Course Overview View Course Dates & Register Today Communications Manager Administration (CMA) v8.5 provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, phone features and services, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version 8.5. This is a 3-day class Who Should Attend The primary audience for this course is as follows: Phone network administrators Data system administrators Entry-level network engineers The secondary audience for this course is as follows: Learners looking to gain a technical overview of Cisco Unified Communications Manager Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2) Course Objectives Upon completing this course, the learner will be able to meet these overall objectives: Describe the Cisco Unified Communications Manager network, service, and features Understand the importance of and configuration of redundancy and high availability in the enterprise network Explore the basic server configuration and administration Describe user configuration and web interface Explain the user configuration and functions and features in credential policies Understand the configuration and features of the Disaster Recovery System to configure backups and perform a restore Explain basic phone configuration options and the use of the Bulk Administration Tool (BAT) Understand the purpose and function of Class of Control and the various configuration elements required for the traditional and line/device approach Explain the route plan and on-net/off-net calling Understand the various dial plan configuration elements, including translation patterns, route filters and various digit manipulation elements Describe the various media resources, including conferencing, annunciators, music on hold (MOH), transcoding and media termination points (MTP) Describe the basic phone features and use of hunt groups Understand the phone service configuration Other Prerequisites The knowledge and skills that a learner must have before attending this course are as follows: Basic knowledge of IP and networking or voice networks is suggested, but not required Basic knowledge of the Windows desktop environment Course Outline Page 1
1 Exploring IP Telephony Lesson 1: Exploring IP Telephony Traditional Voice versus IP Telephony Clustering Overview Intracluster Communications Cisco Unified Communications Manager Clusters Clustering Options Platform Requirements Lesson 2: Describing Deployment Models Single-Site Deployment Centralized Call-Processing Deployment Distributed Call-Processing Deployment Clustering over the IP WAN Deployment Hybrid Call-Processing Deployment New Advanced Multicluster Options 2 Defining the Basic Configuration Lesson 1: Logging In to Cisco Unified Communications Manager Accessing Communications Manager Logging into Administration and Serviceability Logging into OS Administration and Disaster Recovery System Navigation Menu Command-Line Interface Lesson 2: Basic Server Configuration Eliminating Reliance on DNS Configuring Enterprise Parameters Lesson 3: Describing User Administration Understanding User Administration Configuring User Administration Creating End Users Creating Roles Standard Roles Copying Roles Creating New Roles Creating User Groups Assigning End Users to User Groups Assigning Application Users to User Groups Viewing Users in User Groups Adding Roles to User Groups Lesson 4: Configuring DRS Backup and Restore Procedures DRS - Backup Procedures DRS - Restore Procedures Restore Wizard 3 User Administration Lesson 1: Understanding User Configuration Understanding User Management Configuring End Users Lesson 2: Using the User Web Pages Understanding the User Web Pages Using the User Web Pages Page 2
4 Preparing for Phone Registration Lesson 1: Configuring System Parameters Cisco Unified CM Configuration Cisco Unified Communications Manager Group Configuration Phone NTP Configuration Date/Time Group Codecs and Regions Location Configuration Device Pool Configuration DHCP Server Configuration Licensing Lesson 2: Supporting Cisco IP Phones Cisco Unified IP Phone Model Ranges Cisco IP Phones 69xx Models Basic Cisco IP Phones 79xx Models Advanced Cisco IP Phone 79xx Models Specialized Cisco IP Phone 79xx Models Cisco IP Phones 89xx and 00xx Models Phone Button Templates Softkey Templates Lesson 3: Exploring Phone Registration and Cisco IP Phones Cisco IP Phone Registration Device Defaults Configuration Phone Configuration Manual Phone Configuration IP Phone Communications Service and Enterprise Parameters Enterprise Parameters Service Parameters Lesson 4: Using the Bulk Administration Tool (BAT) Bulk Administration Tool (BAT) Bulk Administration Tool Procedures Deploying Phones in Bulk Method 1 Deploying Phones in Bulk Method 2 Overview of Auto-Register Phone Tool 5 Configuring a Basic Route Plan Lesson 1: Dial Plan Connectivity Organizational Dial Plan Dial Plan Overview Voice Trunks Voice Gateways Lesson 2: Creating a Route Plan Route Plan Overview Dialing Behavior Overview Digit Collection Call Routing Call Routing Configuration Page 3
6 Understanding Route Filters and Digit Manipulation Lesson 1: Configuring Translation Patterns and Route Filters Translation Patterns The 9.@ Pattern and Route Filters Route Plan Report Lesson 2: Understanding Digit Manipulation Discard Digits Instruction (DDI) Transformation Masks Lesson 3: Understanding Multisite Features Need for Call Admission Control Automated Alternate Routing Survivable Remote Site Telephony (SRST) SRST Idle SRST Failover SRST Failback 7 Class of Control Lesson 1: Defining Class of Control Overview of Class of Control Partitions Calling Search Space PLAR Application Lesson 2: Using Class of Control Features Call Restriction by Privilege Call Restriction by Physical Location Time of Day Routing Traditional Approach Line/Device Approach 8 Understanding Media Resources Lesson 1: Defining Media Resources Overview of Media Resources Activate Cisco IP Media Streaming App Conference Types Conference Bridge Media Termination Points (MTP) Transcoder Music on Hold Annunciator Lesson 2: Exploring Media Resource Management Overview of Media Resource Management Media Resource Management Configuring Media Resource Groups Configuring Media Resource Group Lists Page 4
9 Describing CUCM Features Lesson 1: Understanding Basic Features Call Park Directed Call Park Call Pickup Group Call Pickup Call Back 8961, 9951 & 9971 Soft Key Feature Control Shared Lines with Barge and Privacy Lesson 2: Exploring Hunt Groups Hunt Group Overview Line Group Configuration Hunt List Configuration Hunt Pilot Configuration Final Forwarding Lesson 3: Describing Phone Services Cisco IP Phone Services IP Phone Service Configuration Page 5