SSE AIRTRICITY PREPAY PLUS User Guide SSE Airtricity Prepay Plus energy made better Proud to make a difference Proud to make a difference
Contents Welcome to SSE Airtricity 3 Getting Started 4 Prepay Plus Meter Buttons Explained 5 Top Ups 6 Credit 8 Using Electricity Wisely 9 Useful information 10 Contact information 12 2
Welcome to SSE Airtricity Thank you for switching to SSE Airtricity Prepay Plus. Simply Top Up and go. Your Prepay Plus meter gives you all the information you need to see how much electricity you use and your costs. This card can only be used to buy electricity for your present address If moving premises call SSE Airtricity on 1850 40 40 70 Please leave this card for the new occupier If found please return to: SSE Airtricity, Red Oak South, South County Business Park, Leopardstown, Dublin 18, Ireland. SSE Airtricity Prepay Plus energy made better Proud to make a difference Important information on the Prepay Plus meter Keep your SSE Airtricity meter card safe. This contains your unique meter number which is linked to your Prepay Plus meter. You ll need your Prepay Plus meter card or Prepay Plus number to buy your electricity Top Ups. If you don t use the correct Prepay Plus number, you may end up paying for someone else s electricity. If you don t have the correct Prepay Plus number, please call our Customer Service team on 1850 40 40 70 and we can issue you with your unique number again. 3
Getting started When you buy a top-up you will be given a power code (usually a 20 digit number) Step 1 Press the button once. The message Key Code will be displayed. Step 2 Key in all digits of your power code. If you enter a wrong digit press the button to go back. Step 3 Once all 20-digits are entered press the button #. The message sending will be displayed. After a few seconds one of the following messages will be displayed: Accepted: you will hear a happy tone. The Top Up amount will appear, followed by Account and the total credit on the meter. Rejected: you will hear a sad tone followed by one of the fault messages below. If this happens wait until the fault message clears and start again from Step 1. Duplicate you have entered this power code before and cannot use it again. Incorrect: the power code has been keyed incorrectly or is for another property. Error: KB Lock: you have missed a number or entered the power code too slowly. the power code has been entered incorrectly five times in a row. You ll be locked out for 30 seconds Wrong Tar: the price of electricity has changed and you must enter the special 40-digit power code see page 10, note on price changes. Credit HI: you have too much credit on your meter. Wait a few days and try again. 4
Prepay Plus Meter Buttons Explained Press this before entering power codes Press this after entering power codes Credit in Euro value and days left Cost of previous day s, week s, month s use and the last 12 months Unit rates and number of units used, current time and date The last five power codes entered Total money entered into meter Electricity being used presently in kilowatts and the cost per hour. Standing charge repayment rates per day if applicable Highest consumption 1) Point of highest consumption 2) time it happened 3) date it happened Total units used Meter serial number, refund code details and switch status (open/closed). 5
Top Ups Buying Top Ups You can buy electricity top-ups in any multiple from 10 to 250. When you buy a top-up you will be given a power code (usually a 20 digit number) AMOUNT POWERCODE 6
Top Ups Where can I buy SSE Airtricity Top Ups? 1 You can Top Up using our mobile app, or online at sseairtricity.com 2 You can Top Up over the phone by calling our Prepay Plus team on 1850 40 40 70. 3 You can top-up at PayPoint. View and download the list of approved PayPoint payment outlets online at: www.paypoint.ie/locator.htm 4 You can also make payments at Payzone. You can view and download the list of approved Payzone payment outlets online at: www.payzone.ie/outlets Please note that when you switch supplier, the outlets you can use to buy Top Ups may change from the outlets you use with your current supplier. You can visit the helpcentre at sseairtricity.com for full payment options. What should I do if I lose my power code? If you lose your power code before keying it into the meter, you can ring our Customer Service team on 1850 40 40 70 and we will re-issue the power code to you, free of charge. Alternatively, you can visit your PayPoint or Payzone agent who will reissue you with your last receipt free of charge. What happens when the electricity price changes? Power codes usually have 20-digits. However when you buy a top-up after a change in electricity prices you will be given a special 40 or 60-digit power code. This will credit your meter with your Top Up amount plus update it with the new price details. 7
Credit Running out of credit? When your credit reduces to 5 you will hear a low volume warning sound for two minutes. Press the zero button to turn it off. The warning sound will be repeated every 30 minutes (but not between 5pm to 8am GMT) until a button is pressed. Emergency Credit When you turn the low-credit warning sound off you will automatically get 5 emergency credit. If you have not turned the warning sound off your supply will switch off. Should this happen simply press the zero button and your 5 emergency credit will come on after a few seconds. Friendly Credit? To give you enough time to buy a top-up, friendly credit is given automatically on: Weekdays if your emergency credit runs out after 5pm, Monday to Thursday, the supply will stay on until 8am* the following day. Weekends if your emergency credit runs out after 5pm on a Friday, the supply will stay on until 8am* the following Monday. Holidays Friendly credit will not run out on the following days (Jan 1, Mar 17, Dec 24, 25, 26, 31) and your supply will stay on until 8am* the following working day. *Please add 1 hour during Summer Time Remember the next time you buy electricity, the amount of emergency credit and friendly credit used will be deducted from your balance. Important information on standing charges If you are away from your premises for a period of time, standing charges and other charges will continue to be deducted from your meter credit. You can check your applicable standing charges on www.sseairtricity.com. Please ensure you have enough credit on your meter at all times. 8
Using Electricity Wisely Your Prepay Plus meter allows you to check how much electricity you are using. Button 1: This tells you the value and number of days credit left, based on the last week s usage. This is just a guide as you may use more or less electricity week by week. REMEMBER when your meter is first installed it will be one week before this display is accurate. Button 2: Pressing this several times tells you how much electricity you used yesterday, last week, last month and the last twelve months. Most meters store up to 13 months data. Button 6: By pressing Button 6 twice, some meters also display your consumption in kilowatt hours and the cost per hour. 9
Useful Information Moving House? Remember not to top-up more than you need when you are making arrangements to move house. This will avoid unused credit being left on your meter. What if I have previous charges on my account? If you have any previous charges, a percentage of each Top Up you buy goes towards reducing these until they are cleared. We will send you a statement of your arrears every four months until this is cleared. You will then receive an annual statement, which will show the amount of energy you have used and the amount of credit you have bought. Statement of Use How is my consumption recorded? When the Prepay Plus meter is installed, it will be placed near the existing ESB Networks meter. Your ESB Networks meter provides the official record of consumption for your property. ESB Networks will continue to read your meter and will still need access to your property to do this. In the unlikely event that there is a difference between consumption recorded on your ESB Networks meter and the Prepay Plus meter, your account will be adjusted to reflect the consumption recorded by the ESB Networks meter. Full details can be found in your terms and conditions. 10
The Prepay Plus meter is placed near your ESB Networks meter or before the main fuse board. The Prepay Plus keypad 11
Useful contact information By phone: 1850 40 40 70 We are open Monday to Friday from 8am to 8pm. These calls will be charged at local rates from any landline in the Republic of Ireland, calls made from mobile phones will cost more. By email: By post: By fax: You can send an email to: customerservice@sseairtricity.com Alternatively you can contact us by post: Customer Service SSE Airtricity Red Oak South South County Business Park Leopardstown Dublin 18 Ireland You also have the option to contact us by fax: 1850 92 34 40 Emergency: If you have any problems with supply you should contact ESB Networks on 1850 37 29 99. If you have any problems with your Prepay Plus meter you should contact AES on 1850 81 81 90 open 24 hours.