Service Description Voicemail Retrieval (121, 1211, 1212, 1213, 1218, 1219) Call Forward Hello Mobile Customer Care via 126 999 Hello Mobile Customer Care via 1300 126 999 from Hello Mobile Hello Mobile Customer Care via 1300 126 999 from other service provider Information Services (123, 122) Directory Assistance (1223, 013) Emergency Services number (000, 112) 1300 and 13 Serivce numbers (13xx) 1800 numbers (18xx) Re-route services Inmarsat Numbers MobileSat (+0145) Iterra (0071) Ships at Sea (12458) GPRS 3G Domestic GPRS Roaming SMS Delivery Report SMS - National & International MMS Video MMS Domestic Video Calls Standard Domestic Voice Calls Standard International Voice Calls Hello Mobile to Hello Mobile Voice Calls BONUS PLAN Standard Rate Table Other Charges SIM Replacement Fee Number Change Fee Call Records Reconnection Fee Unbarring Fee (payable when customer request Hello Mobile to bar a feature of the Serivce and subsequently requests that the feature be unbarred) Product Return Fee Admin fee for items returned as faulty but not faulty Rate AUD$ (per minute) Flagfall Free $0.00 Service Provider's standard rate $3.50 * $3.50 $0.80 * $5.00 Free $0.00 Free $0.00 $3.00 * $0.70 $45.00 * $5.00 $45.00 * $5.00 $5.00 * $0.70 $25.00 * $0.70 $0.45 per event $0.00 $0.45 per event $0.00 $3.00 * $0.70 $0.80 ** $0.70 Vary per destination ** $0.70 Free (First 10 minutes) * $0.70 $4.95 $15.00 per paper bill * All calls are rounded up to 60 seconds on first minute and then 120 seconds subsequently ** All calls are rounded up to 60 seconds on first minute and then 60 seconds subsequently Hello Mobile - Bonus Plan [Jan 2018] Page 1 of 6
International Rate Table Country Rate AUD$ per min ** Flagfall Country Rate AUD$ per min ** Flagfall Afghanistan 1.420 0.70 Benin Mobile 1.160 0.70 Afghanistan Mobile 1.420 0.70 Bermuda 0.420 0.70 Albania 0.480 0.70 Bhutan 0.880 0.70 Albania Mobile 1.560 0.70 Bhutan Mobile 0.880 0.70 Algeria 0.560 0.70 Bolivia 0.660 0.70 Algeria Mobile 1.020 0.70 Bolivia Mobile 0.820 0.70 American Samoa 0.440 0.70 Bosnia 0.840 0.70 Andorra 0.320 0.70 Bosnia Herzegovina Mobile 1.600 0.70 Andorra Mobile 1.380 0.70 Botswana 0.660 0.70 Angola 0.980 0.70 Botswana Mobile 1.300 0.70 Angola Mobile 0.980 0.70 Brazil 0.340 0.70 Anguilla 1.180 0.70 Brazil Mobile 0.740 0.70 Antarctica Islands 5.260 0.70 Brunei 0.340 0.70 Antigua Barbuda 0.760 0.70 Brunei Mobile 0.340 0.70 Argentina 0.280 0.70 Bulgaria 0.360 0.70 Argentina Mobile 0.460 0.70 Bulgaria Mobile 1.640 0.70 Armenia 0.660 0.70 Burkina Faso 1.300 0.70 Armenia Mobile 1.100 0.70 Burkina Faso Mobile 1.300 0.70 Aruba 1.240 0.70 Burundi 0.720 0.70 Aruba Mobile 1.240 0.70 Burundi Mobile 0.720 0.70 Ascension Island 3.020 0.70 Cambodia 0.380 0.70 Austria 0.500 0.70 Cambodia Mobile 0.380 0.70 Austria Mobile 0.840 0.70 Cameroon 0.940 0.70 Azerbaijan 0.920 0.70 Cameroon Mobile 1.340 0.70 Azerbaijan Mobile 1.440 0.70 Canada 0.100 0.70 Bahamas 0.340 0.70 Cape Verde Islands 1.580 0.70 Bahrain 0.340 0.70 Cape Verde Islands Mobile 1.580 0.70 Bahrain Mobile 0.580 0.70 Cayman Islands 1.040 0.70 Bangladesh 0.270 0.70 Central African Republic 2.060 0.70 Bangladesh Mobile 0.270 0.70 Chad 1.080 0.70 Barbados 1.220 0.70 Chad Mobile 1.080 0.70 Belarus 1.320 0.70 Chile 0.400 0.70 Belarus Mobile 1.320 0.70 Chile Mobile 0.400 0.70 Belgium 0.280 0.70 China 0.050 0.70 Belgium Mobile 1.220 0.70 China Mobile 0.050 0.70 Belize 1.380 0.70 Colombia 0.360 0.70 Belize Mobile 1.380 0.70 Colombia Mobile 0.500 0.70 Benin 1.160 0.70 Comoros 2.180 0.70 Hello Mobile - Bonus Plan [Jan 2018] Page 2 of 6
Congo 1.040 0.70 French Guiana Mobile 1.680 0.70 Congo Mobile 1.600 0.70 French Polynesia 1.540 0.70 Cook Islands 3.480 0.70 French Polynesia Mobile 1.540 0.70 Costa Rica 0.460 0.70 Gabon 1.160 0.70 Costa Rica Mobile 0.460 0.70 Gambia 1.540 0.70 Croatia 0.320 0.70 Gambia Mobile 1.540 0.70 Croatia Mobile 0.940 0.70 Georgia 0.400 0.70 Cuba 4.560 0.70 Georgia Mobile 0.740 0.70 Cyprus South 0.280 0.70 Germany 0.100 0.70 Cyprus South Mobile 0.400 0.70 Germany Mobile 0.800 0.70 Czech Republic 0.320 0.70 Ghana 1.250 0.70 Czech Republic Mobile 1.060 0.70 Ghana Accra 1.250 0.70 Denmark 0.260 0.70 Ghana Mobile 1.690 0.70 Denmark Mobile 1.100 0.70 Gibraltar 0.460 0.70 Diego Garcia 3.960 0.70 Gibraltar Mobile 1.640 0.70 Djibouti 1.940 0.70 Greece 0.150 0.70 Dominica 1.300 0.70 Greece Mobile 0.800 0.70 Dominican Republic 0.640 0.70 Greenland 3.000 0.70 East Timor 2.760 0.70 Grenada 1.260 0.70 East Timor Mobile 2.760 0.70 Guadeloupe 0.320 0.70 Ecuador 0.720 0.70 Guadeloupe Mobile 1.820 0.70 Ecuador Mobile 1.140 0.70 Guam 0.280 0.70 Egypt 0.345 0.70 Guatemala 0.860 0.70 Egypt Mobile 0.345 0.70 Guinea 2.020 0.70 El Salvador 1.020 0.70 Guinea Mobile 2.020 0.70 Equatorial Guinea 1.360 0.70 Guyana 1.440 0.70 Eritrea 1.520 0.70 Guyana Mobile 1.440 0.70 Eritrea Mobile 1.520 0.70 Haiti 1.380 0.70 Estonia 0.320 0.70 Haiti Mobile 1.380 0.70 Estonia Mobile 1.420 0.70 Honduras 0.960 0.70 Ethiopia 1.560 0.70 Hong Kong 0.050 0.70 Ethiopia Mobile 1.560 0.70 Hong Kong Mobile 0.050 0.70 Faeroe Islands 1.100 0.70 Hungary 0.260 0.70 Falkland Islands 2.920 0.70 Hungary Mobile 0.780 0.70 Fiji 0.700 0.70 Iceland 0.300 0.70 Fiji Mobile 0.900 0.70 Iceland Mobile 1.080 0.70 Finland 0.460 0.70 India 0.050 0.70 Finland Mobile 0.660 0.70 India Mobile 0.050 0.70 France 0.100 0.70 Indonesia 0.400 0.70 France Personal Number 0.500 0.70 Indonesia Mobile 0.500 0.70 France Mobile 0.600 0.70 Iran 0.900 0.70 French Guiana 0.440 0.70 Iran Mobile 0.640 0.70 Hello Mobile - Bonus Plan [Jan 2018] Page 3 of 6
Iraq 0.150 0.70 Lithuania Mobile 1.290 0.70 Iraq Mobile 0.470 0.70 Luxembourg 0.280 0.70 Ireland 0.260 0.70 Luxembourg Mobile 1.160 0.70 Ireland Mobile 1.180 0.70 Macau 0.360 0.70 Israel 0.260 0.70 Macau Mobile 0.360 0.70 Israel Mobile 0.660 0.70 Macedonia 0.340 0.70 Italy 0.100 0.70 Macedonia Mobile 1.580 0.70 Italy Mobile 0.735 0.70 Madagascar 1.760 0.70 Ivory Coast 1.400 0.70 Madagascar Mobile 1.760 0.70 Ivory Coast Mobile 1.400 0.70 Malawi 0.880 0.70 Jamaica 1.120 0.70 Malawi Mobile 0.880 0.70 Japan 0.320 0.70 Malaysia 0.250 0.70 Japan Mobile 0.580 0.70 Malaysia Mobile 0.350 0.70 Jordan 0.300 0.70 Maldives 1.320 0.70 Jordan Mobile 0.520 0.70 Mali 1.480 0.70 Kazakhstan 0.760 0.70 Malta 0.380 0.70 Kenya 0.720 0.70 Malta Mobile 1.240 0.70 Kenya Mobile 0.720 0.70 Mariana Island 0.320 0.70 Kiribati 3.000 0.70 Marshall Islands 1.400 0.70 Kiribati Mobile 3.000 0.70 Martinique 0.320 0.70 Korea North 2.720 0.70 Martinique Mobile 1.720 0.70 Korea South 0.150 0.70 Mauritania 1.380 0.70 Korea South Mobile 0.225 0.70 Mauritania Mobile 1.380 0.70 Kosovo Mobile 1.500 0.70 Mauritius 0.480 0.70 Kuwait 0.500 0.70 Mauritius Mobile 0.480 0.70 Kuwait Mobile 0.680 0.70 Mayotte 0.680 0.70 Kyrgyzstan 0.740 0.70 Mayotte Mobile 1.680 0.70 Kyrgyzstan Mobile 0.740 0.70 Mexico 0.500 0.70 Laos 0.400 0.70 Mexico Mobile 0.720 0.70 Laos Mobile 0.400 0.70 Micronesia 1.220 0.70 Latvia 0.380 0.70 Moldova 0.840 0.70 Latvia Mobile 1.080 0.70 Moldova Mobile 1.160 0.70 Lebanon 0.300 0.70 Monaco 0.300 0.70 Lebanon Mobile 0.700 0.70 Monaco Mobile 1.400 0.70 Lesotho 1.080 0.70 Mongolia 0.560 0.70 Lesotho Mobile 1.080 0.70 Mongolia Mobile 0.560 0.70 Liberia 1.680 0.70 Montenegro 0.920 0.70 Libya 1.520 0.70 Montenegro Mobile 1.740 0.70 Libya Mobile 1.520 0.70 Montserrat 0.860 0.70 Liechtenstein 0.480 0.70 Morocco 0.520 0.70 Liechtenstein Mobile 2.060 0.70 Morocco Mobile 1.660 0.70 Lithuania 0.690 0.70 Mozambique 0.600 0.70 Hello Mobile - Bonus Plan [Jan 2018] Page 4 of 6
Mozambique Mobile 1.440 0.70 Peru Mobile 0.800 0.70 Myanmar 1.580 0.70 Philippines 0.380 0.70 Myanmar Mobile 1.580 0.70 Philippines Mobile 0.580 0.70 Namibia 0.580 0.70 Poland 0.260 0.70 Namibia Mobile 1.200 0.70 Poland Mobile 0.840 0.70 Nauru 4.060 0.70 Portugal 0.260 0.70 Nauru Mobile 4.060 0.70 Portugal Mobile 0.840 0.70 Nepal 0.800 0.70 Puerto Rico 0.260 0.70 Nepal Mobile 0.800 0.70 Qatar 1.140 0.70 Netherlands 0.280 0.70 Qatar Mobile 1.140 0.70 Netherlands Antilles 0.820 0.70 Reunion Island 0.380 0.70 Netherlands Mobile 1.100 0.70 Reunion Island Mobile 1.460 0.70 Nevis St Kitts 1.320 0.70 Romania 0.320 0.70 New Caledonia 1.160 0.70 Romania Mobile 0.660 0.70 New Zealand 0.150 0.70 Russia 0.440 0.70 New Zealand Mobile 0.570 0.70 Russia Mobile 0.440 0.70 Nicaragua 1.300 0.70 Rwanda 0.820 0.70 Niger 1.060 0.70 Rwanda Mobile 0.820 0.70 Niger Mobile 1.060 0.70 San Marino 0.380 0.70 Nigeria 0.740 0.70 San Marino Mobile 0.380 0.70 Nigeria Mobile 0.740 0.70 Sao Tome 3.260 0.70 Niue 3.520 0.70 Sao Tome Mobile 3.260 0.70 Norfolk Island 5.420 0.70 Saudi Arabia 0.660 0.70 Norway 0.660 0.70 Saudi Arabia Mobile 0.860 0.70 Norway Mobile 1.140 0.70 Senegal 0.940 0.70 Oman 1.140 0.70 Senegal Mobile 1.360 0.70 Oman Mobile 1.140 0.70 Serbia 0.580 0.70 Pakistan 0.580 0.70 Serbia Mobile 1.380 0.70 Pakistan Mobile 0.580 0.70 Serbia Montenegro 0.580 0.70 Palau 1.440 0.70 Seychelles 0.990 0.70 Palestine 1.300 0.70 Seychelles Mobile 0.990 0.70 Palestine Mobile 1.300 0.70 Sierra Leone 2.040 0.70 Panama 0.400 0.70 Sierra Leone Mobile 2.040 0.70 Panama Mobile 0.840 0.70 Singapore 0.050 0.70 Papua NG 2.840 0.70 Singapore Mobile 0.050 0.70 Papua NG Mobile 2.840 0.70 Slovakia 0.320 0.70 Paraguay 0.520 0.70 Slovakia Mobile 1.240 0.70 Paraguay Mobile 0.520 0.70 Slovenia 0.340 0.70 Somalia 2.480 0.70 Slovenia Mobile 1.680 0.70 South Africa 0.300 0.70 Solomon Islands 3.420 0.70 Peru 0.340 0.70 Tunisia Mobile 1.780 0.70 Turkey 0.160 0.70 Hello Mobile - Bonus Plan [Jan 2018] Page 5 of 6
South Africa Mobile 0.780 0.70 Turkey Mobile 0.480 0.70 South Sudan 0.390 0.70 Tunisia 1.780 0.70 South Sudan Mobile 0.300 0.70 Turkmenistan 0.760 0.70 Spain 0.260 0.70 Turks Caicos 1.240 0.70 Spain Mobile 0.880 0.70 Tuvalu 2.980 0.70 Sri Lanka 0.380 0.70 UAE 0.980 0.70 Sri Lanka Mobile 0.500 0.70 UAE Mobile 0.980 0.70 St Helena 3.680 0.70 Uganda 0.840 0.70 St Lucia 1.220 0.70 Uganda Mobile 0.840 0.70 St Pierre 1.160 0.70 Ukraine 0.640 0.70 St Vincent Grenadines 1.300 0.70 Ukraine Mobile 0.760 0.70 Sudan 0.270 0.70 United Kingdom 0.100 0.70 Sudan Mobile 0.570 0.70 United Kingdom Mobile 0.600 0.70 Suriname 1.240 0.70 United States 0.100 0.70 Suriname Mobile 1.240 0.70 Uruguay 0.500 0.70 Swaziland 0.480 0.70 Uruguay Mobile 1.040 0.70 Swaziland Mobile 1.160 0.70 Uzbekistan 0.580 0.70 Sweden 0.240 0.70 Uzbekistan Mobile 0.580 0.70 Sweden Mobile 0.540 0.70 Vanuatu 2.740 0.70 Switzerland 0.150 0.70 Venezuela 0.300 0.70 Switzerland Mobile 0.800 0.70 Venezuela Mobile 0.620 0.70 Syria 0.585 0.70 Vietnam 0.250 0.70 Syria Mobile 0.585 0.70 Vietnam Mobile 0.300 0.70 Taiwan 0.100 0.70 Virgin Islands British 1.000 0.70 Taiwan Mobile 0.800 0.70 Virgin Islands US 0.260 0.70 Tajikistan 0.700 0.70 Wallis Futuna 2.420 0.70 Tajikistan Mobile 0.700 0.70 Western Samoa 1.300 0.70 Tanzania 0.760 0.70 Western Samoa Mobile 1.700 0.70 Tanzania Mobile 0.760 0.70 Yemen 0.940 0.70 Thailand 0.050 0.70 Yemen Mobile 0.940 0.70 Thailand Mobile 0.050 0.70 Zaire 1.500 0.70 Togo 1.880 0.70 Zaire Mobile 1.500 0.70 Togo Mobile 1.880 0.70 Zambia 0.380 0.70 Tokelau 3.500 0.70 Zambia Mobile 0.880 0.70 Tonga 1.980 0.70 Zimbabwe 0.560 0.70 Trinidad Tobago 0.620 0.70 Zimbabwe Mobile 1.860 0.70 ** All calls are rounded up to 60 seconds on first minute and then 60 seconds subsequently Hello Mobile - Bonus Plan [Jan 2018] Page 6 of 6