BCM50: The small site solution April 2005 Product Knowledge Transfer
BCM50: Expanding the portfolio Bringing new values > A new member of the BCM portfolio of converged communications systems for business and enterprise > Focused on the smaller site Optimized for < 20 market segment Stand alone systems - or networked configurations > Extends convergence to small business Effective as a traditional voice system VoIP for those who are ready for it Complete suite of applications > Customer value from end to end Lower price points Installation simplicity Management simplicity Reliability 2
BCM50 Launch Elements First out of the gate > Announcement May 2 nd (week of) > Press release Feature enterprise & SMB customers Include BCM 3.7, CallPilot 100/150 3.0, Norstar 7.0 Leverage N+I > Analysts briefings Analyst Conference (May) Individual briefings (April) > Nortel sales awareness Sales conferences (NA, CALA, EMEA, APAC) NNU (March) Enterprise News Headlines (May 2nd) > Channel awareness PKT ( ) Sales & SE training rollout Partner Newsflash (early May) 3
BCM50: A quick overview BCM50 > 4 analog trunks > 12 digital stations > 4 analog stations > 32 IP stations > 12 IP trunks > 1 Dedicated RJ-45 LAN ports > 2 dual purpose RJ-45 LAN / Expansion ports > 1 Dedicated OA&M port BCM50e > All features of BCM50 > Small business routing > 5 IPSec VPN tunnels > Ethernet WAN > 3 additional LAN ports > Based on Nortel VPN Router 221 (Contivity) BCM50a > All features of BCM50e > ADSL Modem WAN > Based on Nortel VPN Router 251 (Contivity) Providing a complete range of features and capacity tuned to the needs of small business and enterprise. BCM50 Expansion > Up to 2 units can be attached to any version of BCM50 > Expands capacity for trunks, stations > RJ-45 LAN port (dual purpose port preservation) > Supports existing BCM MBMs 4x16 Combo ASM8 DTM BRI DSM16 / 32 GATM4 / 8 4
BCM50 is based on BCM200/400 3.6 Complements the BCM portfolio 5 > Call Center BCM50 supports Basic Call Center with up to 10 agents and 2 skill sets. BCM200/400 adds Reporting and Professional Call Center for larger configurations > IP Music on Hold BCM50 does not support MOH files on hard drive, use external device BCM200/400 support MOH files on hard drive > IVR BCM50 Auto Attendant and Customer Controlled Routing can route calls to a Centralized IVR BCM200/400 provides on site IVR > Router BCM50 has models with Ethernet Router or DSL Router built in with support for IPSec Branch tunnel termination BCM200/400 can support integrated Frame Relay and ISDN data as well as IPSec Client or Branch tunnel termination > Mobility BCM50 supports T7406 work space mobility up to 2 base stations and 6 handsets BCM200/400 supports IP or Digital mobility solutions
BCM50 Telephones: Digital Telephone Portfolio > T7100 Programmable Memory button and a 16-character display T7100 > T7208 Eight memory buttons and a16-character display > T7316E Full-featured, expandable, multi-line, with 3 context sensitive soft keys T7208 > T7316E + T24 Central Answering Position Centralizes and efficiently distributes calls T7316E > Norstar (M7000 Series sets) also supported > T7406 Cordless 2 base stations per system 3 handsets per base stations Each handset requires 1 digital station port 6
BCM50 Telephones: IP Telephone Portfolio BCM supports a full range of flexible IP client solutions, including: >IP Phone 2001 >IP Phone 2002 >IP Phone 2004 >2050 Software Phone Single Line 4 button 6 button 6 button >Up to 32 IP telephones supported DCHP server included for ease of IP set deployment >LAN switch with QoS necessary for quality voice Baystack 460 supports Power over Ethernet (POE)-no set transformer needed 7 Baystack 325 is economical non-poe alternative
BCM50 Voice Processing > BCM50 includes a sophisticated voice mail engine, including: 10 ports, 100 hours, up to 1000 mailboxes, One Mailbox comes standard (System); Enable Keycodes to add additional Voice Mail boxes as required Informational mail boxes free > BCM50 Voice Mail is Full featured (not voice mail lite ) > Features available from mailbox include: Multiple Greetings; Off Premise Notification; External transfer from mailbox; 3 ext. per mailbox; Personalized greetings (3) by CLID; Interrupt a call; Record a call with warning; Park and Page from mailbox; > Unified Messaging integrates Voice messaging into e-mail interface > Voice Mail networking (VPIM and AMIS) supported via keycode 8
BCM Voice Processing: Central Voice Mail Main Site All Voice Mail IP WAN DSL Remote Sites PSTN Cable Modem 9 >BCM50 can also utilize Centralized Voice Mail >Single, Central Voice Mail can support all sites Central site can be BCM, M-1 or CS1000 >Requires IP trunks or PRI, and MCDN keycode >Full Functionality Message Waiting, Personal greetings Dial pad commands
BCM Voice Processing: Unified Messaging > Voice mail msg s displayed in email application > Can view and select based on header info > Listen to message through PC or set > Does not impact e-mail server > Optional keycode to enable > Optional Fax Messaging keycode also available 10 > Supported on Microsoft Outlook 2000 Microsoft Outlook 98 in corporate mode Novell Groupwise 5.5 Lotus Notes 4.5, 4.6, and 5.0 Qualcomm Eudora Pro 4.02, 4.2
BCM Voice Processing > Auto Attendant (4 greeting tables) with time of day, day of week greetings and routing, 100 greetings, CLID routing, Dial by name and dial by number directory Call Screening lets you know who is calling Fax switch standard (detects incoming fax and routes to fax machine) Holiday greetings > BCM50 can support Multiple languages: Any 2 of: English-NA, English-Canadian, French-Canadian, Spanish-NA, Norwegian, Swedish, Dutch, English UK, Danish, Portuguese-Brazilian, English-Australian, Italian, German, French-Euro, Spanish-Euro, Hebrew, Arabic, Russian, Cantonese, Mandarin-Taiwan, Mandarin-Chinese > Custom Controlled Routing (8 trees, each tree can be 8 wide X 10 deep) Menus, Mailbox, Internal/External Transfer, Park and Page, > Reports on mailbox, CCR, port usage, etc. 11
BCM50 Call Center > BCM50 supports up to 10 agents logged in at a time; 20 total registered agents > 2 Skillsets supported, 20 routing steps per skill set, > Recorded Announcements Greetings (30) built in Shares 10 channels with Voice Mail > Queuing, Overflow, Call priority, Supervisor with Help, Silent monitor > Expected Wait times (5 tables) > Call Center is enabled via optional Keycode > CTI (LAN CTE) for Screen Pops and Outdialing (optional Keycode) 12
Installation Simplicity Wall mount Cable Management > Wiring Card -> wall mount > Patch Panel -> rack mount Rack Mount Installation options to minimize installation time and cost to meet a wide range of site configurations Stackable 13
Initial Configuration Management Access Set Based Admin USB System Defaulting > Dedicated OA&M Ethernet access port > 10.10.11.1 with DHCP for attached PC > Also may access through LAN > Feature 9*8 > Query and set system IP parameters > Load Keycode and define feature authorization (if desired) > USB1.1 port > Fat32 Format USB memory device > Can contain Startup Profile and Keycode File for automatic application on initial startup > USB memory device can also be used for backup and restore, etc. > Reset switch > Level 1 reset restores to factory default settings including removing keycode (can also be done through EM) > Level 2 reset also restores software to factory version Flexible ways to setup for Initial installation Time savings 14
Startup Profile Startup Profile >Excel spreadsheet >Allows setting of initial system parameter >Applied at startup through the USB device >May include a pointer to the keycode file also on the USB device >System identification >Time setting >IP and DHCP >Modem control >Keycode file >Telephony startup >IP Telephone setup >Voicemail Startup >SNMP settings Fast application of system initial settings 15
Keycode File A Single Keycode >Generate a single keycode for all BCM50 feature authorizations >Keycode can be applied through set interface >Can be applied through EM interface >Keycode file can be pushed through EM interface >Keycode file can be automatically applied through USB when using a startup profile on initial install Simplified Keycode Management 16
Welcome to BCM50! Web Browser Access to: >User application clients such as the 2050 softphone, desktop assistant, unified messaging, >User Guides >All client applications >Element Manager client >Administrator documentation Preserving the BCM one stop shop for clients and documentation in a known location (hard to lose the BCM50 main unit!) 17
BCM50 Element Manager Element Manager >Task oriented >Simpler >Faster >Many new features Element Selection Task Selection All items for the category are presented in in a consolidated view Selected item configuration details managed here Efficiency Lower support cost 18
Backup And Restore Backup & Restore >Backup to BCM50, USB memory device, network folder, ftp server >Reliable backup creation creates a shadow of the data then transfers it >Scheduled backup! >Select just configuration data or application data as well (voice messages) >Use Backup and Restore to create clones of a configuration! Easy backup & Restore = Efficient support! 19
Software Updating > Optimized Changes only what s needed Separate file transfer and application steps under total user control > Flexible file transfer Push from Element Manager on site or remote Push from NCM Immediate or scheduled pull from network folder or FTP server Reliable file transfer > Application Apply now Apply later (scheduled) Smaller updates Much quicker updates Lower support costs 20