Financial Services Solutions

Financial Services Solutions

Financial Services Communications the challenges Financial organisations are looking to create flexible, efficient client focused organisations by changing the way people work. Mitel offers innovative flexible working capabilities, across offices, at home, or on the move. Distributed teams can continue to work together effectively using presence and availability. Legacy systems lack flexibility to support today s business processes, restricting the level of innovation necessary to remain ahead of the market. At Mitel we believe technology should support business processes. Mitel s intuitive web based administration enables changes to be made quickly and easily from anywhere to ensure technology doesn t restrict business development. Ever changing compliance requirements necessitate flexible, service oriented systems that can meet ongoing compliance needs as well as deliver day to day business benefits. By distributing communication elements, financial organisations are able to create highly resilient enterprises capable of realising day to day business benefits. Big Bang technology deployments take longer to implement, demand more IT resource and carry more risk. Mitel progressive migration enables financial organisations to implement IP technology quickly and efficiently to address specific needs. Investment in legacy technology can be protected wherever it makes sense. Traditional, fixed call centres are unable to support today s dynamic client focused marketplace. Mitel s contact centre solutions deliver efficient and consistent customer interaction across media types. New financial products and services can be introduced quickly and efficiently. Staff at any location can be utilised to overcome recruitment challenges and deal with busy periods. Busy trading environments have necessitated separate, dedicated trading systems with added cost and complexity. Mitel s IP Communications Platform is able to support trading desks and financial private networking to provide a cost effective, integrated solution. MITEL FINANCIAL SERVICES SOLUTIONS

Financial Organisations are looking to move ahead of the competition by changing the way they do business and re-thinking the way staff work. Mitel s unique approach to communications goes beyond simple voice communications. Mitel is able to bring together telephony, customer interaction, front office trading and mobile working to deliver a reliable, unified communication solution. Imagine one flexible communication network with an ability to support your staff wherever and however they chose to work. 3

Communications solutions MITEL FINANCIAL SERVICES SOLUTIONS

dynamic & flexible Constantly changing market places, ever developing compliance requirements, the need to attract and retain the best talent and the drive towards better customer service demand dynamic IT solutions that support Financial organisations to evolve quickly and efficiently. A single cloud ready software stream Mitel s distributed call control, enriched by a wide range of desktop devices and applications, allows financial organisations freedom to change the way they do business. Mitel customers enjoy improved staff retention, efficient business processes and better customer interaction. 5

In office experience......anywhere Enabling Flexible Working Financial organisations benefit from improved staff retention, increased business efficiency, reduced travel and better customer interaction. Using a converged IP infrastructure a wide range of services can be extended to any location. Mitel Hotdesking, Homeworking and Dynamic Extension enable staff to be contacted on one number regardless of location. Through presence and availability distributed teams can work together more effectively. By creating skill groups, subject matter expert can be located to assist with clients inquiries instantly. Simplifying Compliance Continuous availability of essential client facing business processes are a key to compliance. Mitel can support distributed processing, redundant control elements and resilient telephones to maximise availability. Using hot desking staff can nominate any desktop to be their own; at a disaster recovery facility, an alternative office or even at home. In addition, Mitel Dynamic Extension extends this capability to any directory number. Mitel s secure recording connector allows financial organisations to maximise security by encrypting voice and enabling call recording for office, home and mobile telephones. Improving Customer Interaction Fixed call centres demand fixed resources at fixed locations. Implementing new services and managing variations in call volumes can be a real challenge. Mitel s virtual contact centre solution allows financial organisations to offer a consistent client experience regardless of media or location. Customer interaction can be streamlined using self service banking. New products and services can be introduced quickly and easily. Busy periods can be managed using staff at other offices or even at home. MITEL MITEL FINANCIAL RETAIL SERVICES SOLUTIONS SOLUTIONS

Dynamic IT Solutions Financial enterprises are constantly evolving to stay ahead of the market. Agility is key to competitive position. With more than 30 years of feature and application development, Mitel technology can be mapped to your business requirements. Mitel s web based management provides a single interface for call control and application administration across a large-scale network. Integrated Trading Not only can traditional trading systems be expensive to buy and support, but traders can also be isolated from the rest of the organisation. Mitel s unique integrated trading capability provides a choice of desktop devices for traders. Trading desks enjoy seamless communication with colleges and other financial organisations. In addition, traders can benefit from Mitel s rich applications portfolio including audio conferencing, home working, Dynamic Extension, presence and availability. Social Responsibility Employing energy-saving techniques and alternative working practices promises to improve environmental performance, increase business efficiency and reduce costs. Mitel is committed to designing and developing products that are protective of the environment and energy-efficient. For example, organisations can now reduce complexity, simplify support and save energy by running Mitel Communications Director (MCD) and Mitel Applications Suite (MAS) as a Virtual Appliance within VMware. 7

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