Corporate Technology Center Final Report: Database Implementation Submitted to Dr. Hae Choi of the Savannah State University in Partial Fulfilment of the Requirement for the Systems Analysis and Design: CISM 3137 in College of Business Administration Jennifer Mosha April 19, 2012
CONTENTS Introduction... 1-3 Project Overview... 1 Scope of the Project... 2 Document Project Outline... 3 Project Overview... 4 ERD Diagram & Relational Diagram... 5-6 ERD Diagram 5 Relational Diagram 6 Data Dictionary... 7-8 Prototyping the Database... 9-20 Tables..9-13 Queries..14-15 Forms 16-18 Reports..19-20 Splash Screen...21 Switchboard...21 Conclusion... 22 Appendix... 23-26 ii
INTRODUCTION Project Overview When dealing with technology updates, various issues can arise with sometimes no solution; however, this project offers a new outlook. The real-world problem solved here is that end users (clients of CTC) will be able to have more input concerning the integration of technology into their companies and will be able to apply the technical knowledge they will gain. Technology should be seamless, and though businesses may require IT departments, it does increase the productivity of a company s workforce if the majority is able to support some technological needs. 1
Project Scope An analysis of the current method for the delivery and availability of seminars has resulted in the conclusion that it can be improved with an information system. This system should be able to support scheduling software for seminar dates which will work in conjunction with virtual classrooms, similar to an e-learning environment, with live streaming video. In addition, mass email software will be present within this potential system that will send information to the executives listed in the integrated clientele database, to keep them abreast of any happenings with Corporate Technology Center (CTC). Success with this project may be measured from monitoring customer feedback. It can be ascertained by an increase in CTC s customer base and customer retention. Also the preferred method between regular seminars and the newly designed seminar environment can be exhibited by the difference in client enrolment size. Once implementation and operation have proved successful and discrepancies with the system area at a minimum, the project is considered to be approaching closedown. Another alternative would be to hire more staff so that more seminars could be hosted during the week. However, hiring more staff, expanding infrastructure and advertising would prove to be costly in the short run. The chosen solution would be costly in the short run as well, but over a long term span the benefits will outnumber the costs. Also, communication between CTC and the customer would improve and provide networking opportunities, and gives CTC a more competitive edge over other companies such as itself. Presently, the only constraint noted is the willingness of staff members to accept the new system and to familiarize themselves with it and to deliver what the system may require of them. 2
Document Project Outline This document will serve as the final report for the project undertaken. It will provide a detailed project overview, conceptual diagram, and relational database diagrams. However the main focus of this document is to reveal a prototype of the project s database. Additionally, accomplishments gained during the execution of this project will be noted and an appendix will be provided. 3
PROJECT OVERVIEW The intended users of this system are the local business executives and their employees who are current and prospective clientele of Corporate Technology Center (CTC). They will be able to interact with the system for educational purposes and any related communication. The main functionality of the proposed system is to educate the clientele (end-users) about new technology, its functions and its viability in order to broaden their technical expertise and to improve the efficiency of daily business activities. The end-users will be able to gain from the proposed system by being able to access the seminars at almost any place, at anytime. They will also be able to correspond with instructors should the need arise to do so. The system will aid CTC s instructors to supply evaluations as per client and keep them abreast of their progress with any seminar. Essentially CTC s seminar environment will be improved with the customer s needs in mind. 4
ERD DIAGRAM & RELATIONAL DIAGRAM ERD Diagram 5
ERD DIAGRAM & RELATIONAL DIAGRAM Relational Diagram 6
DATA DICTIONARY TABLE NAME ATTRIBUTE NAME DESCRIPTION DATA TYPE PK or FK SCHEDULE SEM_NUM Seminar number CHAR (5) PK CLT_IDNUM Client ID Number CHAR (5) PK (FK) SEM_NAME Seminar name VARCHAR (20) SEM_TIME Seminar time TIME (hh:mm) LCTN Location VARCHAR (20) INSTR Seminar Instructor VARCHAR (20) CLIENT CLT_IDNUM Client ID number CHAR (5) PK CLT_LNAME Client last name VARCHAR (20) CLT_FNAME Client first name VARCHAR (20) CMPY_NAME Company name VARCHAR (20) EVALUATION CLT_IDNUM Client ID number CHAR (5) PK (FK) INSTR Seminar Instructor VARCHAR (20) SEM_NAME Seminar name VARCHAR (20) FK COMMENT Instructor s comments VARCHAR (500) PROGRESS REPORT CLT_IDNUM Client ID number CHAR (5) PK (FK) SEM_NUM Seminar number CHAR (5) PK (FK) GRADE Letter Grade VARCHAR (5) SEMINAR SEM_NUM Seminar number CHAR (5) PK SEM_NAME Seminar name VARCHAR (20) 7
DATA DICTIONARY FK PK CHAR VARCHAR TIME Foreign key Primary key Fixed character length data Variable character length data Numeric data 8
PROTOTYPING THE DATABASE TABLES Client Table Client ID Number Company Name Client Last Name Client First Name 1245 Urban Nights Event Planning Smith Jonathan 1458 Summit Communications Phillips Victor 2233 Celergy Networks Walker Elizabeth 3556 Benson & Associates Law Firm Taylor Anne 4356 Gregg Communications Knight Henry 4786 Thomson Internet Company Miller Gregory 5852 McKinley Consultants Grant Ben 6322 H&D Interior Design Garcia Richard 6463 Walters Chartered Accountants Jensen Dean 6789 The Pegasus Hotel Crawford James 7834 Urban Nights Event Planning Hall Katherine 8576 Urban Nights Event Planning Madison Andrew 8931 Benson & Associates Law Firm Moore Andy 9111 H&D Interior Design Anderson Gabrielle 9731 Walters Chartered Accountants Reynolds Samantha 9
PROTOTYPING THE DATABASE TABLES Evaluation Table Client ID Number Seminar Name Instructor Comment 1245 Data Manipulation and Formatting Mrs A. Exemplary student. Excellent (Microsoft Word 2007) Brown understanding of coursework and application. 1458 Data Communications and VoIP Training Dr. C Roberts Good student. More training needed for VoIP. 2233 Network Infrastructure Dr. C Roberts Good student. Should consider career as network administrator. 3556 Windows Vista: A Company's Best Asset Mrs. A Mayfield Exemplary student. Excellent understanding of coursework and application. 4356 Administrative Technical Support Dr. K Lee Exemplary student. Excellent understanding of coursework and application. 4786 Google Chrome: Advanced Features 5852 Advanced Database Design (Microsoft Access 2007) 6322 Customer Communications with GMC Software 6463 Finance and Formulas (Microsoft Excel 2007) Dr. G Wade Dr. C Smith Dr. L Patterson Dr. F Londry 6789 Collaboration in the Workplace (Microsoft SharePoint 2007) Dr. F Londry 7834 Adobe Dreamweaver: Dr. L Intermediate Patterson 8576 Social Media and Your Company Mrs. A Brown 8931 Microsoft Word 2010 for Beginners Mrs. A Brown 9111 Mastering Webpage Design Dr. C Smith 9731 Graphical Creation and Analysis (Microsoft Excel 2007) Dr. K Lee 10 Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application. Good student. Made great progress from the start. Good student. Should take course on Mastering Webpage Design. Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application. Exemplary student. Excellent understanding of coursework and application.
PROTOTYPING THE DATABASE TABLES Progress Report Table Client ID Number Seminar Number Grade 1245 2112 A 1458 2114 B 2233 2185 B 3556 2258 A 4356 2356 A 4786 3698 A 5852 3587 A 6322 3471 A 6463 3412 A 6789 5410 B 7834 5200 B 8576 4555 A 8931 5555 A 9111 4444 A 9731 6102 A Seminar Table Seminar Number Seminar Name 2112 Data Manipulation and Formatting (Microsoft Word 2007) 2114 Windows Vista: A Company's Best Asset 2185 Graphical Creation and Analysis (Microsoft Excel 2007) 2258 Microsoft Word 2010 for Beginners 2356 Administrative Technical Support 3412 Mastering Webpage Design 3471 Advanced Database Design (Microsoft Access 2007) 3587 Google Chrome: Advanced Features 3698 Finance and Formulas (Microsoft Excel 2007) 4444 Collaboration in the Workplace (Microsoft SharePoint 2007) 4555 Adobe Dreamweaver: Intermediate 5200 Network Infrastructure 5410 Social Media and Your Company 5555 Data Communications and VoIP Training 6102 Customer Communications with GMC Software 11
PROTOTYPING THE DATABASE TABLES Schedule Table Seminar Number Client ID Number Seminar Name Seminar Time Location Instructor 2112 1245 Data April 23- July 19 Online Webinar Mrs A. Brown Manipulation and Formatting (Microsoft Word 2007) 2114 1458 Data April 23- July 19 Online Webinar Dr. C Roberts Communications and VoIP Training 2185 2233 Network Infrastructure April 23- July 19 Online Webinar Dr. C Roberts 2258 3556 Windows Vista: A April 23- July 19 Online Webinar Mrs. A Company's Best Asset Mayfield 2356 4356 Administrative April 23- July 19 Online Webinar Dr. K Lee Technical Support 3412 6463 Finance and April 23- July 19 Online Webinar Dr. F Londry Formulas (Microsoft Excel 2007) 3471 6322 Customer May 2-August 8 Online Webinar Dr. L Patterson Communications with GMC Software 3587 5852 Advanced May 2-August 8 Online Webinar Dr. C Smith Database Design (Microsoft Access 2007) 3698 4786 Google Chrome: May 2-August 8 Online Webinar Dr. G Wade Advanced Features 4444 9111 Mastering May 2-August 8 Online Webinar Dr. C Smith Webpage Design 4555 8576 Social Media and May 2-August 8 Online Webinar Mrs. A Brown Your Company 5200 7834 Adobe Dreamweaver: Intermediate May 2-August 8 Online Webinar Dr. L Patterson 5410 6789 Collaboration in the Workplace (Microsoft SharePoint 2007) June 6-September 12 Online Webinar Dr. F Londry 12
PROTOTYPING THE DATABASE TABLES Schedule Table (continued) Seminar Number Client ID Number Seminar Name Seminar Time Location Instructor 5555 8931 Microsoft Word June 6-September 12 Online Webinar Mrs. A Brown 2010 for Beginners 6102 9731 Graphical Creation and Analysis (Microsoft Excel 2007) June 6-September 12 Online Webinar Dr. K Lee 13
PROTOTYPING THE DATABASE QUERIES Clients with Grade B Query Client ID Number Client First Name Client Last Name Company Name Grade 1458 Victor Phillips Summit Communications B 2233 Elizabeth Walker Celergy Networks B 6789 James Crawford The Pegasus Hotel B 7834 Katherine Hall Urban Nights Event Planning B Instructor Brown Query Client ID Number Client First Name Client Last Name Instructor 1245 Jonathan Smith Mrs. A Brown 8931 Andy Moore Mrs. A Brown 8576 Andrew Madison Mrs. A Brown Clients in April Query Client ID Number Client First Name Client Last Name Seminar Time 1245 Jonathan Smith April 23- July 19 1458 Victor Phillips April 23- July 19 2233 Elizabeth Walker April 23- July 19 3556 Anne Taylor April 23- July 19 4356 Henry Knight April 23- July 19 6463 Dean Jensen April 23- July 19 14
PROTOTYPING THE DATABASE QUERIES Urban Nights Event Planning Query Client ID Number Client First Name Client Last Name Company Name 1245 Jonathan Smith Urban Nights Event Planning 8576 Andrew Madison Urban Nights Event Planning 7834 Katherine Hall Urban Nights Event Planning Clients with Last Name M Query Client ID Number Client Last Name Client First Name 8576 Madison Andrew 8931 Moore Andy 4786 Miller Gregory 15
PROTOTYPING THE DATABASE FORMS Mainform/subform Combo Box Form 16
PROTOTYPING THE DATABASE FORMS Master form Multipage form (page 1) 17
PROTOTYPING THE DATABASE FORMS Multipage form (page 2) 18
PROTOTYPING THE DATABASE REPORTS Report 1 Report 2 19
PROTOTYPING THE DATABASE REPORTS Report 3 20
PROTOTYPING THE DATABASE Splash Screen Switchboard 21
CONCLUSION With this project, I have gained experience in understanding what it means to imagine, to construct and to develop a system. The systems development life cycle (SDLC) proved to be a challenging task to execute, especially by myself. Out of all the steps, I found systems analysis to be the most tedious and detail oriented because of my attempt to tailor the system to suit the client s needs. As soon as one area is changed or adjusted, I realized that another area of the system would require attention in order to match the previous portion. Otherwise, the system would be considered incomplete. As for accomplishments, this project has proven to be a feasible solution to the problem listed in the case study and assists the company s processes by being more efficient. Also, I have spent more time working with spreadsheet software as well as database management system software. In the future, I hope to expand this project by integrating into a network for actual use. At first it will be for testing purposes only, and eventually it will be used in everyday life. In terms of development, I would like to integrate the concept of social media with the learning management system. Just as how social media allows individuals to interact and communicate with one another, is it not possible to do the same with education? There will be a social media site associated with the system whereby clients of different companies will be able to share ideas and opinions about seminars, to offer advice about business ventures and to build networking opportunities. Clients will be able to create and display their business profile and chat rooms would be created to connect those who are taking the same seminars. This could possibly lead to better grades and evaluations of clients and later, excellent customer retention. Overall, I can say that this project has benefitted me by indicating what may be expected of me as a possible systems analyst. 22
APPENDIX By Jennifer Mosha Client: Corporate Technology Center Real world problem solved: Gaining technical expertise throughout the company and seamless technology made possible End-users are business executives and their employees Interact with the system for educational purposes and communication Access seminars anywhere, anytime Correspond with instructors Progress reports and evaluations can be generated 23
APPENDIX Assists visualization of data concepts and structures Tables, queries, forms and reports Splash screen and switchboard Sample of table Client ID Number Company Name Client Last Name Client First Name 1245 Nights Event Planning Smith Jonathan Urban 1458 Summit Communications Phillips Victor 2233 Celergy Networks Walker Elizabeth 3556 Benson & Associates Law Firm Taylor Anne 4356 Gregg Communications Knight Henry 4786 Thomson Internet Company Miller Gregory 5852 McKinley Consultants Grant Ben 6322 H&D Interior Design Garcia Richard 6463 Walters Chartered Accountants Jensen Dean 6789 The Pegasus Hotel Crawford James 7834 Urban Nights Event Planning Hall Katherine 8576 Urban Nights Event Planning Madison Andrew 8931 Benson & Associates Law Firm Moore Andy 9111 H&D Interior Design Anderson Gabrielle 9731 Walters Chartered Accountants Reynolds Samantha 24
APPENDIX Sample of query Client ID Number Client First Name Client Last Name Instructor 1245 Jonathan Smith A Brown Mrs. 8931 Andy Moore Mrs. A Brown 8576 Andrew Madison Mrs. A Brown Sample of combo box form Sample of report 25
APPENDIX Splash Screen Switchboard Project is a feasible solution More hands on with spreadsheet and database software Future: Integrate social media? 26