. SEARCH / CREATE NEW REPORTS To search for specific transaction and account information, and generate a report using that information: 1. Click Reporting > Click the report in the secondary Navigation panel 2. Choose one of the reports: Consolidated Balance Account Balance Same Day Previous Day Account History Payables Services Receivables Services Transaction Search Statement & Special Reports Audit NOTE: The fields available will vary depending on the type of report chosen. 3. Click New Report. Choose one or more accounts from the Accounts list. Use Shift to select a block and Ctrl to select multiple accounts that are not in a block. 4. If you choose All Transactions to generate a report of all transactions for the selected account(s) or choose a specific transaction type from the Transaction list. 5. To search on specific BAI Codes enter the BAI codes in the BAI Codes box. For multiple codes, separate each code with a comma. 6. Enter a From date and time and a To date and time or select a specific period of time from the drop-down list. The format for dates is mm/dd/ yyyy. The format for times is hh:mm. For help entering the date range, click the Calendar icon beside the first date box. Click the desired date on the calendar and click Insert. Repeat for the second date box. 7. Type a dollar value in the Amount from and to boxes. The value entered here must be numeric, and can be entered with or without decimal places. All values are treated as whole numbers unless you specify decimal places. For a range across debit and credit transactions: use the Amount from and to boxes. For debit transactions only: use the Debit Amount from and to boxes. For credit transactions only: use the Credit Amount from and to boxes. 8. Type a customer reference number in the Serial Number field to include transactions for the specified customer. If there is more than one number, separate the numbers with a comma (but no spaces). 9. Type a bank reference number in the Reference Number box, to include only transactions that match the specified reference number. If there is more than one number, separate the numbers with a comma (but no spaces). 10. Choose the criteria on which the report should be sorted by clicking an item in the Sort 1 and Sort 2 drop-down lists. 11. Click Generate Report. 12. Use End of Report and Top of Report to navigate through the report. 13. Click Cancel. SAVING A NEW REPORT To save a report as a favorite: 1. Type a unique name in the Name box. 2. Type a meaningful description in the Description box that will help to identify the report. 3. Click Save. 4. Click Cancel to return to the Reports List page. DELETING A SAVED REPORT The saved reports list on both the Reports list page, or the given report s criteria page To delete a saved report: 1. Click the Delete icon beside the report you want to delete. 2. Do one of the following: To delete the report criteria, click Delete. To return to the Report List page without deleting the selected report criteria, click Cancel. accessmoney Manager Action Page - Internal Transfers The Internal Transfers component allows you to transfer money between your Citizens accounts. You can create new transfers, view details of an existing transfer, send transaction queries to Citizens Commercial Banking Client Services, and create transfer templates for internal transfers that are done on a regular basis. CREATING AN INTERNAL TRANSFER To create a non-repetitive account transfer: 1. Click Payables Services > Internal Transfers > New Transfer. 2. Select the From and To Accounts and enter an amount in the Amount field. 4

3. The default date for the transfer is today s date. Enter a new date or use the Calendar icon to select a new date if you wish to future-date the transfer. 4. Use the Memo field to include details of the transfer. 5. Do one of the following: Click Cancel to return to the Internal Transfers Summary page without initiating the funds transfer. Click Submit Transfer to review the details of the account transfer. 6. Verify that the information is correct and do one of the following: Click Cancel to return to the Internal Transfers Summary page without initiating the funds transfer. Click Back to return to the New Transfers Initiate page to make changes. In Save in the Save as Template box to save the transfer information in a template that you can reuse. Enter a name and click Save. Click Send Transfer to send the transfer. The confirmation page appears with the details of your transfer and a reference number. 7. Click Done to return to the Internal Account Transfers summary page. To create a non-repetitive multiple account transfer: 1. Click Payables Services > Internal Transfers > Multiple Transfers. The Multiple Account Transfers / New Transfers page appears. This screen can only be used to create two or more transfers simultaneously. 2. For each Transfer, select the From and To Accounts and enter an amount in the Amount field. 3. The default date for the transfer is today s date. Enter a new date or use the Calendar icon to select a new date if you wish to future-date the transfer. 4. Use the Memo field to include details of the transfer. Note that this information can only be seen when viewing the details of the transaction. It will not appear on the Internal Transfer report(s). 5. Use the Clear icon to clear the fields for a given transfer 6. Do one of the following: Click Cancel to return to the Internal Transfers summary page without initiating the funds transfers. Click Submit to review the details of the account transfers. The Add Multiple Transfers Verify page appears. 7. Verify that the information is correct on the Multiple Account Transfer Verify page and do one of the following: Click Cancel to return to the Internal Transfers summary page without initiating the funds transfers. Click Back to return to the Multiple Account Transfers / New Transfers page to make changes before proceeding with the transfers. Click Save in the Save as Template section to save the transfer information in a template that you can reuse. Enter a template name and click Save. The template is saved under the name you specified. Click Send Transfer to send the transfers. The confirmation page appears with the details of your transfers along with reference numbers. 8. Click Done to return to the Internal Account Transfers summary page. Each of the individual transfer details are displayed in the appropriate table depending on whether the transfer is pending, pending approval, or completed. To create a repetitive account transfer, using a Template: From the Internal Account Transfers page 1. Click Payables Services -> Internal Transfers. 2. Click New Transfer/Multiple Transfer 3. Click on the Load Template dropdown to select the relevant template. From the Internal Account Transfers Template page 1. Click Payables Services-> Internal Transfers > Templates. The Single Transfer Templates page appears, providing a list of existing single templates. Click Multiple Transfer Templates tab to view the list of multiple templates. 2. Select the Load icon next to a single or multiple transfer template. 3. The [Multiple] Account Transfer (Load From Template template name ) page appears, where template name is the name of the template you selected. 4. You can alter any of the editable information in this page or choose to send the transfer without modification. 5. Do one of the following: Click Cancel to return to the Internal Transfers page without initiating the funds transfer. Click Submit Transfer to initiate the account transfer. The [Multiple] Transfer Verify page appears. 6. Verify that the information is correct and do one of the following: Click Cancel to return to the Internal Account Transfers page without initiating the funds transfer. Click Back to return to the [Multiple] New Transfer page to change the information. Enter a template name and click Save in the Save as Template box to save the transfer information in a template that can be reused. The template is saved under the name you specified and a success message is displayed on the Verify page itself. Click Send Transfer to send the transfer. The confirmation page appears with the details of your transfer(s) along with (a) reference number(s). 7. Click Done to return to the Internal Account Transfer page. VIEWING A COMPLETED TRANSFER To view the information for an internal transfer that has already been completed: 1. Click Payables Services > Internal Transfers. 2. Click on the Completed tab 5

3. From the Completed Transfer Summary, click the View icon beside the transfer you want to view. 4. Click Done when you are finished. EDITING A PENDING TRANSFER To edit a scheduled pending account transfer: 1. Click Payables Services > Internal Transfers 2. Click on the Pending tab. 3. In the Pending Transfer Summary, click the Edit icon beside the transfer you want to edit. 4. Change any of the information as appropriate. 5. Do one of the following: Click Cancel to return to the Internal Account Transfer page without changing the transfer information. Click Delete Transfer to delete the account transfer. The Delete Account Transfer Confirm page appears. See Deleting a Transfer for more information. Click Submit Transfer. The Account Transfer Verify page appears. 6. Verify that the information is correct and do one of the following: Click Cancel to return to the Internal Account Transfer page without changing the transfer information. Click Back to edit the account transfer. Enter a template name and click Save in the Save as Template box to save the transfer information in a template that can be reused. The template is saved under the name you specified and a success message is displayed on the Verify page itself. click Send Transfer to send the transfer. The details of the transfer are displayed, including a reference number. 7. Click Done to return to the Internal Account Transfer page. DELETING A TRANSFER To delete a pending transfer: 1. Click Payables Services > Internal Transfers. 2. Click the Delete icon to the right of the transfer you want to delete. 3. Do one of the following: Click Cancel to return to the Internal Account Transfer page without deleting the transfer. Click Delete Transfer to delete the transfer. CREATING A TRANSFER TEMPLATE To create a new single transfer template: 1. Click Payables Services > Internal Transfers > Templates. 2. Click +New Template. 3. Enter a template name. 4. Select the From and To Accounts and enter an amount in the Amount field. 5. Enter any information you wish to into the Memo field. 6. Select the frequency of the transfer in the Repeating dropdown and number of transfers in # of Transfers field 7. Do one of the following: Click Cancel to return to the Account Transfer Templates page without creating the template. Click Submit Template to review the details of the transfer template. 8. Verify that the information is correct on the Account Transfer Template Verify page and do one of the following: Click Cancel to return to the Account Transfer Templates summary page without creating the transfer templates. Click Back to return to the New Transfer Template page to make changes before creating the template. Click Save Template to create the template. The Account Transfer Template Confirm page reappears indicating the template has been saved 9. Click Done to return to the Account Transfer Templates summary page. To create a multiple account transfer template: 1. Click Payables Services > Internal Transfers > Templates. The Account Transfer Templates summary page appears, providing a list of existing Single Transfer templates. 2. Click + Multiple Transfer Template. The Add Multiple Transfers Template page appears. 3. Enter a template name. This name will appear in the table on the Multiple Transfer Templates summary page once you have saved the template. 4. For each template, select the From and To Accounts and enter an amount in the Amount field. 5. Enter any information you wish to into the Memo field. 6. Use the Clear icon to clear the fields for a given template. 7. Do one of the following: Click Cancel to return to the Account Transfer Templates summary page without creating the transfer templates. Click Submit to review the details of the transfer templates. The Multiple Account Transfer Verify page appears 8. Verify that the information is correct on the Multiple Account Transfer Verify page and do one of the following: Click Cancel to return to the Account Transfer Templates summary page without creating the transfer templates. Click Back to return to the Multiple Account Transfers page to make changes before creating the templates Click Save Template to create the templates. The Multiple Account Transfer Confirm page reappears indicating the templates have been saved. 9. Click Done to return to the Account Transfer Templates summary page. The new multiple transfer template is displayed in the Multiple Transfer Templates tab. 6

EDITING A TRANSFER TEMPLATE To edit an existing single or multiple template: 1. Click Payables Services > Internal Transfers > Templates. 2. Click the Edit icon to the right of the template in the Template List that you want to edit. 3. Modify the template details as required. 4. Do one of the following: Click Cancel to return to the Account Transfer Templates page without editing the template. Click Save Template to verify the template changes. 5. Verify that the information is correct on the Edit [Multiple] Transfer Template Verify page and do one of the following: Click Cancel to return to the Account Transfer Templates summary page without editing the transfer template. Click Back to return to the Account Transfer(s) [Edit] page to make changes before saving the template Click Save Template to save the template. The Account Transfer Templates summary page appears. DELETING A TRANSFER TEMPLATE To delete a transfer template: 1. Click Payables Services > Internal Transfers > Templates. 2. Click the Delete icon to the right of the template in the Template List that you want to delete. 3. Do one of following: Click Cancel to return to the Account Transfer Templates page without deleting the template. Click Delete Template. The template is deleted. CREATING A STANDARD PAYMENT REPORT To create a payment report: 1. Click Reporting -> Payables Services. 2. Select a report from the list of Standard Reports. The following transfer reports are available: Transfer History - Standard report includes a list of all completed transfers for all accounts for the last 90 days. Report includes the following fields (Date of Transfer, From Account, To Account, Ref #, and Status). transfer Detail - Standard report includes a list of all transfers for the last 90 days for all accounts, regardless of status. Report includes the following fields (Date of Transfer, From Account, To Account, GPS Ref #, and Status). Pending Transfer - Standard report includes a list of all pending or scheduled transfers for all accounts as of the date of the report. Report includes the following fields (Date of Transfer, From Account, To Account, GPS Ref #, and Status). 3. To reduce the scope of the standard reports, use the report criteria: Select the From Account to report on only one of the accounts listed. Select a date range using the selection drop-down or enter a date range of up to 31 days (in mm/dd/yyyy format) to report on. You may also use the Calendar icon to specify a month and date: Choose the format for the report. If you chose PDF for the report format, choose either Portrait or Landscape for the report orientation. Choose the delivery method for the report. Do one of the following: Click Generate Report to generate the report in the selected format. Click Save Report Criteria to save the report without generating it. The Save Report page appears where you can enter a name and description for the report. Click Custom Reporting to further modify the report criteria. Click Cancel to return to the Payment Reports list and not generate or save the report. CREATING A CUSTOMIZED TRANSFER REPORT To create a custom account transfer report: 1. Click Reporting-> Payables Services. 2. A list of standard transfer reports and customized transfer reports is displayed. Note that custom reports are displayed beside the standard report type on which they are based. 3. To generate a new custom report, click New Report beside the report type you want to generate. 4. Select the From Account and/or To Account for which you wish to generate a report. You may also report on all accounts. 5. You can specify a date range from the dropdown or enter a date range of up to 31 days (in mm/dd/yyyy format) to report on. You may also use the Calendar icon to specify a month and date: 6. To report on transactions that fall within a certain dollar range, enter the lower value in the Amount box and the upper value in the to box. 7. Choose the criteria on which the report should be sorted by clicking an item in the Sort 1 and Sort 2 lists. 8. Choose the format for the report. 9. If you chose PDF for the report format, choose either Portrait or Landscape for the report orientation. 10. Choose the delivery method for the report. 11. Do one of the following: Click Generate Report to generate the report in the selected format. Click Save Report Criteria to save the report without generating it. The Save Report page appears where you can enter a name and description for the report. Type a unique name in the Name box. Type a description in the Description box that will help to identify the report. Entering a meaningful description will help distinguish one report from another. 7

Click Save. The report is saved and a confirmation message appears. Click Cancel to return to the Payment Reports list and not generate or save the report. PRINTING A CUSTOMIZED TRANSFER REPORT To print a Saved Custom Report: 1. Select the report you want to print from the appropriate drop-down. 2. Click Go. 3. When the report appears, click Printer Ready. 4. Select Cancel to cancel printing the report or Print to send the report to the printer. NOTE: Some of the generated reports are in landscape format and will be truncated if you print in html format. EXPORTING A CUSTOMIZED TRANSFER REPORT To export a customized report: 1. Select the report you want to export from the appropriate drop-down. 2. Click Go. 3. When the report appears, click Export. Select which export format you want to use from the drop-down list in the Export Report pop up window and click Export A File Download confirmation window appears. 4. Click Save and Open the file. 5. Click Save as to choose a specific location to save the report. 6. If you want a report name other than that already specified, type a new name in the File name box and click Save. EDITING A SAVED CUSTOMIZED TRANSFER REPORT To modify the saved report criteria that are used to generate customized reports: 1. Click Reporting-> Payables Services. 2. Click the Edit icon beside the Custom report you want to edit. 3. Modify the report criteria as needed. 4. Do one of the following: Click Generate Report to generate the report using the new criteria. Click Modify Report Criteria to update the report criteria.. Click Cancel to return to the Payment Reports list and not generate or save the report. VIEWING A SAVED CUSTOMIZED TRANSFER REPORT To view a saved customized report: 1. Click Reporting-> Payables Services. 2. From the Saved Custom Reports list, click the Report Name of the report you want to view from the appropriate drop-down and click Go. 3. Click Cancel to return to the Payables Services Report page. DELETING A SAVED CUSTOMIZED TRANSFER REPORT To delete a saved report: 1. Click Reporting-> Payables Services. 2. From the Saved Custom Reports list, select the report you want to delete from the appropriate drop-down. 3. Click the Delete icon beside the report you want to delete. The Delete Report page appears. 4. Do one of the following: Click Cancel to return to the Payables Services Reports page without deleting the report. Click Delete to delete the report. APPROVING TRANSFER PAYMENTS To approve payments: 1. Click Approvals > Pending Approvals. 2. Review the details listed for each payment that is awaiting approval. 3. Click one of the following to change the status of each payment, if necessary: Hold - the payment status will remain unchanged so it can be reviewed and an action determined at a later date, or by another person. Approve - the payment status will be changed to pending and you are asked to confirm approval of the payment. Rejected - the payment status is changed to rejected and you are asked to confirm that the payment will not be made. 4. Click Submit. 5. Review the payment information and do one of the following: Click Submit. This will process the Hold, Approve or Rejected actions you selected for the transactions. Click Cancel to cancel the approval actions and return to the Pending Approvals page. accessmoney Manager Action Page - Creating and Editing Wires The Wire Transfers page provides a summary of all the wire transfers that are pending, awaiting approval, and completed for the selected date range and the selected type of wires. You can also view the details of any of the wires that are listed. Single wire transfers can be created from scratch or from a pre-defined template. Defining templates makes the creation of wires faster and easier, since some of the wire transfer information is already provided. Templates fall into two categories. The category of a template indicates which fields can be edited when loading the template to create a new wire. The following list indicates which fields can be edited for each template category: Repetitive - Amount and Value Date Semi-repetitive - Amount, Value Date, Reference for Beneficiary comment, Originator To Beneficiary Information, and Bank To Bank Information 8

There are four types of wires: domestic, international, drawdown, and book. Following are descriptions of the wire types: Domestic - A domestic wire assumes that the wire is sent and received in the same country and does not require any currency conversion. For example, a wire originating in the United States being sent to another financial institution in the United States would be a domestic wire. International - An international wire is a wire that is being sent to a country outside of the country where the wire originated, therefore requiring a currency conversion from the originating currency to the currency of the destination country. For example, a wire originating in the United States being sent to Canada would be an international wire and would require conversion from U.S. dollars to Canadian dollars. Please note that due to the currency conversion, International Wire Payments cannot be scheduled and must be initiated the same day. Drawdown - A drawdown wire is a wire transfer from another institution into your account. Book - A book wire is a wire transfer between two accounts within the same bank. If you need to specify a different beneficiary financial institution, use a domestic wire transfer. CREATING A NEW DOMESTIC WIRE TRANSFER When the you create a new wire transfer, the page defaults to domestic wire. To create or edit a domestic single wire transfer: 1. Click Payables Services > Wires. 2. Click New Wire. If you want to create the wire based on a template, select the name of the template you want to use from the drop-down list and click Load Template. The wire form will be filled in with the template information (although it can still be edited). 3. Specify a beneficiary who will receive the funds being transferred. Choose Create New Beneficiary if the recipient of the funds has not been previously defined or choose the name of an existing beneficiary to which the funds will be sent. 4. If you chose to create a new beneficiary, enter the following information. Fields marked with an asterisk are required. Beneficiary Name - name of the person that the wire is being sent to. Address - enter the full address including zip/postal code and country. If you select a country other than the one from which you are currently in, the template is automatically switched to an international wire. create Beneficiary In - indicates whether the beneficiary is available only to you (User Beneficiary Table) or to all users who are part of your business (Business Beneficiary Table) or not to be saved for future use (One-Off Beneficiary Table). credit Account Number- specifies the account into which the funds are being transferred. 5. If not already filled in, enter the information for the beneficiary s bank by doing the following: a. Type the first letter or a partial or full name for the bank in the Bank Name box and click Search Bank. The Bank Lookup Results page appears listing the banks that matched your search criteria. If the correct bank is not in the list, click Close and try the search again with a different name in the Bank Name box. b. Click the correct bank name in the Bank Lookup Results list. More information is displayed for the selected bank. c. Click to select the checkboxes for any of the bank information that you want included on the wire form. d. Click Insert Bank Info. The information for the selected bank is added to the wire. 6. If an intermediary bank will be involved in the wire transfer, do the following: a. Click Add Intermediary Bank. b. Fill in as much information about the bank name and address as possible and click Search. The Bank Lookup Results page appears listing the banks that matched your search criteria. If the correct bank is not in the list, click Search Again and try different parameters. c. Click the bank name in the Bank Lookup Results list. d. Ensure the selected bank is the correct one, and click Insert Bank Info. The information for the selected bank is added to the wire. 7. Specify the account from which the wired money will be taken by filling in the Debit Information section. Do the following: a. Click an account in the Debit Account list. This is the account from which the specified funds will be taken. b. Type the amount of money to be transferred in the Amount box, using up to two decimal places as necessary. For a template, this field is called Template Limit. Type an amount that will serve as a limit for wires created using the template. Leave the template limit field empty or set it to 0.00 to create a template with no limit. c. Type a date in the Value Date box. This is the date the wire will be processed. If the date falls on a day when processing would not normally occur (for example, on a Sunday), the date is changed to the next available processing date. For help entering a date, click the Calendar icon beside the date box. A calendar appears. Click the desired date on the calendar and click Insert to have the date value filled in. d. If necessary, type a comment in the Reference for Beneficiary box. The comment can be up to 16 characters in length. e. The Originator to Beneficiary Information section can contain information from the sender of the wire to the receiver of the wire. Type any necessary information in the boxes provided. f. The Bank to Bank information box can contain information from the bank sending the funds to the bank receiving the funds. Type any necessary information. 8. Click Submit Wire to process the wire transfer. The Wire Transfer Verify page appears where you can review the information you specified for the wire. 9. From the Wire Transfer Verify page, do one of the following: Click Confirm/Submit Wire to save all the information and finish processing the wire. 9

Click Back to return to the New Wire Transfer page where you can change some or all of the information entered. Click Cancel to return to the Wire Transfers page without creating or editing the wire. CREATING A NEW BOOK WIRE TRANSFER When you create a new wire transfer, the page defaults to domestic wire. To create or edit an book single wire transfer: 1. Click Payables Services > Wires. 2. Click Book in the Choose Type drop-down list and click New Wire. 3. If you want to create the wire based on a template, select the name of the template you want to use from the drop-down list and click Load Template. The wire form will be filled in with the template information (although it can still be edited). 4. Specify a beneficiary who will receive the funds being transferred by entering the following information. Fields marked with an asterisk are required. Beneficiary name - name of the person that the wire is being sent to. Address - enter the full address including zip/postal code and country. If you select a country other than the one from which you are currently in, the template is automatically switched to an international wire. Create Beneficiary In - indicates whether the beneficiary is available only to you (User Beneficiary Table) or to all users who are part of your business (Business Beneficiary Table) or not to be saved for future use (One-Off Beneficiary Table). Credit Account Number - specifies the account into which the funds are being transferred. 5. The Beneficiary Bank Information is filled in with the information for Citizens. (These wires are processed on behalf of Citizens customers through Citizens Bank, N.A.) This information is read-only. 6. Specify the account from which the wired money will be taken by filling in the Debit Information section by doing the following: a. Click an account in the Debit Account list. This is the account from which the specified funds will be taken. b. Type the amount of money to be transferred in the Amount box, using up to two decimal places as necessary. c. Type a date in the Value Date box. This is the date the wire will be processed. If the date falls on a day when processing would not normally occur (for example, on a Sunday), the date is changed to the next available processing date. For help entering a date, click the Calendar icon beside the date box. A calendar appears. Click the desired date on the calendar and click Insert to have the date value filled in. d. If necessary, type a comment in the Reference for Beneficiary box. The comment can be up to 16 characters in length. e. The Originator to Beneficiary Information box can contain information from the sender of the wire to the receiver of the wire. Type any necessary information. 7. Click Submit Wire to process the wire transfer. The Wire Transfer Verify page appears where you can review the information you specified. 8. From the Wire Transfer Verify page, do one of the following: Click Confirm/Submit Wire to save all the information and finish processing the wire. Click Back to return to the New Wire Transfer page where you can change some or all of the information entered. Click Cancel to return to the Wire Transfers page without creating or editing the wire. CREATING A NEW DRAWDOWN WIRE TRANSFER When you create a new wire transfer, the page defaults to domestic wire. To create or edit an drawdown single wire transfer: 1. Click Payables Services > Wires. 2. Click Drawdown in the Choose Type dropdown list and click New Wire. 3. If you want to create the wire based on a template, select the name of the template you want to use from the drop-down list and click Load Template. The wire form will be filled in with the template information (although it can still be edited). 4. Select he account into which the funds will be transferred from the Credit Account list. 5. To specify the account from which the wired money will be taken, either select a debit account from the list or select Create New Debit Account and do the following: a. Type the debit account name and address information in the appropriate boxes. b. Choose from the Create Debit Party In list to indicate whether the beneficiary is: available only to you (User Beneficiary Table) or to all users who are part of your business (Business Beneficiary Table) or not to be saved for future use (One-Off Beneficiary Table). f. Enter the account number for the debit account in the Debit Account Number box. This is the account from which the specified funds will be taken. g. Type the first letter or a partial or full name for the bank in the Bank Name box and click Search Bank. The Bank Lookup Results page appears listing the banks that matched your search criteria. If the correct bank is not in the list, click Close and try the search again with different parameters. h. Click the correct bank name in the Bank Lookup Results list. i. Click to select the checkboxes for any of the bank information that you want included on the wire form. j. Click Insert Bank Info. The information for the selected bank is added to the wire. 6. Type the amount of money to be transferred in the Amount box, using up to two decimal places as necessary. 7. Type a date in the Value Date box. This is the date the wire will be processed. If the date falls on a day when processing would not normally occur (for example, on a Sunday), the date is changed to the next available processing date. For help entering a date, click the Calendar icon beside the date box. A calendar appears. Click the desired date on the calendar and click Insert to have the date value filled in. 8. If necessary, type a comment in the Reference for Beneficiary box. The comment can be up to 16 characters in length. 10

9. The Originator to Beneficiary Information boxes can contain information from the sender of the wire to the receiver of the wire. Type any necessary information. 10. The Bank to Bank Information boxes can contain information from the bank sending the funds to the bank receiving the funds. Type any necessary information. 11. Click Submit Wire to process the wire transfer. The Drawdown Wire Transfer Confirm page appears where you can review the information you specified for the wire. 12. From the Wire Transfer Verify page, do one of the following: Click Confirm/Submit Wire to save all the information and finish processing the wire. Click Back to return to the New Wire Transfer page where you can change some or all of the information entered. Click Cancel to return to the Wire Transfers page without creating or editing the wire. CREATING A NEW INTERNATIONAL WIRE TRANSFER When you create a new wire transfer, the page defaults to domestic wire. To create or edit an international single wire transfer: 1. Click Payables Services > Wires. 2. Click International in the Choose Type dropdown list and click New Wire. If you want to create the wire based on a template, select the name of the template you want to use from the drop-down list and click Load Template. The wire form will be filled in with the template information (although it can still be edited). 3. Specify a beneficiary who will receive the funds being transferred. Choose Create New Beneficiary if the recipient of the funds has not been previously defined or choose the name of an existing beneficiary to which the funds will be sent. If you chose the name of an existing beneficiary, the information for that beneficiary is automatically entered in the Beneficiary Info section of the page and cannot be changed. 4. If you chose to create a new beneficiary, enter the following information. Fields marked with an asterisk are required. Beneficiary Name - name of the person that the wire is being sent to. Address - enter the full address including zip/postal code and country. If you select a country other than the one from which you are currently in, the template is automatically switched to an international wire. create Beneficiary In - indicates whether the beneficiary is available only to you (User Beneficiary Table) or to all users who are part of your business (Business Beneficiary Table) or not to be saved for future use (One-Off Beneficiary Table). credit Account Number - specifies the account into which the funds are being transferred. 5. If not already filled in, enter the information for the beneficiary s bank by doing the following: a. Type the first letter or a partial or full name for the bank in the Bank Name box and click Search. The Bank Lookup Results page appears listing the banks that matched your search criteria. If the correct bank is not in the list, click Close and try the search again with different parameters in the Bank Name box. b. Click the correct bank name in the Bank Lookup Results list. More information is displayed for the selected bank. c. Click to select the checkboxes for any of the bank information that you want included on the wire form. d. Click Insert Bank Info. The information for the selected bank is added to the wire. To return to the wire without adding the bank information, click Close. 6. An intermediary bank is necessary if the bank sending the wire is unable to send the wire directly to the beneficiary s bank. The intermediary bank would receive the wire from the originating bank, and then send it on to the beneficiary bank. If an intermediary bank will be involved in the wire transfer, do the following: a. Click Add Intermediary Bank. The Bank Lookup page appears. b. Fill in as much information about the bank name and address as possible and click Search. The Bank Lookup Results page appears listing the banks that matched your search criteria. If the correct bank is not in the list, click Search Again and try the search again with different parameters. c. Click the correct bank name in the Bank Lookup Results list. More information is displayed for the selected bank. d. Ensure the selected bank is the correct one, and click Insert Bank Info. The information for the selected bank is added to the wire. To return to the wire without adding the bank information, click Close. 7. Specify the account from which the wired money will be taken by filling in the Debit Information section by doing the following: a. Click an account in the Debit Account list. This is the account from which the specified funds will be taken. b. Type the amount of money to be transferred in the Amount box, using up to two decimal places as necessary. If you enter more than two decimal places, the value will be rounded to two decimal places. c. Type a date in the Processing Date box. This is the date the wire will be processed. If the date falls on a day when processing would not normally occur (for example, on a Sunday), the date is changed to the next available processing date. For help entering a date, click the Calendar icon beside the date box. A calendar appears. Click the desired date on the calendar and click Insert to have the date value filled in. d. Specify the currency in which the beneficiary of the wire will be paid by choosing a currency from the Currency list. e. The default exchange rate for that currency is inserted into the Exchange Rate field. This is an indicative rate and may not reflect the actual rate applied to this transaction. f. You may have an agreement with the bank to use a rate that differs from the default rate. If so, enter your Contract Number in the Internal Bank Use Only field. You may now enter your prearranged rate in the Exchange Rate field. 8. If necessary, type a comment in the Sender s Reference box. The comment can be up to 16 characters in length. 9. The Originator to Beneficiary Information boxes can contain information from the sender of the wire to the receiver of the wire. Type any necessary information. 11

10. The Bank to Bank Information boxes can contain information from the bank sending the funds to the bank receiving the funds. Type any necessary information. 11. Click Submit Wire to process the new wire transfer. The Wire Transfer Verify page appears where you can review the information you specified for the wire or click Cancel to return to the Wire Transfers page without processing the wire. 12. From the Wire Transfer Verify page, do one of the following: Click Confirm/Submit to save all the information and finish processing the wire. Click Back to return to the New Wire Transfer page where you can change some or all of the information entered. Click Cancel to return to the Wire Transfers page without creating or editing the wire. EDITING EXISTING WIRE TRANSFERS An existing wire transfer can be edited until it is processed. To edit an existing wire transfer: 1. Click Payables Services > Wires. The Wire Transfer page appears displaying a summary of pending, pending approval and completed wire transfers. 2. If the wire you are looking for is not displayed, you can change the wires included in the summaries by doing the following: a. Click Quick Search and enter the range of dates for which you want to display the wire transfers. For help entering the date range, click the Calendar icon beside the first Date box. A calendar appears representing the From date. Click the desired date on the calendar and click Insert to have the date value filled in. Click on the Calendar icon beside the second Date box. A calendar appears representing the To date. Click the desired date on the calendar and click Insert to have the date value filled in. b. Use the Show drop-down lists to filter the wire transfers to be displayed. i. In the first drop-down list, click one of the following: My Wires those wires that are for your personal use Business Wires to display wires that apply to the business ii. In the second drop-down list, click one of the following: All Wire Types to display all types of wires. Domestic to display domestic wires only. International to display international wires only. Book to display book wires only. Drawdown to display drawdown wires only. c. Click View. The wire transfers meeting the specified criteria are displayed. 3. Click the Edit icon beside the wire transfer you want to edit. The selected wire appears in edit mode. 4. Change the wire information as necessary. 5. Click Submit Wire to process the new wire transfer. The Wire Transfer Verify page appears where you can review the information you specified for the wire or click Cancel to return to the Wire Transfers page without processing the wire. 6. From the Wire Transfer Confirm page, do one of the following: Click Confirm/Submit Wire to save all the information and finish processing the wire. Click Back to return to the New Wire Transfer page where you can change some or all of the information entered. Click Cancel to return to the Wire Transfers page without creating or editing the wire. VIEWING AN EXISTING WIRE TRANSFER The Wire Transfer page shows all the information entered for the selected wire transfer. The information is read-only, however from this page you can go to the reporting function to create wire transfer reports, view the wire transfer beneficiary information for the selected wire, release the wire, view and edit the wire templates, and import a wire file. To view an existing wire transfer: 1. Click Payables Services > Wires. The Wire Transfer page appears. 2. If the wire you are looking for is not displayed, you can change the wires included in the summaries by doing the following: a. Click Quick Search and enter the range of dates for which you want to display the wire transfers. For help entering the date range, click the Calendar icon beside the first Date box. A calendar appears representing the From date. Click the desired date on the calendar and click Insert to have the date value filled in. Click on the Calendar icon beside the second Date box. A calendar appears representing the To date. Click the desired date on the calendar and click Insert to have the date value filled in. b. Use the Show drop-down lists to filter the wire transfers to be displayed. i. In the first drop-down list, click one of the following: My Wires those wires that are for your personal use Business Wires to display wires that apply to the business ii. In the second drop-down list, click one of the following: All Wire Types to display all types of wires. Domestic to display domestic wires only. International to display international wires only. Book to display book wires only. Drawdown to display drawdown wires only. c. Click View. The wire transfers meeting the specified criteria are displayed. 3. Click the View icon ( ) beside the wire transfer you want to view. The selected wire is displayed in read-only mode. Review the wire information. 4. Click Done when you have finished reviewing the information. 12