Handling Instructions CLS - Licensing of integration product (feature) OpenScape Contact Center Agile V8
History of Changes Ver. Released RDB# Changes 1.0 2010-02-01 3028 Initial Creation 1.1 2011-02-07 3618 OpenScape Voice as selectable PBX type 1.2 2014-02-03 5014 Add new PBX Types: OpenScape Business V1 X5, OpenScape Business V1 X8 1.3 2015-10-05 5908 5909 Software Support Features Software Support Features (8x5) Software Support Features (24x7) 2
Table of Contents 1. Introduction 4 1.1. Purpose of the document 4 2. Product Information 4 2.1. General 4 2.2. Features 4 3. First Licensing 7 4. Add-On Licensing 7 5. Rehost 7 6. Shift 7 7. License Transfer 7 8. Upgrade 7 8.1. OSCC A V7.0 OSCC A V8 7 9. FAQ 9 9.1. HiPath 3000 < V7 9 3
1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard process of HiPath License Management (see document License Guidelines). 2. Product Information 2.1. General a) It is possible to upgrade from V7.0. b) OSCC A V8 Base Info is added as base feature when a system is upgraded from V7.0. This feature does not contain any other licenses. c) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID. d) The maximum User quantity per system is different depending on the PBX type to which the ProCenter system is connected. e) Agent Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). f) Associate Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). g) E-mail User quantity has to be less or equal the quantity sum of Agent Desktop and Associate Desktop licenses. h) Callback quantity has to be less or equal the quantity sum of Agent Desktop and Associate Desktop licenses. i) For more information on how-to processes and examples on Software Support Licensing (SSP Licensing) please see the pdf document at this link: https://www.central-license-server.com/license-management/cls- Help/SSP_Licensing_at_CLS.pdf 2.2. Features Feature # F31505-K128-A1 F31505-K128-A2 F31505-K128-A4 F31505-K128-A5 F31505-K128-A6 F31505-K128-A7 F31505-K128-A8 F31505-K128-A9 Feature Name OSCC A V8 Agent Desktop OSCC A V8 Associate Desktop OSCC A V8 Base Pack (5User,1 Mgr) OSCC A V8 Base Upgrade OSCC A V8 Call Director OSCC A V8 Callback User OSCC A V8 E-Mail User OSCC A V8 Manager 4
F31505-K128-A10 F31505-K128-A11 F31505-K128-A12 INFO-F31505-K128-A4 INFO-UPG-1-AAZ00 F31505-K148-B502 F31505-K148-B503 F31505-K148-B504 F31505-K148-B505 F31505-K148-B506 F31505-K148-B507 F31505-K148-B508 F31505-K148-B509 F31505-K148-B519 F31505-K148-B520 F31505-K148-B521 F31505-K148-B522 F31505-K148-B523 F31505-K148-B524 F31505-K148-B525 F31505-K148-B526 F31505-K148-B536 F31505-K148-B537 F31505-K148-B538 F31505-K148-B539 F31505-K148-B540 F31505-K148-B541 F31505-K148-B542 F31505-K148-B543 OSCC A V8 Upgrade per Agent OSCC A V8 User OSCC A V8 Demo Agile OSCC A V8 Base Info OSCC A V8 Info - Upgraded from V7 SSP for OSCC A V8 Base Pack (5User,1 Mgr) SSP for OSCC A V8 User SSP for OSCC A V8 Agent Desktop SSP for OSCC A V8 Associate Desktop SSP for OSCC A V8 Call Director SSP for OSCC A V8 Manager SSP for OSCC A V8 E-Mail User SSP for OSCC A V8 Callback User SSP R 8x5 OSCC A V8 Base Pack (5User,1 Mgr) SSP R 8x5 OSCC A V8 User SSP R 8x5 OSCC A V8 Agent Desktop SSP R 8x5 OSCC A V8 Associate Desktop SSP R 8x5 OSCC A V8 Call Director SSP R 8x5 OSCC A V8 Manager SSP R 8x5 OSCC A V8 E-Mail User SSP R 8x5 OSCC A V8 Callback User SSP R 24x7 OSCC A V8 Base Pack (5User,1 Mgr) SSP R 24x7 OSCC A V8 User SSP R 24x7 OSCC A V8 Agent Desktop SSP R 24x7 OSCC A V8 Associate Desktop SSP R 24x7 OSCC A V8 Call Director SSP R 24x7 OSCC A V8 Manager SSP R 24x7 OSCC A V8 E-Mail User SSP R 24x7 OSCC A V8 Callback User 5
Feature quantity limits: Feature Min Qty Limit Max Qty Limit OSCC A V8 Agent Desktop 100 OSCC A V8 Associate Desktop 100 OSCC A V8 Base Pack (5User,1 Mgr) 1 OSCC A V8 Base Upgrade OSCC A V8 Call Director 1 OSCC A V8 Callback User 100 OSCC A V8 E-Mail User 100 OSCC A V8 Manager 15 OSCC A V8 Upgrade per Agent OSCC A V8 User 100 OSCC A V8 Demo Agile 1 OSCC A V8 Base Info 1 OSCC A V8 Info - Upgraded from V7 Content of OSCC A V8 Base Pack (5User,1 Mgr) : Quantity Feature 5 OSCC A V8 User 1 OSCC A V8 Manager PBX types: PBX Type Max. User Quantity Max. Manager Quantity HiPath 3500/3700 >= V6.0 64 15 HiPath 3800 >= V6.0 100 15 OpenScape Business V1 X5 64 15 OpenScape Business V1 X8 100 15 6
3. First Licensing A Base license has to be used. 4. Add-On Licensing Nothing special 5. Rehost Nothing special 6. Shift Partial shift is not possible. 7. License Transfer Nothing special 8. Upgrade 8.1. OSCC A V7.0 OSCC A V8 It is possible to upgrade from OpenScape Contact Center Agile V7.0. Only the whole system can be upgraded. The MAC Address cannot be changed during the upgrade process. Upgrade Validation (required upgrade features): OSCC A V7.0 Mapping Qty. OSCC A V8 OSCC A V7.0 Base Pack Agile 1 OSCC A V8 Base Upgrade 5 OSCC A V8 Upgrade per Agent 7
OSCC A V7.0 Base Info 1 OSCC A V8 Base Upgrade OSCC A V7.0 User 1 OSCC A V8 Upgrade per Agent Upgrade Mapping Table: OSCC A V7.0 Mapping Qty. OSCC A V8 OSCC A V7.0 Base Pack Agile 1 OSCC A V8 Base Info 5 OSCC A V8 User 1 OSCC A V8 Manager 1 OSCC A V8 Info - Upgraded from V7 OSCC A V7.0 Base Info 1 OSCC A V8 Base Info 1 OSCC A V8 Info - Upgraded from V7 OSCC A V7.0 User 1 OSCC A V8 User OSCC A V7.0 Manager 1 OSCC A V8 Manager OSCC A V7.0 Agent Desktop 1 OSCC A V8 Agent Desktop OSCC A V7.0 Associate Desktop 1 OSCC A V8 Associate Desktop OSCC A V7.0 Call Director 1 OSCC A V8 Call Director OSCC A V7.0 E-Mail User 1 OSCC A V8 E-Mail User OSCC A V7.0 Callback User 1 OSCC A V8 Callback User 8
9. FAQ 9.1. HiPath 3000 < V7 OpenScape Contact Center Agile V8 cannot be used with HiPath 3000 versions earlier that V7. 9
About Unify Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results. Copyright Unify Software and Solutions GmbH & Co.KG. 2018 Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany. All rights reserved. Reference No.: A31002-P3010-D101-2-7629 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co.KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.