Symphony Online Print Center *** User Manual *** Effective Date: March 15, 2008 Revision 01
Table of Contents Introduction... 3 I. Create an Account... 4 II. Request an Estimate... 6 III. Upload a File... 8 IV. Place an Order: Templates... 9 V. My Jobs... 12. Copyright Symphony Printing Page 2 of 14
Introduction This manual provides a step-by-step visual aid for users of the Symphony Online Print Center. This system was created to provide a convenient resource for managing customers printing needs in a secure online environment. Once an account has been established, account holders, from a computer anywhere at anytime, will be able to: Request an estimate for a new project Use pre-designed templates to set up routine jobs (e.g., stationery) Request the re-printing of a previous job Upload multiple graphics files simultaneously View previous and current jobs Track the status of your project(s) View and approve proofs before printing Keep your contact information up-to-date. These services can be established for one dedicated user at a customer site or set up for a group with many users. Contact Symphony Printing at 973-751-5100 to explore available options. Of course, as a convenience, anyone may easily request an estimate or upload a file for our quick review without signing into an account. (Note: To upload a file, an access code is required for both account holders and non-account holders.) If you have any questions, contact Symphony Printing at 973-751-5100. Copyright Symphony Printing Page 3 of 14
I. Create an Account To create an account in the Symphony Online Print Center, simply go to www.symphonyprinting.com and click on any of the links at the top right hand side of the homepage. Note: If you are part of group, you may receive a special link to sign-in and become a member of the group. 1. Once in the Print Center, click on the My Account tab and Start Here to sign-in as a new account. (See illustration below.) Copyright Symphony Printing Page 4 of 14
2. Begin the sign-in by entering your e-mail address. This will be your username. It is important that you enter this correctly to receive e-mails from us. 12345 3. Enter a password. Your password must be between 6-10 characters and should be a combination of numbers and letters. 4. Follow the prompts to complete your account sign-up. Upon successfully creating your account, you will be logged in automatically. Copyright Symphony Printing Page 5 of 14
II. Request an Estimate (Account Not Required) 1. Go to http://www.symphonyprinting.com and click Request an Estimate. (See illustration below.) 2. On the Estimate Request form (see below), enter your personal information so that we may contact you regarding your estimate. 3. Use the fields provided to enter details about your print job. Space for additional information is provided. Bold items are required. Copyright Symphony Printing Page 6 of 14
4. Click the Request Estimate button to send your request to Symphony Printing. 5. Once you submit the form, you will see a screen confirming your estimate request. Symphony Printing will contact you after you submit the request to verify the information that you provided or to gather additional information that might be required. Copyright Symphony Printing Page 7 of 14
III. Upload a File (Account Not Required) A valid access code is required for all users to upload files to our server. Contact Symphony Printing at 973-751-5100 to obtain an access code. 1. Click on the Upload a File link from our homepage. (See illustration below.) 2. On the Upload Files page (see below), click Browse to select the file(s) from your computer to be uploaded. 3. Enter a valid e-mail address. 4. Enter the access code provided by Symphony Printing to you. Note: You must contact Symphony Printing for this code. 5. Click on the Upload Files button. An e-mail notification will be sent to Symphony Printing with your uploaded files. Copyright Symphony Printing Page 8 of 14
IV. Place an Order: Templates (Account Required) The Symphony Online Print Center is a flexible system that offers many timesaving benefits to our customers. For example, we can: Customize fillable templates (e.g., business cards, letterhead, forms) so that you can easily set up routine, recurring jobs. There s no need to send graphics files, wait for proofs, etc. View template proofs and approve jobs immediately. Submit payment information simultaneously with the job. Store approved proofs online for easy re-ordering. These services can be established for one dedicated user at a customer site or set up for a group with many users. Contact Symphony Printing at 973-751-5100 to explore available options. 1. To begin, click on the Place an Order link from our homepage. (See illustration below.) 2. In the Print Center, sign-in to your account. Copyright Symphony Printing Page 9 of 14
3. If templates are set up for your account, select the item you would like to order. Begin typing your information into the template (see sample below). Click View Proof to see your results. If corrections are needed, revise the information you input. Click View Proof again to see a new proof. (Sample proof) SampleCo, Inc. 225 Any Street Anytown, USA 55555 4. Complete the Additional Information as appropriate. 5. Click the Send button to submit your order. Copyright Symphony Printing Page 10 of 14
Note: By clicking the Send button, the user acknowledges that this is an electronic signature to approve a job for printing. It assumes that the user has reviewed the proof and confirmed that all corrections have been made to their satisfaction. In general, additional proofs will not be provided. In case of an unintended or incorrect Send, the user does have the opportunity to revise the order online -- even after it has been submitted -- provided that the revision is done in a timely manner. See Section V: My Jobs, Part C for further information. Copyright Symphony Printing Page 11 of 14
V. My Jobs (Account Required) The My Jobs tab is your place to manage your online jobs with Symphony Printing. In My Jobs, you can: View past and current job history. Re-order past jobs. Revise a previously submitted job. To enter the Symphony Online Print Center, click on any of the links at the top right hand side of the Symphony homepage. 1. Select the My Jobs tab in the Print Center and proceed to the sign-in. (If you have already signed in, you can click directly on the tab to view your jobs.) Copyright Symphony Printing Page 12 of 14
2. On the My Jobs page, view your jobs as desired (e.g., status, date). A. View an Approved Proof In the Tracking # column, select and click on the job # you would like to review. Click on the magnifying glass (see above) to view the proof for that order. B. Reorder a Past Job (no changes) In the Tracking # column, select and click on the job # you would like to reorder. After you have done so, summary information from your previous order will appear. If there are no changes, click the Place Re-Order button. Copyright Symphony Printing Page 13 of 14
C. Re-Order a Past Job (with changes) OR Correct an Approved Job In the Tracking # column, select and click on the appropriate job #. After you have done so, summary information from your previous order will appear. Make changes as required to revise your template, order quantity, shipping address, etc. (For more information, refer to the instructions under IV. Place an Order.) Click Save Corrections to submit your revisions. Note: If the job has been printed or shipped, using this function constitutes a new order. Also, if you are changing your template, be sure to View Proof before submitting changes. Copyright Symphony Printing Page 14 of 14