Amadeus Web UETT Report

Amadeus Web UETT Report User Guide Date: April 9, 2015 Version: v1.0.3 2014 Amadeus North America, Inc.

Table of Contents _ 1 Overview 3 _ 2 Amadeus Web UETT Report 4 Access 4 Functional Specification 5 _ 3 Administration Button 6 Administration Schedule Tab 7 Administration Offices Tab 12 Administration Users Tab 17 Administration Countries Tab 20 Administration Participating Carriers Tab 20 _ 4 Report Button 21 Report Filters 22 Result Report Page 26 User Actions 28 _ 5 My Account Button 30 _ 6 User Guide Button 31 _ 7 Logout Button 32 _ 8 Application Support 33 Reporting Issues 33 Page 2 of 33 Document control Security level Company Department Author Amadeus North America, Inc. Application Development and Processing Valeria Losada-Waszak Reviewed by Rafael Diaz Date 09 / 15 / 2009 Approved by Rafael Diaz Date 09 / 15 / 2009 Version Date Change Comment By 1.0.0 08/04/2009 Original Document V.Losada-Waszak 1.0.1 09/14/2009 Diagrams Updated Includes Diagrams for Rafael Diaz confirmation 1.0.2 05/10/2013 Application enhancements Screen Captures Updated V.Losada-Waszak 1.0.3 02/09/2015 Application Enhancements Added New functionaility and V.Losada-Waszak AgentSign/FOP/BookingOID / screen captures updated Itinerary indicator/ Expirity Date (SV Ariline) 1.0.4 04/09/2015 Additional Buttton for Simple Report Information regarding the Simple Report and screen capture updates. V.Losada-Waszak

1 Overview The Unused Electronic Ticketing and Reporting (UETTR) offers a way to obtain a report that will contain all of the unused tickets at the time of request for the customer. The Web application provides the customer with an easy way to have access to the Unused Electronic Ticketing Tracking and Report (UETTR) functionality, without having to access the Amadeus central system UETTR report. Reports can be executed on demand or on a schedule that will run automatically. When a request for UETT Report on demand is made, the system generates a report according to the search criteria specified in your query and displays the report on your screen with the option of saving it to your hard drive in a variety of formats. When a report is scheduled to run on a regular basis the report will be available on the site through a link for easy download. This report will remain on the web site for 7 days from the requested date. A User ID and Password will be provided to the administrator to access the Web Application. The User ID will be associated to the requestor s office ID. This office ID will need to be registered into the UETTR System (host registration is normally carried out by the local ACO help desk). The requestor s office ID will require having EOS agreements with partner s office IDs prior to defining office IDs into the application. The Web version of UETTR also provides extra information in the report that is not provided in the regular host queue report. Page 3 of 33

2 Amadeus Web UETT Report The online access to the Amadeus UETT Report provides a mechanism for easy retrieval of the unused electronic tracking reports. The reports are generated on demand and presented to the user on the screen or on a predetermined schedule. There are other benefits when an agency is subscribed to the online reporting tool. The Office id maybe link to other offices, with EOS agreement in place, to view and retrieve the reports for those offices unused e-tickets. The office and its related registered offices via the online tool will never become suspended by the system. The unused e-tickets will be automatically removed from the reports once the ticket is refunded, exchange or any other update that will make the e-ticket no longer open. The system will automatically update the e-tickets status every 3 days. In other words the UETTR record purging process will not apply to the office s e-tickets. The unused e-ticket will stay in the report for as long as the airline reports that such e-ticket is still considered open. Reports can be schedule automatically (Excel format). Reports can be downloaded to a variety of formats to the local user machine when requesting an on-demand report. The reports will include additional fields not found in the regular central system report. No need to process any Amadeus central queues to extract reports Access The Amadeus Web UETT Report application can be accessed via the URL https://uettr-service./uettrwebreport/default.aspx A User Name and Password is required to access the web site application. Page 4 of 33

Figure 1 Login Screen The login screen credentials are obtained via a WO and after the proper agreements with the agency are completed since the WEB solution will provide additional functionalities and it is considered a value added product from the regular Central System solution. The username and password are case sensitive and must be typed exactly as provided to the user. Functional Specification The Web site has been created to facilitate the generation of UETT Reports and for the downloading of the report to the user s computer in their desired format. The user may navigate to the Administration, Report, My Account or User Guide screen by clicking in one of the top buttons. When the user initially signs in the default screen is the Report Screen. The Logout button will conclude the user s session with the server. Page 5 of 33

3 Administration Button This button allows the user to select the options that are available to administrators. Currently the option tabs offered to the user are: The Schedule tab The Offices tab The Users tab The Countries tab The Participating Carriers tab Figure 2 Administration Screen The user may navigate between these tabs as long as the proper permissions have been granted to its username. Please note that the Users tab is only available to administrators and Main Office Ids. Page 6 of 33

Administration Schedule Tab Selecting this tab will show all automatic schedule reports that have been created in the system for the user. From this screen the user may Add Schedule, Edit or Delete a schedule or List the reports that have been generated by a schedule job. Figure 3 Schedule Tab Add Schedule Button There are two main sections that a user will need to fill in when scheduling a new report: The frequency of the report And the Report Parameters Page 7 of 33

New New New New New New New Figure 4 Add Schedule Screen A schedule is added to the system when the user selects Update in the lower right corner of the window. The user may disregard any entries and return to the previous screen by clicking on Cancel. No schedule entry will be saved in the system if Cancel is selected. Report Frequency A UETT Report can be set up to run automatically as needed by the requester. To schedule the frequency of the report, the user must specify the name of the file, if the event will reoccur, select the reoccurrence mode, the start and end date of the report. The screen provides several options for the user to customize the schedule of the reports as necessary: Page 8 of 33

Name In this field the user may define the name of the task that the report will have when the schedule report runs. This is in part the name of the file that the schedule job will create with the report. The system will append the _yyyymmdd to create the full file name. Schedule Type Two types of schedules are available for selection. One Time: The report will be generated only once on the specified schedule. Reoccurring: The report will be generated based on the frequency of the run starting on the Date to Run field. On each schedule event a report will be created with the filename indicated. The system will keep the last 7 files generated on a reoccurring schedule. Occurs Daily Figure 5 Add Schedule Occurs Daily Options When the user selects the Daily option on the Occurs panel, the screen will show the options to select the Start Date and Time when the report should start its daily generation. Page 9 of 33

Occurs Weekly Figure 6 Add Schedule Occurs Weekly Options When the user selects the Weekly option on the Occurs panel, the screen will expand to allow for the selection of the weekday(s) that will occur and the Start Date and Time the report will commence generating. Occurs Monthly Figure 7 Add Schedule Occurs Monthly Options When the user selects the Monthly option on the Occurs panel, the screen will present the options for the user to select the On day of the month that the report will be generated and then Start Date and Time for the schedule to commence the generation of reports. Page 10 of 33

Figure 8 Schedule a Report Example below illustrates an example of a weekly report. This Report will run weekly every Monday, Wednesday, and Friday at 00:01 hours, starting on May 3 rd, 2013. Figure 8 Schedule a Report Example Search Parameters The search parameters area includes all options to perform a search and report filtering. The report generated will be based on those values that have been selected or entered in the Search Parameter area, see Figure 4 Add Schedule Screen. For an explanation of each of these parameters please refer to section 4 Report Button. Edit Schedule The user may edit any schedule that have been created by selecting Edit. The Edit window will appear for the user to modify any of the parameters that are set for the schedule. Refer to section 0 Add Schedule for the explanation of all options. Delete Schedule The user may delete or edit any of the scheduled report that have been created by selecting Edit or Delete by the side of the desired report schedule. Once the scheduled report is removed, it will no longer generate any reports automatically. The user can schedule as many reports as they may desire. List Schedule Job Processed The List selection will display a list of files that are available for download due to the execution of the schedule job. This list of files will display the last 7 generated reports, for those reports that are set to Reoccurring mode, and it will allow the user to download the reports to his or her computer. Page 11 of 33

Administration Offices Tab In order to select specific offices when requesting reports, they must be added to the list of acceptable offices first under the Offices Tab. EOS agreements need to be in place between the office ID of the requestor and the new office ID being added to the list. The EOS check is in the DCB field of the requestor with access to view e-tickets. If no agreements exist the office ID will not be added to the list of offices and an error is return to the user. Once the office is included, a verification process occurs every day and those offices that have no DCB EOS agreement will be marked in the list with a Red Dot on the side. Those offices that have been verified and that its EOS is still in place will be presented with a Green Dot on the screen. Figure 9 Administration Offices Screen presents a layout of the screen when the Office tab is selected by the user. Those unused e-tickets for the offices that have been mark with the Red dot will not be included in any report. The screen provides a filter option to search for specific offices. As you type into the search box, the list will be refreshed to match up to the number of letters provided. New Figure 9 Administration Offices Screen There are up to 24 offices per page, to move to the next page the user may click on the Next > link to present the next set of pages. The pages are order alphabetically by office id. The total number of offices is located in the lower left section of the page. Edit Button This Edit button is only available to internal Amadeus Administrator signs to allow or disallow for a Web user to use the cryptic UETTR by applying a check mark on Allow Cryptic and clicking on Update. This setting is set at office ID level, meaning that no agent under that office ID will be able to perform any cryptic entries on UETTR. Under the Allow Cryptic column either a red or green dot will appear to indicate whether the office ID is Page 12 of 33

allowed or disallowed from using the cryptic UETTR. Red dot means the Office ID is not allowed, while the green dot means the office ID is allowed. Delete Button The Delete option on each of the lines allows the user to remove an existing office Id from those maybe included in a report. Please be aware that deleting an office id will remove it from the Web Site but will not be removed from the UETTR process. Once the office is deleted from the online access, it is treated again as a normal UETTR office and it will be subject to suspension and purging of unused e-tickets processes. Figure 10 Confirmation Delete Window A confirmation pop window will be shown to indicate if the office will be removed from the online offering. No modification is made to the UETTR central subscription to the office id selected. Page 13 of 33

Add Office Button The Add Office button allows the administrator to include an office id for report capabilities. The office id of the reporter and the one being added to the list must have EOS agreement for the Document Control Bank (DCB) setting. The system will check this DCB value for proper agreement before inserting the office into the system. If no such agreement exists then the user will receive an error indicating that it is not authorized for such transaction. Figure 11 Add Office Page 14 of 33

EOS agreement will be automatically checked internally by the system. If the office is no longer authorized to see another office s e-ticket then a Red Dot will be presented in the screen and no e-tickets belonging to this office will be included in any future reports. See Figure 12 Add office rejected for an example screen. Figure 12 Add office rejected Allow Cryptic Link - NEW The Allow Cryptic function is only available to internal Amadeus Administrator Users. This function allows and disallows a Web User from accessing the cryptic UETTR. This setting is set at office ID level, this means that no agent under that office ID will be able to perform any cryptic entries on UETTR. Under the Allow Cryptic column either a red or green dot will appear to indicate whether the office ID is allowed or disallowed from using the cryptic UETTR. Red dot means the Office ID is not allowed, while the green dot means the office ID is allowed. When adding an office ID the default is to disallow to use the cryptic UETTR, so it is very important that the check mark is placed under Allow Cryptic if the office also wants to have the capability to use UETTR through cryptic. Page 15 of 33

Update Link The Update button will insert the current office id provided in the entering box. It will trigger the verification that the office id has proper DCB EOS agreement with the login office id. If successful there will be a Green dot to the right of the office ID. Cancel Link The Cancel button will cancel any insertion of the office id. Office Id Filter The office Id filter will provide a way to reduce the number of office that is registered in the system. This is a smart filter which will start working at the moment the first character is placed into the box. So if searching for all MIA offices, the user will only need to enter MIA pause and the filter will display only those offices that are registered and that started with the letters MIA. This option will work even when adding an office Id. Figure 13 Filtering Office Ids Page 16 of 33

Administration Users Tab The Users tab allows the administrator to create User Names and Passwords. This functionality is only available to Amadeus Administrators and Main Offices. Figure 14 Users Tab Page 17 of 33

Add User Button A User creation requires first that the Office ID be added to the Offices list under the Offices tab. Once the Office exists under the Offices tab then the User Name can be created by clicking on the Add User button. Under the Office ID click on the down arrow to select the Office ID from the list and under Role, select whether the office ID is a Main or Branch office Id. A Main office ID has the capabilities to create Users for its branches, while a Branch Office ID does not. Once the User Name and Password are created, it will be added to the list and displayed to the User to distribute the credentials to the corresponding user. Delete Button Deleting a User will take away all access for Web UETTR for that Office ID. However, the Office ID will remain active in the UETTR system and data will still be collected. Deleting a User name from the Users tab will not remove the Office ID from the Offices Tab and reports can still be requested for such Office ID. Figure 15 Delete Button Page 18 of 33

When deleting a User you will receive a warning message to confirm the deletion of the User Name. Figure 16 Confirm Deletion Reset Button The Password column will show the initial password generated by the system. Once the User changes the password the admin will no longer be able to see it. To reset the password, simply click on Reset and a new Password will be generated automatically. The User Creation Date column will be updated with the last time the User was modified. Figure 17 Reset Button Page 19 of 33

Administration Countries Tab The Countries tab will show the list of countries the User is responsible for. This list cannot be modified by the user since it is associated to the office ID of the User. If any modifications are required for Amadeus Administrators please follow the internal process to request such modification. Figure 18 Countries Tab Administration Participating Carriers Tab Participating carriers tab provides a list of active airlines that participate in UETTR. This means that the UETTR system connects to each airline on this list to gather the status for each ticket. Page 20 of 33 Figure 19 Participating Carriers Tab

4 Report Button This is the default screen when the user logs into the Web Site. From here the user may request reports, select the offices to be included in the report or indicate any filters when running the report. If the user clicks on Create Report without indicating any parameters the report will be generated for the Office ID associated to the User logged in. If a report wants to be generated against a different office ID, then the office ID needs to be specified under the Reporting Office ID field. New New New New New New New New Figure 20 Report Request Screen Page 21 of 33

Reporting Office ID Field In this field the user may request the office for which may ask for a report. The user may type the office id directly or select it from the list when pressing the down arrow. The list contains only those offices that have been registered and have EOS agreement verified by the online system. Figure 21 Report Office Id Selection The user may also enter the value for the system to report all unused e-tickets that belong to the office indicated in this field with a wild card. The * in any position will be considered as wild card character. For example MAD****** will report the unused e-tickets for all offices that are located in Madrid and found in the Office Id list tab. There most be at least 9 characters in the office id filed. By default if no value is entered into this field only the Login office id s e-tickets will appear when generating the report. The default office id is the one associated to the username and password when the account was created for the user. Report Filters These fields are provided to narrow the search of unused e-tickets that will appear in the report. Only those e-tickets that match the search criteria will be returned on the report. When more than one filter is provided, the e-ticket presented must match each of the filters, AND condition. Last Name Filter Report only those unused e-tickets that start with the last name indicated in the field, partial names are accepted for the search. For example, Sam will include all Samuels, Samson, and any other names that start with SAM Page 22 of 33

First Name Filter Report only those unused e-tickets that start with the first name indicated in the field Record Locator Filter Report only those unused e-tickets which have the indicated Amadeus Record Locator matches with that indicated in the text box. Client Account No Filter Report only those unused e-tickets that have the indicated client account number (the AN line of the PNR). Travel Date Filter Display only tickets whose departure date of the last travel date segment of the e-ticket matches this date, if a Travel End Date is provided then report all tickets which have a departure date between these dates. Travel End Date Filter The date indicates the end of the travel Date range for e-tickets considered into report. These values are based on the Last Date of Travel. Query Date Filter Display only tickets whose Query Date matches this date, if a Query End Date is provided then report all tickets which have a Query date between these dates. Query End Date Filter The date indicates the end of the query Date range to report. Airline Code Filter Report only those unused e-tickets that have as validating carrier the ones indicate in the field. The user may enter more than one airline by separating the two airline code with commas, for example: AA, UA will report all unused e-tickets validating in AA (American Airlines) and UA (United Airlines) only. The maximum number of airlines is 6. Ticket Number Filter Report only those unused e-tickets that have the same e-ticket number as indicated in the field. Display Deleted Ticket Filter Include in the report those unused e-tickets that have been manually deleted (X- TicketNumber) from the report. At this time, the only way to manually remove a e-ticket from the report is by issuing a I-SB/TR/X-TicketNumber via the central system. Omit Refuse Airline Filter Report will not include airline that refuse UETTR access to their system. Page 23 of 33

Country Code Filter Include only those unused e-tickets of the Country Code selected. More than one country code may be selected. If none is selected the no filter is applied and all e-tickets will be included in the report. The system will only present the country codes for those agencies that have been registered into the online system via the Administration Office tab. Display Ticket Image Filter The User is now able to select whether they would like to include the Ticket Image display in the report by selecting Display Ticket Image before clicking on the Create Report button. Issue Date Filter The Issue Date search filter will be generating a report with all unused e-tickets with the Issue Date specified. Issue End Date Filter The Issue End Date can also be used in conjunction with Issue Date when it is required to specify a date range in the search criteria. International / Domestic Itinerary Filter The International / Domestic Itinerary filter will allow the user to search on unused electronic tickets that match the criteria specified for domestic or international itineraries. If Market is also specified it will verify if the Itinerary is domestic or international within that Country. If for example, the US with Domestic is specified, it will search for all tickets that contain a domestic itinerary withing the US. If no market is specified and only Domestic is selected, it will search for all Domestic itineraries regardless of the market. Market Filter The market filter will allow the user to specify a country where the unused eticket itinerary ocurrs. If the US is specified, it will search for all unused etickets withing the US country. Form of Payment Filter This filter allows the user to search based on the form of payment used at the time of ticketing. There are six different forms of payment that can be specified: Cash Check Credit Card Invoice Misc is specified when the form of payment is other than cash, check, CC, Invoice or Multi. Multi Is specified when there is more than one form of payment used. Booking Office ID Filter The Booking Office ID filter can be used to search for a ticket where the PNR was created by a different office ID than the ticketing office ID. Page 24 of 33

Agent Sign Filter This filter is to search for an unused Eticket speficied by the ticketing agent sign. This field requires the first 4 characters of the ticketing agent sign. Expiry Date Filter (only for SV Airline) This filter is airline specific, and it is only for SV airline. The expiry date is parsed from the FE line in the ticket image display. A range of expiry dates can be specified by specifying the Expiry End Date together. Expiry End Date Filter (only for SV Airline) This filter can be used when a range of the expiry date is needed. Simple Report Button This button will submit a request to generate a report with less information. The report will be presented on the screen once it is generated by the system. This report does not include the following search filters: Booking Office Id Form Of Payment Expiry Date Agent Sing International / Domestic Itinerary Market Detailed Report Button This button will submit a request to generate a report with the current selection and filters on demand. The report will be presented on the screen once it is generated by the system. This report includes the additional columns below: Booking Office Id Form Of Payment Expiry Date Agent Sing International / Domestic Itinerary Market Page 25 of 33

Result Report Page The result report page will be presented to the user as a result of requesting a report and based on the criteria of the report. The user may need to move the horizontal and vertical scroll bars to be able to see the full display report as the page is rendered to the current size of the user s screen. Figure 22 Report Result Page The following table explains the columns that are generated as part of the report. On the report page only 10 rows are presented at a time. To navigate to the other set of pages the page navigation buttons at the top of the report should be used by the user. Fields Office Id Booking Office ID Country Code Passenger Airline Number Ticket Number Issue Date Depart Date Record Locator AgentSign Query Date Account Number Page 26 of 33 Description Issuing office id Original office ID who created the PNR The 2-letter code of the country where the Office id resides, if country code selection is provided in the request Passenger last name/first name as it appears in the ticket Validating Airline Number Ticket Number Ticket Issue Date Last segment date of travel Amadeus PNR Record Locator Ticketing Agent Sign Date UETTR query to airline for ticket status Customer account number PNR s AN value

Fields Form Of Payment Expiry Date Ticket Status Curr Code Total Total Price Curr Code Fare Fare Amount Partial Unused Open Segments International / Domestic Ticket Image Description Form of payment used for PNR ticketing Date of ticket expiration by SV airline ONLY e-ticket Status: NREF non-refundable REFUSE airline refuse query of e-ticket by UETTR Currency Code for total price e-ticket Total price including fees and taxes e-ticket total fare amount currency code e-ticket total fare amount currency code Flag to indicate that e-ticket has been partially used and still has unused segments. If it is a partially unused e-ticket this cell will contain the segments numbers of the unused legs International or Domestic itinerary indicator. The display of the e-ticket at the time of the query When the user requests more than one office id for a report, only those e-tickets which office ids have been verified for proper EOS agreement with the office id of the requester will be included in the report. Page 27 of 33

User Actions The user has many options when the report is generated on demand. These options are provided at the top of the report within a menu bar. Navigate to first page Navigate to last page Select Format to save Report as Search Report Print Report Previous page Select Page number Number of pages in the Report Next page Save and Export the report Save and Export the report into a new Window Search Report Button This button will allow performing a text search in the result set of the report. It will not request a new report. The search is done to the entire report and in all fields. The search will stop on the first occurrence of the value in Find what. If the user clicks on Find Next the search will continue from the current position forward ( Down ) or backward ( Up ). Page 28 of 33 Figure 23 Search Pop up window To stop the search and remove the pop up window the user will press Cancel. Make sure that you have not suppressed pop up. In tab supported browsers the pop up window may appear as a new tab.

Print Report Button This button will request to send the report to a printer using the local computer resources. Navigate to First Page Button This button will move to the first page of the report. Previous Page Button This button will present the previous page in the report. Select Page Number Button User may enter the page number to display. Number of pages in the Report Button The total number of pages in the report. Next Page Button This button will present the next page in the report. Navigate to Last Page Button This button will move to the last page of the report Save and Export Report Button The use may save the current report to a file by pressing this Button. The file format will depend on the current select format for files. Save and Export Report to a new Window Button Same as Save and Export Report above, but the report will now be displayed into a new browser window. File Format Selection Button The user is presented with a selection list of different file formats to save the report as. The user may select from XLS (Excel file), CSV (comma separated value), PDF, RTF (reach text format), MTH (Meta-Hypertext format), Text, Image (PNG format) Page 29 of 33

5 My Account Button The user may change the password via this tab. The password is case sensitive and should not be less than 6 characters long Figure 24 My Account The Change button will submit the request to the system. The change will occur immediately and the next time the user logs in will need to use the new password. Page 30 of 33

6 User Guide Button The User Guide button will display the User Guide in a separate window. Figure 25 User Guide Page 31 of 33

7 Logout Button To log out of the Amadeus UETT Report Site just click on the Logout button. Figure 20 - Logout Page 32 of 33

8 Application Support Reporting Issues An IR needs to be opened to report any problems with the Web Site and/or Reports. Please use the UETTR IR Template found in Win@proach when reporting a problem. Page 33 of 33