espace UC V00R00 IPT Quick Configuration Guide Issue: 0 Date: 05-09-5 Product Overview espace UC solution is a leading unified communications solution developed by Huawei for enterprises. With the SIP-based open platform design, espace UC solution provides diversified services, allows access for multiple terminals, and features high reliability, simplified deployment, and easy integration. espace U900 series unified gateways ("the unified gateway") are core switching devices in the Huawei espace UC solution that provide IP telephony (IPT) service for enterprises. U980 U9 U960 U98 Specification item U9 U960 U98 U980 Maximum number of users Maximum number of E /T ports 00 (at most 6 POTS users),000 (at most 9 POTS users) 0,000 (at most 60 POTS users) 0,000 SIP users 6 E/T E/T E/T 0 E / 0 T Maximum number of FXO ports FXO 7 FXO 60 FXO 56 FXO Built-in Voice Mailbox Maximum number of VMS users Maximum number of messages per user Maximum duration of a message Maximum number of concurrent messages 00 000 00 50 50 50 00 seconds 00 seconds 00 seconds 0 0 Not supported The unified gateway connects to the public switched telephone network (PSTN) or to other voice switching devices using digital, analog, and broadband SIP trunks. Document Overview This document uses the espace U9 unified gateway and IP phones as an example to describe quick planning, configuration, and verification for IPT service in specific scenarios. When the onsite requirements are different from those provided in this document, you can consult this document about the general processes and methods, not about the specific data planning. For more detailed configuration guide, consult the following documents: espace UC V00R00 Product Documentation espace U900 Unified Gateway V00R00 Product Documentation Administrator Guide of the corresponding IP phone model You can obtain the documents from the documentation CD-ROM delivered with the product, or by visiting http://support.huawei.com/enterprise and choosing Product Support > Unified Communications and Collaboration > Unified Communications. Scan to download the document Copyright Huawei Technologies Co., Ltd. 05. All rights reserved.
Scenario Description This document describes quick configuration of UC solution based on the following IPT service requirements and device networking. a Service Requirements User numbers: 80 three-digit short numbers (800 879); long numbers for some users User Terminal Short Number Long Number User Role IP phone 80 80 5680 5680 Enterprise director 8 88 - Enterprise employee Fax machine 800 56800 - Analog phone 89 879 - Enterprise employee Voice services: Service Communication between users within an enterprise Communication between enterprise users and PSTN users Enterprise switchboard Voice mailbox Description Internal users call each other using short numbers. Outgoing calls: Prefix 9 is required. The calling party's long number is displayed on the called party's phone if the calling party has been assigned a long number. For those without long numbers, the switchboard number is displayed. Incoming calls: An external user can reach an internal user by directly dialing the internal user's long number, or through the enterprise switchboard. Switchboard number: 568; reception desk number: 8 Access mode: An external user dials the switchboard number and performs operations as prompted: Dials an extension number to reach the desired enterprise user. Dials 0 to reach the receptionist, who will then provide services (telling the external user the number information or transferring the external user's call to an internal user). Calls are transferred to the voice mailbox when called parties are offline or do not answer calls within a specific period. Users can dial 700 to retrieve messages. b Device Networking Unified gateway Analog phone Fax machine IP phone IP phone Device Quantity espace U9 (equipped with one SCU, one MTU, and one ASI board) espace 790 IP phone 8 Fax machine Analog phone The unified gateway functions as an IP PBX to provide call control functions. It connects to the PSTN through a trunk to support voice communication between enterprise users, and between enterprise users and PSTN users. In this scenario, espace U9 is equipped with one SCU, one MTU, and one ASI board. Through the E trunk provided by its MTU board, espace U9 connects to the PSTN. When the AT0 trunk is used for connecting to the PSTN, the OSU board is required. Analog phones and fax machines are directly connected to the ASI board on the unified gateway. (espace U980 cannot directly connect to analog phones or fax machines.) IP phones register with the unified gateway. When successfully registered, they can place intra-office and interoffice calls.
Data Plan Plan required data before the configuration. The following tables provide sample data for reference. The planned data will be used in the operations tasks described in chapters 8 in this document. Data in the following tables is based on the scenario described in chapter. In actual deployment, adjust the data based on site service requirements and networking. a IP Address Plan Device Network Port IP Address Subnet Mask Default Gateway Description espace U9 SCU GE0&GE 9.68.. 55.55.55.0 9.68.. Unified gateway espace 790 LAN 9.68.. to 9.68..5 55.55.55.0 9.68.. IP phone Note: Regarding IP phones, this document describes how to manually configure them one by one based on static IP addresses. When you need to bulk deploy IP phones, it is recommended that you plan and deploy a DHCP server for the IP phones to dynamically obtain IP addresses. For details about batch deployment of IP phones, see the Administrator Guide of the corresponding IP phone model. Ensure network connectivity between the unified gateway and IP phones. It is recommended that you plan their IP addresses in the same network segment. b Board Plan Fan assembly Slot 0: empty Slot : ASI Slot : MTU Slot : SCU Power supply Note: Plan boards based on their actual installation locations. When AT0 trunks are required, also install and plan the OSU board. c User Terminal IP phone Fax machine Analog phone Number Plan Short Number Long Number Access Device User Type Password Authentication IP Address Authentication 80 80 5680 5680 Ethernet switch SIP user ********* No 8 88 - Ethernet switch SIP user ********* No 800 56800 89 879 - ASI board of espace U9 ASI board of espace U9 POTS user - - POTS user - - To ensure SIP users' account security, select the appropriate authentication mode (three options: By password, By IP address, and By IP address and password). If authentication by password is used, plan the authentication passwords. If authentication by IP address is used, the IP addresses are those listed in the table of section a. d Office Route Plan Office Route a Office Route Selection Code b Media Stream Encryption Description Office routes: 0 0 Not enabled Number Change Index Type Changing a number Deleting a digit Start Position Length New Number 0 0 568 0 Defines the route between the local office and the PSTN. a: If a direct voice channel is available between two exchange offices, an exchange office is the office route of the other one. The unified gateway uses an office route number to uniquely identify an office route. b: An office route selection code identifies an office route selection policy. Based on this policy, the unified gateway analyzes the route along which calls are sent to the peer device. One-to-one mapping is recommended for office route selection codes and office route numbers. Description For outgoing calls, the system changes calling numbers to the enterprise switchboard number. For outgoing calls, the system deletes prefix 9 that calling parties have added.
e Prefix Plan Prefix 8 Call Attribute Intra-office call Office Route Selection Code Calling Number Change Index Called Number Change Index Display the Calling Party's Long Number? - - - - 56 900 90 Intra-office call a - - - - Internation al toll call b 0 Yes National toll call b 0 Yes 9 Local call 0 Yes a: When the enterprise has users who have been assigned long numbers and direct dialing in (DDI) is required, configure the prefix of the long numbers as the intra-office call prefix. b: With toll call prefixes planned and configured, the unified gateway can restrict outgoing calls according to the users' call rights, helping prevent toll fraud. f Trunk Plan Using the primary rate adaptation (PRA) trunk as an example: Local Device Board Slot Port Signaling Protocol CRC a Peer Device Office Route U9 MTU E PRA No PSTN 0 Connection Position b Local office: user side Peer office: network side a: The cyclic redundancy check (CRC) setting on the unified gateway must be the same as that on the peer device. b: The connection position settings on the devices at the two ends must be different from each other. g Special Service Plan Enterprise switchboard: Access Code Service Type Description 568 Automatic switchboard with customized announcements The switchboard plays the announcement "Thanks for calling XXX (company name). Please dial the extension number. To query numbers, dial 0." Reception desk number: 8 Voice mailbox: VMS Unified Access Code Voice Message Access Code 700 70 Service Type Call transfer to voice mailbox on no reply, and call transfer to voice mailbox offline Description -
Preparing for the Configuration a Checking Cable Connections and Indicators Prerequisites: The unified gateway has been installed, cable-connected, and powered on onsite according to the Quick Installation Guide of the unified gateway. Step : Check cable connections. The following figure illustrates the cable connections for the device networking provided in section b "Device Networking": Cable Trunk cable Ethernet cable Subscriber cable Description In trunk planning of the scenario example, the PRA trunk is used for connecting to the PSTN; therefore, the corresponding trunk cable is the E trunk cable. When the AT0 trunk is used for connecting to the PSTN, verify the connection of the FXO port on the OSU board to the AT0 trunk cable. Implements IP-based communication among devices in the LAN. In the preceding figure, GE0 and GE ports on the unified gateway are both connected to the LAN for redundancy backup. Uses twisted pairs to connect to analog phones and fax machines through the distribution frame. Step : Check the indicators on the unified gateway, and ensure that the RUN indicator on the power supply is on. 5
b Learning About the Configuration Process a b IP Address Plan Board Plan e f Prefix Plan Trunk Plan c d Number Plan Office Route Plan g Special Service Plan a c d Checking Cable Connections and Indicators Logging In to the Web Management System Applying for a License e Loading a License 5a 5b Configuring IP Addresses Configuring Accounts and Verifying Services 7a Recording Announcements 7b Editing the Script 7c Configuring Access Codes 7d Verifying Services Plan data Prepare for the configuration Configure the unified gateway Configure IP phones Configure trunks Configure the automatic switchboard Configure the voice mailbox (Optional) a Configuring IP Addresses b Configuring Boards c Configuring SIP Users d Configuring POTS Users e Verifying Services 6a Configuring Office Routes 6b Configuring Prefixes 6c Configuring PRA Trunks 6d Configuring AT0 Trunks 6e Verifying Services 8a Configuring Access Codes 8b Configuring Service Rights 8c Configuring IP phones 8d Verifying Services Note When exceptions occur during the configuration, handle the exceptions by referring to Appendix B. c Logging In to the Web Management System Verify the network connectivity between the PC and the unified gateway. Open Internet Explorer on the PC, enter the IP address of the unified gateway in the address box, and press Enter. Click corner of the login page. in the upper right Enter the administrator information and click Log In. The default IP address of the unified gateway is 9.68..7. Ensure that the IP address (for example, 9.68..) of the PC is in the same network segment as the unified gateway. You can run the ping command to check the network connectivity. This document uses Internet Explorer as an example. Internet Explorer must be 7.0 or a later version, which supports ActiveX and JavaScript. If a message indicating the website security certificate issue is displayed, just click Continue to this website (not recommended) as long as the IP address is correct. The administrator login page is displayed. Default account information for the administrator: User name: admin Password: Change_Me After initial login, change the config password as soon as possible. 6
d Applying for a License If a license is not obtained according to the equipment serial number (ESN) on the chassis during the installation phase, obtain the ESN in the web management system and apply for a license during the configuration phase. In the web management system of the unified gateway, choose System > License information. The license information is displayed. By default, the unified gateway provides a license that supports four voice users. The ESN is a 0-digit number. Obtain the ESN of the unified gateway. Log in to the Huawei ESDP system. ESDP system URL: http://app.huawei.com/isdp Apply for a license according to the contract agreements and the obtained ESN. For details about how to log in to the FNO system and apply for a license, see the website Help. e Loading a License Place the obtained license file to the PC. For example, the directory for storing the license file is D:\U900. In the web management system of the unified gateway, choose System > File Management. The file loading page is displayed. Load the license. mark the positions of the controls to operate when you perform related sub-steps. The description of these marks applies globally in the document. The license data is displayed in the License Current Config information area. Choose System > View License and verify the license data. Total users: total number of users supported CTI users: number of SoftConsole users supported Voice Mail nums: number of concurrent messages supported in the voice mailbox service Conference users: number of concurrent users supported in the voice conference service 7
Configuring the Unified Gateway This chapter describes the configuration based on the U9 and data plan provided in chapter. In actual deployment, configure the unified gateway based on the actual unified gateway model in use and onsite data plan. a Configuring IP Addresses Log in to the web management system of the unified gateway. Click QuickSetup in the upper part of the web page. Enter the IP address information and click Next. For detailed login operations, see section c. The quick configuration wizard is displayed in the left-hand navigation bar, and the IP address configuration pane is displayed on the right side. Fill in the data according to section a IP Address Plan. After you perform this step, a dialog box is displayed, telling you that the device will be restarted after the IP address is changed. Click OK. The unified gateway saves the data and automatically restarts. b Configuring Boards Log in to the web management system of the unified gateway. Choose QuickSetup > Configure Board. Click the target slot and select a board type from the dropdown list box. Configure the transmission mode and transcoding codec format. For detailed login operations, see section c. The board configuration page is displayed. Configure all boards according to section b Board Plan and select the correct board types. When the board type selected is MTU Board, the MTU Parameter Configuration dialog box is displayed. Perform the following operations based on service requirements: If the voice mailbox service is required, set Number of VMS Channels according to the number of concurrent messages supported in the purchased license (see section e for the method of viewing license data.) If the voice conference service is required, set Conference board to Yes. Select the transmission mode (E or T) according to section f Trunk Plan. Ensure that the codec format selected is the same as that on the peer device. Generally, When the transmission mode is E, select ALAW as the codec format. When the transmission mode is T, select ULAW as the codec format. In the scenario described in this document, use the default settings. Example of the configuration result: 5 Click Next. The SIP user configuration page is displayed. 8
c Configuring SIP Users SIP users are users of IP phones, espace soft terminals, and analog phones (connected through the IAD). In this scenario, SIP users use IP phones. In the SIP user configuration page of QuickSetup, click Create. Enter the number information and click OK. The Add SIP User dialog box is displayed. Fill in the data according to section c Number Plan. When long numbers are planned, also set Start long number. Set Authentication mode to By Password, By IP, or By IP and password to ensure users' account security. For more information about the parameters displayed, click next to the corresponding parameter or click Help. If SIP users in other number segments exist, repeat steps - to add these SIP users, for example, adding SIP user numbers 8-88. Click Next. The POTS user configuration page is displayed. d Configuring POTS Users POTS users are users of analog phones and fax machines that are directly connected (through subscriber cables) using the unified gateway. In the POTS user configuration page of QuickSetup, click Create. Enter the number information and click OK. The Add POTS User dialog box is displayed. Fill in the data according to section c Number Plan. When long numbers are planned, also set Start long number. For more information about the parameters displayed, click next to the corresponding parameter or click Help. If POTS users in other number segments exist, repeat steps - to add these POTS users, for example, adding fax number 800 and setting the corresponding long number 56800. Click Complete and Save Data. The web quick configuration wizard is completed. e Verifying Voice Call Services for POTS Users Step Operation Expected Result Have POTS users A and B dial *5# using analog phones. User A and user B hear their own phone numbers played by the system. Have user A call user B. User B's phone rings. Have user B answer the call. A call between users A and B is set up. 9
5 Configuring IP Phones This document describes how to configure espace 7900 series IP phones one by one. For information about how to bulk configure them or how to configure other IP phone models, see the Administrator Guide of the corresponding IP phone model. Prerequisites: An IP phone to configure has been connected to the network and powered on. For detailed operations, see the Quick Start hard copy delivered with the IP phone. 5a Configuring IP Addresses Choose More > Network > IPv Setting > Static. The IP address configuration screen is displayed. Enter the IP address information, and press Done and Back. Fill in the data according to section a IP Address Plan. You do not need to configure the DNS parameter. 5b Configuring Accounts and Verifying Services Open Internet Explorer on the PC, enter the IP address of the IP phone in the address box, and press Enter. Enter the administrator information and Log In. The default account and password for the administrator are admin and admin. Choose Advanced > Account. In the Account Setting area, click. Enter the newly created account information. Set Account and User Name to the phone number, and Password to the authentication password. Fill in the data according to section c Number Plan. Leave Label Name empty. 5 6 Enter the SIP server information and click OK. In the Line Match area, select the line of the newly created account and click Save. Set Network Environment to UC.X. Set Server to the IP address of the unified gateway provided in section a IP Address Plan. Set Port to 5060. Leave other parameters empty. When only one phone number can be assigned to an IP phone, you can configure multiple lines to share the same account if necessary. 7 Choose Advanced > Server. Ensure that the value of Network Environment is UC.X. 8 Verify the service: Have the IP phone user call another user (for example, a POTS user). The POTS user's phone rings. When the POTS user answers the phone, a call is set up. 0
6 Configuring Trunks Configure office route, prefix, and trunk data on the unified gateway to implement voice communication between enterprise users and PSTN users. 6a Configuring Office Routes Office route: Office route selection code: Number change: specifies a direct route between the unified gateway and the peer device. identifies an office route selection policy. Based on this policy, the unified gateway analyzes the route along which calls are sent to the peer device. defines the rules for operations on user numbers. The operations include changing a number, inserting digits to a number, and deleting digits from a number. Log in to the web management system of the unified gateway. Choose Trunk > Office Route Configuration > Office Route Selection Code. Click Create. In the Create Office Route Selection Code dialog box, enter the office route selection code information and click OK. For detailed login operations, see section c. The page for configuring office route selection codes is displayed. Fill in the office route selection code according to section d Office Route Plan. Use the default settings for the other parameters unless there is any special function requirement. For more information about the parameters displayed, click next to the corresponding parameter or click Help. 5 6 Choose Trunk > Office Route Configuration > Office Route. Click Create. In the Create Office Route dialog box, enter the office route information and click OK. Choose Trunk > Office Route Configuration > Number Change Index. The route office configuration page is displayed. When creating an office route, fill in the data according to section d "Office Route Plan" if you need to associate an office route selection code to this office route. Use the default settings for the other parameters unless there is any special function requirement. The number change configuration page is displayed. Click Create. In the Create Number Change dialog box, enter the number change information and click OK. 7 Create all number change rules according to section d Office Route Plan. 8 Click Data Save in the upper right corner of the web management system. Save the data in a timely manner to avoid data loss caused by a device restart.
6b Configuring Prefixes A prefix is the one for a called number, including intra-office prefix and outgoing prefix. An intra-office prefix is used for intra-office or external users to call intra-office users, while an outgoing prefix is used for intra-office users to place outgoing calls, including international toll calls, national toll calls, and local calls. Choose Trunk > Prefix Configuration. The prefix configuration page is displayed. Click Create. The Create Prefix dialog box is displayed. Enter the intra-office prefix information and click OK. Note Repeat steps - to add all intra-office prefixes (for example, 56). Fill in the data according to section e Prefix Plan. After users are configured using QuickSetup, the system automatically creates intra-office prefixes (for example, 8 in the scenario described in this document) for the short numbers. You do not need to manually create them again. However, if long numbers exist, configure the corresponding prefixes, for example, 56 in the scenario described in this document. Set the three key parameters shown in the left-hand figure. For the other parameters, the default settings are recommended. For more information about the parameters displayed, click next to the corresponding parameter or click Help. Click Create. The Create Prefix dialog box is displayed. Enter the outgoing prefix information and click OK. 5 6 Note Repeat steps -5 to add all outgoing prefixes (for example, 900, 90 and 9). Click Data Save in the upper right corner of the web management system. Prefixes with the call attributes being International toll call, National toll call, and Local call are all outgoing prefixes. When configuring the outgoing prefixes, follow the order: international toll call -> national toll call -> local call. Fill in the data according to section e Prefix Plan. Set the key parameters shown in the left-hand figure. For the other parameters, the default settings are recommended. The parameter Display long calling number takes precedence over Calling number change. Therefore, after Display long calling number is set to Yes and if a user that has a long number places an outgoing call, the user's long number is displayed on the called party's phone. Save the data in a timely manner to avoid data loss caused by a device restart.
6c Configuring PRA Trunks In this document, the unified gateway connects to the PSTN using an E trunk (PRA signaling). Therefore, configure a PRA trunk here. If the AT0 trunk is used, configure the AT0 trunk by referring to section 6d. If other trunks are used, configure the trunks by referring to the Product Documentation of the unified gateway. Choose Trunk > Trunk Configuration > PRA. The PRA trunk configuration page is displayed. Click Add A Peer Office. A red line from Local to point:0 is displayed. Click the point:0 icon. The point:0 configuration dialog box is displayed. Click Create. A blank row for your configuration is displayed. Configure the PRA trunk. 5 Fill in the data according to section f Trunk Plan. For more information about the parameters displayed, click next to the corresponding parameter or click Help. After the configuration is complete, the connection line from Local to point:0 turns green. 6 Choose System > Device Configuration. Click Configure next to Clock source configuration. Configure the clock source. The clock source configuration page is displayed. 7 When the unified gateway connects to the PSTN using a PRA trunk, it is recommended that you select the peer device as the clock source to avoid frame slip (voice packet loss). Use the slot number and port number specified in step 5 as those for the active clock. 8 Click Data Save in the upper right corner of the web management system. Save the data in a timely manner to avoid data loss caused by a device restart.
6d (Optional) Configuring AT0 Trunks When the unified gateway connects to the PSTN using an AT0 trunk, create an AT0 trunk and set AT0 interface parameters. If the PRA trunk is used, configure the PRA trunk by referring to section 6c. If other trunks are used, configure the trunks by referring to the Configuration Guide in the Product Documentation of the unified gateway. Choose Trunk > Trunk Configuration > AT0. The AT0 trunk configuration page is displayed. The value on the icon indicates the slot number of the OSU board corresponding to the AT0 trunk. Click the line or icon. The AT0 trunk configuration dialog box is displayed. Configure the AT0 trunk, and click OK. Port: indicates the port number of the FXO port on the OSU board that connects the AT0 trunk. Office Route Number: Set this parameter according to chapter Data Plan. Line Selection Mode: Polling is recommended. Default Called Number: indicates the enterprise switchboard access code. Set this parameter according to chapter Data Plan. Configure the AT0 private lines, and click OK. Port: indicates the port number of the FXO port on the OSU board that connects the AT0 private line. Dedicated Line Number: indicates the short number of an intra-office user. Click Create repeatedly for the system to generate enough private lines. Then, set the parameters. 5 Click Back. The trunk management page is displayed. 6 Click Global. The Global dialog box is displayed. 7 Click Configure next to Country or Region. The Country or Region dialog box is displayed. Select the country or region, and click OK. 8 The factory defaults of the unified gateway provide AT0 signal tones and standard values for impedance parameters of some countries or regions (default: China). If the country or region where the site is located is not included in the preset country/region list or if you need to manually adjust more AT0 interface parameters, see the Configuration Guide in the Product Documentation of the unified gateway. 6e Verifying Services The following assumes that user A is an external user, and enterprise user B's short number is 80 and long number is 5680. Step Operation Expected Result Have user A dial user B's long number 5680. User B's phone rings. Have user B answer the phone. A call between users A and B is set up. Have user B dial 9 and user A's phone number. User A's phone rings and the calling number displayed is 5680. Have user A answer the phone. A call between users A and B is set up.
7 Configuring the Automatic Switchboard This document uses the automatic switchboard with customized announcements as an example to describe the configuration. For information about other types of automatic switchboard and the corresponding configuration methods, see the Product Documentation of the unified gateway. 7a Recording the Switchboard Announcements Use a phone to connect to the unified gateway and directly record switchboard announcements. This method applies to U9, U960, and U98. If you want to use other methods or if other unified gateway models are deployed, see the Product Documentation of the corresponding unified gateway model. Access the Config mode of the unified gateway using the LMT. For details, see Appendix A. Switch to the Command Tree tab and configure the recording prefix (for example, 700). config add prefix dn 770 callcategory vu callattribute vuvoicerecord cldpredeal no dn: indicates the recording prefix, used for connecting to the unified gateway when recording announcements. Customize this prefix and ensure that this prefix is different from user numbers and any other prefixes. Configure the recording authentication config add voicemanager account. account 770 password 770987 try locklen Use a phone to dial the recording prefix and enter the authentication user name and password as prompted. After the authentication is successful, use the phone to record announcements on a specific channel. account: indicates the user name, which is a string of 6 0 digits. password: indicates the password, which is a string of 6 0 digits. try: indicates the maximum number of consecutive password attempts. locklen: indicates the account lock duration (unit: minute) when the number of consecutive password attempts reaches the maximum. To ensure voice quality, record announcements in a quiet environment. The available channel IDs vary depending on the unified gateway model. The recommended channel is channel 5. 7b Editing the Switchboard Script Log in to the web management system of the unified gateway. For detailed login operations, see section c. Choose System > VU Management > Customized automatic switchboard configuration, Click Create. Edit the switchboard script. Voice in channel 5 is played, and calls can be forwarded to extensions. 5 Dial 0 to make a call to the reception desk number 8. 6 5
7c Configuring the Switchboard Access Code In the web management system of the unified gateway, choose Trunk > Prefix Configuration. The prefix configuration page is displayed. Click Create. The Create Prefix dialog box is displayed. Enter the switchboard access code information and click OK. Prefix: indicates the switchboard access code. Set this parameter according to section g Special Service Plan. Script name: Set this parameter according to section 7b Editing the Switchboard Script. For other parameters, use the default values. Click Data Save in the upper right corner of the web management system. Save the data in a timely manner to avoid data loss caused by a device restart. 7d Verifying Services The following assumes that the enterprise switchboard number is 568, user A is an external user, and enterprise user B's short number is 80. Task Step Operation Expected Result Directly transferring to an extension Have user A dial enterprise switchboard number 568. Have user A dial user B's extension number 80. User A hears the announcement "Thanks for calling XXX (company name). Please dial the extension number. To query numbers, dial 0." User B's phone rings. Have user B answer the phone. A call between users A and B is set up. Have user A dial enterprise switchboard number 568. User A hears the announcement "Thanks for calling XXX (company name). Please dial the extension number. To query numbers, dial 0." Querying numbers Have user A dial 0. The phone of a receptionist rings. Have the agent answer the phone. A call between user A and the receptionist is set up. The agent then provides services (telling the external user the number information or transferring the external user's call to an internal user). 6
8 (Optional) Configuring the Voice Mailbox The unified gateway centrally stores and manages voice messages. Users can retrieve messages using intra-office or external phones from anywhere, at any time. Prerequisites: The voice mailbox license is available. You can check whether the license is available on the System > License information page of the web management system. You have set Number of VMS Channels for the MTU board. For detailed operations, see section b. 8a Configuring Access Codes Log in to the web management system of the unified gateway. For detailed login operations, see section c. Choose Trunk > Prefix Configuration. The prefix configuration page is displayed. Click Create. The Create Prefix dialog box is displayed. Enter the unified access code information and click OK. Prefix is the unified access code of the voice mailbox service. Fill in the data according to section g Special Service Plan. Set Service type and Call property to the values shown in the left-hand figure. Use default settings for the other parameters. 5 Click Create. The Create Prefix dialog box is displayed. 6 Enter the voice message access code information and click OK. Prefix is the voice message access code. Fill in the data according to section g Special Service Plan. Set Service type and Call property to the values shown in the left-hand figure. Use default settings for the other parameters. 8b Creating a Voice Mailbox In the web management system of the unified gateway, choose User > Global Service and click Configure next to VMS. The VMS window is displayed. Click Create. The Create voice mailbox dialog box is displayed. Enter the voice mailbox information and click OK. Voice mailbox type: Select Internal VMS of the unified gateway to implement the voice mailbox function. Voice Message Prefix. Set this parameter according to "8a Configuring Access Codes." 7
8c Granting Permissions and Enabling Services In the web management system of the unified gateway, choose User. Select the user number for which services are configured, and click Service Configuration. In the Complex service area, click Configure next to Forwarding service. The dialog box for configuring the call forwarding service is displayed. In the target call forwarding to voice mailbox type area, set parameters and click OK. In this example, the call forwarding to voice mailbox on no reply permission is granted to and the corresponding service is enabled for the user. Priority: When the call forwarding to a voice mailbox and call forwarding to a number services are both configured and registered for a user, the selected call forwarding mode has a higher priority. If Priority is set to None, the priority setting in the global configuration of the unified gateway takes effect. Click Data Save in the upper right corner of the web management system. Save the data in a timely manner to avoid data loss caused by a device restart. Message LED Message button 8e Verifying Services The following assumes that the call-transfer-to-voice-mailbox service has been configured for user A who uses an IP phone, and user A's short number is 80 and long number is 5680. Step Operation Expected Result Have external user B call user A. User A's phone rings. Have user A leave the phone ringing for 0s. User B hears an announcement. Have user B leave a message as prompted. 5 Have user A pick up the phone and dial *89*56*New password# to set the service password. Have user A dial the VMS unified access code (for example, 700) or press the Message button on the IP phone, and retrieve the message as prompted. The system notifies user A of the voice message by means of, for example, the MWI or phone screen message. The phone's initial service password is 56. The services that require password authentication can be used only after the password is changed. The new password must be a 6-digit number. User A hears the message left by user B. 8
9 Next Steps If You Want to... Refer to... Operation Configure the system time: Date, time, and time zone Daylight saving time (DST) Modify system announcements, including: Switching the announcement language (default: Chinese) Customizing announcements Configure the toll fraud prevention function Configure the emergency call function Configure more advanced functions, for example: Call barring policies Intelligent routing Media stream encryption Configure enterprise users' call rights: Local call rights (assigned by default) National toll call rights International toll call rights Configure enterprise users' service rights, for example: Call forwarding services Conference call services Secretary services Modify the administrator's password of the unified gateway Modify the administrator's password of the IP phone Configuration > Configuration Guide > Configuring the Basic Information > Configuring the System Time in the Product Documentation of the unified gateway Configuration > Configuration Guide > Advanced Configuration > Customizing System Announcements in the Product Documentation of the unified gateway Configuration > Configuration Guide > Configuring Toll Fraud Prevention in the Product Documentation of the unified gateway Configuration > Configuration Guide > Advanced Configuration > Configuring the Emergency Call Function in the Product Documentation of the unified gateway Configuration > Configuration Guide > Advanced Configuration in the Product Documentation of the unified gateway Operation and Maintenance > Administrator Guide > Routine Operations > Rights-based Call Restriction Service in the Product Documentation of the unified gateway Operation and Maintenance > Voice Service Guide in the Product Documentation of the unified gateway - - 9 In the web management system of the unified gateway, choose System > Time Configuration. On the Command Tree tab page of the LMT, run the following commands: config dst (used for configuring the DST rule) config dst rule (used for enabling or disabling the DST rule) On the Command Tree tab page of the LMT, run related commands. For details about the commands, see related descriptions in the document. Web management system of the unified gateway Command Tree tab page of the LMT For detailed operations, see related descriptions in the document. Command Tree tab page of the LMT Web management system of the IP phone For detailed operations, see related descriptions in the document. For detailed operations, see related descriptions in the document. (Using SIP users as an example) In the web management system of the unified gateway:.choose User > SIP User..Select a user number and click Service Configuration..Click Configure next to Call-out restriction. For detailed operations, see related descriptions in the document. Web management system of the unified gateway: clicking Change password in the upper right. Web management system of the IP phone: choose Advanced > Change Admin Password.
Appendix A Logging In to the Unified Gateway Using the LMT 5 Obtain and decompress the LMT software package. Double-click IPT_LMT.exe in the IPT_LMT folder. Right-click Device Tree and choose Add Device from the shortcut menu. Enter the name and IP address of the unified gateway, and click OK. Right-click the newly added unified gateway from the Device Tree and choose Connect from the shortcut menu. The LMT software package IPT_LMT.zip is stored in the 0 Tools\LMT directory of the U900 version software package. The Local Maintenance Terminal window is displayed. The Add Device dialog box is displayed. The device added will be displayed in the left-hand device tree. The device connection dialog box is displayed. 6 Enter the login information and click OK. Default values for parameters: User name: admin View mode password and Config mode password: Change_Me Appendix B Common Faults During the Configuration If the fault you encounter is not listed in the following table, you can hand the fault in either of the following ways: Consult related chapters in the Product Documentation of the espace UC V00R00C00 and unified gateway about the fault handling suggestions. Seek technical support by referring to Appendix C "Huawei Technical Support." Symptom Possible Cause Handling Suggestion User A calls user B, but user B does not answer the call. User A then hears an announcement, prompting user A to leave a message. Before user A leaves a message, the system plays an announcement, telling user A that the operation ends. When a user enters the service password for retrieving voice messages, the system prompts the user with an input error message. When the configuration engineer is loading the license file of the unified gateway, the system prompts the configuration engineer with a loading failure message. The number of VMS channels is not configured when the MTU board is being added. The user has not changed the service password. The phone's initial service password is 56. The ESN in the license file is different from the actual ESN of the unified gateway.. In the web management system of the unified gateway, choose System > Board Configuration.. Right-click the MTU board and choose Configure from the shortcut menu.. Set Number of VMS Channels according to the number of concurrent messages supported in the purchased license, and click OK. Have the user pick up the phone and dial *89*Old password*new password# to change the service password. The password must be a 6-digit number.. In the web management system of the unified gateway, choose System > License information, and record the value of Equipment SN.. Use a text editor to open the license file and record the value of Esn.. If the two values are different, re-apply for a license according to the value of Equipment SN. Appendix C Huawei Technical Support If you cannot rectify the fault with the assistance of this document, obtain Huawei technical support in either of the following ways: Contact Huawei's local customer service center. For information about the local service hotline and email, visit http://support.huawei.com/enterprise and click Global Service Hotline on the right side. Contact Huawei's technical support engineers in the local representative office. 0