Magento 2 Extension ( Version 1.0.1 )
Table of Contents Introduction to FAQ Manager 3 Version & Compatibility Support 4 Features 4 How to Install This Module? 4 Configuration 6 Questions Management 7 Category Manager 7 How Can an User Ask Questions? 8 Answering the Questions Asked by Users 8 Widget Support 9 Contact Information 10
Introduction to FAQ Manager When you enter a supermarket, there is usually a helpful attendant to answer your queries and guide you to the appropriate aisle. When a prospective customer arrives on your website, it is as if they are walking around in your store. The FAQ page is the virtual equivalent of the attendant in the online world and should be as user friendly for the person navigating the site. FAQ Manager allows store owners to manage questions and answers in a prominent way. After installing this extension, a footer menu item labelled 'FAQ' will be added. You can view the questions through this link. Admin can also create the categories and manage the questions under each category. In the frontend, customers can see the frequently asked questions and answers for each category. If the customer didn t find the question, he/she can ask the new questions right away. Once the admin answers their questions and it is approved, then it will be visible on the frontend. Admin can also add the FAQ module in any CMS/Static blocks using the widget option.
Version & Compatibility Support Version : 1.0.1 Stable Compatibility : This extension is compatible from Magento Community 2.1.x and Magento Enterprise 2.1.x to the latest versions. Features Add unlimited Questions and Answers from users and retailers Allows you to sort the questions by number of views Ex: If a particular question is viewed by many users, it will be automatically listed first Question Answer Categories- allows you to categorize the questions with similar properties Captcha for better security and spam control Supports multiple store views How to Install This Module? Step 1: Download the extension from My Downloadable Products in your account from our store or download the package from Magento Marketplace.
Step 2: Create a directory app\code\dckap\faq in your Magento root directory and unzip here. Step 3: Disable the cache to avoid flushing the cache, very often. It may affect performance for a while. However, you can skip this step. If you do so, clean the cache manually whenever needed. php bin/magento cache:disable Step 4: Enter the following at the command line to enable the module. php bin/magento module:enable DCKAP_Faq Step 5: Enter the following at the command line to run the setup scripts. php bin/magento setup:upgrade Step 6: Enter the following at the command line if the mode is set to default or production to deploy all the static files. php bin/magento setup:static-content:deploy Step 7: Clear the cache to configure the settings in backend (if you skipped Step3) php bin/magento cache:clean Step 8: Login to Magento backend and navigate to Products > FAQ's Manager > Settings and configure the module.
Step 9: Clear the cache to apply all the configurations (if you skipped Step3) php bin/magento cache:clean Step 10: Enable the cache once everything is done. Ignore, if you skip Step3. php bin/magento cache:enable That s it. You are done. If you still face any issues while installing, contact us at extensions@dckap.com Configuration Navigate to Products > FAQ's Manager > Settings from the left menu
Questions Management To manage all questions and answers, navigate to PRODUCTS > FAQ's Manager > Manage FAQ's from the left menu. Questions and Answers that you want to display on your website can be added here. Category Manager Category Manager allows you to group the questions and answers based on specific categories. To manage the categories, navigate to PRODUCTS > FAQ's Manager > Manage Categories from the top menu.
How Can an User Ask Questions? If the extension is enabled, a link to the Frequently Asked Questions page will be displayed. To ask a new question, click on Ask New Question and select the relevant category. Captcha is available to ensure spam control while asking questions. Once a new question is submitted, a notification is sent to site admin for approval. Answering the Questions Asked by Users We can view all the questions added by Users / Customers in the FAQ's Manager grid by filtering Guest / Admin column. There is also an option to edit all the information about a particular question.
You can also easily filter the questions / categories for the particular store using the Store View column in the grid. Once you fill the Answer field, change the status to enabled and save it to display in the frontend of your store. Widget Support You can also add a Frequently Asked Questions block anywhere in the website. The module allows you to add our FAQ widget anywhere in the store whether it be CMS or static block. Using this widget, you can add the FAQ in custom pages also.
Contact Information Mohan Natarajan Email: extensions@dckap.com DCKAP www.dckap.com 42840 Christy St. Suite 230 Fremont, CA 94538 Tel: 510-796-2525