Strengths of Knox Manage Kiosk

16 Kiosk Applications A kiosk application is an application that is installed on a stand-alone device, featuring a touchscreen interface that displays information, and used in public spaces or workplaces. An Android or Android Enterprise device can be used as a kiosk device if you install a kiosk application on it. Knox Manage provides features that are used to develop, install, and control kiosk applications so that devices can be used as kiosk devices. A Kiosk application is an application specifically designed for a Kiosk device that runs in full-screen on a device, and cannot be closed by users. An administrator can use Internal, Public, and Control applications in Knox Manage to create a Kiosk application, and deploy it to the device. When developing an application that runs in kiosk mode, it is recommended that you design it to run in full-screen. A Kiosk application is automatically installed after it is deployed to a device. Any relevant policies are set in the Device Management Profile menu. Once a Kiosk application starts, users can only perform tasks defined by the application. Strengths of Knox Manage Kiosk You can select a multi app Kiosk and conveniently run Internal, Public, and Control applications at the same time. Using the device screen, banner, and logo configuration features provided by the Kiosk Wizard, you can create a screen customized for a specific customer. You can also change the device's settings, such as the Wi-Fi and Bluetooth settings, on the kiosk device. 354

By setting a Kiosk application in a Device Management Profile, you can automatically install the application and easily update it. When an issue occurs on a device's Kiosk, an administrator can disable the Kiosk mode and take an appropriate action. Kiosk application types Kiosk applications available in Knox Manage are as follows: Single App Kiosk: Runs the Kiosk application consisting of a single application on the device's home screen. Multi App Kiosk: Runs more than one application added to the Kiosk application developed by using the Kiosk Wizard in Knox Manage. Kiosk Browser: Runs a web browser used to open a specific webpage. An administrator can specify the URL. Note: The web browser for Kiok Browser is provided by Knox Manage by default. Kiosk Browser is used in situations when only a certain URL needs to be connected such as notices on a company's website. Single App Kiosk is used when users need to interact only with a single application. Multi App Kiosk is useful in an environment where users need to interact with multiple applications. Knox Manage provides the Kiosk Wizard, an interface used to develop a multi app Kiosk. A Kiosk device can only be used in Kiosk Mode. To use a Kiosk device in normal mode, you need to exit the Kiosk mode. For more information about exiting Kiosk mode, see Exiting Kiosk mode. Kiosk Wizard operating environment To run the Kiosk Wizard successfully, you need a PC or a laptop that meets specifications stated below. CPU: i5, 2.X GHz or higher Memory: 4G or more HDD: 500G or more OS: Windows 7 or above 355

Basic functions in a Kiosk application The following functions are provided in Applications > Kiosk applications in the Admin Portal. Add: You can create a new Kiosk application by clicking each button. Select Add Single Application or Add Multiple Applications. To create a single app Kiosk: See Creating a Single App Kiosk. To create a multi app Kiosk: See Creating a Multi App Kiosk. Modify: You can select an existing Kiosk application, modify its information, and then create a new Kiosk application. For a multi app Kiosk, you can change its components using the Kiosk Wizard. For more information, see Modifying and deploying a Kiosk application. Copy Multiple Applications: You can copy a multi app Kiosk and create a new Kiosk application. A single app Kiosk does not support the copy function. For more information, see Creating a Kiosk application by copying a Multi App Kiosk. Delete: You can uninstall a Kiosk application. Device Command - Update Application: Sends the Update Application device command, and updates the Kiosk application on the device. Creating a Single App Kiosk Register a single APK file and create a Kiosk file so that the APK file can be run in Kiosk mode. You can select this Kiosk app in Profiles > Device Management Profile when you configure the Kiosk app settings, and also create a Single App Kiosk on the Kiosk Wizard policy setup screen in Profiles > Device Management Profile. To convert an APK file into a Kiosk application, follow the steps below: 1. Go to Applications > Kiosk Applications. 356

2. Click and click Add Single Application. Installation File: Click Browse to select an APK file. When the file is registered, platform, version and package name are automatically entered. - Kiosk application is only supported on Android devices. Application Name: Enter name for the Kiosk application. Platform: Platform information of the registered file Version: Version of Kiosk application Package Name: Package name of Kiosk application. No integrity validation: If you check this, a cyclic redundancy check (CRC), which checks integrity of data sent by apps, is not performed. A CRC determines the check value used to ensure that there are no errors in data sent through a network, etc., and then sends it along with the data. 3. Click Save. Creating a Multi App Kiosk Administrators can create Multiple Application Kiosks using the Kiosk Wizard. You can add the following applications and widgets to a multi-application Kiosk. Applications: Internal, public and control applications of Knox Manage. Widgets: Folders, banners, text, calendar, clock, notes, bookmarks, and Dialer. If you specify the APK file on profile, APK file is installed automatically on the device. For more information about setting methods, see Installing a Kiosk application by deploying a profile. Creating a new Multi App Kiosk To launch the Kiosk Wizard and create a new multi app Kiosk, follow the steps below: 1. Go to Applications > Kiosk Applications. 2. Click and select Add Multiple Applications. 357

3. Configure the Kiosk launcher using Kiosk Wizard in Add Multi Application window. For details about each Kiosk Wizard component, see Exploring Kiosk Wizard. To learn how to use the Kiosk Wizard, see Using Kiosk Wizard. 4. Click Build to generate an APK file. If you cannot build, mouse-over to Build to see what you need to. Note: When the Kiosk application file has an error, an error notification message appears when you click. And this Kiosk application cannot be used. To use Kiosk application, register the application again or make a new Kiosk application. Creating a Kiosk application by copying a Multi App Kiosk You can create a new Kiosk application by copying an existing Kiosk application. Kiosk copy is only available for multiple application Kiosk. To copy Kiosk application, follow the steps below: 1. Go to Application > Kiosk Application. 2. Click next to the Kiosk application to copy. 3. Enter information in Copy Multi Application window. Version: Initial value is 1.0.0., and the version number can be modified. Screen Lock: Screen lock is disabled as default but can be set if needed. Orientation: If you change the orientation setting, both grid and screen setting reset. Grid: If you set it larger than 6X6, the screen may not fit. Rearrange from Device: When Allow is checked, users can change layout of the icon. Point color: Select a point color for the icons and page indicators. Page: When Return is checked, users can return to the first page by swiping left from the last page. Swipe effects can be selected from Sliding, Card, Box, Bulldoze and Corner. Wallpaper: Up to 5 images can be registered. The wallpaper changes in the order of registration. Check Random if you want a random order. 4. Click Build. Creating a Multi App Kiosk in Device Management Profile You can create a multi app Kiosk when you set a Kiosk application policy in the Device Management Profile menu. 358

To create a multi app Kiosk in the Device Management Profile menu, follow the steps below: 1. Go to Profiles > Device Management Profile. 2. In the list, click the name of the profile to which you are trying to add a policy. 3. In the Device Management Profile window, click Policy in the Android (Legacy)/Android Enterprise area, and then click next to Android(Legacy)/Android Enterprise policy on the right side. 4. On the left side of the Modify Android(Legacy)/Android Enterprise policy window, click Kiosk Wizard, and then set the Kiosk app settings as Multi App. 5. Click Add on the right side of Set application. 6. Create a Kiosk application in the Add Multiple Applications window, and then click Build. For more information about the methods of using and components of the Kiosk Wizard, see Using Kiosk Wizard. 7. In the Modify Android(Legacy)/Android Enterprise policy window, set a Kioskrelated policy, and then click Save. Exploring Kiosk Wizard The Kiosk Wizard is an interface that enables an administrator to create a multi app Kiosk. Knox Manage provides the Kiosk Wizard to help customers utilize Kiosk apps in a variety of work environments without needing to purchase an additional Kiosk launcher or develop one. Using the Kiosk Wizard, they can include Internal, Public, and Control applications in their Kiosk application. They can also use the Folder, Banner, Text, Calendar, Clock, Memo, Bookmark, and Dialer widgets to try different layouts for Kiosk screens. The Kiosk Wizard composition is as follows. Kiosk Wizard menu: Configuration menu for customizing Kiosk Application. Preview: Preview screen of the device with Kiosk application settings. 359

Components: Widgets and applications that can be added. Kiosk Wizard menu You can configure Kiosk applications with Kiosk Wizard. Configurable items are shown below. Name: Enter the name of the Kiosk application Package Name: Enter a package name of the Kiosk application. Version: Select a version of the Kiosk application. Default version is 1.0.0. - When a current version exists, select higher version. Screen Lock: Set the password for Kiosk application. - Select among Disabled, 4 digit password and 6-10 digit alphanumeric password. - Administrators can set the password to manage Kiosk applications. To change the password, administrator needs to rebuild the application and deploy it to the devices again. Exit Kiosk Mode: When it's impossible to remotely control the Kiosk device, select a touch-action that allows you to exit the Kiosk mode 360

- Touch actions: Tap the upper left corner of the screen 5times, Tap the upper right corner of the screen 5times, Tap bottom the left corner of the screen 5times, Tap the bottom right corner of the screen 5timesTo learn more about how to exit Kiosk mode, see Exiting Kiosk mode Grid: Select Grid option according to the orientation setting. Orientation: Select among Landscape, Portrait and Auto rotate. Screen Composition: Check Status bar or Logo to use. - When adding a Logo, click Logo from Preview screen. You can add an image from Register log image window. Rearrange from Device: Check to allow users to rearrange icons on the device. Icon size: Icon size can be adjusted from 50% to 100% Icon text: Choose whether to hide or shadow the text, add select a color. - If you check Hide, text cannot be entered. Point color: Set the color to be applied to the icons and page indicator in the launcher. Background color: Select a background color of the Kiosk. Device Setting: Set whether to use the device's settings, such as Wi-Fi and Bluetooth settings, on the kiosk device. For more information, see Allowing device settings. Kiosk application preview You can arrange Utility Applications and Applications on the Kiosk preview screen. We recommend that all images for Kiosk to be in PNG format. : Click to reset the preview page. - / +: Click - or + to add or delete pages. You can add up to 9 pages. 361

Return: Check to allow users to return to the first page from the last page by swiping left. Effect: Select an effect for turning page. - Slide, Card, Box, Bulldoze and Corner : Upload an image for the background. Click +, and an image from Register background image window. You can upload up to 5 images. The wallpapers are shown in the order of registration. - Random: Check to show the wallpapers in random order. - Original: Check to use the original size of the image. Wizard components Components consist of Utility Applications and Applications. You can drag and drop Utility Applications and Applications to Preview screen to customize the device screen layout. Folder: Knox Manage applications can be managed with Folders. - The name of folders can be modified. When there are applications in the folder, thumbnails of the applications are shown. Double click the folder to add, delete, or move the applications inside. Banner, Text, Calendar, Clock, Memo and Bookmark: Drag and drop items the preview screen, and configure details from the registration window. Dialer: This is a widget provided for the use of the Call feature on the kiosk device. Drag and drop the Dialer widget to add it to the Preview screen. Applications: Choose an applications type among Internal, Public and Control, and select an applications from the list. Drag and drop or check the application to add to the preview screen. 362

- Essential Internal applications: For Internal applications that must be installed, check the relevant check boxes, and then click the Star below each thumbnail. If the administrator deletes the essential application, the app is shown as empty icon and the user needs to click the icon to re-download the application. - Non-essential Internal applications: Non-starred applications. When these applications are installed on user devices, the app is shown as empty icon and the user needs to click the icon to download the application. - If the control application set on the Kiosk wizard is not installed on the device, the icon is not displayed on the device s Kiosk screen. If the user installs or removes the control app, the icon is displayed or removed when the device is rebooted. Using Kiosk Wizard Below is a Kiosk Wizard user guide that can help you develop a multi-app kiosk more easily. You are required to enter default application-related settings using the Kiosk Wizard, configure the main screen and applications, and add a widget. For more information about the default settings, see Kiosk Wizard menu. You can develop a multi-app kiosk using the Kiosk Wizard as follows: 1. Configuring wallpaper 2. Setting grid 3. Creating logo 4. Creating banner 5. Configuring applications 6. Configuring Widget 7. Allowing device settings Configuring wallpaper According to the Knox Manage administrator's plans, the homepage wallpaper contains the in-store application, and the second page has a clock, calendar, memo, and widgets. To register a wallpaper, follow the steps below: 1. To register a wallpaper on the homepage, click next to Wallpaper, at the bottom of the preview image. 2. In the Register background image window, click and select the file you want to upload, then click OK. You can upload image files in PNG and JPG formats, and you can use the mouse wheel to adjust the image size and position. (File type recommended PNG) 363

3. Select the application for the wallpaper to configure the store management screen. For more details, see Configuring applications. 4. To configure the second page, click + at the bottom of the preview image, and then click to add a wallpaper. 5. Drag the following widgets from the Utilities area to the preview screen: Clock, calendar, and memo, and then in the Add... window, choose the size, style, and color for each item. Then, click Save. 6. Set Effect for page return to Slide. When you click Return, you can swipe to the first page from the last one. Setting grid The administrator wants to split the screen horizontally and vertically to configure the location of the widgets and applications. To set the grid, follow the steps below: 1. In the Orientation menu at the top, click Auto rotate to apply both horizontal and vertical screens. Then, the grid area appears in the preview screen. The Grid area changes depending on the screen switching. Options: Landscape, Portrait, or Auto Rotate. Please note that when you switch screen or grid, the current configuration is reset or existing components are deleted. 2. To configure the screen, drag and drop widgets and applications into the grid area. To reset screen configuration, click. Creating logo The administrator wants to add a company logo to the Kiosk application. To register the company logo, follow the steps below: 364

1. In Screen Composition, at the top menu, click the Status bar and Logo checkbox, to get them displayed in the preview screen. 2. On the preview screen, click LOGO. 3. In the Register logo image window, click and select the logo image file you want to upload, then click Save. Creating banner The administrator wants to configure a promotional banner that leads you to the product promotion site when you click it. To register the banner, follow the steps below: 1. Under the Utilities menu from the Components pane, click Banner and drag and drop into the preview screen. 2. In the Add Banner window, select the size, register the image for clicking, enter the promotional site address in the URL area, and then click Save. Size options may be limited, depending on the grid settings. Configuring applications Configure the applications that the multi app Kiosk should run. The applications registered in Applications > Internal/Public/Kiosk Applications in Knox Manage appear as thumbnails in the Applications area of the Kiosk Wizard menu. Select the applications that you need to add to your Kiosk application. Add work-related Internal applications as well as the EMM Agent, Secure Browser, and Camera applications. 365

To add different applications that should be included in the multi app Kiosk, follow the steps below: 1. In the Applications area under Components, select Internal, and then choose the Secure Browser application and other work-related Internal applications. 2. In the Applications area under Components, select Control and then camera. To change the location of an application icon, drag and drop the icon into the desired location. To remove an application from the preview screen, click at the top. Configuring Widget To ensure user convenience, add the Clock, Calendar, Memo, Dialer widgets to the background. You can add multiple widgets of the same type to a single background. If you run out of space, an error message appears. To register the widgets, complete the following steps: 1. Drag the following widgets from the Utility Applications area to the preview screen: Clock, calendar, memo, and Dialer. 2. In the Add... window, choose the size, style, and color for each item. Then, click Save. 3. To change the information about a widget, double-click the widget, and then make modifications. To relocate the widgets, drag and drop it. 4. To remove a widget from the preview screen, click at the top. Allowing device settings You can allow users to change the kiosk device's settings. Users can tap i in the bottom-left corner of the Home screen, tap Settings in the Kiosk Launcher details pop-up window, and then open the Settings screen. You can allow the following device settings: Wi-Fi, Location, Bluetooth, Display, NFC, Lock Screen, Mobile Data, Volume, Device Maintenance, Mobile Networks To allow users to change the kiosk device's settings, follow the steps below: 1. Click Select Settings in the top menu. 2. Choose the settings that you wish to allow in the "Device Settings" window. 366

Click the Select all to select all settings. If you click individual setting, the Select all becomes disabled automatically. Any settings that are not supported by the device can't be configured, even if you allow them. 3. Click Save. Using the Kiosk Browser You can Kiosk Browser on a Knox Manage installed device. Kiosk Browser is a Kiosk application specifically designed for websites, and it can only open the URL of the homepage of the specified website through Secure Browser developed specifically for devices. The Kiosk Browser file is provided by default. If a Kiosk policy is set in a Device Management Profile, when the profile is applied to the device, it is installed and updated automatically. In the profile, you can specify the following functions for Kiosk Browser: Auto-terminate session: If the device is left unused for a set period of time, it clears the user information in Kiosk Browser (cache, cookies, etc.), and then opens the URL of the default webpage. Protect privacy: - It prevents login IDs and passwords from being saved. - When a session is automatically terminated, it also automatically logs out the relevant user account, and then deletes all personal information. - It clears all types of data related to the use of the website. Set cookie policy: You can change the cookie-related settings for the webpage. For more information about the policies related to Kiosk Browser, see Kiosk group. 367

Specifying the URL for Kiosk Browser To add the URL that Kiosk Browser should connect to, follow the steps below: 1. Go to Profiles > Device Management Profile. 2. In the list, click the name of the profile to which you are trying to add a policy. 3. In the Device Management Profile window, click Policy in the Android(Legacy)/Android Enterprise area, and then click next to Android(Legacy)/Android Enterprise Policy on the right side. 4. On the left side of the Modify Android(Legacy)/Android Enterprise policy window, click Kiosk Wizard, and then set the Kiosk app settings to Kiosk Browser. You can only set a policy if the Kiosk Browser file has been added. 5. Enter values into the fields in the Kiosk Browser settings. Set Kiosk Browser: The default Kiosk Browser file provided by Knox Manage is automatically input. Default URL: Enter the URL of the default webpage that should be called when Kiosk Browser is launched. You can enter the URL up to 128 bytes including alphanumeric characters and some special characters (_,., -, *, /). Allow Screen Saver: Configure the Screensaver settings to protect the screen when it is inactive for the maximum inactive session time. 6. Click Save. 7. To deploy the policy, click Apply in the Device Management Profile window. The new profile is applied to every device belonging to the organization or group to which the profile has been assigned. 8. When the confirmation message appears, click Yes. Installing a Kiosk application on a device You can install a Kiosk application on a Knox Manage-installed device as follows: Install a Kiosk application using a device command from the lists in the Devices, Users & Organization, and Groups menus. - Install a new Kiosk application, or uninstall the existing Kiosk application and then install a new one. - For more information, see Sending a device command. When deploying a Device Management Profile: Set a Kiosk application in a Device Management Profile and deploy it. Then, the Kiosk application will be installed automatically. 368

Installing a Kiosk application using a device command To install a Kiosk application on an enrolled Android/Android Enterprise device using a device command, follow the steps below: 1. Go to Devices & Users > Devices. 2. Enter a search term into the search box in the upper-right corner, and click. 3. Click the Mobile ID of the device on which you are trying to install the application, and move to the Device Detailed Information screen. 4. In the Device Detailed Information window, click the Application tab. 5. To view the latest list of the applications installed on the device, click Installed Apps list in the upper-right corner. 6. To install the Kiosk application, click Install Internal/Kiosk Apps. 7. In the Install Internal/Kiosk Apps window, choose an Installation type. Install or Update: Installs a new application or updates the existing application. Reinstall: Uninstalls the existing application and then installs the application again. 8. From the list of applications, select the Kiosk application that you want to install, and click OK. 9. In the Device command-install Internal/Kiosk Apps window, click OK. Installing a Kiosk application by deploying a profile Set a Kiosk-related policy in a Device Management Profile on an Android device, and save it. Then, the profile containing the set policy is deployed automatically to the 369

device. If the Kiosk application set in the profile does not exist on the device, it's automatically installed. To configure a Kiosk application policy in the profile and apply it to the device, follow the steps below: 1. Go to Profiles > Device Management Profile. 2. In the list, click the name of the profile to which you are trying to add a policy. 3. In the Device Management Profile window, click Policy in the Android(Legacy)/Android Enterprise area, and then click next to Android/Android Enterprise Policy on the right side. 4. On the left side of the Modify Android/Android Enterprise policy window, click Kiosk Wizard, and then set Kiosk app settings to N/A, Single app, Multi app, or Kiosk Browser. 5. Add a Kiosk app in accordance with the Kiosk app settings as instructed below. To search for an existing Kiosk file and add it, click. When Single App is selected: To create a new single app Kiosk and add it, click Add on the right side. When Multi App is selected: To create a new multi app Kiosk and add it using the Kiosk Wizard, click Add on the right side. When Kiosk Browser is selected: The Kiosk Browser-related setting fields are displayed. 6. Set a Kiosk-related policy, and then click Save. For more information about the policies related to the Kiosk Wizards, see Kiosk group. 7. To deploy the policy, click Apply in the Device Management Profile window. The new profile is applied to every device belonging to the organization or group to which the profile has been assigned. The Kiosk application set in the policy is automatically installed. 370

8. When the confirmation message appears, click OK. Modifying and deploying a Kiosk application If you need to modify the components of a Kiosk application, then change the Kiosk application file, build it again, and deploy it to the device. When you modify the settings of the Kiosk application and build it again, a Kiosk file is created as described below. Single app Kiosk: Creates a Kiosk of the same version but under a new name. Multi app Kiosk: Creates a Kiosk of a higher version using the same name and the same package name. To provide device users with the latest version of the Kiosk, update the Kiosk application file on the device. If you send the Update Application device command, when a user launches the Kiosk on the device, it's automatically updated. To modify the components of a Kiosk application and then deploy it to the device, follow the steps below: 1. Go to Applications > Kiosk Applications. 2. In the list, click next to the Kiosk application that you want to modify. 3. In the Modify Single Application or Modify Multiple Applications window, modify the content in the fields. Multi app Kiosk: To activate the Build button, you must choose a higher version in the Version field. 4. In the Modify Single Application or Modify Multiple Applications window, click Save or Build. 5. When modifying a multi app Kiosk, describe the changes in the Confirm update window, and then click Yes. Once the input fields are validated, the build will be completed. 6. Click next to the re-created Kiosk application. 7. In the Device Command - Update Application window, click Yes. The Kiosk application on every device that uses the relevant Kiosk application is updated, based on the Inventory information on the device. If there are no devices to update, a notification message appears. 371

Checking the version history of a Kiosk application A version history of a Kiosk application is provided. After checking the update details per version, a modification can be made. To modify the update details per version, follow the steps below: 1. Go to Applications > Kiosk Applications. 2. In the list, click the version of the Kiosk application that you want to modify. 3. In the Version History window, check the update Date, Version, and Changes. 4. Click next to the version of which you want to modify the update details. 5. Describe the changes in the Modify Changes window, and click Save. 6. Click Save in the Version History window. Controlling a Kiosk application You can send a device command to control a Kiosk application on a device. Devices & Users > Devices: You can send Install, Run, Stop, Delete Data, Uninstall, and Enable/Disable app-running device commands to each device. Applications > Kiosk Applications: If the Kiosk application file has been modified, send the Update Application device command. For more information, see Modifying and deploying a Kiosk application. To learn more about Kiosk application-related device commands, see Application Management. Enabling/Disabling app running You can allow or not allow users from launching a Kiosk application installed on a device. The Kiosk application that is not allowed to be launched will appear as usual, but it can't be launched, even if a user taps it. To allow or not allow users from launching a Kiosk application, follow the steps below: 1. Go to Devices & Users > Devices. 2. Enter a User's Name, Employee No., Email Address, Mobile ID, and Model Name, and click. 3. Select a device, and click. This is only applicable to enrolled Android/Android Enterprise devices. 4. In the App Management area in the Device Command window, click Enable/Disable app running. 372

5. In the Device Command-Enable/Disable app running window, click Allow or Disallow, select the application that you want to control, and click OK. The Installed Apps list shows the Internal, Public, and Kiosk applications installed on the device. This list can also be viewed on the Device Detailed Information screen in the Application tab in Devices & Users > Devices. 6. Click OK in the completion pop-up window. You can check the results of processing device commands in Service Overview > History > Device Command History. Exiting Kiosk mode When a device on which a multi app Kiosk is running can't be controlled because it has lost the connection with the server, an administrator can exit the Kiosk mode, and then manage the device by accessing it in normal mode. To exit the current Kiosk mode on the device, go to the Kiosk Wizard menu, and then select and enter a touch-action in the Exit Kiosk mode field for the device. When a user touches the device in the specified manner, Knox Manage is disabled and the Kiosk application is closed. If it's password locked, tap %s in the bottom-left corner of the Home screen of the Kiosk on the device, and then touch the screen using the method specified in the Exit Kiosk mode field. You can exit Kiosk mode on a device using the following methods: 373

1. Tap i in the bottom-left corner of the Home screen, or touch the left menu displayed on the device, and then tap i About that appears at the bottom of the screen. 2. Use the Kiosk mode disabling touch-action that was specified when the relevant Kiosk application was created. Touch action: Tap the upper-left corner of the screen 5 times. Alternatively, you may also tap the upper-right corner of the screen 5 times, tap the bottom-left corner of the screen 5 times, or tap the bottom-right corner of the screen 5 times. For the Kiosk Browser, click and hold i. 3. Request an administrator to issue an offline deactivation code for the Knox Manage service, and then enter the received code. You can now exit the current Kiosk mode, and the Knox Manage service becomes deactivated. 374