BiblioCommons a better online catalog Our aim is to effectively deliver a rich discovery experience that connects our users with the resources that are of greatest value to them.
Discovery Overlay Selection Process Usability Study User Feedback Website User Analysis Benchmarking
Usability Study: Search Algorithm Finding 1. Results did not return the desired Format or Language 2. Searching was not userfocused 3. Searching required users to know library terminology Recommendations Improve relevance for results and avoid cluttering the screen with unrelated results Improve overall aggregation of search results System should speak the user language by using words & phrases familiar to them
Web User Study: Top Uses 14% = Everything Else Materials & Account = 86% 51,394,089 pageviews during 2014
Public User Feedback Dissatisfaction with Search Issues with Account Functionality & Sign-on Users Wanted: Improved Browsing Tracking of Reading History & Interests Personalization for Logged-in Users Ability to Share Reading Experience
Are users finding what they are looking for? Please make it so I can find brand new items in the sfpl.org catalog. I order tons of DVDs online from SFPL. It would be nice if the website had a drop down menu just for DVD searches. I have problems navigating the site. just consider Google or Amazon for ease of use. I find myself using Amazon.com and then transferring information to the library website. And the search engine on the library website is so literal!!!! Argh!!!!!!!!
Benchmarking Philadelphia Washington DC Amazon Current catalog BiblioCommons
BiblioCommons Origins BiblioCommons did not begin as a software company, but as a nonprofit youth literacy initiative Serves Only Public Libraries Social context is fundamental to user discovery and engagement with collections
BC Early Adopters SUCCESS 450000 400000 395846 BiblioCommons Registration Totals 350000 300000 250000 283427 257322 Seattle Public Library Santa Clara County Library 200000 168,928 150000 100000 50000 0 Library Card Holders BiblioCommons Registrations
Moving forward Authorized in FY12 Library Budget Joining the more than 4,673,000 Users Worldwide One year since the big site change and it continues to be a delight to use. This has changed my library experience, my personal reading and watching habits completely Cleveland Public Library Patron
Implementation Timeline Library Commission Presentation Soft Launch to the Public Hard Launch to the Public January 15 Mid-February Mid-March
Improved Search
Award Winners New BiblioCommons Lists of Awards Currently links to Wikipedia Award lists
New Titles
Easy Log-in
Integration of econtent in Your Account
Community Interaction
One Click Hold
Reading Recommendation Tools
Reading Recommendation Tools
List Creation and Sharing
Mobile Apps Apple Android 3 Languages
I love, love this site! It is what has brought me back to the library after decades of Barnes & Noble. Thank you! New York Public Library Patron I didn't like it at first but now I love it. Makes things a lot easier. Hi folks! I was originally suspicious about your new catalogue but I now would like to congratulate you on an excellent site. Yay! I'm so happy to have a source for reviews, ratings, recommendations, etc. through my public library, rather than relying on Amazon. This is such a great new benefit of the public library system! Santa Clara County Library Patron
PROPOSED REVISIONS: PRIVACY POLICY
CURRENT POLICY Adopted in 2004 Affirms the Library s commitment to safeguarding patron s privacy in accessing library services Holds Library to a high level of accountability
PURPOSE OF PROPOSED REVISIONS Reflect public service enhancements via Discovery Layer Interface for Online Catalog Incorporate social media elements of patron s ability to create content and engage with a broader community of library users
WHAT ARE THE CHANGES? BiblioCommons allows parents of children ages 12 and under, to review and edit personal information collected from their children on this service and/or to delete their child s BiblioCommons account. Some features may request users to enter additional information such as educational level.
WHY ARE THE CHANGES IMPORTANT? Compliant with Children s Online Privacy Protection Act (COPPA, 1998) Covers disclosure of personal information from and about children on the Internet. Child means an individual under the age of 13. Making personal information collected by an operator from a child publicly available in identifiable form by any means, including but not limited to a public posting through the Internet.
OPTIONS FOR PATRONS Use full suite of BiblioCommons enhanced features Use Discovery Layer Interface for search (without creating a BiblioCommons account) Continue to use existing Online Public Access Catalog (OPAC)