Release Notes for Cisco Virtualization Experience Client 2111/2211 PCoIP Firmware Release 4.0.2 First Published: January 31, 2013 Last Modified: February 06, 2013 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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CONTENTS CHAPTER 1 Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 1 Introduction 1 Related documentation 2 New Features 2 Smart Card Support 3 Installation Notes 3 Install Firmware Release 4.0.2 3 Additional Recommended Upgrade Procedure 4 Important Notes 5 DVI to VGA Adapter Requirements 5 USB Device Operation 5 USB Transfer Speed 6 LLDP Required for Cisco VXC 2211 Power Negotiation 6 Analog Audio Support 6 Secure Connection Troubleshooting 7 Compatibility 8 Cisco VXC Manager Compatibility 8 Caveats 9 Using bug toolkit 9 Open Caveats 9 Resolved Caveats 10 Limitations and Restrictions 10 Obtaining Documentation and Submitting a Service Request 10 iii
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CHAPTER 1 Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Introduction, page 1 Related documentation, page 2 New Features, page 2 Installation Notes, page 3 Important Notes, page 5 Caveats, page 9 Obtaining Documentation and Submitting a Service Request, page 10 Introduction The Cisco Virtualization Experience Client (VXC) 2111 and 2211 are workstation-class virtualization clients for use with PC-over-IP (PCoIP). The PCoIP protocol is designed to deliver a user desktop from a centralized host server across standard IP networks, enabling you to use applications and desktop peripherals as if you were using them locally. This release supports the following Cisco Virtualization Experience Client (VXC) clients using PCoIP Zero Client firmware: Cisco VXC 2111, integrated Cisco VXC 2211, standalone The Cisco VXC 2111 attaches to, and obtains its power from, the Cisco Unified IP Phone 8961, 9951, or 9971 through a spine connector cable. The phone is powered by either an AC adapter (CP-PWR-CUBE-4) or by Power over Ethernet (PoE) capable Cisco Switches. The Cisco Unified IP Phone 8961, 9951, or 9971 must run Firmware Release 9.1(2) or later. The Cisco VXC 2211 operates independently and is powered by either an AC adapter (CP-PWR-CUBE-4) or by Power over Ethernet (PoE) capable Cisco Switches. 1
Related documentation Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Related documentation For more information, see the documents available at the following URLs: Cisco Virtualization Experience Client 2000 Series http://www.cisco.com/en/us/products/ps11499/tsd_products_support_series_home.html Cisco Virtualization Experience Client Manager http://www.cisco.com/en/us/products/ps11582/tsd_products_support_series_home.html New Features The following are the new features implemented in Firmware Release 4.0.2: Added hotkey to disconnect support (Ctrl+Alt+F12). This feature is enabled by default. The advanced options section of the Session web page added a field to enable and disable the feature. Figure 1: Session Web Page 2
Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Smart Card Support Improved error indications in the View login flow. This change includes in-line error messages for bad username or password and a CAPS LOCK indicator. Added support for configuring the SNMP community name. Figure 2: SNMP Web Page Removed network icon in the OSD and improved status indication in connect dialog. Modified the View connection security text to match current View clients. Event log is cleared when a reset to factory defaults is applied. Smart Card Support The Cisco VXC 2111/2211 supports Gemalto.NET Smart cards. For detailed information, see http:// www.cisco.com/en/us/docs/solutions/enterprise/data_center/vxi/vxi_gemaltonet.pdf. Installation Notes For installation instructions, see the Quick Start Guide: Cisco Virtualization Experience Client (VXC) 2111/2211. Install Firmware Release 4.0.2 To download and install the Cisco VXC 2111/2211 PCoIP firmware, follow these steps: 3
Additional Recommended Upgrade Procedure Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Note Changes in PCoIP firmware 3.4.0 onwards resulted in Default Device Configuration (DDC) not being supported for these releases in Cisco VXC Manager 4.8.5. With Cisco VXC Manager 4.8.5, the recommendation is to use Drag and Drop. To use DDC, use Cisco VXC Manager 4.9 or 4.9.1 and the 4.9.x-based packages. Procedure Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html Step 2 Step 3 Step 4 Step 5 Log in to the Tools & Resources > Download Software page. Choose Products > Voice and Unified Communications > IP Telephony > Virtualized Endpoints. Choose Cisco Virtualization Experience Client 2000 Series. Choose your client type. Step 6 In the Latest Releases folder, choose 4.0.2. Step 7 Step 8 Step 9 Select one of the desired firmware files, click the Download Now or Add to cart button, and follow the prompts. Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file. To update the firmware using Cisco VXC Manager, see the Administration Guide for Cisco VXC Manager. To update the firmware using the Cisco VXC administrative web interface, see the Uploading to the device section of the Cisco Virtualization Experience Client 2111/2211 PCoIP Administration Guide. Additional Recommended Upgrade Procedure To avoid issues with connecting to VMware View after the upgrade, Cisco recommends that you push the VMware View connection settings to the Cisco VXC 2111/2211 devices using the Cisco VXC Manager ThreadX configuration package for all upgraded Cisco VXC 2111/2211 devices. Procedure Step 1 Step 2 Step 3 In the tree pane of the Administrator Console, expand Package Manager > ThreadX Configuration. In the details pane, right-click the VMware View package and choose View Package Script to open the Package Script dialog box displaying the script of the Cisco VXC Manager package. Check the Edit and Save Script to Database ONLY check box and then specify the IP address of the VMware View server in the IP= parameter, and make any other changes to the script as required for your setup (for example, to enable SSL, you can set the SSL parameter to SSL=1.) Caution To include the Port= parameter in the script, you must set a valid value for it. If the Port= parameter is blank, delete it from the script to avoid errors. You only need to specify the Port= parameter if you are using a port other than the default value of 80 for HTTP or 443 for HTTPS. 4
Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Important Notes Step 4 Step 5 After completing your changes, click OK. Schedule the package update using Drag and Drop (supported on Release 4.8.5 and 4.9.x of Cisco VXC Manager) or DDC (supported on Cisco VXC Manager 4.9.x only). See the Administration Guide for Cisco VXC Manager for details. Important Notes DVI to VGA Adapter Requirements If you use a DVI to VGA adapter to connect a VGA monitor to the Cisco VXC client, use only the adapter that your device supports. Do not use an adapter that is shipped with a different Cisco VXC model because doing so can cause display issues, such as a blank monitor. The following table shows the Cisco DVI to VGA adapters supported by each Cisco VXC model: Table 1: Supported Cisco DVI to VGA Adapters Cisco VXC model Cisco VXC 2111 Cisco VXC 2211 Cisco VXC 2112 Cisco VXC 2212 Cisco VXC 6215 Supported Cisco DVI to VGA Adapter 74-9352-01 DVI/VGA cable 74-9355-01 DVI/VGA adapter Not applicable Not applicable 74-10414-01 DVI/VGA adapter USB Device Operation The following tables describe the mode in which USB devices operate based on device type, session type, and device configuration. Table 2: EHCI Disabled (Devices operate in USB 1.1 mode only) View Desktop Root Port All devices operate in USB 1.1 mode. Behind USB 1.1 and 2.0 Hub 5
USB Transfer Speed Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Table 3: EHCI Enabled (USB 2.0 support is enabled) View Desktop Root Port All devices operate in their native mode (USB 1.1 or USB 2.0 isochronous devices (i.e., audio devices, WebCams). USB 2.0 isochronous devices operate in USB 1.1 mode. Behind USB 1.1 Hub All devices operate in USB 1.1 mode. Behind USB 2.0 Hub All non-isochronous devices operate in their native mode (USB 1.1 or USB 2.0) Isochronous devices are not supported (a warning overlay may appear). USB Transfer Speed Each USB port is capable of supporting a maximum of 15Mb/s. However, the total bandwidth shared across all USB ports cannot exceed 18Mb/s. LLDP Required for Cisco VXC 2211 Power Negotiation To allow PoE-powered Cisco VXC 2211 clients to negotiate power requirements with the connected switch, you must enable LLDP on the connected switch. Otherwise, the client may not be able to draw sufficient power to operate properly. The Cisco VXC 2111/2211 supports analog audio input in PCoIP connections with VMware View 4.5 and later. To support analog audio input, you must install a Teradici audio driver in the virtual desktop. This driver is not installed by the VMware View Agent installer and is not officially supported by VMware. To obtain the audio driver or for any technical support issues, see the Teradici support page. Analog Audio Support System Requirements The following are the system requirements for support of the analog audio driver. Cisco VXC 2111/2211 with firmware 3.3.1 or newer VMware View 4.5 hosts or later Guest OS Microsoft Windows XP (32 bit) Microsoft Windows 7 (32 bit) Microsoft Windows 7 (64 bit) 6
Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Secure Connection Troubleshooting Support for Analog Audio Input The Cisco VXC 2111/2211 supports analog audio input in PCoIP connections with VMware View 4.5 and later. To support analog audio input, you must install a Teradici audio driver in the virtual desktop. This driver is not installed by the VMware View Agent installer and is not officially supported by VMware. To obtain the audio driver or for any technical support issues, see the Teradici support page. Installing the Analog Audio Driver To install the analog audio driver: 1 In the VMware View virtual machine, run the PCoIP Component installer. 2 Follow the instructions in the Teradici PCoIP Component Installer Setup dialog. 3 If you agree to the license, choose Install (the Teradici Audio Driver is automatically selected). After the installation completes, verify under Control Panel (Sounds) that the Teradici Virtual Audio Driver is the default playback and recording device. 4 Restart the virtual machine. Uninstalling the Analog Audio Driver To uninstall the Teradici Virtual Audio Driver, open the Windows Device Manager and under Sound, Video and Game Controllers, delete the Teradici Audio Driver. Operating Instructions If you disable and then reenable the audio driver from the device manager, you must do one of the following steps to make the driver function properly: Reboot the virtual machine Log off and log back on to the virtual machine Disconnect and reconnect the PCoIP session Secure Connection Troubleshooting This section provides information for troubleshooting secure connections to the View Connection Server (VCS). Issue: Connection to the VCS is failing after removing the VCS certificate with the certificate security set to the default, warn only This is the expected behavior as the zero client keeps a cached list of the trusted view connection servers when the security mode is set to Warn if the connection may be insecure (Default). If you remove the issuing certificate and attempt to connect to the same VCS, this compromises VMware View client security. To establish a connection after you remove the certificate, you must also clear your trusted VCS address cache list. To clear your trusted VCS address cache and confirm the expected connection behavior: 1 From the Administrative Web Interface, select Configuration > Session. 2 Click the Show Advanced Options button. 7
Compatibility Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 3 Click the Clear button beside Trusted View Connection Servers. 4 Click Apply. 5 From the OSD select Options > User Settings. 6 Confirm the VCS Certificate Check Mode is set to Warn if Connection may be insecure (Default) and select this option if it is not selected. 7 Click OK. 8 Click the Connect button. 9 Observe the warning message. 10 Click the Continue button. 11 Confirm there is a red strikethrough through the https in the VCS address field in the connection dialog box. Note Alternatively, you can reset the zero client and reconfigure your parameters on the zero client. This clears both the Trusted View Connection Servers cache and the certificate store. Follow steps 5-10 above to confirm the expected connection behavior. Issue: No VCS warning message displays when the VCS Certificate Check Mode is set to Warn if Connection may be insecure (Default) This is expected behavior for non-interactive session modes, which do not display VCS Warning messages in Warn if the connection may be insecure (Default) security mode. Non-interactive session types: View Connection Server + Auto-Logon View Connection Server + Kiosk View Connection Server + Imprivata OneSign (not currently supported on Cisco VXC 2111/2211) Interactive session type: View Connection Server Compatibility Release 4.0.2 is compatible with VMware View 5.0 and 5.1 deployments using Cisco VXC client devices to connect to View virtual desktops. Note You can view the firmware version on the Info > Version web page for the device. Cisco VXC Manager Compatibility Release 4.0.2 is compatible with Cisco VXC Manager 4.8.5, 4.9, and 4.9.1. 8
Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Caveats Note To manage the Cisco VXC 2111/2211, you do not require the Cisco VXC Manager. As an alternative, you can use the PCoIP Management Console from Teradici for device management. Caveats Using bug toolkit Known problems (bugs) are graded according to severity level. These release notes contain descriptions of: All severity level 1 or 2 bugs Significant severity level 3 bugs You can search for problems by using the Cisco Software Bug Toolkit. To access Bug Toolkit, you need the following items: Internet connection Web browser Cisco.com user ID and password To use the Software Bug Toolkit, follow these steps: 1 To access the Bug Toolkit, go to: http://tools.cisco.com/support/bugtoolkit/action.do?hdnaction=searchbugs 2 Log in with your Cisco.com user ID and password. To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go. Open Caveats The following table lists severity 1, 2, and 3 defects that are open for the Cisco Virtualization Experience Client 2111/2211 using Firmware Release 4.0.2. For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information. Because defect status continually changes, be aware that this table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Using the Bug Toolkit. 9
Resolved Caveats Release Notes for Cisco VXC 2111/2211 PCoIP Release 4.0.2 Table 4: Open Caveats for the Cisco Virtualization Experience Client 2111/2211 Identifier CSCua88400 CSCub28199 CSCue20903 Severity 3 3 3 Headline PCOIP4.0-Successful secured connection, no event log created PCOIP4.0:View5.1-Expired Certificate Connection failing View 5.0.1 or earlier may experience USB device connectivity problems Resolved Caveats Not applicable. Limitations and Restrictions The following table lists known limitations that will not be fixed, and for which there is not always a workaround. Table 5: Limitations and Restrictions Identifier CSCty22509 CSCud95669 Severity 3 3 Headline VXC 2211: Choppy audio when using USB headsets VXC 2111: Display goes black and zero client goes back to login screen Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/us/docs/general/whatsnew/whatsnew.html Subscribe to the What s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0. 10