Title page Nortel Application Gateway 2000 Nortel Application Gateway Release 6.3 Hardware Installation Guide Installation (x3350) Document Number: NN42400-300 Document Release: Standard 04.03 Date: January 2009 Year Publish FCC TM Copyright 2006 2009 Nortel Networks. All Rights Reserved. Sourced in Canada LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.
Contents Preface v CHAPTER 1 Application Gateway Overview 1 Power 2 Connectors 2 Front Controls, LEDs, and Connectors 2 Back Connectors and LEDs 5 Specifications, Safety, and Other Information 6 CHAPTER 2 Hardware Installation and Initial Configuration 7 Readiness Checklist 7 Materials Required 8 Burning the ISO Image 9 Rack Mounting 9 Connecting and Powering up the Application Gateway 9 Alternate Procedure if Using a Crossover Cable 15 Installing Licenses 17 Third-Party Software 17 iii
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Preface This preface describes who should read the Application Gateway Hardware Installation Guide, how it is organized, and its document conventions. Audience This installation guide is intended for service technicians who will install the Application Gateway 2000. Organization This guide is organized as follows: Chapter Title Description Chapter 1 Application Gateway Describes the server and its connectors. Overview Chapter 2 Hardware Installation and Initial Configuration Contains pre-installation, installation, and initial configuration procedures. v
Conventions This guide uses the following conventions: Convention boldface font boldface screen font Description Commands and HTML element names are in boldface. Information you must enter is in boldface screen font. Notes use the following conventions: Note Means reader take note. Notes contain helpful suggestions or other important information. Tips use the following conventions: Tip Means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information. Cautions use the following conventions: Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Related Documentation For additional information about the Application Gateway, refer to these guides: Application Gateway Administration Guide Application Gateway Release Notes vi
Online Documentation To access Nortel Networks documentation online, click the Technical Documentation link under Support on the Nortel Networks home page: http://www.nortelnetworks.com/ vii
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Chapter 1 Application Gateway Overview Note The Application Gateway 2000 runs on the IBM x3350 server. The IBM documentation that is shipped with the server includes rack mounting instructions, physical specifications, safety information, and operating and environmental information. The Application Gateway 2000 is not user-serviceable, therefore the IBM documentation that covers tasks such as opening the server and replacing parts do not apply to the Application Gateway. Defective Application Gateways should be returned to Nortel. The Nortel Application Gateway 2000 delivers business applications to the screens and speakers of Nortel IP telephones. Nortel Application Gateway 2000 The applications delivered to Nortel IP Phones include Nortel Voice Office applications, Nortel Guest Services, and Nortel Access Services. The location of an Application Gateway in a network is largely based on the configuration of the existing network. The flexible deployment of the Application Gateway enables you to connect it to application servers, routers, firewalls, and switches. For information on integrating Application Gateways into your network, refer to the Application Gateway Network Integration Guide. The following topics provide an overview to the physical components of the Application Gateway: Power, page 2 Connectors, page 2 Specifications, Safety, and Other Information, page 6 1
Chapter 1 Power Application Gateway Overview Power The power cord connector is located on the right side on the back of the Application Gateway. When the power LED, on the front panel, is illuminated, the power is on.the power control button is on the front panel. The power supplies are factory installed and not customer replaceable. Attention: This server is suitable for use on an IT power distribution system, whose maximum phase to phase voltage is 240 V under any distribution fault condition. Connectors The following topics describe the Application Gateway connectors: Front Controls, LEDs, and Connectors, page 2 Back Connectors and LEDs, page 5 Front Controls, LEDs, and Connectors Figure 1 shows the front of the Application Gateway. Figure 2 highlights the operator information panel. Figure 1 Application Gateway Front Controls, LEDs, and Connectors Rack release latches: Press the latches on each front side of the server to release the server from the rack. Video connector: Connect a monitor to this connector. The video connectors on the front and rear of the server can be used simultaneously. 2
Chapter 1 Application Gateway Overview Connectors USB connectors: Connect a USB device, such as a USB mouse, keyboard, or other device to any of these connectors. CD-RW/DVD eject button: Press this button to release a DVD or CD from the CD-RW/DVD drive. CD-RW/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use. Hard disk drive status LED: This LED is used on SAS hard disk drives. When this LED is lit, it indicates that the drive has failed. Hard disk drive activity LED: This LED is used on SAS hard disk drives. Each hot-swap hard disk drive has an activity LED, and when this LED is flashing, it indicates that the drive is in use. Figure 2 Operator Information Panel Power-on LED: When this green LED is lit and not flashing, it indicates that the server is turned on. When this LED is flashing, it indicates that the server is turned off and is still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. A power LED is also on the rear of the server. Note If this LED is off, it does not mean that there is no electrical power in the server. The LED might be burned out. To remove all electrical power from the server, you must disconnect the power cord from the electrical outlet. System-locator LED: Use this blue LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. This LED is controlled by the BMC. 3
Chapter 1 Connectors Application Gateway Overview System-error LED: When this amber LED is lit, it indicates that a system error has occurred. A system-error LED is also on the rear of the server. An LED on the light path diagnostics panel on the system board is also lit to help isolate the error. This LED is controlled by the BMC. Release latch: Slide this latch to the left to access the light path diagnostics panel that is behind the operator information panel. System-information LED: When this amber LED is lit, it indicates that a noncritical event has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error. Hard drive activity LED: When this green LED is lit, it indicates that one of the hard disk drives is in use. For a SAS drive, a hard disk drive activity LED is shown in two places: on the hard disk drive and on the operator information panel. For a SATA drive, hard disk drive activity is indicated only by the hard disk drive activity LED on the operator information panel. Power-control button: Press this button to turn the server on and off manually. 4
Chapter 1 Application Gateway Overview Connectors Back Connectors and LEDs Figure 3 shows the connectors and LEDs on the back of the Application Gateway. Figure 3 Connectors and LEDs on the back of the Application Gateway Ethernet connectors: Typically, you connect Ethernet 2 network interface (Interface 0) to the ELAN. However, if the Application Gateway straddles two networks, use both interfaces as follows: The Ethernet 1 network interface (Interface 1) connects the Application Gateway to the server-side network, directly or indirectly. The Ethernet 2 network interface (Interface 0) connects the Application Gateway to the client-side network. Serial connector: The DB-9 serial port is used to connect the Application Gateway to a computer that is capable of running terminal emulation software. This connection is used to access the Application Gateway Serial Console during initial configuration. Power connector: Connect the power cord to this connector. Other connectors: These are not used for any function. Do not plug any device into these connectors. 5
Chapter 1 Application Gateway Overview Specifications, Safety, and Other Information AC power LED: Each hot-swap power supply has an ac power LED and a dc power LED. When the ac power LED is lit, it indicates that sufficient power is coming into the power supply through the power cord. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see Power-supply LEDs on page 147. DC power LED: Each hot-swap power supply has a dc power LED and an ac power LED. When the dc power LED is lit, it indicates that the power supply is supplying adequate dc power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the Power-supply LEDs on page 147 System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error. Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on. When this LED is flashing, it indicates that the server is turned off and still connected to an ac power source. When this LED is off, it indicates that ac power is not present, or the power supply or the LED itself has failed. System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. Ethernet activity LEDs: When these LEDs are lit, they indicate that the server is transmitting to or receiving signals from the Ethernet LAN that is connected to the Ethernet port. Ethernet status LEDs: When these LEDs are lit, they indicate that there is an active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface for the Ethernet port. Specifications, Safety, and Other Information For documentation specific to the IBM xseries server, such as physical specifications, safety information, rack mounting instructions, and operating and environmental specifications, refer to the documentation provided by IBM with the server. 6
Chapter 2 Hardware Installation and Initial Configuration The following topics describe how to connect the Nortel Application Gateway 2000 to the network and perform initial configuration: Readiness Checklist, page 7 Materials Required, page 8 Burning the ISO Image, page 9 Rack Mounting, page 9 Connecting and Powering up the Application Gateway, page 9 Readiness Checklist Before starting the installation, complete the checklist in Table 1. Table 1 Readiness checklist (Sheet 1 of 2) Have you: Read all safety instructions in the IBM x3350 server documentation? Received all equipment? Made sure the area meets all environmental requirements? Checked for all power requirements? Checked for correct grounding facilities? 7
Chapter 2 Hardware Installation and Initial Configuration Materials Required Table 1 Readiness checklist (Sheet 2 of 2) Have you: Obtained the following: screwdrivers an ECOS 1023 POW-R-MATE or similar type of multimeter appropriate cable terminating tools a computer to be connected directly to the Application Gateway by a DTE DTE null modem cable, with a teletype terminal (ANSI-W emulation, serial port, 19 200 bps) for the Application Gateway. Alternatively, a crossover cable and PC. Determined the network location for the Application Gateway? For information, refer to the Application Gateway Network Integration Guide. Completed the Application Gateway Pre-Installation Checklist? Materials Required To install the Application Gateway, obtain the following items: 1. The Application Gateway and its installation ISO. Note Save the packaging container and packing materials in case you must reship the product. 2. The power cable for the Application Gateway. Check that the power cord is the exact type required in the host region. Do not modify or use the supplied AC power cord if it is not the correct type. 3. The serial cable for the Application Gateway. Alternatively, a crossover cable. 4. The CAT5 cables for networking. 8
Chapter 2 Hardware Installation and Initial Configuration Burning the ISO Image You will need one network cable to connect the Application Gateway to a LAN or two cables if the Application Gateway will straddle two networks. You will also need a CD-ROM disk and a burner capable of 16x speed operation. Burning the ISO Image Rack Mounting The Application Gateway software is provided as an ISO image. Burn the latest x3350 ISO to a CD-ROM (16X speed). Refer to the IBM Rack Installation Instructions provided with the server. Connecting and Powering up the Application Gateway WARNING Do not modify or use a supplied AC power cord if it is not the exact type required in the region where the Application Gateway is installed and used. Be sure to replace the cord with the correct type. In geographic regions that are susceptible to electrical storms, Nortel recommends that you plug the Application Gateway into an AC surge suppressor. The default IP address of the Application Gateway is 10.20.30.40, with a netmask of 255.255.0.0. You will likely need to change that default address to match your network scheme. You can either use the serial console interface or the Web-based Administration Tool to change the IP address. 9
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway Note Use the procedure in this section if you will use a serial console to change the Application Gateway network settings. To use the Web-based interface, see Alternate Procedure if Using a Crossover Cable, page 15. To connect and power up the Application Gateway 1 Connect the Application Gateway to the network. If the Application Gateway can access the connected device (router, application server, etc.) from the same subnet as it receives client requests, use one network cable. Connect Application Gateway interface port 0 (ethernet 2) to your network. This is the typical configuration. If the Application Gateway will straddle two networks, use two network cables: Connect Application Gateway Interface 0 (ethernet 2) to the client-side network. Connect Application Gateway Interface 1 (ethernet 1) to the server-side network, directly or indirectly. 2 Connect a maintenance terminal to the Application Gateway. a. Connect a DTE DTE null modem serial cable (supplied with the Application Gateway) from the Serial Port on the back of the Application Gateway to a maintenance terminal. The connection looks like that shown in Figure 4. Figure 4 Application Gateway connection to Terminal Serial Cable Application Gateway Maintenance Terminal 10
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway b. Set the COM port on the maintenance terminal as follows: Terminal type: VT100 Speed: 9600 Data bits: 8 Parity: none Stop bits: 1 Flow control: hardware Note The Application Gateway is shipped with the Admin/Serial port set to 9600 Bit/s. 3 Connect the Application Gateway power cord. a. Check that the power cord is the type required in the region where the Application Gateway is used. Do not modify or use the supplied AC power cord if it is not the correct type. Refer to Installation and Configuration guide for your call server for a detailed power cord description. b. Attach the female end of the power cord to the AC power receptacle on the left side of the Application Gateway back panel. See Figure 3 on page 5. Plug the male end of the AC power cord into the AC power source (wall outlet). 4 Install the ISO image: a. Insert the Application Gateway CD-ROM into the CD-ROM drive. b. Press the power switch on the front of the Application Gateway to start it. c. Ensure that the installation starts properly (refer to the logs on the serial console for help). During the installation, you will see a series of screens, including the following: 11
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway After about 20 minutes the system will eject the CD and reboot. This completes the OS installation. 12
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway After the system restarts, the Application Gateway installation begins. After about 30 minutes, the system reboots. (Be sure to not disturb the system before this reboot.) The message Installation Successful appears after the installation completes. 13
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway You can now configure the Application Gateway with your network. The sever has the following default network settings: IP Address: 10.20.30.40 Subnet Mask: 255.255.255.0 Default Gateway: 10.20.30.1 To configure the Application Gateway using a serial console: 1 In the Application Gateway serial console, enter the default login root and the default password rootadmin. 2 Type 0 and press Enter to choose Express Setup. 3 Enter the IP address and netmask for Interface 0 when prompted. Note The Application Gateway does not work with Dynamic Host Configuration Protocol (DHCP). You must use static IP addresses for the Application Gateway. 4 Enter the IP address of the gateway device when prompted. A list of the settings displays. 5 Verify that the settings are correct. If they are correct, type y when asked to commit your changes. The Application Gateway restarts and displays the login prompt. If they are not correct, type n when asked to commit your changes, then type 0 (Express Setup) to change settings. 6 To test the connection, verify that the Application Gateway can ping connected network devices: Type 1 (Ping), press Enter, and enter the IP address that you want to ping. If the ping is successful, you have completed the initial configuration. If the ping is not successful, check your connections, return to the serial console Main Menu, and type 0 (Express Setup) to change settings as needed. 7 Install licenses as described in Installing Licenses, page 17. Refer to the Application Gateway Administration Guide for additional operating information. You can download all documentation from the Application Gateway Administration Tool. 14
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway Alternate Procedure if Using a Crossover Cable If you prefer to use the Web-based Administration Tool rather than a serial console to change the network settings of the Application Gateway, follow the procedure described in this topic. You can use this procedure to perform the initial installation or to change the network settings after installation is completed. 1 Connect the power cord to the AC power receptacle. a. Check that the power cord is the type required in the region where the Application Gateway is used. Do not modify or use the supplied AC power cord if it is not the correct type. Refer to Installation and Configuration guide for your call server for a detailed power cord description. b. Attach the female end of the power cord to the AC power receptacle on the Application Gateway back panel. Plug the male end of the AC power cord into the AC power source (wall outlet). 2 If the Application Gateway is not already installed, follow step 4 of To connect and power up the Application Gateway, page 10. 3 If the server is not already started, press the power switch on the front of the Application Gateway to start it. Power on the personal computer that you will connect to it. 4 Connect the Ethernet crossover cable to an Ethernet port on your personal computer and to the interface port 0 (ethernet 2) of the Application Gateway. 5 Change the IP address of your personal computer so that you can establish a point-to-point subnet between it and the Application Gateway: a. On your personal computer, right-click Network Places and choose Properties. b. In the Network Connections window, right-click Local Area Connection and choose Properties. c. On the General tab, select Internet Protocol (TCP/IP) and click Properties. d. On the General tab of the Internet Protocol dialog box, select Use the following IP address. e. Enter the IP address 10.20.30.4x, where x is a digit from one to nine. 15
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway f. Enter the Subnet Mask 255.255.0.0. g. Enter the Default Gateway and click OK twice. 6 Change the Application Gateway network settings: a. From a web browser on the connected PC, enter https://10.20.30.40:9001 to access the Application Gateway Administration Tool. b. If a Security Alert dialog box appears, click Yes. c. Click the Network tab, log in as root, and enter the root password (defaults to rootadmin). d. On the Network > Interfaces page, enter the IP address and netmask for Interface 0 and the IP address of the gateway device. e. Click Submit to save your changes. Close the Administration Tool. 7 Disconnect the Ethernet crossover cable from the Application Gateway. 8 Connect the 10/100 RJ45 NIC connectors located on the Application Gateway back panel as follows. If the Application Gateway can access the connected device (router, application server, etc.) from the same subnet as it receives client requests, use one network cable. Connect Application Gateway interface port 0 (ethernet 2) to your network. This is the typical configuration. If the Application Gateway will straddle two networks, use two network cables: Connect Application Gateway Interface 0 (Ethernet 2) to the client-side network. Connect Application Gateway Interface 1 (Ethernet 1) to the server-side network, directly or indirectly. 9 Remove the CD-ROM and restart the Application Gateway. 10 Install licenses as described in Installing Licenses, page 17. Refer to the Application Gateway Administration Guide for additional operating information. You can download all documentation from the Application Gateway Administration Tool. 16
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway Installing Licenses To upload license files to the Application Gateway: 1 In the Administration Tool, go to the Administration > Licenses page. 2 Across from Upload License File, click Browse and locate the.lic file that you want to upload. 3 Click Open and then click Upload. You will be prompted to reboot. You do not have to reboot until you have uploaded all license files. When you save the Application Gateway configuration (Administration > Maintenance), license information is included in the backup file. To view the number of available licenses: In the Administration Tool, go to the Administration > Licenses page. Note To complete the Application Gateway configuration, refer to the Application Gateway Administration Guide. Third-Party Software We recommend that you not install any third-party software on the Application Gateway. Problems caused by the installation of third-party software are not supported. 17
Chapter 2 Hardware Installation and Initial Configuration Connecting and Powering up the Application Gateway 18
Family Product Manual Contacts Copyright FCC notice Trademarks Document number Product release Document release Date Publish Nortel Application Gateway 2000 Hardware Installation Guide Installation Copyright 2006 2009 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice. Nortel, the Nortel logo, the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks. All other trademarks are the property of their respective owners. Publication number: NN42400-300 Document release: Standard 04.03 Date: January 2009 Sourced in Canada To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback.