Avaya Communicator for iphone (AC-iPhone) Release 2.1 SP2

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Contents Overview... 6 About Avaya Communicator For iphone - Release 2.1 SP2 1 What s New... 6 About Avaya Communicator For iphone (AC-iPhone)... 6 Product documentation... 8 Getting Started... 8 Software Distribution and Installation... 8 Supported Devices and ios Matrix... 9 Certificate Requirements-... 9 Multi-Service Deployment Considerations: -... 9 Interoperability... 10 Avaya Communicator for iphone Release 2.1 Caveats / Known issues... 11 Caveats... 11 Known Issues... 12 Special Instructions for admin... 14 AC-IPHONE MDA BRIDGE-IN SCENARIO CAUSES CM RESET/MCD ON CM RELEASE PRIOR TO 6.3.8(IT IS RESOLVED IN AVAYA AURA COMMUNICATION MANAGER VERSION 6.3.8)... 14 Technical Support... 14

Overview This release letter is intended to inform all the end users of Avaya Communicator for iphone of features available in 2.1 SP2, caveats and known issues. About Avaya Communicator For iphone - Release 2.1 SP2 What s New The Avaya Communicator for iphone 2.1 release SP2 contains Cellular Direct functionality. Cellular Direct capability allows pre-defined numbers to be passed to the native dialer. This function is enabled using the following 46xx settings file parameters. CELLULAR_DIRECT_ENABLED CELLULAR_DIRECT_NUMBER_LIST For example, if calls to numbers 1234567890 and 411 should always be handled by the cellular dialer on the mobile device even when initiated from the Avaya Communicator application, then the following 46xx strings will enable this behavior: SET CELLULAR_DIRECT_ENABLED 1 SET CELLULAR_DIRECT_NUMBER_LIST 1234567890,411 Limitations This setting is ignored by Avaya Communicator if running on an ipad This setting may be ignored by Avaya Communicator if running on an ios device that does not have a cellular radio If a Cellular Direct number is enforced by the application, then it will always be sent to the native dialer and will never be attempted by the Avaya system. Cellular calls are not guaranteed to complete. ID UCAPPSSE-2103 Summary Support for Cellular Direct functionality About Avaya Communicator For iphone (AC-iPhone) Avaya Communicator for iphone 2.1.x (AC-iPhone 2.1.x) is the first release in the Communicator series of soft clients from Avaya for iphone. It enables users to perform their Unified Communications (UC) tasks in a simple softphone on their ios devices. AC-iPhone adds the capability of managing Voice calls over Wi-Fi and 3G+ Mobile Data Networks via Avaya Aura SIP environment. It also enables the device to utilize Avaya Aura Communication Manager Call Handling features even when outside the Wi-Fi and 3G+ Mobile Data Networks Network region using the cellular voice network and the EC500 dial out 6 January 19, 2016

feature. The client also brings in the capability of Multimedia Instant Messaging (IM) using the Avaya Multimedia Messaging Server (AMM server). Avaya Communicator for iphone provides the following SIP functionalities over Wi-Fi and 3G+ Mobile Data Networks: Point to Point Audio Calls Transfer CM Conference Dual-registration with H.323 endpoints Session Manager Failover MDA VoIP Call Recovery Assisted Handoff from Wi-Fi and 3G+ Mobile Data Network to Cellular voice network and vice-versa. Message Waiting Indicator (MWI) When deployed with the Avaya one-x Client Enablement Services (CES) server Avaya Communicator for iphone provides numerous functionalities, major of those being: Call-Back Calling 24x7 Call Logs Corporate Directory Search Presence and Presence Note Also/Simultaneous ringing Visual Voice Mail Avaya Communicator for iphone provides a user interface for easy access to the Avaya Aura Communication Manager (CM) EC500 feature set dialing out calls via CM Activation and deactivation of Send All Call Activation and deactivation of Call Forward Enable/Disable EC500 Extend Call feature Security Code for EC500 and Call Forward activation and deactivation. Please note that EC500 features are only supported on the Apple iphone because they require access to cellular voice service. Apart from above mentioned call handling features the client also provides users with an option to perform Instant Messaging (IM) conversations with other endpoints if the user is logged in to the Avaya Multi-Media Messaging (AMM) Server. The Following features are available when the user is logged in using the AMM server 7 January 19, 2016

Point to Point text conversations (with other AMM/Presence Server users) Point to Point sharing of recorded Audio and Video (with other AMM users) Point to Point sharing of captured picture (with other AMM users) Point to point sharing of generic attachments (with other AMM users) MDA (with other AMM users) Multiparty Chat sessions (IM conferences) (with other AMM users) Federation Between AMM-Avaya Presence Sever (PS) Product documentation The following customer documentation has been issued for Avaya Communicator for iphone Release 2.1 Avaya Communicator Overview for Android, ipad, iphone, and Windows 2.1 (https://downloads.avaya.com/css/p8/documents/101004714) Administering Avaya Communicator for Android, ipad, iphone, and Windows 2.1 (https://downloads.avaya.com/css/p8/documents/101004712) Using Avaya Communicator for iphone (https://downloads.avaya.com/css/p8/documents/101010021) Getting Started Software Distribution and Installation The software distribution and software update will be done through the App Store mechanism. Please refer to User guide of Using Avaya Communicator for iphone for more details. 8 January 19, 2016

Note Avaya Communicator for iphone release 2.1 is intended to replace the Avaya one-x Mobile 6.2 client. Hence Avaya One-X Mobile 6.2 and AC-iPhone 2.1 in CES will not work if both the clients are logged in simultaneously. Only one client login at a time is permitted. However the following features that are part of the Avaya one-x Mobile 6.2 are not supported with AC-iPhone 2.1 o VIP list and VIP call filtering o Admin Settings : Require login each time one-x Mobile is launched on mobile device Due to the following Avaya Aura Communication Manager defect defsw141238 (MDA bridge in scenario causes CM reset/mcd), join button is disabled by default. It can be enabled using auto configuration file only. However please ensure that the Communication Manager version installed is 6.3.8 or higher before enabling join via the auto-configuration. Supported Devices and ios Matrix ipad 2 ipad 3 ipad 4 ipad Mini ipad Mini 2 ipad Mini 3 ipad Air iphone Air 2 iphone 4S iphone 5 iphone 5C iphone 5S iphone 6 iphone 6 + ipod 5 th Gen ios 8.x 9.x Note - Avaya tests with new ios versions as soon they are made available to the ios Developer community. The most recent tested version is ios 9.2. Certificate Requirements- Please use the following document for certificate requirement and deployment https://downloads.avaya.com/css/p8/documents/100180626 Multi-Service Deployment Considerations: - 9 January 19, 2016

Interoperability Product Name Release Avaya one-x Client Enablement Services Server (one-x CES Server) Avaya Aura Communication Manager Avaya Aura Session Manager Avaya Aura System Manager 6.2.3+ 6.3.2 (AA 6.2 FP2), 6.3.4 (AA 6.2 FP3), 6.3.8 AA 7 6.3.4 (AA 6.2 FP3), 6.3.8(AA 6.2 FP4), 6.3.9 AA 7 6.3.4 (AA 6.2 FP3), 6.3.8(AA 6.2 FP4), 10 January 19, 2016

6.3.10 AA 7 Avaya Aura Communication Manager Messaging 6.2 6.3 Avaya Midsize Enterprise Server 6.2 Avaya Aura Conferencing Avaya Aura Messaging 7.2.2, 8.0 6.2, 6.3.1 Avaya Communicator for ipad 2.0 Avaya Communicator for Windows 2.1 Avaya Communicator for Android 2.1 Avaya One-X Mobile for SIP ios 6.2.x Avaya IP Deskphones 96x1 release 6.4, 6.5 (SIP and H.323) Avaya Session Border Controller for Enterprise 6.2 FP1, 6.3 Avaya Communicator for iphone Release 2.1 Caveats / Known issues Caveats Caveat Workaround Call sometimes disconnects after an active call is handed off from GSM (EC500) to Wi-Fi and 3G+ Mobile Data Networks(SIP) None 11 January 19, 2016

Active call disconnects when the session manager failbacks after a failover when the call is active throughout the failover and failback. AC iphone in EC500 mode cannot make new call while on active cellular call User might get 2 calls, one over VoIP and one over cellular for every incoming call. Call drops when user moves between corporate Wi-Fi and 3G+ Mobile data networks using SBC 301 Permanently moved SIP message is not supported. These one-x CES features are not provided by Avaya Communicator for iphone release 2.1 : None None The admin needs to administer Extend Call button and enable EC500 for the user on the CM for the EC500 call suppression to work. (This has to be done irrespective if the user has EC500 mapping or ONEX mapping) Configure client with only SBC address such that all traffic (internal/external) is always routed through SBC. This configuration is better able to handle transitions between private and public networks. Login manually using the correct server IP or FQDN. See PSN# PSN004444u https://downloads.avaya.com/css/p8/documents/101008521 - VIP list and filtering - Admin setting: Require login each time one-x Mobile is launched on mobile device EC500 call suppression does not work if the user is provisioned via the one-x CES server and gets an incoming call. EC500 call suppression for one-x calls is available only with CM version 6.3 SP6 and later. Known Issues Summary Workaround/Comments Contact name is cannot be saved properly to local contacts when creating new contacts from Recents/Voice mail AC iphone MDA bridge in scenario causes CM reset Voice Mail SMS option not enabled/disabled Add the contact name manually once the contact is created. Use CM version 6.3.8 and above and enable join option through auto configuration When "address" and "Notify Me about" fields 12 January 19, 2016

properly AMM: Tap to dial from message for phone number do not work with IPOD/IPAD 1-way audio when hold-resume after 15 minutes One way voice path observed in inter CM P2P call between AC iphone and 96x1 H.323 hardphone Ringing cellular call declines the ringing VOIP call immediately Encryption is disabled on CM and SBC both, SBC-AC iphone hold button grey out in long duration call when user hold and resume the call. AC iphone in EC500 mode cannot make new call while on active cellular call User cannot save video received via an AMM message session on the iphone 5S on ios7. Works properly with ipad and ios8. The vibrations do not last to the end of the ringing call and it does not vibrate uniformly Skype calls drops on answer if AC iphone 2.1 client is in background Hold button greyed out intermittently while doing hold-resume in active call Incorrect audio device name shown when wired headphone device connected MDA- AAC conference call drops when user bridge-in call from AC iphone and ends the call from AC Windows CES:CES call back not coming for deskphone when make outgoing call from CES mode. Changing of Bluetooth to speaker or vice versa often do not respond in active call screen Scratchy/Noise audio on call made to a PSTN extension when the call is routed via a SIP trunk over SBC with the near end having are entered, and switch is made ON, the toggle is shown ON, but if user navigates to other screen, switch becomes OFF but the feature is still enabled. To make it OFF - Make it ON and OFF. Dial the number from the contacts or recent screen. If this occurs. Drop the call and redial Ensure that the 96X1 firmware is the latest. Cellular call takes preference over voice call and all ringing voice call will drop in the presence of a cellular call It is recommended not to have Encryption disabled on CM and SBC This is an Apple Limitation Take the device to background and foreground This is an Apple Limitation This happens only for the first call. Subsequent skype calls work properly. Mute and unmute the call, after that hold button enables again The name of the speaker tab changes from iphone Speaker to iphone when a wired or Bluetooth head-set is paired. But it still does the function of selecting iphone Speaker. Also for wired and Bluetooth headset the audio section button is not highlighted as it is in the case of speaker. If user joins AAC conference with Avaya Communicator for Windows then AC-iPhone is not be used to bridge into the call as an MDA endpoint. Do not use Callback from deskphone option. Instead directly make a call from the deskphone or the VOIP phone Occurs only with Plantronics Bluetooth device and if change of device is done often. It is recommended that the user have secured SIP trunk while using the AC-iPhone 2.1 client. In case this is not available please 13 January 19, 2016

SRTP and the Far end on RTP.(works properly for ACW) use the Avaya one-x Mobile for SIP for ios client release 6.2 Special Instructions for admin AC-IPHONE MDA BRIDGE-IN SCENARIO CAUSES CM RESET/MCD ON CM RELEASE PRIOR TO 6.3.8(IT IS RESOLVED IN AVAYA AURA COMMUNICATION MANAGER VERSION 6.3.8) Bridge in from desk phone or from AC iphone causes MCD on CM when AC iphone client is involved in MDA scenario if you have the Avaya Aura Communication Manager version 6.3.7 or prior installed. Workaround /Mitigation Remote line appearance Join button disabled by default on AC iphone 2.1 The default state show the active line appearance on the tab and the call menu screen, however the Join button will be greyed out (disabled) Join button can only be enabled by the configuration file. This gives administrative control over the situation. They can activate the feature via configuration file if they know CM is patched/updated with version 6.3.8 or above 46xxsettings file has the following syntax to enable MDA Join button: Auto-config profile to enable the MDA Join button: SET ENABLE_MDA_JOIN 1 And the syntax to disable MDA Join button: SET ENABLE_MDA_JOIN 0 Technical Support Support for Mobile Client is available through the normal Avaya escalation process. If you encounter trouble with the clients: 1. Retry the action. Follow the instructions in written or online documentation carefully. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4. If you continue to have a problem, submit a trouble ticket to Avaya. 14 January 19, 2016

When you request technical support, provide the following information: Configuration settings. Usage scenario, including all steps required to reproduce the issue. Screenshots. Copies of all logs related to the issue. All other information that you gathered when you attempted to resolve the issue. 15 January 19, 2016