Corporate IT Survey Messaging & Collaboration,

THE RADICATI GROUP, INC. A TECHNOLOGY MARKET RESEARCH FIRM Corporate IT Survey Messaging & Collaboration, 2010-2011 http://www.radicati.com Cost US $3,000 by company P.O. or $2,500 by credit card A comprehensive survey of IT budgets, current deployments, and future plans of 100 corporate organizations, representing a population of over 300,000 users worldwide. Survey Results include: Messaging Budgets & Priorities IT Budgets, Strategic Imperatives, and Top IT Priorities by Business size. Messaging Systems Migration Plans, Downtime, High-Availability Planning, Storage, Platform Hardware and OS Preferences. Hosted Email Deployment Motivations, Barriers, Costs, SLAs. Security Top Security Concerns, Spam, Viruses, Type of Solution deployed. Email Archiving Deployments, Priorities, Procurement Plans and Preferences. ediscovery and DLP Adoption trends, Deployment, Plans and Preferences. Microsoft SharePoint Deployment, Usage, Future Plans. Instant Messaging Deployments, Security, Type of Usage, Future Preferences. Business Social Networks Type of Usage, Solutions deployed. Wireless Email Deployments, Key technology choices. Unified Communications UC deployments, Procurement Plans. This report is intended for Organizations, Vendors, and Investors who need to understand IT directions with regards to Messaging and Collaboration and related technologies. Respondents by Industry, 2010 Computer SW, HW or IT, 31% Publishing, 4% Other, 1% Financial Services, 11% Healthcare, 3% ISP, 7% Professional Services, 12% Telecom, 5% Legal, 3% Retail, 3% Education (University), 6% Education (K-12), 1% Government, 11% Manufacturing, 2% Headquarters: 1900 Embarcadero Road, Ste. 206 Europe: 29E Fitzjohns Avenue Palo Alto, CA 94303 London NW3 5JY, UK phone: (650) 322-8059 phone: +44 (0) 20 7794-4298 fax: (650) 352-2201 fax: +44 (0) 20 7431-9375

TABLE OF CONTENTS SCOPE... 9 METHODOLOGY... 10 EXECUTIVE SUMMARY... 11 SURVEY SAMPLE... 15 RESPONDENTS BY BUSINESS SIZE... 15 RESPONDENTS BY INDUSTRY... 16 RESPONDENTS BY JOB FUNCTION... 17 RESPONDENTS BY REGION... 18 CHAPTER 1.0: IT BUDGETS & PRIORITIES... 19 1.1 IT BUDGETS... 19 1.2 TOP IT PRIORITY... 20 1.2.1 TOP IT PRIORITY BY BUSINESS SIZE... 22 1.2.1.1 TOP IT PRIORITY SMB ORGANIZATIONS... 22 1.2.1.2 TOP IT PRIORITY MID-SIZE ORGANIZATIONS... 22 1.2.1.3 TOP IT PRIORITY LARGE ORGANIZATIONS... 23 1.2.1.4 TOP IT PRIORITY VERY LARGE ORGANIZATIONS... 24 1.3 KEY IT STRATEGIC IMPERATIVES... 24 1.4 ESTIMATED ANNUAL SPENDING PER USER... 25 1.5 CONCLUSIONS IT BUDGETS & PRIORITIES... 26 CHAPTER 2.0: ON-PREMISES VS. HOSTED EMAIL PREFERENCE... 28 2.1 HYBRID DEPLOYMENTS... 28 2.2 CONCLUSIONS ON-PREMISES VS. HOSTED EMAIL PREFERENCE... 30 CHAPTER 3.0: ON-PREMISES EMAIL DEPLOYMENT... 31 3.1 HAS YOUR ORGANIZATION CONSIDERED A HOSTED EMAIL SOLUTION?... 31 3.2 WHAT WOULD MAKE YOUR ORGANIZATION RECONSIDER A HOSTED EMAIL SOLUTION?... 32 3.3 COST SAVINGS REQUIRED TO MOVE TO A HOSTED EMAIL SOLUTION... 33 3.4 MESSAGING SERVER DEPLOYMENT... 34 3.4.1 MICROSOFT EXCHANGE SERVER DEPLOYMENT BY VERSION, 2010... 37 3.4.2 IBM LOTUS DOMINO DEPLOYMENT BY VERSION, 2010... 38 3.4.3 NOVELL GROUPWISE DEPLOYMENT BY VERSION, 2010... 39 3.5 MESSAGING MIGRATION PLANS... 39 3.5.1 MESSAGING MIGRATION PLANS MICROSOFT EXCHANGE SERVER... 41 3.5.2 MESSAGING MIGRATION PLANS IBM LOTUS DOMINO... 44 3.5.3 MESSAGING MIGRATION PLANS NOVELL GROUPWISE... 46 3.6 MESSAGING HARDWARE PLATFORM PREFERENCE... 47 3.7 MESSAGING PLATFORM OS PREFERENCE... 47 3.7.1 MESSAGING PLATFORM OS PREFERENCE BY SMBS... 48 3.8 MESSAGING SERVER HIGH-AVAILABILITY PLANNING... 49 3.8.1 MICROSOFT EXCHANGE SERVER 2007 HIGH-AVAILABILITY PLANNING... 50 3.8.2 DISASTER RECOVERY SOLUTION DEPLOYMENT... 51 3.9 EMAIL DOWNTIME... 52 3.10 CONCLUSIONS MESSAGING SYSTEMS... 53 CHAPTER 4.0: STORAGE... 56

4.1 AVERAGE STORAGE ALLOCATION... 56 4.2 USERS ASKING FOR MORE STORAGE... 56 4.3 TYPE OF STORAGE DEPLOYED... 57 4.4 PLANS TO INCREASE STORAGE... 58 4.5 CONCLUSIONS STORAGE... 59 CHAPTER 5.0: HOSTED EMAIL DEPLOYMENT... 61 5.1 HOSTED EMAIL DEPLOYMENT... 61 5.2 HOSTED EMAIL BY BUSINESS SIZE... 63 5.3 HOSTED EMAIL PLATFORM CHOICE... 63 5.4 HOSTED EMAIL COSTS... 66 5.5 HOSTED EMAIL DOWNTIME... 67 5.6 HOSTED EMAIL SLAS... 67 5.7 ARE YOU HAPPY WITH YOUR HOSTED EMAIL PROVIDER?... 68 5.8 WHAT WOULD MAKE YOU SWITCH PROVIDER?... 68 5.9 WHAT OTHER SERVICES DO YOU PURCHASE FROM YOUR PROVIDER?... 69 5.10 WHAT ADDITIONAL SERVICES WOULD YOU PURCHASE IN THE NEXT 12 MONTHS?70 5.11 CONCLUSIONS HOSTED EMAIL... 71 CHAPTER 6.0: EMAIL CLIENT DEPLOYMENT... 73 6.1 EMAIL CLIENT DEPLOYMENT... 73 6.2 CONCLUSIONS EMAIL CLIENTS... 76 CHAPTER 7.0: SECURITY... 77 7.1 TOP SECURITY CONCERNS... 77 7.2 SPAM... 78 7.3 TYPE OF EMAIL SECURITY SOLUTION DEPLOYED... 79 7.4 VIRUSES... 80 7.5 WILLINGNESS TO PAY FOR SECURITY... 81 7.6 CONCLUSIONS - SECURITY... 81 CHAPTER 8.0: EMAIL ARCHIVING, EDISCOVERY, AND DATA LOSS PREVENTION83 8.1 EMAIL ARCHIVING DEPLOYMENT... 83 8.1.1 COMPANY-WIDE VS. PARTIAL DEPLOYMENT... 84 8.1.2 DO YOU PLAN TO DEPLOY AN EMAIL ARCHIVING SOLUTION IN THE FUTURE?85 8.1.3 WHICH SOLUTION DO YOU PLAN TO DEPLOY IN THE FUTURE?... 86 8.1.4 ON-PREMISES VS. HOSTED DEPLOYMENT... 87 8.1.5 MAIN MOTIVATION FOR DEPLOYING AN ARCHIVING SOLUTION... 88 8.1.6 MOST IMPORTANT CAPABILITIES IN SELECTING AN ARCHIVING SOLUTION 89 8.1.7 MAIN ARCHIVING PRIORITY... 91 8.1.8 EMAIL ARCHIVING COST TOLERANCE... 92 8.2 EDISCOVERY... 92 8.2.1 EDISCOVERY COST TOLERANCE... 95 8.3 DATA LOSS PREVENTION... 96 8.3.1 DLP COST TOLERANCE... 98 8.4 CONCLUSIONS EMAIL ARCHIVING, EDISCOVERY AND DATA LOSS PREVENTION. 99 CHAPTER 9.0: MICROSOFT SHAREPOINT DEPLOYMENT... 101 9.1 MICROSOFT SHAREPOINT USE... 101 9.2 MICROSOFT SHAREPOINT MOST COMMONLY USED FEATURES... 104 9.3 MICROSOFT SHAREPOINT MOSS 2007 MOST COMMONLY USED FEATURES 106

9.4 MICROSOFT SHAREPOINT MOSS 2007 COST TOLERANCE... 106 9.5 MIGRATION TO 2010 VERSIONS OF MICROSOFT SHAREPOINT... 107 9.6 CONCLUSIONS MICROSOFT SHAREPOINT... 108 CHAPTER 10.0: INSTANT MESSAGING... 110 10.1 CORPORATE-SANCTIONED IM SOLUTION... 110 10.2 IM DEPLOYMENT... 111 10.3 HOSTED IM SOLUTION... 112 10.4 ADDITIONAL IM SOLUTIONS IN USE... 113 10.5 UNIFIED COMMUNICATIONS... 114 10.6 MOST COMMON FEATURES USED IN IM... 116 10.7 DOES YOUR ORGANIZATION MONITOR IM USE... 117 10.8 DOES YOUR ORGANIZATION ARCHIVE IM MESSAGES... 118 10.9 IS YOUR ORGANIZATION CONCERNED ABOUT IM SECURITY... 119 10.10 MAIN IM SECURITY CONCERNS... 120 10.11 IM SECURITY & MANAGEMENT SOLUTION IN USE... 121 10.12 CONCLUSIONS INSTANT MESSAGING... 122 CHAPTER 11.0: SOCIAL NETWORKS... 124 11.1 SOCIAL NETWORK USE... 124 11.2 MAIN SOCIAL NETWORKING SITE... 125 11.3 MAIN COMPANY SOCIAL NETWORKING SITE IN FUTURE... 127 11.4 USES OF BUSINESS SOCIAL NETWORKS... 128 11.5 DO SOCIAL NETWORKS REDUCE THE AMOUNT OF EMAIL... 129 11.6 DO EMPLOYEES ACCESS SOCIAL NETWORKS FROM THEIR PHONES... 130 11.7 CONCLUSIONS SOCIAL NETWORKS... 131 CHAPTER 12.0: WIRELESS EMAIL DEPLOYMENT... 133 12.1 COMPANY PAID WIRELESS EMAIL DEPLOYMENT... 133 12.2 COMPANY MANDATED MOBILE PHONE DEPLOYMENT... 134 12.3 ALL WIRELESS EMAIL DEPLOYMENT... 136 12.4 WIRELESS APPLICATIONS... 138 12.5 CONCLUSIONS WIRELESS EMAIL... 139 CHAPTER 13.0: UNIFIED COMMUNICATIONS... 141 13.1 VOIP DEPLOYMENT... 141 13.2 SOFTPHONE USE... 142 13.3 UNIFIED COMMUNICATIONS DEPLOYMENT... 142 13.4 UNIFIED COMMUNICATIONS SELECTION CRITERIA... 144 13.5 UNIFIED COMMUNICATIONS FUTURE DEPLOYMENT... 145 13.6 HOSTED UNIFIED COMMUNICATIONS PREFERENCE... 146 13.7 UNIFIED COMMUNICATIONS COST TOLERANCE... 147 13.8 CONCLUSIONS UNIFIED COMMUNICATIONS... 148

LIST OF FIGURES FIGURE 1: TOP IT PRIORITIES, 2010... 14 FIGURE 2: RESPONDENTS BY BUSINESS SIZE... 16 FIGURE 3: RESPONDENTS BY INDUSTRY... 16 FIGURE 4: RESPONDENTS BY JOB FUNCTION... 17 FIGURE 5: RESPONDENTS BY REGION... 18 FIGURE 6: IT BUDGET CHANGE, 2009-2010... 19 FIGURE 7: TOP IT PRIORITY, 2010... 21 FIGURE 8: TOP THREE IT PRIORITIES, SMBS... 22 FIGURE 9: TOP THREE IT PRIORITIES, MID-SIZE ORGANIZATIONS... 23 FIGURE 10: TOP THREE IT PRIORITIES, LARGE ORGANIZATIONS... 23 FIGURE 11: TOP THREE IT PRIORITIES, VERY LARGE ORGANIZATIONS... 24 FIGURE 12: KEY IT STRATEGIC IMPERATIVES, 2010... 25 FIGURE 13: ON-PREMISES, HOSTED AND HYBRID EMAIL DEPLOYMENTS, 2010... 28 FIGURE 14: DID YOUR ORGANIZATION CONSIDER A HOSTED EMAIL SOLUTION?... 32 FIGURE 15: ORGANIZATION S PREFERENCE FOR ON-PREMISES VS. HOSTED EMAIL... 33 FIGURE 16: WOULD ORGANIZATIONS MOVE TO A HOSTED EMAIL SOLUTION BASED ON COST?... 34 FIGURE 17: ON-PREMISES MESSAGING SERVER DEPLOYMENT, 2010... 36 FIGURE 18: EMAIL SERVERS DEPLOYED BY VERSION, 2010... 36 FIGURE 19: MICROSOFT EXCHANGE SERVER DEPLOYMENT BY VERSION, 2010... 37 FIGURE 20: IBM LOTUS DOMINO DEPLOYMENTS - BY VERSION, 2010... 38 FIGURE 21: NOVELL GROUPWISE DEPLOYMENTS - BY VERSION, 2010... 39 FIGURE 22: MESSAGING MIGRATION PLANS, 2010... 40 FIGURE 23: WHICH EMAIL SYSTEM IS YOUR ORGANIZATION PLANNING TO MOVE TO?... 41 FIGURE 24: MICROSOFT EXCHANGE UPGRADE PLANS... 42 FIGURE 25: MICROSOFT EXCHANGE SERVER DEPLOYMENTS BY VERSION, 2011... 43 FIGURE 26: MAIN DRIVERS FOR MIGRATING TO MICROSOFT EXCHANGE SERVER 2010... 44 FIGURE 27: IBM LOTUS DOMINO MIGRATION PLANS... 45 FIGURE 28: IBM LOTUS DEPLOYMENTS BY VERSION, 2011... 45 FIGURE 29: NOVELL GROUPWISE MIGRATION PLANS... 46 FIGURE 30: NOVELL GROUPWISE DEPLOYMENTS BY VERSION, 2011... 47 FIGURE 31: MESSAGING PLATFORM OS PREFERENCE... 48 FIGURE 32: SMB CUSTOMER PLATFORM OS PREFERENCE... 49 FIGURE 33: HIGH-AVAILABILITY OPTIONS... 50 FIGURE 34: MICROSOFT EXCHANGE SERVER 2007 HIGH-AVAILABILITY OPTIONS... 51 FIGURE 35: DEPLOYED DISASTER RECOVERY SOLUTIONS... 52 FIGURE 36: USER STORAGE DEMAND... 57 FIGURE 37: TYPE OF STORAGE DEPLOYED... 58 FIGURE 38: SERVER STORAGE INCREASE PLANS... 59 FIGURE 39: ON-PREMISES VS. HOSTED EMAIL DEPLOYMENT... 61 FIGURE 40: IS YOUR ORGANIZATION MOVING TO AN ON-PREMISES EMAIL SOLUTION?... 62 FIGURE 41: HOSTED & HYBRID EMAIL DEPLOYMENT BY BUSINESS SIZE... 63 FIGURE 42: HOSTED EMAIL DEPLOYMENT BY TYPE... 64 FIGURE 43: FUTURE HOSTED EMAIL DEPLOYMENT SOLUTION... 65 FIGURE 44: REASONS FOR MOVING TO HOSTED MICROSOFT EXCHANGE SERVER 2010... 65 FIGURE 45: HOW DO YOU PLAN TO DEPLOY MICROSOFT EXCHANGE SERVER 2010... 66 FIGURE 46: HOW HAPPY ARE YOU WITH YOUR CURRENT HOSTING PROVIDER?... 68 FIGURE 47: DRIVERS TO SWITCH TO A DIFFERENT HOSTING PROVIDER... 69 FIGURE 48: ADDITIONAL SERVICES PURCHASED BESIDES EMAIL?... 70 FIGURE 49: DEMAND FOR ADDITIONAL HOSTING SERVICES IN THE NEXT 12-18 MONTHS?... 71 FIGURE 50: EMAIL CLIENT SUMMARY... 73 FIGURE 51: MAIL CLIENT DEPLOYMENT... 75 FIGURE 52: TOP SECURITY CONCERNS... 77 FIGURE 53: HAS THE AMOUNT OF SPAM INCREASED OR DECREASED?... 78

FIGURE 54: TYPE OF EMAIL SECURITY SOLUTION DEPLOYED... 80 FIGURE 55: EMAIL ARCHIVING SOLUTION DEPLOYED... 84 FIGURE 56: COMPANY-WIDE VS. PARTIAL DEPLOYMENT OF EMAIL ARCHIVING... 85 FIGURE 57: DO YOU PLAN TO DEPLOY AN EMAIL ARCHIVING SOLUTION IN THE FUTURE?... 86 FIGURE 58: WHICH EMAIL ARCHIVING SOLUTION DO YOU PLAN TO DEPLOY IN THE FUTURE?... 87 FIGURE 59: ON-PREMISES VS. HOSTED ARCHIVING SOLUTION... 88 FIGURE 60: MAIN MOTIVATIONS FOR DEPLOYING AN EMAIL ARCHIVING SOLUTION... 89 FIGURE 61: TOP CAPABILITIES OF AN ARCHIVING SOLUTION... 90 FIGURE 62: PRIORITY OF WHAT TO ARCHIVE... 91 FIGURE 63: DOES YOUR ORGANIZATION HAVE AN EDISCOVERY SOLUTION IN PLACE?... 93 FIGURE 64: EDISCOVERY DEPLOYMENT... 94 FIGURE 65: EDISCOVERY PLANS IN THE NEXT 12-18 MONTHS... 95 FIGURE 66: DOES YOUR ORGANIZATION HAVE A DLP SOLUTION IN PLACE?... 96 FIGURE 67: DATA LOSS PREVENTION DEPLOYMENT... 97 FIGURE 68: DLP PLANS IN THE NEXT 12-18 MONTHS... 98 FIGURE 69: DOES YOUR ORGANIZATION DEPLOY MICROSOFT SHAREPOINT?... 101 FIGURE 70: WHAT VERSION OF MICROSOFT SHAREPOINT DOES YOUR ORGANIZATION DEPLOY?. 102 FIGURE 71: IS YOUR ORGANIZATION PLANNING TO DEPLOY SHAREPOINT IN THE FUTURE?... 103 FIGURE 72: WHAT VERSION OF MICROSOFT SHAREPOINT WILL YOUR ORGANIZATION DEPLOY IN THE NEAR FUTURE?... 104 FIGURE 73: WHICH FEATURES OF MICROSOFT SHAREPOINT DOES YOUR ORGANIZATION USE MOST?... 105 FIGURE 74: MOST USED SUB-FEATURES OF MICROSOFT SHAREPOINT WSS 3.0 COLLABORATION. 105 FIGURE 75: MOST USED FEATURES OF MICROSOFT SHAREPOINT MOSS 2007... 106 FIGURE 76: IS YOUR ORGANIZATION PLANNING TO MOVE TO A 2010 VERSION OF MICROSOFT SHAREPOINT?... 108 FIGURE 77: CORPORATE-SANCTIONED INSTANT MESSAGING DEPLOYMENT... 110 FIGURE 78: INSTANT MESSAGING DEPLOYMENT... 112 FIGURE 79: HOSTED VS. ON-PREMISES IM PREFERENCE... 113 FIGURE 80: ADDITIONAL IM SOLUTIONS IN USE... 114 FIGURE 81: USE OF UC FEATURES IN IM... 115 FIGURE 82: WOULD LIKE TO ADD UC IN THE FUTURE... 116 FIGURE 83: INTEREST FOR UC-LIKE FEATURES IN THE FUTURE... 117 FIGURE 84: DOES YOUR ORGANIZATION MONITOR IM USE?... 118 FIGURE 85: DOES YOUR ORGANIZATION ARCHIVE IM MESSAGES?... 119 FIGURE 86: HOW CONCERNED IS YOUR ORGANIZATION ABOUT IM SECURITY?... 120 FIGURE 87: MAIN IM SECURITY CONCERNS... 121 FIGURE 88: IM SECURITY & MANAGEMENT SOLUTION DEPLOYED... 122 FIGURE 89: SOCIAL NETWORKS USED AT WORK... 125 FIGURE 90: DOES YOUR ORGANIZATION HAVE ONE MAIN SOCIAL NETWORK FOR ALL EMPLOYEES?... 126 FIGURE 91: MAIN ORGANIZATION SOCIAL NETWORK SITE... 127 FIGURE 92: FUTURE PLANS TO ADD A COMPANY-WIDE SOCIAL NETWORKING SITE... 128 FIGURE 93: USES OF BUSINESS SOCIAL NETWORKING... 129 FIGURE 94: HAS THE USE OF SOCIAL NETWORKS REDUCED THE AMOUNT OF EMAIL?... 130 FIGURE 95: DO EMPLOYEES ACCESS THE COMPANY SOCIAL NETWORK FROM THEIR PHONES?... 131 FIGURE 96: DOES YOUR ORGANIZATION PROVIDE A WIRELESS EMAIL SOLUTION?... 133 FIGURE 97: EMPLOYEES WITH A COMPANY-PAID WIRELESS EMAIL SOLUTION... 134 FIGURE 98: MOBILE PHONE CHOICE... 135 FIGURE 99: TYPE OF COMPANY-MANDATED MOBILE PHONE... 136 FIGURE 100: ALL TYPES OF MOBILE PHONES IN USE IN YOUR ORGANIZATION... 137 FIGURE 101: RIM BLACKBERRY BES VS. BIS USE... 138 FIGURE 102: WIRELESS INTEGRATION WITH CORPORATE APPLICATIONS... 139 FIGURE 103: DOES YOUR ORGANIZATION USE VOIP AS ITS MAIN TELEPHONY SOLUTION?... 141 FIGURE 104: IS YOUR ORGANIZATION DEPLOYING UC?... 143 FIGURE 105: UNIFIED COMMUNICATION DEPLOYMENT... 144

FIGURE 106: WHAT ASPECT OF UC IS MOST CRITICAL TO YOUR ORGANIZATION?... 145 FIGURE 107: FUTURE UC SOLUTION DEPLOYMENT PLANS... 146 FIGURE 108: HOSTED UC PREFERENCE... 147 LIST OF TABLES TABLE 1: TOTAL COMPANIES SURVEYED, 2010... 15 TABLE 2: IT BUDGET CHANGE, 2009-2010... 20 TABLE 3: ESTIMATED ANNUAL IT SPENDING PER USER, 2010... 26 TABLE 4: AVERAGE COST SAVINGS REQUIRED TO MOVE TO HOSTED EMAIL, 2010... 34 TABLE 5: HARDWARE PLATFORM MIX, 2010... 47 TABLE 6: AVERAGE SCHEDULED AND UN-SCHEDULED DOWNTIME... 53 TABLE 7: AVERAGE STORAGE ALLOCATION... 56 TABLE 8: AVERAGE PLANNED SERVER STORAGE INCREASE... 59 TABLE 9: HOSTED PROVIDERS USED... 62 TABLE 10: AVERAGE HOSTED EMAIL COSTS... 67 TABLE 11: AVERAGE HOSTED EMAIL DOWNTIME... 67 TABLE 12: AVERAGE SLA REQUIREMENT... 67 TABLE 13: AVERAGE EMAIL CLIENTS/USER... 75 TABLE 14: AVERAGE HOURS ON EMAIL PER EMPLOYEE/DAY... 76 TABLE 15: AVERAGE AMOUNT OF SPAM INCREASE OR DECREASE... 79 TABLE 16: AVERAGE VIRUS INCIDENTS AND DURATION PER MONTH... 80 TABLE 17: WILLINGNESS TO PAY FOR SECURITY, 2010... 81 TABLE 18: EMAIL ARCHIVING COST TOLERANCE... 92 TABLE 19: EDISCOVERY COST TOLERANCE... 95 TABLE 20: DLP COST TOLERANCE... 98 TABLE 21: MICROSOFT SHAREPOINT MOSS 2007 COST TOLERANCE... 107 TABLE 22: SOFTPHONE USE... 142 TABLE 23: UNIFIED COMMUNICATION COST TOLERANCE... 147

About The Radicati Group, Inc. The Radicati Group is a leading technology research and advisory firm focused on all aspects of email, security, email archiving, regulatory compliance, wireless technologies, web services, instant messaging, unified communications, social networking, and more. The company provides both quantitative and qualitative information, including detailed market size, installed base and forecast information on a worldwide basis, as well as detailed country breakouts. The Radicati Group works with corporate organizations to assist in the selection of the right products and technologies to support their business needs, as well as with vendors to define the best strategic direction for their products. We also work with investment firms on a worldwide basis to help identify new investment opportunities. The Radicati Group, Inc. is headquartered in Palo Alto, CA, with offices in London, UK. ORDER FORM To order, please fill out the following form and return it to The Radicati Group at the address or fax shown on the front. Corporate IT Survey Messaging & Collaboration, 2010-2011 Name Cost (circle one): P.O $3,000 Credit Card $2,500 Company International Orders: Payment must be in US dollars, drawn on a US bank and must include bank routing numbers. Address Payment Method: Payment Enclosed Please indicate street address - NO P.O. BOX please! Please send invoice, P.O.#: VISA MasterCard Amex City, State, Zip Country Card Number: Exp. Date: Phone Fax Signature Email