Messaging in One (MiO) 1.0 Training Programs Catalog of Course Descriptions
Page 2 Catalog of Course Descriptions INTRODUCTION...3 MESSAGING IN ONE (MIO) 1.0 SYSTEM SURVEY...4 MESSAGING IN ONE (MIO) 1.0 MMS SYSTEM OPERATION...7 MESSAGING IN ONE (MIO) 1.0 VOICEMAIL SYSTEM OPERATION...13 MESSAGING IN ONE (MIO) 1.0 GATEWAY SERVICES...17 SYSTEM OPERATION...17 MESSAGING IN ONE (MIO) 1.0 SMS SYSTEM OPERATION...27 IP NETWORKING...32 TELECOM OPERATOR 2.0 MULTIMEDIA BUSINESS CHALLENGES AND OPPORTUNITIES...36 TELECOM OPERATOR 2.0 - TECHNICAL REALIZATION OF MULTIMEDIA SERVICES...39 Commercial in Confidence 2 2010
Page 3 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) Seminar (SEM) Workshop (WS) Virtual Classroom Training (VCT) Web Based Learning/eLearning (WBL) Structured Knowledge Transfer (SKT) Delivery Enablers Remote Training Lab (RTL) Commercial in Confidence 3 2010
Error! Unknown document property name. Description LZU 108 7734 R1A Will you use Messaging in One to offer a wide variety of messaging services to your customers? If so you need a clear understanding of Messaging in One 1.0, its features, benefits and associated concepts. This course will show you how Messaging in One is a future-proof product that provides fast, secure and feature rich messaging in order to ensure end-user satisfaction. This course helps you to take advantage of the many features and functions by describing its: role and position in Ericsson s Service Layer; hardware, key benefits, features and functions; optimisation features, its role in various traffic scenarios; and key operation and maintenance functions. Learning objectives On completion of this course the participants will be able to: 1 Explain the various messaging services and introduce Messaging in One (MiO) 1.1 Outline the evolution of messaging services 1.2 Explain the basic feature offers by MOIP, MMS, SMS-C, IMS-M and Gateway Services 1.3 Describe how Messaging in One combines these services 1.4 Provide a generic view of the solution 1.5 Identify benefits of offered by Messaging in One 2 Describe the Messaging in One (MiO) 1.0 architecture 2.1 List the nodes that comprise Messaging in One and their functions 2.2 List the possible Multiservice Proxy configurations and explain the differences between different deployments 2.3 Describe the hardware and software requirements for each configuration 2.4 Explain how Messaging in One is seamless scalability 2.5 List the 3PP s used to achieve high availability 2.6 Explain virtual gateways within Multiple Virtual Network Operator (MVNO) solutions 3 Describe Messaging in One features and functions 3.1 Describe the features and functions of the Multimedia Messaging Centre (MMC) 3.2 Describe the features and functions of the Messaging over IP (MOIP) 3.3 Describe the features and functions of the SMS-C 3.4 Describe the features and functions of the IMS-Messaging (IMS-M) 3.5 Describe the features and functions of the Gateway services 3.6 Show traffic cases for messaging flows and interworking 3.7 Outline the benefits of the solution for customers and operators 3.8 Describe the purpose of the scripting 4
4 Briefly explain the operation and maintenance tasks and tools on the system 4.1 Outline how configuration management is implemented 4.2 Describe the MiO Core Management Tool and how it can be accessed as a CLI or GUI 4.3 Explain the concept of role based access 4.4 Explain how provisioning is performed 4.5 List some basic fault management techniques. Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, Service Planning Engineers, Service Design Engineers, Network Design Engineers, Network Deployment Engineers, Service Deployment Engineers, System Technicians, Service Technicians, System Engineers, Service Engineers, Field Technicians, System Administrators, Application Developers, Business Developers, Customer Care Administrators. The course is relevant for anyone requiring an overview of the Messaging in One product and wider Service Layer with Multimedia and Messaging domain. This includes: executive personnel (customer project leaders, marketing managers, site managers), company management and administrative personnel, as well as technical staff who require further specialized training in the system. Prerequisites An understanding of Internet technologies, mobile networks, Messaging Over IP (MOIP) and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Telecom Operator 2.0 - Technical Realization of Multimedia Services (LZU 108 6936) and, optionally, Telecom Operator 2.0 Multimedia Business Challenges & Opportunities Business (LZU 108 6935). Commercial in Confidence 5 2010
Duration and class size The length of the course is 1 day and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. (This paragraph is mandatory). Day Topics in the course Estimated time 1 0. Course Introduction 15 mins 1 1. Messaging in One Introduction 45 mins 1 2. Messaging in One (MiO) 1.0 Architecture 1.5 hours 1 3. Features and Functions 2 hours 1 4. Operation and Maintenance 1.5 hours Commercial in Confidence 6 2010
Error! Unknown document property name. Description LZU 108 7735 R1A Do you need to be able to operate and administer your Messaging in One 1.0 system with MMS services? If so, the Messaging in One 1.0 MMS System Operation learning program is the service that you and your staff need. This program leads the participants through the job tasks associated with support of Messaging in One 1.0 offering MMS services. It will ensure you and your staff have the skills required to operate the Messaging in One solution with MMS. You will gain experience with provisioning, configuration, troubleshooting, backup, monitoring and restarting of the Messaging in One 1.0. This training is delivered in the form of Task Oriented Learning (TOL) in order to provide a structured, practical training for Multiservice Proxy on an Ericsson site, using Ericsson equipment. This training covers the generic tasks which are not customer specific. Learning objectives On completion of this course the participants will be able to: 1 Access the MiO System 1.1 Log onto the Service Controller (Core) Blades 1.2 Log onto the Payload (PL) servers for MMS 1.3 Log onto the Management GUI for the MiO core 1.4 Log onto the Management GUI for the MMS 1.5 Create a MiO user account for accessing the nodes and GUI s 2 Perform MiO System Checks 2.1 Examine the SAF cluster state 2.2 Check the SAF alarm 2.3 Check on the Confd Software 2.4 Verify the interfaces are up 2.5 Check the confd processes are running correctly 2.6 Examine the MMAS application server and backup MMAS configuration 2.7 Inspect the Glassfish Server 2.8 Check the NAS 2.9 Examine the load balancers 2.10 Check for hardware messages or errors 2.11 View the MiO core alarms View summary 2.12 View the MiO core alarms View active 2.13 Use the Core ISP Diagnostics tools 2.14 Perform various system verification commands 7
3 Examine the output from the MMC Services 3.1 View the alarms through the alarm viewer 3.2 Examine the configuration service 3.3 Use the message state determination service 3.4 Examine the output from the system verification service 3.5 Use the traffic verification tool 4 Perform Preventative Maintenance 4.1 Manage file system and disk space 4.2 Inspect CPU usage 4.3 Perform license checks 4.4 Verify the system ports are up 4.5 Check the time synchronization between servers 5 Examine the MMC alarms and logs 6 Subscriber and Service Provisioning 6.1 Log onto the PA GUI 6.2 View subscriber Details 6.3 Edit a subscriber 6.4 Delete a Subscriber 6.5 Edit services 7 MMC Configuration Management 7.1 View the MMC configuration parameters 7.2 Modify a configuration parameter Commercial in Confidence 8 2010
8 Script Management 8.1 View the different scripts on the system 8.2 Create a new script 8.3 Write a script 8.4 Edit a draft script 8.5 Compile a script 8.6 Deploy script that has been deployed 8.7 Use a historical script to perform a rollback once a script is commited 8.8 Delete a script that you no longer require 8.9 List the Script Objects 8.10 List the Script Plug-ins 8.11 Check that configuration is set up correctly for scripting on MMC 8.12 View the scripts on the system not using the Management server 9 Perform License Management 9.1 Perform a standard license check 9.2 Manage the license key file 9.3 Requesting and installing a new license key 9.4 View license usage statistics 10 MMC Database Management 10.1 Verify Oracle is running 10.2 Analyze Oralce Database daily diagnostics 10.3 Run Oracle Database Diagnostics 10.4 Set up Oracle Database Server processes 10.5 Run Oracle LDAP Replication process check 10.6 Monitor Oracle Logs 10.7 Configure Oracle Log Rotation/Deletion Commercial in Confidence 9 2010
11 MMP Administration 11.1 Log onto the MMP GUI 11.2 Manage the MMP Server 11.3 Start/Stop MMP from command line 11.4 Analyze MMP Configuration using the GUI 11.5 Perform MMP Configuration using CLI 11.6 View MMP logs using GUI 11.7 Identify MMP logs using CLI 11.8 Perform MMP License Administration 11.9 Interpret MMP Transcoder Statistics 11.10 Add a UAProf 11.11 Administer an MMP User 12 MMCP Administration 12.1 Log onto the MMCP 12.2 Check MMCP status 12.3 Receive a Legacy Notification using a legacy handset 12.4 Send a Legacy Message via message Verification Tool 12.5 Identify MMCP Alarm and Event Handling 12.6 View MMCP Tomcat Logs 13 Backup and Restore 13.1 Perform a complete system backup procedure 13.2 Perform a complete system restore Commercial in Confidence 10 2010
Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, System Administrators, System Technicians, Service Technicians, System Engineers and Service Engineers. Prerequisites An understanding of Internet technologies, mobile networks, Messaging Over IP (MOIP) and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Successful completion of the following courses: Telecoms Operator 2.0 Technical Realization of Multimedia Services (LZU 108 6936) Messaging In One (MIO) 1.0 System Survey (LZU 108 7734 R1A) Unix knowledge IP networking knowledge or IP Networking (LZU 102 397) and, optionally, Telecom Operator 2.0 Multimedia Business Challenges & Opportunities Business (LZU 108 6935). Commercial in Confidence 11 2010
Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This training is delivered as Task Oriented Learning (TOL) where participants perform practical tasks for their job role in an Ericsson lab environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Access the MiO System 0.5 hour 1 Perform MiO system checks 1.5 hours 1 Examine the output from the MMC Services 0.45 hour 1 Perform preventative maintenance 0.45 hour 1 Examine the MMC alarms and logs 1 hour 1 Subscriber and Service Provisioning 1 hour 1 MMC Configuration Management 0.5 hour 2 Script Management 1.5 hours 2 Perform License Management 1.5 hours 2 MMC Database Management 1.5 hours 2 MMP Administration 0.5 hour 2 MMCP Administration 0.5 hour 2 Backup and Restore 0.5 hour Commercial in Confidence 12 2010
Messaging in One (MiO) 1.0 Voicemail System Operation Description LZU 108 7848 Error! Unknown document property name. Ericsson s Messaging In One (MiO) is a feature-rich product that provides a unified way of handling all incoming messages at any time and from any device. It provides a reliable and efficient platform for end-user services. This course provides the necessary background knowledge and skills to perform essential operation and maintenance activities such as, component monitoring, start and stop, performance management, basic configuration, preventive and corrective maintenance. The training is delivered in the form of Task Oriented Learning (TOL) in order to provide a structured, practical training, using Ericsson equipment. This training covers the generic tasks which are not customer specific. After completing this training the participants will have the essential background knowledge and skills to administer the system in order to provide a highly-available and efficient platform for Voicemail services. Learning objectives On completion of this course the participants will be able to successfully perform the following: 1 Access the MiO System 1.1 Log onto the Service Controller (Core) blades 1.2 Log onto the Payload (PL) servers for IMS-M 1.3 Log onto the management GUI for the MiO Core 1.4 Create a MiO user account for accessing the nodes and the GUI s 1.5 Access System GUI and locate parameters 1.6 Access the CLI and locate parameters 2 Perform MIO System Checks 2.1 Examine the SAF cluster state 2.2 Check the SFA alarm 2.3 Check on the Confd Software 2.4 Verify the interface are up 2.5 Check the external OAM network 2.6 Examine the MMAS application server 2.7 Inspect the Glassfish Server 2.8 Check the NAS 2.9 Examine the load balancers 2.10 Check the hardware messages or errors 2.11 View the MIO core alarms view summary 2.12 View the MIO core alarms view active alarms 13
2.13 Use the Core ISP Diagnostic tools 2.14 Perform various system verification commands 3 Perform key O&M tasks on MAS 3.1 Check the MAS components status 3.2 Perform system administration such as configuring call traces. 3.3 Check disks, log files and monitor MIBs. 3.4 Configure number analysis rules and look at subscriber and caller dependent events 4 Perform key O&M tasks on NTF 4.1 Find help on NTF commands, check NTF status and restart processes 4.2 Access log files and investigate MIBs 4.3 Investigate NTF configurations by looking at notification methods, notification.cfg file and parameters. 5 Perform key O&M tasks on MEMA 5.1 Perform lock/unlock operations on MEMA 5.2 View configuration for static and dynamic MIBs and understand what they are. 5.3 Address configuration parameters and monitor traps. 5.4 Manage voicemail alarms Commercial in Confidence 14 2010
6 Perform general O&M tasks 6.1 Perform general preventative and corrective maintenance procedures of all components in the voicemail system. 7 Subscriber and Service Provisioning 7.1 Log onto the PA GUI 7.2 View Subscriber Details 7.3 Edit a Subscriber 7.4 Delete a Subscriber 7.5 Edit services Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, System Administrators, System Technicians, Service Technicians, System Engineers and Service Engineers. Prerequisites Participants require a basic knowledge of IP networking and successful completion of the following courses: Messaging in One System Survey (LZU 108 7734) Unix Fundamentals (LZUBB 108 170) or equivalent Unix knowledge and optionally, Telecom Operator 2.0 Multimedia Business Challenges and Opportunities (LZU 108 6935). IP Networking (LZU102397-R5A) Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This training is delivered as Task Oriented Learning (TOL) where participants perform practical tasks for their job role in an Ericsson lab environment. Commercial in Confidence 15 2010
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Access the MiO System 0.5 hour 1 Perform MiO system checks 1.5 hours 1 Examine the Voicemail alarms and logs 1 hour 1 Perform preventative maintenance 0.5 hour 1 Subscriber and Service Provisioning 1 hour 1 Script Management 1.5 hours 1 Access the MiO System 0.5 hour 1 Perform MiO system checks 1.5 hours 2 Perform key O&M tasks on MAS 2 Perform key O&M tasks on NTF 2 Perform key O&M tasks on MEMA 1.5 hours 1.5 hours 1 hour 2 Perform general O&M tasks 1 hour 2 Subscriber and Service Provisioning 1 hour Commercial in Confidence 16 2010
Messaging in One (MiO) 1.0 Gateway Services System Operation Description LZU 108 7849 R1A Do you need to be able to operate and administer your Messaging in One 1.0 system with Gateway services? If so, the Messaging in One 1.0 Gateway services System Operation learning program is the service that you and your staff need. This program leads the participants through the job tasks associated with support of Messaging in One 1.0 offering Gateway services. It will ensure you and your staff have the skills required to operate the Messaging in One solution with the features offered with Gateway Services. You will gain experience with provisioning, configuration, troubleshooting, backup, monitoring and restarting of the Messaging in One 1.0. This training is delivered in the form of Task Oriented Learning (TOL) in order to provide a structured, practical training for Multiservice Proxy on an Ericsson site, using Ericsson equipment. This training covers the generic tasks which are not customer specific. Learning objectives On completion of this course the participants will be able to: 1 Access the MiO System 1.1 Log onto the Service Controller (Core) Blades 1.2 Log onto the Payload (PL) servers for Gateway 1.3 Log onto the Management GUI for the MiO core 1.4 Log onto the Management GUI for the Gateway Node 1.5 Create a MiO user account for accessing the nodes and GUI s 2 Perform MiO System Checks 2.1 Examine the SAF cluster state 2.2 Check the SAF alarm 2.3 Check on the Confd Software 2.4 Verify the interfaces are up 2.5 Check the confd processes are running correctly 2.6 Examine the MMAS application server and backup MMAS configuration 2.7 Inspect the Glassfish Server 2.8 Check the NAS 2.9 Examine the load balancers 2.10 Check for hardware messages or errors 2.11 View the MiO core alarms View summary 2.12 View the MiO core alarms View active 17
2.13 Use the Core ISP Diagnostics tools 2.14 Perform various system verification commands 3 Examine the Gateway alarms and logs 4 Perform Preventative Maintenance 4.1 Manage file system and disk space 4.2 Inspect CPU usage 4.3 Perform license checks 4.4 Verify the system ports are up 4.5 Check the time synchronization between servers 5 Subscriber and Service Provisioning 5.1 Log onto the PA GUI 5.2 View subscriber Details 5.3 Edit a subscriber 5.4 Delete a Subscriber 5.5 Edit services 6 Script Management 6.1 View the different scripts on the system 6.2 Create a new script 6.3 Write a script 6.4 Edit a draft script 6.5 Compile a script 6.6 Deploy script that has been deployed 6.7 Use a historical script to perform a rollback once a script is commited 6.8 Delete a script that you no longer require 6.9 List the Script Objects 6.10 List the Script Plug-ins 6.11 Check that configuration is set up correctly for scripting on MMC 6.12 View the scripts on the system not using the Management server 7 Perform License Management 7.1 Perform a standard license check 7.2 Manage the license key file 7.3 Requesting and installing a new license key 7.4 View license usage statistics 8 Examine the output from the Gateway Services 8.1 View the alarms through the alarm viewer 8.2 Examine the configuration service 8.3 Use the message state determination service Commercial in Confidence 18 2010
8.4 Examine the output from the system verification service 8.5 Use the traffic verification tool 9 Gateway Configuration Management 9.1 View the Gateway Services configuration parameters 9.2 Modify a configuration parameter 10 Backup and Restore 10.1 Perform a complete system backup procedure 10.2 Perform a complete system restore Commercial in Confidence 19 2010
Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, System Administrators, System Technicians, Service Technicians, System Engineers and Service Engineers. Prerequisites An understanding of Internet technologies, mobile networks, Messaging Over IP (MOIP) and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Successful completion of the following courses: Telecoms Operator 2.0 Technical Realization of Multimedia Services (LZU 108 6936) Messaging In One (MIO) 1.0 System Survey (LZU 108 7734 R1A) Unix knowledge IP networking knowledge or IP Networking (LZU 102 397) and, optionally, Telecom Operator 2.0 Multimedia Business Challenges & Opportunities Business (LZU 108 6935). Duration and class size The length of the course is 1 day (depending on the courses the student has already completed) and the maximum number of participants is 8. Learning situation This training is delivered as Task Oriented Learning (TOL) where participants perform practical tasks for their job role in an Ericsson lab environment. Commercial in Confidence 20 2010
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Access the MiO System 0.5 hour 1 Perform MiO system checks 0.5 hour 1 Examine the Gateway Services alarms and logs 0.5 hour 1 Perform preventative maintenance 0.5 hour 1 Subscriber and Service Provisioning 0.5 hour 1 Script Management 0.5 hour 1 Perform License Management 0.45 hour 1 Examine the output from the Gateway Services 0.45 hour 1 Gateway Configuration Management 0.45 hour 1 Backup and Restore 1 hour Commercial in Confidence 21 2010
Messaging in One (MiO) 1.0 IMS Messaging System Operation LZU 108 7850 R1A Description Ericsson Messaging in One is a feature-rich, simple, quick and cost effective way to implement, maintain and grow messaging services. It brings all messaging services like Text, Multimedia, Voice & Videomail, IMS Chat, IM and Group Messaging together on one industry standard blade technology platform. IMS Messaging (IMS-M) Services within Messaging in One 1.0 are based on open industry specifications defined by 3GPP, OMA IM SIMPLE and TISPAN, specifically related to messaging services in IMS. IMS-M Services provides the end user the means to communicate irrespective of the supported technology. With the help of IMS Messaging System Operation training, and the guidance of the instructors, the attendees can achieve a thorough understanding of the system core and IMS-M services Graphical User Interface and Command line Interface. Learning objectives On completion of this course the participants will be able to complete the following Duties: 11 Access the MiO System 11.1 Log onto the Service Controller (Core) blades 11.2 Log onto the Payload (PL) servers for IMS-M 11.3 Log onto the management GUI for the MiO Core 11.4 Create a MiO user account for accessing the nodes and the GUI s 11.5 Access System GUI and locate parameters 11.6 Access the CLI and locate parameters 12 Perform MIO System Checks 12.1 Examine the SAF cluster state 12.2 Check the SFA alarm 12.3 Check on the Confd Software 12.4 Verify the interface are up 12.5 Check the external OAM network 12.6 Examine the MMAS application server 12.7 Inspect the Glassfish Server 12.8 Check the NAS 12.9 Examine the load balancers 12.10 Check the hardware messages or errors 12.11 View the MIO core alarms view summary 12.12 View the MIO core alarms view active alarms 22
12.13 Use the Core ISP Diagnostic tools 12.14 Perform various system verification commands 13 IMSM User Management 13.1 Log onto the cmcontroller 13.2 Create and modify system accounts 13.3 Lock and unlock user accounts 13.4 Remove user accounts from the database 14 Perform preventative maintenance 14.1 Manage file systems and disk space 14.2 Inspect CPU usage 14.3 Perform license checks 14.4 Verify the system ports are up 14.5 Check the time synchronization between servers 14.6 Check User accounts 14.7 Session inactivity timeout checks 15 Log Management 15.1 Check the relevant IMS-M logs on the system 15.2 Perform log rotation 16 Alarm Management 16.1 Perform system alarm checks 17 Configuration Management 17.1 Use the GUI to check IMS-M general configuration parameters 17.2 Use the CLI to access configuration files 17.3 Check and configure the messaging services 18 Performance Management 18.1 Examine the counters and access the relevant files 19 Provision subscribers and services for the Mio 19.1 Log onto the PA GUI 19.2 View subscriber details 19.3 Modify a subscriber Profile 19.4 Create a subscriber 19.5 Delete a subscriber 19.6 Manage Service Providers 20 Script Management 20.1 View the different scripts on the system 20.2 Write a script Commercial in Confidence 23 2010
20.3 Edit a draft script 20.4 Write a script 20.5 Edit a draft script 20.6 Compile a script 20.7 Deploy a script 20.8 Deploy a script to a traffic node 20.9 Perform a rollback on a script 20.10 Commit a script that has been deployed 20.11 Use a historical script to perform a rollback once a script has been deployed 20.12 Delete a script you no longer require 20.13 List the script objects 20.14 List the script plug-ins 20.15 Check the configuration is set-up correctly on IMS-M towards MRD. 21 Charging Management 21.1 View the CDR files created on the system 21.2 View the MER log file 21.3 Check the status of the MER component 21.4 Check the necessary ports are open 22 License Management 22.1 Perform a standard license check 22.2 Manage the license key file 22.3 Install a license 22.4 View the license usage statistics 23 Execute the MiO backup procedure 23.1 Back up the NAS storage 23.2 Restore the NAS File System 23.3 Delete old snapshots 23.4 Configure Load Balancer Backup procedure Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, System Administrators, System Technicians, Service Technicians, System Engineers and Service Engineers. Commercial in Confidence 24 2010
Prerequisites An understanding of Internet technologies, mobile networks, Messaging Over IP (MOIP) and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Successful completion of the following courses: Telecoms Operator 2.0 Technical Realization of Multimedia Services (LZU 108 6936) Messaging In One (MIO) 1.0 System Survey (LZU 108 7734 R1A) Unix knowledge IP networking knowledge or IP Networking (LZU 102 397) and, optionally, Telecom Operator 2.0 Multimedia Business Challenges & Opportunities Business (LZU 108 6935). Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This Course is based on task-oriented learning. Commercial in Confidence 25 2010
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Access the MiO System 0.5 hour Perform MiO System checks Access the IMS-M System User Management Health Checks Log Management Alarm Management Configuration Management 1 hour 0.5 hour 0.5 hour 0.5 hour 1 hour 0.5 hour 1.5 hours 2 Performance Management 1 hour Execute the MiO backup procedure 1 hour Provision subscribers and services for the Mio 1.5 hours Script Management 1.5 hours Charging Management 0.5 hour License Management 0.5 hour Commercial in Confidence 26 2010
Messaging in One (MiO) 1.0 SMS System Operation Description LZU 108 7851 R1A Do you need to be able to operate and administer your Messaging in One 1.0 system with SMS services? If so, the Messaging in One 1.0 SMS System Operation learning program is the service that you and your staff need. This program leads the participants through the job tasks associated with support of Messaging in One 1.0 offering SMS services. It will ensure you and your staff have the skills required to operate the Messaging in One solution with SMS. You will gain experience with provisioning, configuration, troubleshooting, backup, monitoring and restarting of the Messaging in One 1.0. This training is delivered in the form of Task Oriented Learning (TOL) in order to provide a structured, practical training for Multiservice Proxy on an Ericsson site, using Ericsson equipment. This training covers the generic tasks which are not customer specific. Learning objectives On completion of this course the participants will be able to: 1 Access the MiO System 1.1 Log onto the Service Controller (Core) Blades 1.2 Log onto the Payload (PL) servers for SMS 1.3 Log onto the Management GUI for the MiO core 1.4 Log onto the Management GUI for the SMS 1.5 Create a MiO user account for accessing the nodes and GUI s 2 Perform MiO System Checks 2.1 Examine the SAF cluster state 2.2 Check the SAF alarm 2.3 Check on the Confd Software 2.4 Verify the interfaces are up 2.5 Check the confd processes are running correctly 2.6 Examine the MMAS application server and backup MMAS configuration 2.7 Inspect the Glassfish Server 2.8 Check the NAS 2.9 Examine the load balancers 2.10 Check for hardware messages or errors 2.11 View the MiO core alarms View summary 2.12 View the MiO core alarms View active 2.13 Use the Core ISP Diagnostics tools 2.14 Perform various system verification commands 27
3 Examine the SMS alarms and logs 4 Perform Preventative Maintenance 4.1 Manage file system and disk space 4.2 Inspect CPU usage 4.3 Perform license checks 4.4 Verify the system ports are up 4.5 Check the time synchronization between servers 4.6 Use tpmonitor to monitor system processes 5 Subscriber and Service Provisioning 5.1 Log onto the PA GUI 5.2 View subscriber Details 5.3 Edit a subscriber 5.4 Delete a Subscriber 5.5 Edit services 6 Script Management 6.1 View the different scripts on the system 6.2 Create a new script 6.3 Write a script 6.4 Edit a draft script 6.5 Compile a script 6.6 Deploy script that has been deployed 6.7 Use a historical script to perform a rollback once a script is committed 6.8 Delete a script that you no longer require 6.9 List the Script Objects 6.10 List the Script Plug-ins 6.11 Check that configuration is set up correctly for scripting on the MMC 6.12 View the scripts on the system not using the Management server 7 Perform License Management 7.1 Perform a standard license check 7.2 Manage the license key file 7.3 Requesting and installing a new license key 7.4 View license usage statistics Commercial in Confidence 28 2010
8 Perform Billing Management for post-paid 8.1 Examine the location of the billing files 8.2 Examine the structure of the billing files and use them to extract statistics 8.3 View the statistics file 8.4 Examine message delivery attempt statistics 9 Perform Data Maintenance 9.1 Examine the automated procedures 9.2 Use the data maintenance utilities 9.3 Perform maintenance on the Fast Message Store 9.4 Purge Premium messages 9.5 Manage file systems 10 Monitor SMS Resources 10.1 Use the Resource Monitoring tool 10.2 Use the FMS command line tool 10.3 Monitor system activity and performance 11 Perform Database Administration 11.1 Verify the correct Database processes are running 11.2 Perform manual Database backup 11.3 Perform manual Database recovery 11.4 Perform Database purging 11.5 Analyze Database performance 11.6 Perform index optimization 12 Backup and Restore 12.1 Perform a complete system backup procedure 12.2 Perform a complete system restore Commercial in Confidence 29 2010
Target audience The target audience for this course is: IT Infrastructure Engineers/Managers, IT Data/Infrastructure Security Engineers, IT Integration Engineers, System Administrators, System Technicians, Service Technicians, System Engineers and Service Engineers. Prerequisites An understanding of Internet technologies, mobile networks, Messaging Over IP (MOIP) and Multimedia Messaging Service (MMS) is advantageous. This, and much more, is provided by the following: Successful completion of the following courses: Telecoms Operator 2.0 Technical Realization of Multimedia Services (LZU 108 6936) Messaging In One (MIO) 1.0 System Survey (LZU 108 7734 R1A) Unix knowledge IP networking knowledge or IP Networking (LZU 102 397) and, optionally, Telecom Operator 2.0 Multimedia Business Challenges & Opportunities Business (LZU 108 6935). Duration and class size The length of the course is 2 days and the maximum number of participants is 8. Learning situation This training is delivered as Task Oriented Learning (TOL) where participants perform practical tasks for their job role in an Ericsson lab environment. Commercial in Confidence 30 2010
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 Access the MiO System 0.5 hour 1 Perform MiO system checks 1.5 hours 1 Examine the SMS alarms and logs 1 hour 1 Perform preventative maintenance 0.5 hour 1 Subscriber and Service Provisioning 1 hour 1 Script Management 1.5 hours 2 Perform License Management 1.5 hour 2 Perform billing management for postpaid 1 hour 2 Perform Data maintenance 1 hour 2 Monitor SMS resources 1 hour 2 Perform Database administration 1 hour 2 Backup and Restore 0.5 hour Commercial in Confidence 31 2010
IP Networking Description LZU 102 397 R5A This course will provide participants with an insight into and an understanding of the TCP / IP protocol stack from the physical layer to the application layer. Participants will learn the operation of different protocols and applications within the TCP / IP suite such DHCP, DNS, NFS, NIS, NTP, HTTP, SNMP, SMTP, Telnet, FTP, TFTP and RTP. Participants will learn about IP addressing, both classful and classless (CIDR) and how subnetting / aggregation and VLSM operates. Participants will learn about different network devices and will develop a detailed understanding of LAN Switching, Routing and Routing protocols. Hands-on exercises using protocol analysers are used to facilitate the understanding of theory sessions. Learning objectives On completion of this course the participants will be able to: 1 Describe Ethernet, IP networking and the relevant Standards Bodies 1.1 List the functions of the different bodies involved in IP standards / RFCs 1.2 Analyze the OSI reference model and how it relates to the TCP / IP stack 1.3 Explain Ethernet in terms of Physical and Data Link Layer: MAC Address, CSMA/CD principles, Fast Ethernet, Gigabit Ethernet and speed negotiation 1.4 Explain the operation of Hubs, Switches and Routers 1.5 Explain Wireless LANs 1.6 Explain the IP Protocol 1.7 Explain the IPv4 packet structure, protocol header and features 1.8 Explain VLSM, CIDR, Subnetting, aggregation, NAT and NAPT 1.9 Explain the ICMP protocol, ping and traceroute 1.10 Explain the IGMP protocol 1.11 Perform exercises calculating IPv4 addresses and subnets 1.12 Describe the IPv6 packet structure, protocol header and features 2 Explain and compare the transport protocols 2.1 Explain TCP, UDP and SCTP protocol structures, headers and functionality 3 List the applications protocols 3.1 List and explain the operation of different protocols / applications such as DHCP, DNS, NFS, NIS, NTP, HTTP, SNMP, SMTP, Telnet, FTP, TFTP and RTP Commercial in Confidence 32 2010
4 Describe IP Switching and Routing Protocols and perform exercises 4.1 Explain the purpose and structure of ARP 4.2 Explain the purpose and implementation of VLANs 4.3 Perform exercises for VLAN implementations 4.4 Explain the purpose of Spanning Tree Protocol (STP) 4.5 Perform Spanning Tree Protocol (STP) exercises 4.6 Explain the operation of Static and Dynamic routing protocols 4.7 Perform Static routing exercises 4.8 Explain Interior and Exterior Gateway Protocols 4.9 List the differences between Vector Distance and Link State protocols 4.10 Explain the RIP routing protocol 4.11 Explain the OSPF routing protocol 4.12 Explain the BGP routing protocol 4.13 Explain the IS-IS routing protocol 4.14 Perform routing protocol exercises for RIP, OSPF, BGP and IS-IS Target audience The target audience for this course is: Network Design Engineers, Network Deployment Engineers, System Technicians, Service Technicians, System Engineers and Service Engineers. Prerequisites There are no pre-requisites. Duration and class size The length of the course is 5 days and the maximum number of participants is 8. Learning situation This course is based on theoretical and practical instructor-led lessons given in both classroom and in a technical environment using equipment and tools, which are accessed remotely. Commercial in Confidence 33 2010
Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Short description of the topics in the course Estimated time 1 List the functions of the different Standard Bodies involved in IP Standards / RFCs Analyze the OSI Reference Model and how it relates to the TCP / IP stack 0.5 hour 1.0 hour Explain Ethernet in terms of Physical and Data Link Layer: MAC Address, CSMA/CD principles, Fast Ethernet, Gigabit Ethernet and speed negotiation 1.5 hours Explain the operation of Hubs, Switches and Routers Explain Wireless LANs Explain the IP Protocol 2.0 hours 0.5 hour 2 Explain the IPv4 packet structure, protocol header and features Explain VLSM, CIDR, Subnetting, aggregation, NAT and NAPT Explain the ICMP protocol, ping and traceroute Explain the IGMP Protocol Perform exercises calculating IPv4 addresses and subnets Describe the IPv6 packet structure, protocol header and features 3 Explain TCP, UDP and SCTP protocol structures, headers and functionality List and explain the operation of different protocols / applications such as DHCP, DNS, NFS, NIS, NTP, HTTP, SNMP, SMTP, Telnet, FTP, TFTP and RTP Explain and perform exercises about ARP 0.5 hour 1.0 hour 1.0 hour 1.0 hour 0.5 hour 2.0 hours 0.5 hour 2.0 hours 2.0 hours 2.0 hours Commercial in Confidence 34 2010
4 Explain the purpose and structure of ARP Explain the purpose and implementation for VLANs Perform exercises for VLANs implementations Explain the purpose of Spanning Tree Protocol (STP) Perform Spanning Tree Protocol (STP) exercises Explain the operation of Static and Dynamic routing protocols Perform Static routing exercises Explain Interior and Exterior Gatway Protocols List the differences between Vector Distance and Link State protocols 5 Explain RIP routing protocol Explain OSPF routing protocol Explain BGP routing protocol Explain IS-IS routing protocol Perform routing protocol exercises for RIP, OSPF, BGP and IS-IS 0.5 hour 0.5 hour 1.0 hour 0.5 hour 0.5 hour 0.5 hour 1.0 hour 0.5 hour 1.0 hour 1.0 hour 1.5 hours 0.5 hour 0.5 hour 2.5 hours Commercial in Confidence 35 2010
Telecom Operator 2.0 Multimedia Business Challenges and Opportunities Description LZU 108 6935 R1A This course provides an overview of the Service Layer from a business perspective. The focus is to describe the Service Layer business seen from an operator point of view. The course is generic and does not contain any product information. The instructor led element of the course examines the telecoms marketplace, how the Service Layer business is structured, who the key players in the Service Layer are and what their needs are. It discusses business models, business roles and revenue flow. The issues related to charging, pricing and common functions are also outlined. Much focus is also on showing real life examples of successful services from different operators globally and trends in general for the telecom business. The workshop part of the course explores more fully the problems faced by operators and service providers. Through case studies and success stories, participants learn about the solutions and tools that have been applied in response to these problems, and the components of successful service delivery launches. Learning objectives On completion of this course the participants will be able to: 1 List the main drivers behind the changing telecom industry 1.1 Describe how the market evolution affects operators, and what they expect from the service layer. 1.2 Briefly state the role of the Service Layer and Service Network in providing end-user services 1.3 List the main business challenges for an operator in providing a service layer solution 2 Describe the operator challenge of understanding end-users and their needs 2.1 Recognize the importance of identifying and segmenting end-users 2.2 Briefly describe an example segmentation model 2.3 State how business end-users differentiate from consumers 2.4 Describe the general classification and characteristics of mobile terminals and how this impacts end-user services 2.5 Briefly describe how mobile terminal technologies impact of the business 3 Explain how to launch and encourage the uptake of services 3.1 Describe how and why the service environment is changing 3.2 Give examples of service categories and new innovative services within each category (verified with real life example services) 36
3.3 Briefly describe what are the drivers for end-user service uptake 3.4 Understand how to maximize service uptake through e.g. different branding-, packaging-, and pricing options 3.5 Describe the service life cycle 3.6 Describe the main steps at service launch 3.7 Discuss service evolution and likely future applications 4 Describe the operator challenge of managing the supply chain and establishing winwin business models 4.1 Identify the different stakeholder roles in the Service Layer and their key needs and challenges 4.2 Describe the operator needs and possible roles 4.3 Describe various operator business models in the Service Layer including Mobile Virtual Network Operators (MVNOs) and hosting services 4.4 Describe the revenue flow between stakeholders 4.5 Briefly describe the process for application development and the business issues related to that 5 Describe the business challenge of integrating the Service Layer with the rest of the telecom business 5.1 List the major benefits of taking a horizontal service layer approach 5.2 Describe the main operator actions needed in order to implement a future-proof service network 5.3 List the main functionality required from a service delivery platform and the benefits of implementing one 5.4 Understand how the evolution to IMS and All-IP will affect the service layer Target audience The target audience for this course is anyone working in the telecom industry and who needs a better understanding of how increased competition, new services, end-user segmentation, technology evolution, and flexible business models will impact the future telecom business. Example of roles: C-level (executive) Management, Business Management, Product Development, Product Marketing, Sales, Business Strategy, Product Management and Project Management. Prerequisites There are no prerequisites for this course. This course is a prerequisite for other Service Layer training, such as product and application development training. Commercial in Confidence 37 2010
Duration and class size The length of the course is 2 days and the maximum number of participants is 16. Learning situation The course is a combination of theoretical instructor-led lessons given in a classroom environment and exercises based on interactive training sessions in a classroom environment. These sessions are interleaved during the two days. Course Material The course material for each participant will include copies of teaching material and the book Mobile Media and Applications From Concept to Cash; Successful Service Creation and Launch by Christoffer Andersson et al. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time 1 [1] Business and technology drivers 2 hours [2] Consumers and terminals 3 hours [3] Service launch and uptake 2 hours 2 Service launch and uptake continued 2 hours [4] Business models and supply chain 3 hours [5] Integrating the business 2 hours Commercial in Confidence 38 2010
Telecom Operator 2.0 - Technical Realization of Multimedia Services Description LZU 108 6936 R1A This course addresses the evolving multimedia business and the technologies available for efficient delivery of multimedia services. The multimedia services are now part of every operator s portfolio, with ever-increasing earnings from non-voice services. In order to best make use of these opportunities, this course provides a technical overview of multimedia service delivery. This course goes through how the telecom operator can use the new technologies, frameworks and innovations to provide an effective service delivery environment. Various service enablers, integrated with business support systems and enhanced by gateways are presented to show the end-to-end service delivery. The technical aspects of the solutions are discussed during the course. Examples are used throughout the course to illustrate the use of concepts, technologies and applications. Students are expected to complete short group exercises whereby the various technologies, standards and products are selected and put together in a simple (conceptual) end-to-end solution. Learning objectives On completion of this course the participants will be able to: 1 Describe the fundamental frameworks and standards which enable a move from vertical to horizontal layered architecture 1.2 Describe the importance of standards & frameworks in the Service Layer 1.3 Describe the important standardization bodies and list their standards/protocols, such as ITU, 3GPP, IETF, OMA 1.4 Provide an overview of the basic IP protocols used in multimedia services (IP, TCP, UDP, HTTP) 1.5 Outline the layered architecture and its benefits. 1.6 Define Service Layer & Service Layer network 1.7 List major enablers and business support systems 2 Provide an overview of service enablers and terminal support systems 2.1 List the common enablers used in the Service Layer for browsing, messaging, video services, content delivery, location-based services and Mobile TV 2.2 Provide a brief overview of each enabler in terms of function, protocols and traffic, including: WAP Gateway Short Message Service Centre (SMS-C) Commercial in Confidence 39 2010
Multimedia Messaging Service Centre (MMS-C) Unified Messaging Content Delivery System Video Gateway Location-based Services/Positioning 2.3 Identify the sample products that implement the functions of the enablers listed above 2.4 Describe support functions needed for secure and efficient usage of terminals for multimedia services including device configuration & management, security and synchronization 2.5 Select relevant enablers to implement an example end-user service 3 List the business support systems needed to provide end-to-end services and describe their functionality 3.1 Provide a brief overview of business support systems in terms of function, protocols and traffic, including: Provisioning & service activation Authorization/Single Sign On (SSO) Rating, Charging & Billing Operation and Maintenance Application Integration 3.2 Describe the common functions that need to be implemented to solve typical business and technical problems in a simplified service network 4 Analyze the need for a service delivery platform & describe its structure 4.1 Explain the main domains of a service delivery platform including subscriber domain, service provider domain and operator domain 4.2 Identify and explain the functions within each domain 4.3 Discuss the use cases for each domain 4.4 Provide an overview of solutions available 4.5 Map the solution to the service delivery structure 4.6 Explain the need and the role of system integration in deployment of a service delivery platform 5 Provide an overview of IMS (IP Multimedia Systems) 5.1 Compare IMS and existing multimedia solutions 5.2 List and describe the various subscriber services available including push-to-talk, weshare, messaging and presence 5.3 Describe the structure of IMS including the core, mobile and wireline implementation 5.4 List the main protocols and briefly describe their function including SIP and Diameter Commercial in Confidence 40 2010
Target audience The target audience for this course is: Service Design Engineers, Service Deployment Engineers, System Technicians, System Engineers, System Administrators, Application Developers, Business Management, Customer Care. This audience will be anyone requiring an introduction to the technical aspects of multimedia services, for example, all technical and marketing/sales staff new to the multimedia services and delivery. Prerequisites The participants should be familiar with basic mobile telecommunications and/or Internet. This course is a prerequisite for other Service Layer training, such as product and application development training. Duration and class size The length of the course is 2 days and the maximum number of participants is 16. Learning situation This course is based on theoretical instructor-led lessons given in a classroom environment. Time schedule The time required always depends on the knowledge of the attending participants and the hours stated below can be used as estimate. Day Topics in the course Estimated time (hours) 1 Describe the fundamental frameworks and standards which enable a move from vertical to horizontal layered 1 architecture Provide an overview of service enablers and terminal support systems 2 List the business support systems needed to provide end-to-end services and describe their functionality Analyze the need for a service delivery platform & describe its structure and function 5 3 2 Provide an overview of IP Multimedia Subsystems (IMS) 1 Commercial in Confidence 41 2010