We give you the edge. Telephone Standard Integral TS 13 connected to ISDN Telecommunications Systems Integral Operating Instructions
Familiarise yourself with your telephone Important notes What you should definitely read -- Your TS 13 and all keys at a glance (see Pages 5--6) -- Basic operating principles (starting on Page 8) Please note This telephone is only for connection to Tenovis TK system digital interfaces and meets the basic requirements of the European guidelines 1995/5/EG (Radio und Telecommunication Terminal Equipment, R&TTE). This telephone is not designed for direct operation on public telephone network interfaces If problems occur when operating the device, please consult your dealer or the Tenovis service in the first instance. The Declaration of Conformity can be requested from the following internet address. www.tenovis.com/deutsch/verzeichnis/conformance.htm or under index look for the key word: Conformity The equipment may only be opened or repaired by a qualified technician. Do not open the telephone yourself. Doing so could damage the unit and cause it to malfunction. Positioning the telephone Place the telephone on a non--slip surface, especially if the furniture is new or has recently been cleaned with cleaning agents. Enamels or cleaning agents may contain substances which soften the base parts of your telephone, and the softened bases can leave undesirable marks on the furniture. Tenovis cannot assume liability for damages of this kind. 2
Table of Contents Familiarise yourself with your telephone Important Notes... 2 Table of Contents... 3 Your TS 13 at a glance... 5 All keys at a glance... 6 Get to know your telephone Special features of your telephone... 7 Basic operating principles... 8 Make it easy on yourself... 11 Get to know your telephone Making a call... 12 Accepting calls... 17 Handsfree mode... 19 Making several connections simultaneously... 21 Conference... 24 While you are out (Call diversion)... 27 Changing call diversion from another phone... 32 Telephoning with convenience Storing call numbers... 34 Storing a call number as a note... 41 Who called? (Call list)... 42 View call charges... 44 Reminding yourself (Appointments)... 48 When you have something to say... 53 Outside business hours (Night service)... 59 Locking your telephone... 60 3
Table of Contents Using the telephone with partners Using the telephone with partners... 63 Customising your telephone Changing general settings... 65 Specifying language and audio settings... 72 Extras for your telephone Konf-Tel external handsfree equipment... 75 DSS module... 77 Handsfree with auxiliary loudspeaker... 80 Operating your telephone from a PC... 81 Special areas of application Telephoning in a hotel... 82 When in doubt, look it up Overview of all functions... 91 Symbols and messages in the display... 95 Ringing- and handset tones... 104 If something s not working... 105 Key word index... 106 4
Your TS 13 at a glance Familiarise yourself with your telephone AEI interface For connecting accessories (on the bottom of the phone) Handsfree microphone (on the bottom of the phone) Display keys For various purposes; the current function is shown in the display Display The displays assist you in operating the phone. LED-display Flashes when you receive a call Digit keys with letters For dialing call numbers and entering codes Pre--assigned function keys For quick access to certain functions. 5
Familiarise yourself with your telephone All keys at a glance Digit keys with letters: For dialing call numbers and entering codes. Star and Hash: For special functions Handsfree mode: Activates the loudspeaker and microphone so that you can use the phone with the handset on-- hook. Menu / Up--arrow: Displays the menu from which you can execute many of your phone s functions. Down--arrow: Moves the highlight in the display downwards. Enter: Calls up a highlighted menu item, or confirms an entry. Call monitoring: Switches the loudspeaker on and off and enables dialing with the handset on--hook. Redial: Displays the redial menu (the five most recently dialed external call numbers). Refer--back: Initiates refer--back. Release: Releases the current connection and, in entry mode, exits the current menu. 6
Special features of your telephone Get to know your telephone The display helps you The display contains various information such as the status of your current connection. The displays also guide you step--by--step through the operation of the phone. The display keys have varying functions, depending on the operating steps you are currently executing. The current function of each key is shown in the display (see Page 10). The display shows you the call number of every ISDN caller, enabling you to see who is on the other end of an incoming call. If name and call number of the caller have been stored in your telephone system, you will see the caller s name. Menu and function keys Most functions can be selected and executed via the menu (see Page 9). To make operation easier, you can assign frequently used functions to the display keys (see Page 91). Protection against unauthorised use You can use the lock function to protect your phone against unauthorised use (see page 60). 7
Get to know your telephone Basic operating principles The following pages provide a short description of the basic operating principles of your telephone. -- How to select and call up functions in the menu -- What your phone s idle display shows you -- How to use the display keys of your phone Table of contents Selecting functions in the menu... 9 Cancelling a procedure... 9 What does the idle display show?... 10 Using a status message to call up the associated menu item... 10 Display keys... 10 8
Basic operating principles Get to know your telephone Selecting functions in the menu Press this key. The menu is displayed. Press the up or down arrow key until the desired menu item is high- or lighted. Press this key to call up the highlighted function. Cancelling a procedure Ifyoumadeamistake: Lift the handset and replace it again. Ending and storing a setting Scroll to the End menu item. i If you cannot find the desired function in the menu, check whether it is assigned to a display key. Functions assigned to display keys no longer appear in the menu. More functions become available while you are using the phone. These can then be called up in the same manner. 9
Get to know your telephone Basic operating principles What does the idle display show? 21 Miller 15.04.99 16:50 Night service 1 (on) The idle display contains: -- Your name and call number -- Date and time -- Additional information on the status of your phone, e.g. Night service 1 (on). Using a status message to call up the associated menu item To change the status, e.g. deactivating night service: Scroll to the desired status message, e.g. night service 1 (on). To deactivate night service. Display keys The display keys may have various functions, e.g. acting as line keys to occupy external lines. In that case, the symbols below the keys display the status of the corresponding line: Symbol for the upper key Symbol for the lower key Symbol flashes slowly: Internal call Symbol flashes quickly: External call Symbol illuminates: Busy i You can connect a DSS module to your telephone. This makes it possible for you to enter letters (see Page 79). 10
Make it easy on yourself Get to know your telephone Adjust volume Various acoustic settings such as the handset or ringer volume can be adjusted to suit your surroundings. Specifying the language of the menu The menu items can be displayed in either English, German or French (see Page 74). Storing call numbers You can conveniently store call numbers for your telephone (see Page 34). Handsfree when called You can set your telephone to automatically answer internal calls in handsfree mode. You will not need to lift the handset and can immediately start speaking to the caller (see Page 69). Labelling display keys Labelling strips are provided below the display keys. You can then see at a glance which functions are assigned to these keys. 11
Get to know your telephone Making a call You can use the telephone as usual within and outside of your telephone system. Internal: Dial the desired extension number directly. External: Occupy a line and dial the call number. After calling an external number that s occupied, you can request for it to be called back after a delay. You can use the destination keys to dial the five most recently called numbers again (redial) and to dial frequently needed call numbers. You can initiate an automatic call--back within your telephone system to be notified when an occupied extension or external line becomes free. You can also cut into another call within your system if you have something urgent to tell one of the participants. If you do not want to reveal your number to an external call partner, providing you have the authority, you can prevent the number from being shown in your call partner s display. Calling within your telephone system... 13 Calling outside your telephone system... 13 Making a call with the destination key... 13 Making a call with speed dial... 13 Setting delayed redial... 14 Delayed redial... 14 Calling one of the five most recent external call numbers (Redial)... 14 If all external lines are busy (External line call--back)... 15 Cutting in on another call... 15 Ending the cut--in... 15 Preventing your own call number from being displayed... 16 Reactivating display of your own call number... 16 12
Making a call Get to know your telephone Calling within your phone system Lift the handset.... Enter the call number. Calling outside your telephone system Lift the handset. Enter the external line code.... Enter the call number. Making a call with the destination key Lift the handset. Press the destination key for the desired subscriber. Making a call with speed dial Lift the handset. Press the Speed dial function key (function key must be programmed for this).... Enter the number of the general or individual code dialing destination under which the desired call number is stored. To use the phone without the handset: press the Handsfree key. Instead of entering the external line code press the Line key i 13
Get to know your telephone Making a call Setting delayed redial Scroll to the Set telephone menu item. Scroll to the Number of redials (3) menu item. Press repeatedly until the desired number of redials ( 0, 3, 5, 10 ) is set. The setting 0 deactivates the entire delayed redial function, and it no longer appears in the menu. Scroll to the Redial every (30s) menu item. Press repeatedly until the time interval of the delayed redial ( 15s, 30s, 60s, 90s, 120s ) is set. Delayed redial The line of the external subscriber dialed is busy. Scroll to the menu Delayed redial item. The display reads Redial every 30 secs.. The external call number is dialled automatically in accordance with your configuration e.g. 3 times every 30 seconds. Calling one of the five most recent external call numbers (Redial) Display the 5 most recently dialed call numbers. Scroll to the desired number, e.g. 02078946636. Scroll to the Dial menu item. Dial the call number. 14
Making a call Get to know your telephone In case of busy signal (Automatic call back) Scroll to the Call-back menu item. Initiate call--back. You hear the acknowledgement tone. Replace the handset. As soon as the other connection is free, your telephone rings. Lift the handset. If all external lines are busy (External line call--back) You dial the exit code but do not get a connection. Press the external line call--back key. You hear the acknowledgement tone. ring. Replace the handset. As soon as an external line is free, your telephone will Lift the handset and dial the desired external call number. Cutting in on another call Scroll to the Cut in menu item. You are now included in the conversation and can give the subscriber your message. The subscribers hear a cut--in tone. Ending the cut--in Scroll to the End menu item. i To cancel external line call--back: Press the External line call--back key while the phone is idle. 15
Get to know your telephone Making a call Preventing your own call number from being displayed Leave handset on hook. Press this key. Press these keys. The display reads until the next telephone conversationcall number display(off). Reactivating display of your own call number Leave on hook. Press this key. Press these keys. The display reads briefly Remote call no. ID (on). 16
Accepting calls Get to know your telephone You can lift the handset and speak with the caller as usual. Alternatively, you can answer the call by pressing the Handsfree key, which enables you to conduct the call with the handset on--hook. If another subscriber in your system or partner group receives a call, you can pick up the call from your phone. When you receive a call... 18 When another telephone receives a call (Pick--up)... 18 Pick--up in a group... 18 17
Get to know your telephone Accepting calls When you receive a call Your telephone rings. The call is shown in the display. Lift the handset. When another telephone receives a call (Pick--up) A particular telephone rings. Lift the handset. Scroll to the Call pick-up menu item.... Enter the number of the ringing telephone. Pick--up in a group Any telephone in the group rings. Lift the handset. Scroll to the Call pick-up menu item. Scroll to the desired call, e.g. 02078946636->12. To use the phone without the handset: Press the Handsfree key. i 18
Handsfree mode Get to know your telephone You can activate the loudspeaker of your telephone in order to hear the caller without having to use the handset. You can also activate handsfree mode during a call and then continue the conversation with the handset on--hook. Hello... Hearing the caller through the loudspeaker (Call monitoring)... 20 Using the phone with the handset on--hook (Handsfree)... 20 Handsfree mode -- Ending the call... 20 Handsfree mode -- Continuing the call with the handset... 20 19
Get to know your telephone Handsfree mode Hearing the caller through the loudspeaker (call monitoring) Duringacall: Activate the loudspeaker. You can then hear the caller through the loudspeaker. Using the telephone with the handset on--hook (Handsfree mode) Activate handsfree mode.... Enter the call number. When the subscriber answers, you can speak to him with the handset on--hook. Handsfree mode -- Ending the call During the handsfree call: Deactivate handsfree mode. Handsfree mode -- Continuing the call with the handset During the handsfree call: Lift the handset. 20
Get to know your telephone Making several connections simultaneously During a call, you can consult with a third subscriber or forward your current caller. You can also accept another call while you are already on the phone (Call waiting). You can accept up to three additional calls. Consultation during a call (Refer--back)... 22 Switching between two callers... 22 Forwarding a caller... 22 Answering a second internal call (Internal call waiting)... 22 Answering a second external call (External call waiting)... 22 Hold call on line... 23 Switching between two external callers (Mediate)... 23 21
Get to know your telephone Making several connections simultaneously Consultation during a call (Refer--back) Duringacall: Initiate refer--back. The other party is waiting.... Enter the number of the subscriber whom you wish to consult. Switching between two callers Switching to a waiting party during a call: Press the line or partner key of the caller to whom you wish to switch. Forwarding a caller Duringacall: Initiate refer--back.... Enter the number of the desired connection. Replace the handset. Answering a second internal call (Internal call waiting) You receive a second call while you are on the phone. Press this key to accept the internal call. The first caller is waiting and cannot hear your conversation. Answering a second external call (External call waiting) You receive a second external call while you are on the phone. Press the line key to occupy the calling line. You can now speak to the external caller. The first caller is waiting and cannot hear your conversation. 22
Get to know your telephone Making several connections simultaneously Hold call on line While you are on the phone (external call): Scroll to the Hold call menu item. The other party is waiting. The same line is occupied. You hear the dialing tone.... Enter the number of the external subscriber whom you wish to consult. Connecting two external calls While you are on the phone (external call): Scroll to the Hold call menu item. The other party is waiting. The same line is occupied. You hear the dialing tone.... Enter the external number. Replace the handset. The callers are connected. You do not now have a line occupied. Switching between two external callers (Mediate) While you are on the phone (external call): An external caller is waiting. Press this key. You are then connected with the waiting external caller again. These functions must be activated by your network operator. i 23
Get to know your telephone Conference You can speak with two callers simultaneously (3 Way Conference). There are three ways of ending a 3 way conference call: -- Cut yourself out and leave the other two connected to each other -- Continue speaking with both subscribers individually (Mediate) -- End the conference and release all connections A conference is initiated via a refer back. Therefore, you can at first speak alone with the new call partner. As many internal call partners as you wish can take part in an internal conference call, or alternatively up to two external call partners. You can leave an internal conference, whereby the connection will remain between the other subscribers. An external conference is possible with an internal and an external call partner, or alternatively with up to two external call partners. If you have initiated an external conference, you have the possibility to end this and release all the connections, or you can cut yourself out of the call and leave the other participants connected with one another. Adding an internal subscriber... 25 Adding an external subscriber... 25 Including a refer--back subscriber in an internal call... 26 Including a refer--back subscriber in an external call... 26 Forwarding external to internal... 27 Ending the conference and maintaining the connections... 27 Ending the conference and releasing the external connections... 27 24
Conference Get to know your telephone Including a refer--back subscriber in an internal call During an internal call, e.g. with subscriber 11: Initiate refer--back. Establish a connection to an internal or external subscriber, e.g. subscriber 12. Scroll to the Conference with 11 menu item. The three of you can now speak with each other. If necessary, scroll to the menu item Extend conference: If necessary, confirm to include another call partner. Establish a further connection to an internal or external call partner and add to the conference as shown above. If necessary, scroll to the Quit conference menu item to leave the conference. The connection between the remaining conference participants continues. Including a refer--back subscriber in an external call During an external call, e.g. with subscriber 02078946636: Initiate refer--back. Establish a connection to an internal or external subscriber, e.g. subscriber 12. Scroll to the Conference with 02078946636 menu item. You can now speak with one another. Select the menu item Extend conference: to include another call partner, if necessary. 25
Get to know your telephone Conference If necessary, establish a further connection to an internal or external call partner and add to the conference as shown above. If necessary, replace the handset to end the conference between all participants. If necessary, scroll to the Quit conference menu item to leave the conference. The connection between the remaining conference participants continues. Forwarding external to internal During the conference: Scroll to the Transfer call menu item. The following appears in the display Transfer call.... Enter the internal call number. Replace the handset. Ending the conference and maintaining the connections During the conference with at least one external subscriber: Scroll to the relevant menu item e.g. Return to 11. You are then connected with the one subscriber while the other holds the line. Ending the conference and external connections During the conference: Replace the handset. 26
While you are out (call diversion) Get to know your telephone You can divert your calls to another connection within your system or to an external call number. You can also set up call diversion for another telephone in your system. You can decide whether the calls should be diverted immediately, or only if no one answers after a specified time period. You can decide whether the calls should be diverted immediately, or only if no one answers after a specified time period. You can divert all incoming calls while you are on the phone (Call diversion if busy). Diverting calls for your own telephone... 28 Diverting calls for another telephone to your own telephone... 28 Diverting calls for another telephone... 29 Diverting calls to an external call number... 30 Diverting an external line bundle... 31 Deactivating call diversion... 31 Changing call diversion destination from another phone... 32 27
Get to know your telephone While you are out (call diversion) Diverting calls for your own telephone Scroll to the Call Diversion menu item. Scroll to the Divert to menu item.... Enter the internal call number to which the calls are to be diverted. Scroll to the Immediately, Delayed redial or If busy menu item. Diverting calls for another telephone to your own telephone Scroll to the Call Diversion menu item. Scroll to the Divert from menu item.... Enter the internal number of the subscriber for whom you want to set up call diversion to your own telephone. Scroll to the Immediately, Delayed redial or If busy menu item. i The most recent call diversion is valid. Delayed call diversion and Call diversion if busy can be set up simultaneously to different subscribers. 28
While you are out (call diversion) Get to know your telephone Diverting calls for another telephone Scroll to the Call diversion menu item. Scroll to the Divert for menu item.... Enter the internal call number of the subscriber for whom you want to set up call diversion.... Enter the internal call number to which the calls are to be diverted. Scroll to the Immediately, Delayed redial or If busy menu item. i The most recent call diversion is valid. Delayed call diversion and Call diversion if busy can be set up simultaneously to different subscribers. 29
Get to know your telephone While you are out (call diversion) Diverting calls to an external call number Scroll to the Call diversion menu item. Scroll to the Ext. call div. menu item.... Enter the external call number to which calls are to be diverted. Scroll to the Immediately, Delayed redial or If busy menu item. i The most recent call diversion is valid. Delayed call diversion and Call diversion if busy can be set up simultaneously to different subscribers. 30
While you are out (call diversion) Get to know your telephone Diverting an external line bundle Scroll to the Call Diversion menu item. Scroll to the desired menu item, e.g. Bundle 1.... Enter the internal call number to which calls for this bundle are to be diverted. Scroll to the Activate menu item. Deactivating call diversion In the idle display: Scroll to the desired entry, e.g. Call diversion to 21. Scroll to the Delete menu item. 31
Get to know your telephone Changing call diversion from another phone You can call from outside of your TK-system and set up and change a call diversion for your handset or another telephone. This is possible from every telephone with subsequent -tone dial (DTMF). Call the subscriber whose call diversion is to be changed number from an external phone, e.g. 02078946636. Dial your TK-system call Enter the call number of the remote control subscriber, e.g. 24. A dialing tone sounds as confirmation. Enter the internal call number of the subscriber for whom you want to change the call diversion. 4-or 6-digit secret PIN-of the subscriber must be entered, e.g. 1234. A dialing tone sounds as confirmation. Now continue with one of the following four options (a - d): a) Divert calls to an external telephone (external call diversion) Press Star, 149. Enter the code for the call diversion option, e.g. 1. Codes for the call diversion options: 1 = immediate -- 2 = after a delay -- 3 = if busy to which calls are to be diverted, e.g 01314638278. Enter the external call number Press the Hash key. You hear the acknowledgement tone. i Changing call diversion from another phone must be activated by the service department. The service department will also tell you the number of the remote control subscriber. External call diversion You do not need to enter an external call number if you call out from the same telephone to which you want to divert calls. The call number assignment must be active for the telephone, though. 32
Get to know your telephone Changing call diversion from another phone b) Diverting calls from an internal subscriber (Call diversion from, Follow me) Press Star, 70. Enter the code for the call diversion option, e.g. 1. Codes for the call diversion options: 1 = immediate -- 2 = after a delay -- 3 = if busy Enter the internal call number of the subscriber as 2 or 4 digits from which the calls are to be diverted. You hear the acknowledgement tone. c) Diverting calls to another internal telephone or a mailbox (Call diversion to) Press Star, 71. Enter the code for the call diversion option, e.g. 1. Codes for the call diversion options: 1 = immediate -- 2 = after a delay -- 3 = if busy Enter the internal call number of the subscriber as 2 or 4 digits to whom the calls are to be diverted. You hear the acknowledgement tone. d) Deactivating call diversion or or Press Hash 149 for external call diversion Press Hash 70 for call diversion from Press Hash 71 for call diversion to You hear the acknowledgement tone. The call diversion is now deactivated. 33
Telephoning with convenience Storing call numbers Your telephone system can store up to 800 call numbers for all subscribers. Additionally, you can store up to 100 individual call numbers, which are then only available from your telephone. Call numbers can be stored using both the telephone book as well as the Programming menu item. You can assign the stored call numbers to your phone s display keys and then dial by simply pressing a key. 5643 6884 5869 7324 Storing individual call numbers... 35 Storing general call numbers... 36 Storing individual call numbers in the telephone book... 37 Storing general call numbers in the telephone book... 38 Dialing a number from the telephone book... 39 Changing call numbers in the telephone book later... 40 Deleting an entry in the telephone book... 40 34
Storing call numbers Telephoning with convenience Storing individual call numbers Scroll to the Programming menu item. Scroll to the Individual destinations menu item.... Enter the number that of the subscriber whose call number you wish to store. If the call number to be stored is only to be available from your telephone then you must also enter your subscriber number.... Enter the number of a free individual code dialing destination under which the entry should be stored (900 to max. 999).... Enter the call number to be stored. Confirm the number and if desired, store further individual call numbers or leave the menu with the release key. i According to how your system is configured you can store up to 100 individual call numbers. If the system has been configured so that you can store up to 10 call numbers, entries are possible for destination numbers 900 -- 909. Should questions arise, please ask your Tenovis Service. Instead of entering the destination numbers for individual code dialing destinations directly, you can automatically assign it to the next code dailing destination using the Next destination menu item. Individual code dialing destinations can be deleted with the Delete menu item. You can enter internal call numbers using the Internal destination menu item. Using the Pause menu item, you can select a dial pause when entering the call numbers. Select the Earth button/flash menu item if you are connected to another system which requires a flash key for external access. You can connect a DSS module to your telephone. This means that you can also enter the name after the call number (see Page. 79). 35
Telephoning with convenience Storing call numbers Storing general call numbers. Scroll to the Programming menu item. Scroll to the General destinations menu item.... Enter the number of a free general code dialing destination under which the entry should be stored (100 to max. 899).... Enter the call number to be stored. Confirm the number and if desired, store further general call numbers or leave the menu with the release key. i According to how your system is configured you can store up to 800 general call numbers. Should questions arise, please ask your Tenovis Service. Instead of entering the destination numbers for general code dialing destinations directly, you can automatically assign it to the next code dailing destination using the Next destination menu item. General code dialing destinations can be deleted with the Delete menu item. Using the Internal destination menu item you can enter internal call numbers. Using the Pause menu item, you can select a dial pause when entering the call numbers. Select the Earth button/flash menu item if you are connected to another system which requires a flash key for external access. You can connect a DSS module to your telephone. This means that you can also enter the name after the call number (see Page. 79). 36
Storing call numbers Telephoning with convenience Storing individual call numbers in the telephone book Scroll to the Telephone Book menu item. Scroll to the New ind. entry menu item.... Enter the call number. Confirm the number. i Using the Internal destination menu item enables you to enter internal call numbers. Using the Pause menu item, you can select a dial pause when entering the call numbers. Select the Earth button/flash menu item if you are connected to another system which requires a flash key for external access. You can connect a DSS module to your telephone. This means that you can also enter the name after the call number (see Page. 79). 37
Telephoning with convenience Storing call numbers Storing general call numbers in the telephone book Scroll to the Telephone Book menu item. Scroll to the New gen. entry menu item.... Enter the call number. Confirm the number. i You must have access authorisation in order to be able to edit general entries in the telephone book. Using the Internal destination menu item enables you to enter internal call numbers. Using the Pause menu item, you can select a dial pause when entering the call numbers. Select the Earth button/flash menu item if you are connected to another system which requires a flash key for external access. You can connect a DSS module to your telephone. This makes it possible for you to enter letters (see Page 79). 38
Storing call numbers Telephoning with convenience Dialing a call number from the telephone book 1. Method Scroll to the Telephone book menu item. Scroll to the Search menu item. All telephone entries are displayed including those to which no name has been assigned. Scroll to the desired entry, e.g. Nadine 069123456. Lift the handset. 2. Method Scroll to the Telephone book menu item. Scroll to the Search menu item. or Press these keys repeatedly to scroll (forward or backward) to the first letter of the name you are looking for. Confirm the displayed starting letter. Select a name, e.g. Nadine 069123456. Lift the handset. i Normally, only entries to which a name has been assigned are displayed in the telephone book. You can connect a DSS module to your telephone. This makes it possible for you to enter letters (see Page 79). 39
Telephoning with convenience Storing call numbers Changing call numbers in the telephone book later... Select the telephone book entry which you would like to modify (see above). Scroll to the Modify entry menu item.... Modify the call number. Confirm your entry. Deleting a telephone book entry... Select the telephone book entry which you would like to delete (see above). Scroll to the Delete entry menu item. i Only entries to which a name has been assigned are displayed in the telephone book. You can connect a DSS module to your telephone. This makes it possible for you to enter letters (see Page 79). You must have access authorisation in order to be able to edit general entries in the telephone book. 40
Storing a number as a note Telephoning with convenience Storing a number as a note You can store a call number as a note, for example during a call. Press the Note key. If necessary, scroll to the Next note menu item to avoid overwriting a call number already stored. Confirm, if necessary.... Enter the desired call number. Scroll to the Accept menu item. You can store up to three call numbers as notes. i 41
Telephoning with convenience Who called? (Call list) If you do not answer a call, the day of the week and time of the call will be stored in the call list. You can display this list at any time and return calls to the subscribers entered in it. The list contains the 10 most recent entries. Jones 13.04 08:53 Brown 12.04 15:56 Smith 12.04 13:12 Larsen 12.04 10:47 Dialing a number from the call list... 43 Deleting an entry... 43 Deleting all entries... 43 42
Who called? (Call list) Telephoning with convenience Dialing a number from the call list Scroll to the Call list menu item. Scroll to the desired entry, e.g. 02078946636. Lift the handset. Deleting an entry Scroll to the Call list menu item. Scroll to the desired entry, e.g. 02078946636. Scroll to the Delete menu item. Deleting all entries Scroll to the Call list menu item. Scroll to the Delete all menu item. i Once you return a call from the call list, that entry is automatically deleted. 43
Telephoning with convenience Viewing Charges All call charges incurred since the last reset are stored and totalled in your telephone system. You can view the charges for the most recent call. If authorised, you can also view the sum of all calls as well as the charges for a particular subscriber or line, and you can reset the charge counter. The charges are as standard displayed in Pounds Sterling. Tenovis Service can switch the display over to units. Viewing the charges of the last call... 45 Viewing the sum of the charges... 45 Viewing the charges for another subscriber... 46 Viewing the charges for a line... 47 Switching between Euro and national currency... 47 44
Viewing Charges Telephoning with convenience Viewing the charges of the last call Scroll to the Call charges menu item. Displaying the charges for the last call. Viewing and, if necessary, resetting the sum of the charges Scroll to the Call charges menu item. Scroll to the Tot. charges menu item. The call charges are displayed. If necessary, scroll to the menu item Clear call charges. Confirm your selection, if necessary. 45
Telephoning with convenience Viewing Charges Viewing and, if necessary, resetting the charges for another subscriber Scroll to the Call charges menu item. Scroll to the Total subs. menu item.... Enter the number of the internal subscriber. The call charges are displayed. If necessary, scroll to the menu item Clear call charges. Confirm your selection, if necessary. 46
Viewing Charges Telephoning with convenience Viewing and, if necessary, resetting the charges for a line Scroll to the Call Charges menu item. Scroll to the Total lines menu item.... Enter the number of the line. The call charges are displayed. If necessary, scroll to the menu item Reset charge counter. Confirm your selection, if necessary. Switching between Euro and the local currency Scroll to the Call Charges menu item. Scroll to the Euro <-> local currency menu item. Switch between Euro and the national currency. Store the new setting. 47
Telephoning with convenience Reminding yourself (Appointments) Your telephone can remind you of important appointments. You can enter and be reminded of up to three appointments. You can also select whether you want to be reminded once, every day or on certain days of the week. A signal tone sounds to remind you of the appointment, and a corresponding message appears on the display. You can selectively delete the stored appointments. Entering an appointment for today... 49 Entering a one--time appointment... 50 Entering a recurring appointment... 51 Deleting an appointment... 52 48
Reminding yourself (Appointments) Telephoning with convenience Entering an appointment for today Scroll to the Appointments menu item. If necessary, scroll to the Next appointment menu item in order not to overwrite an appointment. Confirm your selection, if necessary. Press this key.... Enter the time to be reminded. Confirm your entry. i You can connect a DSS module to your telephone. This makes it possible for you to enter texts (see page 79). Providing they are available, you can also select a text message from ready prepared texts. 49
Telephoning with convenience Reminding yourself (Appointments) Entering a one--time appointment Scroll to the Appointments menu item. If necessary, scroll to the Next appointment menu item in order not to overwrite an appointment. Confirm your selection, if necessary. Scroll to the Date/Time menu item.... Enter the day and month of the appointment.... Enter the time to be reminded. Confirm your entry. i You can connect a DSS module to your telephone. This makes it possible for you to enter message texts (see page 79). Providing they are available, you can also select a text message from ready prepared texts. 50
Reminding yourself (Appointments) Telephoning with convenience Entering a recurring appointment Scroll to the Appointments menu item. If necessary, scroll to the Next appointment menu item in order not to overwrite an appointment. Confirm your selection, if necessary. Scroll to the Weekday/Time menu item. Press this key.... Code 0 for a daily reminder, or press a code key for a day on which your telephone should not remind you: 0 = every day; 1 = not Monday; 2 = not Tuesday;...; 7 = not Sunday. If necessary, press again if there s another day of the week on which your telephone should not remind you.... If necessary, press the digit key again for that weekday.... Enter the time to be reminded. Confirm your entry. i You can connect a DSS module to your telephone. This makes it possible for you to enter message texts (see page 79). Providing they are available, you can also select a text message from ready prepared texts. 51
Telephoning with convenience Reminding yourself (Appointments) Cancel appointment Scroll to the Appointment menu item. If necessary, scroll to the Next appointment menu item to select an appointment. Confirm your selection, if necessary. Scroll to the Delete menu item. 52
When you have something to say Telephoning with convenience You can make an announcement to all system subscribers who have a T1 telephone. They hear the announcement through the built--in loudspeakers on their phones. You can address individual subscribers, a selected group or all subscribers. You can also directly reply to announcements if this function is activated on your phone. If a subscriber in your system does not answer the phone or is occupying the line, you can send him a text message. These text messages can only be received by telephones equipped with a display. You yourself can receive up to ten messages. If your system is connected to a voice mail and messages have been left for you, you will see a display message. Meeting 14:30... Announcement to one subscriber... 54 Announcement to all subscribers... 54 Announcement to a selected group of subscribers... 55 Replying to an announcement... 55 Selecting and sending prepared text messages... 56 Sending a text message to an internal caller... 56 Sending a text message to all subscribers... 57 Viewing and deleting received text messages... 57 Voice mail... 58 53
Telephoning with convenience When you have something to say Announcement to a subscriber Lift the handset.... Enter the call number. Scroll to the Announcement menu item. The loudspeaker on the phone of the selected subscriber is activated. You can now make your announcement. Announcement to all subscribers Lift the handset. Scroll to the Announcement menu item. Scroll to the Announce to all menu item. You can now make your announcement to these subscribers. 54
When you have something to say Telephoning with convenience Announcement to a selected group of subscribers Lift the handset. Scroll to the Announcement menu item. Scroll to the desired entry, e.g. Group 1. You can now make your announcement to these subscribers. Replying to an announcement When you receive an announcement: Lift the handset. Scroll to the Reply to announcement menu item. Your phone dials the subscriber who made the announcement. 55
Telephoning with convenience When you have something to say Selecting and sending a prepared text message Press the Message key. Scroll to the desired entry, e.g. Time to go home.... Complete the entry, e.g. enter the date and time. Confirm the entry. Scroll to the On menu item.... Enter the call number of the recipient. The message is sent off immediately. Sending a text message to an internal caller Scroll to the Message menu item. Scroll to the desired entry, e.g. Time to go home. Scroll to the To caller menu item. Every internal caller will now see this message displayed. i Selecting and sending prepared text messages is only possible if the system has been set up to do so by Tenovis Service. Sending a text message to an internal caller is only possible if the system has been set up to do so by Ternovis Service. If a DSS-module has been connected to your telephone, you can also enter message texts (Page 79). 56
When you have something to say Telephoning with convenience Sending a text message to all subscribers Press the Message key. Scroll to the desired entry, e.g. Time to go home.... Complete the entry, e.g. enter the date and time. Confirm the entry. Scroll to the Message to all menu item. The message is sent off immediately. Viewing and deleting received text messages In the idle display: Scroll to the desired text message, e.g. Meeting 14:00 14.01. Scroll to the Delete menu item. i Sending a text message to all subscribers is only possible if the system has been set up to do so by Tenovis Service. 57
Telephoning with convenience When you have something to say Voice mail displays a new message (Message waiting) The call number or the name of the voice mail is displayed along with an advice text about the incoming message, e.g. 4712: Message, 1 In addition a short signal tone sounds. Listening to displayed messages. Scroll to the 4712: Message, 1 status display. The voice mail is called. Now continue as described in the instructions for your voice mail. i The status display disappears when all the messages present have been heard once. 58
Outside business hours (Night mode) Telephoning with convenience Activating the night service Scroll to the Activate night service menu item. Scroll to the desired entry, e.g. Activate night service 1. External calls to your system are now diverted to the night units. Deactivating the night service In the idle display: Scroll to the Night service 1 (on) menu item. Deactivating night sevice 1. 59
Telephoning with convenience Locking your telephone You can protect the telephone against unauthorised use by locking it with a PIN (Personal Identification Number). You can enter this PIN yourself and also change it at any time. Once your telephone is locked, others can use it only for emergency or internal calls or to answer calls. If authorised, you can use your PIN to make external calls from other locked telephones. Locking your telephone... 61 Unlocking your telephone... 61 Changing the PIN (Personal Identification Number)... 62 Making calls from a locked telephone... 62 60
Locking your telephone Telephoning with convenience Locking your telephone Scroll to the Lock menu item.... Enter the current PIN. Unlocking your telephone In the idle display: Scroll to the Telephone locked entry.... Enter the current PIN. i If you make a mistake when entering your PIN, replace the handset and start again. If you enter an incorrect PIN three consecutive times, the telephone is permanently blocked. This block can only be lifted by Tenovis Service or an authorised person. 61
Telephoning with convenience Locking your telephone Changing the PIN (Personal Identification Number) Scroll to the Lock menu item. Scroll to the Set PIN menu item.... Enter the current PIN.... Enter the new PIN. Making calls from a locked telephone Lift the handset. Enter the external line code.... Enter your own call number.... Enter your own PIN. When you hear the dial tone:... Enter the call number. i If you make a mistake when entering your PIN, replace the handset and start again. If you enter an incorrect PIN three consecutive times, the telephone is permanently blocked. This block can only be lifted by Tenovis Service or an authorised person. 62
Using the telephone with partners Using the telephone with partners Tenovis Service can connect up to 5 telephones of your system with each other to form a partner group. The display provides information on the activities of each partner. You can set your telephone to sound a short tone whenever one of your partners receives a call (partner beep). Table of contents Information in the partner display... 64 Calling a partner... 64 Answering a call to a partner... 64 Switching partner beep on and off... 64 63
Using the telephone with partners Using the telephone with partners Information in the partner display Flashing slowly: Internal call for a partner. Flashing quickly: External call for a partner. Illuminates: Partner is occupying the line. Calling a partner Press the key for the desired partner. Lift the handset. Answering a call to a partner A partner s telephone rings. The partner display flashes in your display. Press the key for this partner. Your telephone rings. Lift the handset. Switching partner beep on and off Scroll to the Partner beep on/off menu item. The partners for whom the partner beep is activated are indicated by flashing symbols. Press the key for a partner to switch partner beep on or off. Scroll to the End menu item. 64
Changing general settings Customising your telephone You can modify various settings of your phone according to your own needs. If you do not wish to be disturbed, you can temporarily deactivate the ringing for internal calls. You can prevent a second call being signalled during a telephone call. The caller hears the busy signal. If you wish, you can set the telephone so that only the company s number and not your extension number is revealed to your conversation partner. You can set your telephone to automatically activate handsfree mode when it receives an internal call. You will not need to lift the handset, but can immediately start speaking to the caller. You can also set your telephone to automatically occupy an external line whenever you lift the handset or start dialing. Table of contents Temporarily deactivating ringing (Silencing the telephone)... 66 Re--activating ringing... 66 Block second call... 67 Re--activating second call... 67 Preventing your extension number from being displayed... 68 Re--activating the display of your extension number... 68 Answering calls automatically (Handsfree with internal call)... 69 Deactivating automatic handsfree on internal call... 69 Automatically occupying an external line when dialing (Line when dialing)... 70 Deactivating automatic dial external... 70 Automatically occupying an external line by lifting the handset (Lift external). 71 Deactivating automatic lift external... 71 65
Customising your telephone Changing general settings Temporarily deactivating ringing (Silencing the telephone) Scroll to the Set telephone menu item. Scroll to the Silence the telephone (off) menu item. Switch the menu item to on. Re--activating ringing Scroll to the Set telephone menu item. Scroll to the Silence the telephone (on) menu item. Switch the menu item to off. 66
Changing general settings Customising your telephone Blocking second call Scroll to the Set telephone menu item. Scroll to the Second call (on) menu item. Switch the menu item to off. Scroll to the End menu item. Re--activate the second call Scroll to the Set telephone menu item. Scroll to the Second call (off) menu item. Switch the menu item to on. Scroll to the End menu item. 67
Customising your telephone Changing general settings Preventing your extension number from being displayed Scroll to the Set telephone menu item. Scroll to the Remote call no. ID (own) menu item. Set to Master. Only your company s call number is transmitted when you telephone, e.g. 4712-0. Re--activating the display of your extension number Scroll to the Set telephone menu item. Scroll to the Remote call no. ID (Master) menu item. Set to own. Your extension number will be transmitted when you call e.g. 4712-12. 68
Changing general settings Customising your telephone Answering calls automatically (Handsfree with internal call) Scroll to the Set telephone menu item. Scroll to the Handsfr. answ-back (off) menu item. Switch the menu item to on. The microphone symbol appears in the display. Deactivating automatic handsfree with internal call Scroll to the Set telephone menu item. Scroll to the Handsfr. answ-back (on) menu item. Switch the menu item to off. 69