ISO-NE Demand response 2017 season preparation webinar
agenda What you need to know Program information recap Market history and expectations Up-to-date information Curtailment plans Communications drill and load drop test All Call procedures & dispatch
What you need to know CPower strives to make you more informed and be in a position to yield the best results from your demand response participation. This webinar will cover a number of topics to help you in that success and prepare for the upcoming season.
Market updates New England Capacity prices are on the rise This trend will continue for the next several years due to the likely closure of up to 28 generating stations totaling over 8,000 MW These resources are being replaced by natural-gas-fired resources which proposes challenges: Inadequate pipeline infrastructure Limited options for reliable grid operation when natural gas infrastructure is restrained Wind and solar reliability and consistency due to expensive transmission upgrades required to support these resources. State issued green initiatives may create future challenges for low cost competitive power resources Capacity values are very high despite lower cost natural gas because of winter access being tightened and the ability for this resource to keep up with heating and generation demand in colder months.
RTDR Events and tests Two participation seasons Summer Season (June November, April-May) Winter (December March) Event history In each season, tests will occur and events may occur Test: One hour minimum Event: Duration based on need
2016 actual events summer Strain on the grid is generally caused by hot and humid conditions resulting in transmission lines inability to carry the required power. There was an emergency event on Aug. 11, 2016 for RTDR participants Event triggers The Millstone Nuclear plant reportedly tripped offline mid-morning ISONE system data projected a reserves deficiency of over 800 MW at peak ISONE declared a violation of its 10-minute reserves requirement at 2:55p.m., just before the DR dispatch took effect at 3:00 p.m. Chart enlarged on next slide
System load graph - enlarged
Utility meter performance measurement Performance is determined as the average hourly difference between baseline and actual load. Performance is determined by ISO-NE through use of near real-time load data from installed metering equipment Note that failing Performance can lead to reduction of payment
Baseline adjustment upward
Planned outages Scheduled curtailment Is typically a planned facility shutdown Number of scheduled curtailment days is capped at 14 per Capacity Commitment Period. If a Demand Response audit or event occurs, you will receive performance credit for any load reduced due to your outage. Requirement Notification Timing Assets with < 5 MW: 7 calendar days Assets > 5 MW: 15 calendar days
Program information recap ISO-NE You can find all program rules and participation parameters in our program snapshots located on our website: Forward Capacity Snapshot On Peak Demand Snapshot Transitional Price Response Demand Snapshot National Grid s Connected Solutions Cpower ISO-NE demand response Connected solutions program Visit: CPower Readiness 2017 To find all the information you will need for the upcoming NE Demand Response season
Important info on the ngrid connected solutions The Connected Solutions program is new and has some differences in dispatch details to note: Day-ahead Notification Only. Notifications are expected around 4 PM Fixed duration. Defined start and end will be included in the notification (max. 4 hours) There are no notifications for the event s end No Day-of Notification (Unless the event is cancelled) Connected solutions program Visit: CPower Readiness 2017 To find all the information you will need for the upcoming NE Demand Response season
Information update Review your CPower contact information and make sure that: Notification contacts for your program are all up to date. All email address, phone and text numbers are correct. You have whitelisted the CPower domains: CPowerDispatch@dccnotify.com, CPowerDispatch@dccbackup.com Review you curtailment plan.
Communications drill Drill will be held on June 1, 2017 at 10:30 a.m.. EDT This is only a drill to test communications DO NOT curtail or activate generators! Sample Comms Drill Email In order to conduct an effective communications test, please be sure to update all of your contact information with CPower prior to the test date.
All Call system functionality The All Call system utilizes: Phone Email Servers Text Message to notify all customer contacts entered in CPower s Load Response program(s). Generally your operational and dispatch personnel. The All Call system will: Be activated by our load response dispatch operators - For both tests and actual events Send important informational or market specific information
All Call system functionality Currently there are three ways you can receive a dispatch instruction. Automated voice message via work phone, cell phone, or both. - Phone extensions are permitted but not recommended Email messages TXT Messages (Smart phones only, ex. iphone, DROID). Phone must be qualified in order to receive TXT messages. Contact your regional Customer Service for details
All Call system dispatch notices Phone number that will call you for events and test: 410-346-5907 This is the direct line of our 24x7 dispatch service desk Event notifications may come from either of the following email addresses: CPowerDispatch@dccnotify.com or CPowerDispatch@dccbackup.com Please make sure these email addresses are white listed on your email servers to ensure they are not caught up in SPAM or junk mail.
All call system functionality, cont... The All Call system will make up to 2 attempts to each contact set up in our dispatching system. Once notices have been dispatched there are 3 ways you can acknowledge receipt of the notification: 1. Phone Call Message Greeting and prompt to play message The entire message must be heard before confirmation Upon message completion, did you understand? will be asked Press (1) for yes, (2) for no. (1) will end the notifications to that contact, (2) will repeat the message. 2. Email An event email will be sent by the system (if you have email set up for notification) When the email is received, hit reply and type yes in the body of the email to confirm understanding Send the email back to the dispatch operator email We must receive email acknowledgments back within 2 hours of sending dispatch notices. After that time the system closes down and we will not register an acknowledgement. 3. Text An event notification text will be sent to your phone (if you have text notification set up) You will reply, and type the word yes into the body of the text and send We must receive TXT acknowledgments back within 2 hours of sending dispatch notices. After that time the system closes down and we will not register an acknowledgement. Any of the responses above will stop the All Call system from sending repeat notices to that specific contact.
energy management at your fingertips. CPower puts powerful energy management tools at your fingertips with a simple to use, demand response solution on your desktop or mobile device. Our wisdom and experience and demand response has helped us to develop the tools, like the CPower app and CPower s Link technology to give our customers the ability to better understand their energy usage, see their curtailment and payments and utilize custom automated curtailment protocols. Streamlined data management features provide quick and convenient reporting, auditing, and financial reward calculations in simple graphical form.
Recap Season begins: June 1, 2017 Update contacts Respond to all tests/drills: test date June 1, 2017 at 10:30 a.m. EDT Make sure you have a back up contact Review curtailment plan Perform the load test
Thank you Energy is forever in motion. At CPower, we never stop moving in our pursuit to help your organization master its energy spend. Contact CPower and set up a complimentary energy evaluation for your business, conducted by our team of engineers and consultants. 844 276 9371
The new england team The value of a fully integrated team Team Member Position Email Phone Joe Gatto VP & GM NE Sales Joseph.Gatto@ 203-405-2257 Phil Ciulla Account Executive Philip.Ciulla@ 781-214-7519 Bill Cratty Technical Sales William.Cratty@ 203-262-9444 Rebecca Lawrence Account Manager Rebecca.Lawrence@ 410-346-5899 Zach Parkent Enrollments, Settlements & Payments Zachary.Parkent@ 410 346-5374 Jobin Arthungal Market Development Jobin.Arthungal@ 646-779-1769 Cathy Smith Operational Readiness Cathy.Smith@ 610-813-6369