Yealink 46G A Complete Overview for Conversation Users
Contents Hardware... 3 Soft Keys... 4 Answering a Call... 6 Making a Call... 7 Actions Performed While in a Call... 7 Muting a Call... 7 Placing a Call on Hold... 7 Call Park... 8 Transferring a Call... 8 Miscellanous Fuctions... 9 Do Not Disturb (DND)... 9 Volume Adjustment... 9 Call Forwarding... 9 Conference Call... 9 Ring Pick Up... 10 Intercom... 10 Voicemail... 10 Check Voicemail... 10 Message Options... 10 Program Voicemail... 11 Contacts... 11 Adding Manually... 11 Adding From Call History... 11 Icons... 12 Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 2
Hardware Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 3
Ringing Line Keys LED Status Steady Green Blinking Green fast Blinking Green slowly Off Description The account is active There is an incoming call to the account The call is placed on hold The phone is in idle status Power Indication LED Status Blinking Red fast Blinking Red slow Off Description The phone is ringing The phone has a text message or voice mail Phone is powered off or idle Extension Keys LED Status Solid Red Flashing Red Off Description The monitored user is on a call or DND The monitored user is receiving an incoming call The monitored user is inactive Soft Keys On your phone screen, there are 4 keys along the bottom. These are soft keys and these keys labels and actions will change depending on what action is currently happening on the phone. Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 4
Idle Phone The idle screen is were the phone rests at when not receiving or on a call. From here, you can view your call history, contact directory, place phone on Do Not Disburt and access settings. In Call Configuring Settings The In-Call screen shows the ability to Transfer the call, place the call on Hold, begin a Conference Call or End the Call. Settings When you see the 123 soft key, you can press the key to change it to alpha entry, alpha/numerical entry, etc. Call on Hold When a call is On Hold, you can place a new call, end the call (hang up the on hold line), Transfer the on hold call to a new extension or Resume the call Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 5
Ringing See the Answering A Call section for details on all you can do with a ringing line Transferring Pressing the transfer key, brings you to the options of dialing the line to transfer to, select it from call history or cancel the transfer Answering a Call You can answering an incoming call in the following ways: If you are on another call, press the ANSWER softkey. If you are not on another call: o Lift the handset o Press the SPEAKER button or ANSWER soft key to answer using the speakerphone o Press the HEADSET button to answer using the headset. You can deny the incoming call by pressing the REJECT softkey and the call will either: o Go to your voice mail o If it is a new incoming call, it will go to the next line in the ring group or to the auto attendant You can forward the incoming call by to another line by pressing the FORWARD soft key and typing the extension number in Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 6
Making a Call You can make a call by pressing the SPEAKER/LINE key, using a headset or by picking up the handset. Dial number directly: Dial the number directly, press SEND button to call out. Dial from call history: Press the History softkey, use the navigation key to highlight the specific one, press SEND button to call out. Dial from Directory: Press DIRECTORY to enter, use the UP/DOWN button to choose the specific contact, select desired number if applicable Redial: Press RD button to enter the Dialed Calls interface, the use the UP/DOWN navigation keys to choose a record. During the conversation, you can alternate between Headset, Handset, and Speaker by pressing the corresponding buttons or picking up the handset. Actions Performed While in a Call Muting a Call To still hear the caller, but the caller does not hear you. Press MUTE button during a conversation the power indication LED will blink. Press MUTE again to get the microphone to return to normal conversation. Placing a Call on Hold Placing a call on Hold only places the call on hold at your phone. To place the call on Hold globally, so anyone can pick the call up, use Call Park. Press the HOLD button or HOLD softkey to put your active call on hold and then the corresponding line key will blink. If there is only one call on hold, press the RESUME softkey or HOLD button again to retrieve it. If there is more than one call on hold, press the UP/DOWN button to highlight the call, press the RESUME softkey or HOLD key to retrieve the call. Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 7
Call Park Call park is a global hold option, so that the call can be placed on hold and be picked up from any extension. To place a call on park: Press the TRAN button, 6000 and TRAN again. A recording will announce what line the call is parked on, ie 6001, 6002. To pick up a parked call from any phone: Dial the line that the call is parked on from any phone (ie 6001) and press SEND, call will immediately connect and be answered Transferring a Call If JOHN calls in and SALLY answers and JOHN to talk to WILLIAM, three ways could be used to transfer the call: Blind Transfer, Attended Transfer, and Semi-Attended Transfer. Blind Transfer: Call is NOT announced Caller ID from JOHN passes to WILLIAM, SALLY does NOT talk to WILLIAM. SALLY presses TRANSFER softkey to put JOHN on hold, then SALLY can dial the third number/william and press TRANSFER button to complete the transfer. SALLY will be disconnected from the call. JOHN can talk to WILLIAM. NOTE: WILLIAM will see the caller ID of JOHN. Attended Transfer: Announce that a call is coming in and from who Caller ID from SALLY passes to WILLIAM, SALLY talks to WILLIAM. SALLY presses TRANSFER button to put JOHN on hold, then SALLY can dial the third number/william and press the OK or SEND (#) button to call it out. After WILLIAM answered it, SALLY and WILLIAM can have a private conversation without JOHN hearing it, then SALLY presses the TRANSFER button to complete the transfer. SALLY will be disconnected from the call. JOHN can talk to WILLIAM. Transfer directly to voicemail Caller SALLY press TRANSFER + + (William Extension Number) + * TRANSFER Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 8
Miscellanous Fuctions Do Not Disturb (DND) You can use the DND feature to reject the incoming calls automatically on the phone. The calls will then connect to VM, ring to the receptionist or forward; depending on how the phone is set up. Press the Do Not Disturb soft key. Press key again to turn DND off. Volume Adjustment During the call, you can press the VOLUME ADJUSTMENT BARS to adjust the volume. Volume Adjustment Bar also adjust ringer volume Call Forwarding Enter the Call Forward path: Menu Call Features Call Forward Select one of the 3 options: o Always: always forward calls from this extension o Busy: only forward calls if on another call or DND o No Answer: after not answering for determined number seconds, call will forward FORWARD TO: Enter the number or extension to forward calls to. Then press SAVE softkey to save the changes. Conference Call Press the CONF key during an active call. The First call is placed on hold. You will hear a dial tone. Dial the number to the conference in, then press SEND (#) to dial out. Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 9
When the call is answered, press the CONF button, the conference call will now include you and the other two parties. Hang up to disconnect all parties. Ring Pick Up To pick up an incoming call that is not ringing at your phone, dial **300. Ringing line will be answered. Intercom To intercom other phones, press 4000. The phone will beep, wait 2 seconds and start talking. Everyone on the intercom list will hear the announcement, unless they are on DND. Voicemail Check Voicemail (With your handset on the cradle) Option 1: To check voicemail from your phone o Press the MESSAGE button or dial *97 o Enter your password Option 2: To check your voicemail from a different phone in the office o o o Dial *98 from any phone Enter your extension number Enter your password Option 3: To check your voicemail from outside the office o Dial the phone number o Enter your extension number o When your Voicemail greeting answers, press * o Enter your password Message Options While listening to a message, you can execute the following commands 3 Advanced Options 6 Play Next Message 4 Play Previous Message 5 Repeat Message 8 Forward Message 9 Save Message 7 Delete Message # Fast Forward * Rewind Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 10
Program Voicemail After entering the voicemail system, press 0 to enter the Mailbox Options 1 Record Unavailable Greeting 4 Record Temporary Message (unsupported) 2 Record Busy Greeting 5 Change your password 3 Record your name * Return to Main Menu Contacts Adding Manually Press the Directory soft key Tap desired contact group Press ADD soft key Enter the information in the corresponding fields ACCOUNT: select Auto RING: Assign ring tone for contact if desired (optional) PHOTO: Select photo for contact (optional) Tap SAVE Adding From Call History Press the History soft key Use arrows to turn pages Press the Option soft key at the desired entry Select Add to Contacts from the prompt list Edit any field Press SAVE To edit contacts: Press the Option soft key for the desired contact. Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 11
Icons Nemsys LLC : 122 S. St Clair, Toledo, Ohio 43604 : 419-243-3603 : www.nemsys.com 12