Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0

Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 Release 6.0 18-603648 June 2010

2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. For full support, please see the complete document, Avaya Support Notices for Hardware Documentation, document number 03 600759. To locate this document on our Web site, simply go to http:// www.avaya.com/support and search for the document number in the search box. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support. Please note that if you acquired the product from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation(s) and Product(s) provided by Avaya. All content on this site, the documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil, offense under the applicable law. Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/ support 2 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Contents Chapter 1: Migration overview...5 Overview...5 Prerequisites...5 Determining the release version of Intuity Audix...5 Determining the languages installed on the INTUITY AUDIX R5.1 server...6 Verifying the number of subscribers on the Intuity Audix R5.1 system...6 FTP server requirement...7 Removing AMIS nodes on the Intuity Audix R5.1 system...7 Chapter 2: Backing up data on the INTUITY AUDIX R 5.1 server...9 Log in to the Intuity Audix R5.1 system...9 Verifying system-level settings on Intuity Audix Release 5.1 server...9 Verifying Class of Service settings on the Intuity Audix Release 5.1 server...10 Verifying password length on the Intuity Audix Release 5.1 server...11 Administering the FTP server...11 Backing up the INTUITY AUDIX R5.1 data...12 Downloading announcement sets for Communication Manager Messaging...12 Chapter 3: Installing Communication Manager Messaging R6.0...15 System Platform Installation for Communication Manager Messaging R6.0...15 Communication Manager Messaging solution template installation...15 Chapter 4: Migrating backup data to the Communication Manager Messaging server...17 Stopping Communication Manager Messaging...17 Downloading backup files from the INTUITY AUDIX R5.1 server...17 Moving the backup files to a temporary folder on the messaging server...18 Restarting the messaging application...18 Checking the progress of migration...19 Restarting the system...19 Testing if migration is successful...20 Index...21 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 3

4 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Chapter 1: Migration overview Overview The migration process from INTUITY AUDIX R5.1 to Communication Manager Messaging Federal R6.0 involves the backup and migration of the following types of data: Subscribers Recorded names Personal greetings Messages Mailing lists Class of service records Networked computers Prerequisites Determining the release version of Intuity Audix Prerequisites PuTTy application on your laptop computer. 1. Open a PuTTY window. 2. Select SSH. 3. In the Host Name (or IP address) field, type the IP address of the INTUITY AUDIX R5.1 server. 4. Log in as tsc. 5. At the CMM@servername prompt, type lu v. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 5

Migration overview Important: Ensure that the Intuity Audix release version is R5.1-1.43.0. Determining the languages installed on the INTUITY AUDIX R5.1 server 1. Open a browser window. 2. In the Address field, enter the IP address of the INTUITY AUDIX R5.1 server. 3. Log in as tsc. 4. Click Software Management. 5. Click Intuity Software Display. 6. Note the language files installed on the server. Note: During migration install the language files on the Communication Manager Messaging Federal R6.0 server. Verifying the number of subscribers on the Intuity Audix R5.1 system The Intuity Audix R5.1 system must not exceed 125,000 subscribers. 1. Log in to the Intuity Audix R5.1 system using PuTTy. 2. On the main menu, select Audix Administration > Type list measurements feature day > Subscribers. Ensure that the remote subscribers do not exceed 125000. 6 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Prerequisites FTP server requirement Ensure that you have an FTP server connected to the network. The system requires the server to transfer backup data. Removing AMIS nodes on the Intuity Audix R5.1 system 1. On the main menu, select Networking administration > Remote machine administration > AMIS Analog Machine Administration. 2. Select a machine. 3. Press Delete. 4. Select yes. 5. Press Enter. Note: Communication Manager Messaging does not support the AMIS analog networking to exchange voice mail messages between remote systems. This is because it uses QSIG integration and does not have analog ports. Important: You also need to remove the following DCP remote machine nodes: 9600 connection type 56K connection type 64K connection type DCP node profiles are not supported on Communication Manager Messaging. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 7

Migration overview 8 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Chapter 2: Backing up data on the INTUITY AUDIX R 5.1 server Log in to the Intuity Audix R5.1 system 1. Open a PuTTY window. 2. Select SSH. 3. In the Host Name (or IP address) field, type the IP address of the INTUITY AUDIX R5.1 server. 4. Log in as tsc. 5. Enter the terminal type as vt100. 6. Enter Vex. The system displays the Intuity Main Menu screen. Verifying system-level settings on Intuity Audix Release 5.1 server Ensure that settings for each of the options on the Intuity Audix Release 5.1 server and the Communication Manager Messaging R6.0 server match. 1. Open an SSH session from PuTTY to the Intuity Audix R5.1 server. 2. Select Audix Administration and press Enter. 3. Note down the settings for each option on the change system-parameters page. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 9

Backing up data on the INTUITY AUDIX R 5.1 server System-Parameters (Intuity Audix system) Messaging Administration (System Management Interface > Administration> Messaging) (CM Messaging system) activity-log Under Messaging Administration -> Activity Log Configuration analog-network Under Server Administration -> Networked Servers dial-sequences Under Messaging Administration -> Dial Sequences features Under Messaging Administration -> Features imapi-options Under Messaging Administration -> MCAPI Options limits Under Messaging Administration -> Limits outcalling Under Messaging Administration -> Outcalling Options sending-restrictions Under Messaging Administration -> Sending Restrictions thresholds Under Messaging Administration -> Thresholds Verifying Class of Service settings on the Intuity Audix Release 5.1 server 1. Log in to the Intuity Audix R5.1 server using SSH. 2. On the main menu, select Audix Administration. 3. Enter list COS <n>, where <n> is the class of service number. 4. Ensure that the settings in the COS pages for the Intuity Audix R5.1 server and the corresponding settings for the Communication Manager Messaging R6.0 server match. 10 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Verifying password length on the Intuity Audix Release 5.1 server Verifying password length on the Intuity Audix Release 5.1 server 1. Log in to the Intuity Audix R5.1 server using SSH. 2. On the main menu, select Audix Administration. 3. Enter change system-parameters features. 4. On page 1, in the Log-In Parameters field, note the length of the password in the Minimum Password Extension field. Next steps Ensure that the password length set for the Intuity Audix R5.1 server matches the corresponding setting for the Communication Manager Messaging R6.0 server. Administering the FTP server 1. Open a browser. 2. In the Address field, type the IP address of the INTUITY AUDIX R5.1 server. 3. Press Enter. 4. On the INTUITY AUDIX Multimedia Messaging System Web page, click Network Backup. 5. Click Administer FTP Server. 6. Enter information for the following fields: Remote Host Remote User Remote Password Remote Directory Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 11

Backing up data on the INTUITY AUDIX R 5.1 server Remote port 7. Click Save to set up the FTP server. Backing up the INTUITY AUDIX R5.1 data 1. On the INTUITY AUDIX Multimedia Messaging System Web page, click Network Backup 2. Click Backup. 3. Except for the AUDIX Announcements data type, select all data types. Important: Ensure you do not backup announcement data. 4. Click Backup. Important: If you do not back up a data type, later in the migration process you need to manually restore that data type to the Communication Manager Messaging Federal R6.0 server. Downloading announcement sets for Communication Manager Messaging You need to manually install the announcement sets on the Communication Manager Messaging server. 1. Open a browser. 2. In the Address field, type http://support.avaya.com. 3. In the left navigation pane, click Downloads. 12 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Downloading announcement sets for Communication Manager Messaging 4. Select the messaging product. 5. Download the required announcement sets. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 13

Backing up data on the INTUITY AUDIX R 5.1 server 14 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Chapter 3: Installing Communication Manager Messaging R6.0 System Platform Installation for Communication Manager Messaging R6.0 Refer to the Installing and Configuring Communication Manager Release 6.0 book to install System Platform and to install the Communication Manager template. Communication Manager Messaging is installed as part of the installation of the Communication Manager template. Communication Manager Messaging solution template installation Prerequisite You need to install the license for Communication Manager and Communication Manager Messaging. Refer to the Implementing Avaya Aura Communication Manager Messaging book to install the Communication Manager Messaging solution template. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 15

Installing Communication Manager Messaging R6.0 16 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Chapter 4: Migrating backup data to the Communication Manager Messaging server Stopping Communication Manager Messaging 1. On the System Management Web interface, click Administration > Messaging. 2. In the Utilities field, click Stop Messaging. Downloading backup files from the INTUITY AUDIX R5.1 server 1. On the System Management Web interface, click Administration > Server (Maintenance). 2. In the Miscellaneous field, click Download files. 3. Select one of the following methods to download the backup files: File(s) to download from the machine I m using to connect to the server. File(s) to download from the LAN using URL. 4. Depending on the method you select, perform either of the following: Click Browse to download the messaging tar files. Enter the URL to download the messaging tar files and enter the host name and domain name of the proxy server. 5. Click Download. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 17

Migrating backup data to the Communication Manager Messaging server Important: The number of.tar files may be more than one. The number depends on the file set downloaded while backing up the files on the INTUITY AUDIX R5.1 server. 6. Repeat Step 4 if there are more than four backup files to download. Moving the backup files to a temporary folder on the messaging server 1. Open a PuTTy session. 2. Select SSH. 3. Enter IP address of the messaging server 4. Log in as craft. 5. Type /vs/bin/mv_backup_files to move the backup tar files from ~ftp/pub into a temporary folder on the messaging server. Restarting the messaging application 1. Under Utilities, click Stop Messaging. 2. After the application stops, click Start Messaging. 18 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Checking the progress of migration Checking the progress of migration 1. In the telnet window, type cd /migrate/ia5.1/log. 2. Type tail f migration_log. The system displays a log indicating the progress of the database migration. When this log stops growing, and you see Removing temporary files, the next phase of the migration begins. 3. Type control-c to terminate the tail command. 4. Type tail f audixupg.out. The system displays the names and messages that get transcoded from CELP to G.711. After the transcoding is complete, the database upgrades to the current release. When this log stops growing and you see Update operation complete, the migration is complete and messaging starts automatically. 5. Type control-c to terminate the tail command. 6. Type tail f migration_log. When this log stops growing, and you see The migration has completed, migration is complete. 7. Type control-c to terminate the tail command. Restarting the system 1. Open a compatible Internet browser on your computer. Currently System Management Interface only supports Microsoft Internet Explorer 7.0 and 8.0. 2. Enter the IP address of the Communication Manager virtual machine. 3. On the System Management Interface Web page, select Administration. 4. Click Server (Maintenance). 5. In the navigation pane, click Server > Shutdown Server. The system displays the Shutdown This Server Web page. 6. Select Immediate Shutdown. Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 19

Migrating backup data to the Communication Manager Messaging server 7. Select the Restart server after shutdown check box. 8. Click Shutdown. The Communication Manager virtual machine restarts. The server takes approximately 10 to 15 minutes to restart. Testing if migration is successful 1. Log in to the System Management Web interface. 2. Click Administration > Messaging. 3. In the Software Management field, select List Messaging Software. 4. Verify that the version of messaging is valid and it is the upgraded version. 5. Verify that the subscribers, announcement sets for subscriber(s), messages, names, and greetings created for the INTUITY AUDIX server have been migrated to the Communication Manager Messaging Federal server. 20 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010

Index A Administering the FTP server...11 B Backing up the Intuity Audix R5.1 data...12 C Checking the progress of migration...19 Communication Manager Messaging solution template installation...15 D Determining the languages installed on the IA R5.1 server...6 Determining the release version of Intuity Audix...5 Downloading announcement sets...12 Downloading backup files from the IA R5.1 server... 17 F FTP server requirement...7 L legal notices...2 Log in to the Intuity Audix R5.1 system...9 M Moving backup files to a temporary folder on the messaging server...18 N notices, legal...2 O Overview...5 R Removing AMIS nodes on the Intuity Audix R5.1 system 7 Restarting the messaging application...18 Restarting the system...19 S Stopping Communication Manager Messaging...17 System Platform Installation for Communication Manager Messaging...15 T Testing if migration is successful...20 V Verifying Class of Service settings on the Intuity Audix Release 5.1 server...10 Verifying password length on the Intuity Audix Release 5.1 server and Communication Manager Messaging R6.0 server...11 Verifying system-level settings Intuity Audix Release 5.1 server...9 Verifying the number of subscribers on the Intuity Audix R5.1 system...6 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010 21

22 Migrating from Intuity Audix R5.1 to Avaya Aura Communication Manager Messaging R6.0 June 2010