XMReality 6 User Manual for Windows - 6.2 1 XMReality AB Teknikringen 10, 8 fl SE-583 30 Linköping Sweden
Introduction This is a user manual for XMReality Remote Guidance Generation 6 for Windows. An account on a Domain for XMReality 6 is required to use the application. The application can be downloaded from https://xmreality.com/downloads. The XMReality apps for ios and Android differs notably from the Windows version and are illustrated in a separate document. User Manual for Windows - XMReality 6.2 2
Login screen The login window is the first screen that you face when opening the application. This is where you log in and find network settings. Login Information To log in to the application, enter your Domain name, your Email address and your password. This is the same information you entered if you were invited via email. If you don t know what information to enter on this screen, please contact your Domain Administrator or XMReality support. Note that your device must be connected to the Internet and be able to reach the server in order to sign in. Keep me logged in If you check this checkbox, you will be logged in automatically and not have to reenter your password if the app is restarted. Advanced settings If you are unable to log in despite being connected to the internet, it may be that your network connection requires proxy settings to be modified. In that case, tap Advanced and go to the proxy settings. See Advanced Settings on page 18 for more information. User Manual for Windows - XMReality 6.2 3
Contacts The Contacts view is the first view you will be faced with after logging in. The Contacts view contains three main parts. Main navigation to the left, followed by the Contact List and the selected Contact. The contact list can be sorted to display the contacts you recently interacted with or all contacts, sorted alphabetically. Navigation Contact list Selected contact User Manual for Windows - XMReality 6.2 4
Contacts The Contacts view is the first view you will be faced with after logging in. The Contacts view contains three main parts. Main navigation to the left, followed by the Contact List and the selected Contact. The contact list can be sorted to display the contacts you recently interacted with or all contacts, sorted alphabetically. Profile and Log-out In the top-left corner your own initials and online status is displayed. Clicking this area will allow you to log out, change your password, or to see information about your installed *XMReality Client. New activity The purple badge on the contacts tab indicates a new unread item in the recents view, such as a new message or missed call. Video Setup Clicking the Video Setup icon will take you to the video setup tab, which is where you adjust camera quality settings, configure the XMReality Pointpad and XMReality Smart Glasses, and it is also where you will reach the audio device settings. Update available A badge on the XM logo indicated that an update of the software is available. Click to install. Navigation User Manual for Windows - XMReality 6.2 5
Contacts The Contacts view is the first view you will be faced with after logging in. The Contacts view contains three main parts. Main navigation to the left, followed by the Contact List and the selected Contact. The contact list can be sorted to display the contacts you recently interacted with or all contacts, sorted alphabetically. All Contacts Click to see all contacts (see next page) Team filter The Team filter dropdown menu allows you to either select a single Team to display contacts from or to display contacts from all Teams that you are a member of. By default, all contacts available to you will be displayed. Recents The contacts are displayed alphabetically. Tapping a contact takes you to the contact page, from where you can enter the chat or initiate a Remote Guidance call. Contact Status Each profile has a round status indicator next to their name: Available Active now - The - The contact logged in in and and has has had the app open recently. Busy - The contact is busy in a call, can not be called, but can receive chat messages. Offline Inactive -- The contact is is does not active not have in the application, open, but but can if logged receive in calls on mobile and chat can messages receive calls if they and messages. have logged in on a device. Contact list showing recents User Manual for Windows - XMReality 6.2 6
Contacts The Contacts view is the first view you will be faced with after logging in. The Contacts view contains three main parts. Main navigation to the left, followed by the Contact List and the selected Contact. The contact list can be sorted to display the contacts you recently interacted with or all contacts, sorted alphabetically. All Contacts The contacts are displayed alphabetically. Tapping a contact takes you to the contact page, from where you can enter the chat or initiate a Remote Guidance call. Contact list showing all contacts User Manual for Windows - XMReality 6.2 7
Contacts The Contacts view is the first view you will be faced with after logging in. The Contacts view contains three main parts. Main navigation to the left, followed by the Contact List and the selected Contact. The contact list can be sorted to display the contacts you recently interacted with or all contacts, sorted alphabetically. Contact Information For every contact, you can see the following information at the top of the screen: Name E-mail address Online Status Call To call the contact, click the Call Button and a call will be started in a new window. Chat The bottom portion of the screen contains the chat. In the chat, you can also see other events such as missed calls. Messages are typed in the Message field at the bottom, and are sent by hitting the enter key. Selected contact User Manual for Windows - XMReality 6.2 8
End Call Click to end call. Using Remote Guidance When you ve clicked the call button the call will be initiated in a new window. Call information The name of the other user and duration. Show Options Click to open options menu. Share Click here to open the Share menu and start or stop sharing video or an image. Mute mic Clicking here will mute your microphone and the other user will not receive any sound from you. Tap again to un-mute. Fullscreen Click here to toggle full screen. User Manual for Windows - XMReality 6.2 9
Hide Options Click here to close the menu. Options Menu The Show Options button presents a list of the call participants and the Remote Guidance tools. Capture This option provides you with a capture widget to take snapshots and make video recordings of the video. See Capture on page 14 for more information. Text Overlay Allows you to insert text overlays in the video. See Text Overlay on page 14 for more information. Hands Overlay This allows you to use your hand to point and make gestures in the other user s video. See Hands overlay on the next page for more information. User Manual for Windows - XMReality 6.2 10
Hands Overlay The Hands Overlay feature allows you to provide rich, natural, and intuitive instructions using your hands and other objects. It allows you to show how complex actions are performed, and it allows you to point and give directions that are much more effective that with only voice and video. Video This is the video being shared by the remote user being guided. Hands Overlay This is the hand of the local user who is guiding. How to Use In order to use the Hands Overlay feature, you need to configure a camera to use as a Pointpad, see Configuring Hands overlay on page 18 for more information. Place your hand in between the back surface of the Pointpad and the top-mounted Pointpad camera to show it to the other person. User Manual for Windows - XMReality 6.2 11
Hands Overlay For the best experience, please keep the following things in mind. Guidance tips When guiding someone using this feature, be mindful of where your fingers are pointing and how many fingers the other person can see, as it can be confusing to see a finger pointing at something when not part of an instruction. When guiding someone, be prepared to indicate to them where they need to point their camera, as it is easy to forget that you can only see what s on your screen and not everything else that they can see. The person receiving instructions should try to keep their device still while instructions are performed (unless told otherwise), to avoid confusion. User Manual for Windows - XMReality 6.2 12
Pointer The Pointer feature allows you to point in the video stream, either your own video or in the other user s video. It is not as powerful for giving instructions as the Hands Overlay feature, but it benefits from being easy to use: It is not dependent on having a Pointpad connected, any background or lighting condition, and it does not obscure as much of the video for the other person. Pointer This is the pointer that is being controlled by the local user that is guiding the remote user. Video This is the video being shared by the remote user being guided. How to Use Simply click and hold anywhere in the video to activate the pointer. The pointer will follow your cursor for as long as you hold down the mouse button. This feature is particularly useful in the following situations: When it is difficult or inconvenient to use the Hands Overlay feature. When all you need to point out is something simple, that you and the other user have shared understanding of. When you want to point at something in your own video. User Manual for Windows - XMReality 6.2 13
Text Overlay The Text overlay feature allows you to type in a series of text messages that are displayed on the other person s screen. Text overlays are useful for providing step-by-step instructions and for communicating specific codes or commands that the other person should look for or enter. Video This is the video being shared by the remote user being guided. Active Text This text is visible to the remote user. Click the x next to the text to remove it. Textbox Type text in this box and click the arrow to activate it. How to Use The Text Overlay widget appears in the bottom center of the call window, above the call controls. Type in a message in the text box and click the arrow to show it to the user being guided. User Manual for Windows - XMReality 6.2 14
Capture The Capture feature allows you to make video recordings and take pictures of what s being displayed in the video feed, including video, overlays and pointers, and save for later reference. How to Use When the Capture mode is enabled, a Capture widget appears in the bottom right-hand corner of the call window. Click the camera icon to take a snapshot. Click the red recording button to start a video recording. A red stop button will appear in its place while recording, which is used to stop a video recording. The other person in the call will be notified that a recording is taking place The grey pause button pauses the video recording. Clicking it while paused resumes the video recording. Recording History Capture controls Recording History Video recordings and snapshots taken during the current call will appear in this list. Clicking an entry here opens the snapshot or video with your system s default application for the corresponding file type. The files are stored in the Documents folder of the current Windows user in a folder named XMReality\Capture. User Manual for Windows - XMReality 6.2 15
Guide on image In addition to using live video as the background in a Remote Guidance call, you can also use a still image. Picture This is the picture being shared by the user. Share menu Open the share menu and click Select File to share an image. In this screenshot the user is already sharing an image and this is indicated by the photo icon and blue highlight on the button. When to Use When a video call cannot be made right where and when guidance is needed, you can take a few pictures and give instructions on them at a different time and place. When the network connection is not good enough for high-resolution video, you can use a still image and a pointer to reduce bandwidth requirements. When you want to bring in content from other places, such as screenshots, drawings, and documents, you can insert them as images. When you need the background to stand still and not be subject to any of the movement the device may be going through. User Manual for Windows - XMReality 6.2 16
Video Setup The video setup screen id where you can configure Pointpads (see next page) and Smart glasses (see page 18), and it allows you to set which quality settings your cameras should use. The quality levels available will depend on which camera you use. Each setting will specify a resolution and a framerate., which will affect the bandwidth required to transfer the video. Audio settings Click here to open a dialog that allows you to change which speakers and which microphone should be used during calls. The default setting will use whichever device the operating system says should be default. Settings Preview User Manual for Windows - XMReality 6.2 17
Configuring Hands Overlay The XMReality Pointpad provides the best experience when using Hands overlay on a Windows device. Configuring the Pointpad is illustrated on this page. Camera Dropdown (4) Quality Dropdown Type Dropdown (5) Contrast Slider (7) Configure a Pointpad 1. Make sure the Pointpad s USB cable is connected to your computer. 2. Make sure to turn on the Pointpad s built-in LED light. 3. Make sure that the ueye camera drivers have been installed, which can be found att https:// xmreality.com/downloads. 4. Select the Pointpad s ueye camera in the Camera dropdown menu. 5. Change the camera s Type to Pointpad 6. (If necessary, adjust the Camera exposure slider so that your hand looks natural in the camera preview area.) Exposure Slider (6) Automatically Enable Check this options to start Hands Overlay automatically when a call is initiated. The Pointpad is now ready to use. The Pointpad is enabled in a call by selecting the Pointpad option in the Remote Guidance menu within the call. If the lighting conditions are different during use, you can revisit these settings within a call and adjust the exposure, or even manually change the threshold if needed. User Manual for Windows - XMReality 6.2 18
Configuring Smart Glasses The XMReality Smart Glasses can be used with a Windows device to provide hands-free operation when receiving instructions. Configuring the Smart Glasses is illustrated on this page. Camera Dropdown (3) Quality Dropdown Type Dropdown (4) Configuring XMReality Smart Glasses 1. Make sure the Glasses USB cable (first) and the display connector (second) are connected to your computer. 2. Make sure that the ueye camera drivers have been installed, which can be found att https:// xmreality.com/downloads. 3. Select the Glasses ueye camera in the Camera dropdown menu. 4. Change the camera s Type to Glasses The Smart Glassses are now ready to use. When the Glasses are connected to the computer, the Glasses camera image will be shown in the Glasses displays, and instructions can be provided directly in your field of view. User Manual for Windows - XMReality 6.2 19
Advanced Settings The Advanced Settings are accessed from the login screen and contain settings regarding which XMReality Domain server to use, and options to enable HTTP(S) proxy. Do not modify any of these settings unless you have been told to by XMReality support or your administrator. Server settings Here you specify which XMReality Domain Server that you wish to connect to. Note that these settings should not be modified unless your organization uses an internally hosted server, or if you have been instructed by XMReality to connect to a different server than the standard server. You specify a server by providing the Server hostname, the port you wish to connect to and whether or not to connect using secure protocol (HTTPS). Unless instructed otherwise, these settings should be left at the default values. Default Values Server: server-v6.xmreality.com Port: 443 Secure Protocol: Checked Proxy settings If your network connection requires your network traffic to be routed through a proxy server you can specify a proxy server here. By default, the application will use the proxy settings provided by the operating system, but you can manually change the settings here or turn proxy off. If you are unable to login to the server despite being connected to the internet and providing accurate login credentials, then you may need to modify the proxy settings.. If that is the case, contact the person responsible for deploying XMReality within your organization for information about what you need to enter here. Test connection If you have made adjustments here, there is an option to test your settings further down. The application will indicate whether it was able to connect to the specified domain server with the given settings. User Manual for Windows - XMReality 6.2 20