The CEF Building Blocks & #REUSE in the Twenty-First Century Joao Rodrigues Frade DIGIT Directorate-General for Informatics DG Connect Directorate-General for Communications Networks, Content and Technology
Contents 1. The CEF Building Blocks Building the Digital Single Market 2. Reuse in the Twenty-First Century Helping to deliver policy objectives 3. The Service Offering Canvas A model for public sector intervention 4. Internal Dimension vs External Dimension Comparing the DIGIT and CEF Service Offerings 2
1 The CEF Building blocks Building the Digital Single Market
IDENTIFY with eid The CEF building blocks can be reused in any European project to facilitate the delivery of digital public services across borders SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation 4
Definition of a CEF building block A collection of specifications, software and services structured in a service offering that serve general concerns of digital (public) services across borders and sectors 5
Research * shows that reuse of building block like solutions: REDUCES COSTS 20% to 40% cost savings By benefiting from common services and proven technology SHORTENS TIME TO MARKET 40% to 50% performance gains Value-add time Total lead time PROMOTES SIMPLIFICATION At all levels Including the allocation and mobility of human resources (expertise pools) 6 * Gartner Research: The Advantages, Economics and Value of Reuse
The CEF building blocks are already being used in many European initiatives, including European e-justice Portal Online Dispute Resolution European Data Portal Business Registers Delivering faster and more accessible digital public services in the domain of justice Solve disputes for online purchases in a simple, fast and affordable way Unlocking the full potential of the Open Data economy. Access company information from the national business registers Check the Success Stories on CEF Digital 7
The European e-justice Portal is a one-stop-shop for citizens, businesses and legal professionals across Europe CITIZENS can access legal information in their own language, or find a legal practitioner in another country. LEGAL PROFESSIONALS can consult registers and access legal databases and contact colleagues in other countries, eliminating the need to physically send information or requests. BUSINESSES can access a wealth of legal information in their own language and access legal means across borders. e-justice.europa.eu 8
The e-justice portal uses four CEF building blocks, enabling it to act as the hub to Member State judicial systems IDENTIFY with eid Commission eidas Node eidas Node Germany TRANSLATE with etranslation eidas Node eidas Node Etc. Netherlands EXCHANGE with edelivery Access Point Access Point Access Point Access Point Germany Italy Greece SIGN with esignature Trusted Lists 9
The CEF building blocks are funded by the Connecting Europe Facility CEF Regulation The Connecting Europe Facility (CEF) is a regulation that defines how the Commission can finance support for the establishment of trans-european networks to reinforce an interconnected Europe. TRANSPORT 26.25bn TELECOM (DG CNECT) CEF Digital Building blocks & Digital Service Infrastructures 970 M * CEF Telecom Guidelines The CEF Telecom guidelines cover the specific objectives and priorities as well as eligibility criteria for funding of broadband networks and Digital Service Infrastructures (DSIs). 10 ENERGY 5.85bn Broadband 170 M * - 100 M Juncker Package CEF Work Programmes Translates the CEF Telecom Guidelines in general objectives and actions planned on a yearly basis.
CEF is a funding instrument that will contribute to the completion of the European Digital Single Market 1 Justice, home affairs and citizens' rights Science and Technology Business Employment and Social Rights Funds Commission projects to digitise key sectors under the condition that they use CEF building blocks ejustice Portal ODR Open Data BRIS EESSI etc. IDENTIFY with eid SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation 2 Funds Member States to participate in the sectorial projects 11 Typically 'deployment' projects at national level (up to 75% of eligible cost) 3 Funds the use of building blocks in these sectors by the Commission and in the Member States
Apply to the CEF grants 2017 17 Feb 18 May 4 May Visit the INEA website for information about the grants: requirements, deadlines, how to apply, FAQs, etc: https://ec.europa.eu/inea/connecting-europe-facility/cef-telecom 21 Sep 28 Nov 28 Jun CALL 1 Business Registers Interconnection System (BRIS) Exchange of Social Security Information (EESSI) European ejustice Portal Budget 2 mln 17 mln 1.5 mln CALL 2 edelivery Cyber Security eprocurement ehealth Budget 0.5 mln 12 mln 4 mln 9 mln CALL 3 etranslation Public Open Data einvoicing Europeana Budget 6 mln 6 mln 10 mln 2 mln eidentification and esignature 7 mln
The number of projects reusing the building blocks within the CEF Programme continues to increase Sector Specific DSIs EXCHANGE with edelivery SIGN with esignature IDENTIFY with eid TRANSLATE with etranslation INVOICE with einvoicing Europeana Safer internet Public open data ODR ehealth eprocurement EESSI EU e-justice portal BRIS (ECP) Cybersecurity etranslation einvoicing DG CONNECT DG CONNECT DG CONNECT DG JUST DG SANTE DG GROW DG EMPL DG JUST DG JUST DG CONNECT DGT DG GROW 13 Commitment to analyse Commitment to reuse Reusing
And there is also adoption by initiatives without (direct) CEF funding Projects EXCHANGE with edelivery SIGN with esignature IDENTIFY with eid TRANSLATE with etranslation INVOICE with einvoicing TOOP CISE eparticipation EU-CEG TRACES LRI EPREL UUMDS ECRIS PNR Tachonet CIxP Member States DG MARE DG CONNECT DG SANTE DG SANTE DG JUST DG ENER DG TAXUD DG JUST DG HOME DG MOVE COUNCIL 14 Commitment to analyse Commitment to reuse Reusing
It is expected that the building blocks will facilitate innovation in the public sector, for example The Once Only Principle large scale pilot TOOP.eu Pilots Cross-border e-services for Business Mobility Updating Connected Company Data Online Ship and Crew Certificates 15
The full list of projects reusing the building blocks is available on the CEF Digital Monitoring Dashboard CEF Digital on www.ec.europa.eu/cefdigital Monitoring Dashboard 16
The CEF building blocks were developed by the Member States through pilots and most are supported by legislation such as eidas Top Down EU Law eidas Regulation einvoicing Directive IDENTIFY with eid SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation Bottom Up MS Large Scale Pilots Large Scale Pilots (PEPPOL, STORK, etc.) 17
Three CEF Building Blocks are directly linked to the eidas regulation* IDENTIFY with eid ONLINE BANKING ecommerce IDENTIFY with eid SIGN with esignature SIGN with esignature EXCHANGE with edelivery Member State A eidas EXCHANGE with edelivery Member State B DIGITAL HEALTH ELECTRONIC INVOICING DIGITAL JUSTICE 18 * See: https://ec.europa.eu/digital-single-market/en/policies/trust-services-and-eidentification
2 Reuse in the 21st Century Helping to deliver policy objectives
DIGITAL weighted score 100 Since 2017, the EU digital index has reached a 50% average score 90 80 Digital adoption is expected to continue increasing 70 60 50 40 30 20 10 0 Digital Economy and Society Index - 2017 LEGEND 1 Connectivity 2 Human Capital 3 Use of Internet 4 Integration of Digital Technology 5 Digital Public Services 20
New technologies are fuelling emerging trends and increasing the expectations of citizens and businesses From To (target state) Linear Value Creation Ecosystem Value Creation (distributed mesh) Silo thinking Cross Sectorial Physical presence Digital presence (identity, location, etc.) Milestones High velocity 21
COMMON CHALLENGES ACROSS SECTORS e.g. TRUST IDENTIFY with eid SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation Justice, home affairs and citizens' rights SECTORIAL ECOSYSTEMS Science and Technology 22 Citizens Businesses Business
Common solutions such as BUILDING BLOCKS IDENTIFY with eid SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation Justice, home affairs and citizens' rights SECTORIAL ECOSYSTEMS Science and Technology 23 Citizens Businesses Business
The European Commission works together with the eidas ecosystem in the provision of the building blocks to the different sectors First example: eid TRUST / eidas ECOSYSTEM IDENTIFY with eid Cooperation network Peer Reviews Research centers Standardization bodies eidas Groups MS Node Operators Standard profilers Attributes providers Identity providers SECTORIAL ECOSYSTEMS 24 STANDARDIZATION ECOSYSTEM EU catalogue of standards PROVIDERS ECOSYSTEM Service Providers Citizens Businesses
TRUST / eidas ECOSYSTEM Supervisory Bodies Second example: Trust Services National Accreditation Bodies SIGN with esignature EXCHANGE with edelivery Conformity Assessment Bodies (Qualified) Trust Service providers Research centers Standardization bodies Infrastructure & cloud providers Software vendors Standard profilers EU catalogue of standards PROVIDERS ECOSYSTEM Testing platforms SECTORIAL ECOSYSTEMS Businesses 25 STANDARDIZATION ECOSYSTEM Citizens
CEF analysed the needs of each stakeholder in the ecosystem Implementation Guidelines Testing services 26 CEF Stakeholder Card
CEF considers the needs of each stakeholder and has developed a model to provide services to them in a coherent way Service Providers Public Admin EC DG Service Provider MS Policy Officer Citizen Software Vendor Software Vendor Software Vendor Public Admin Public Admin 27
This work lead to the creation of the Service Offering Canvas View more on CEF Digital ENABLING SERVICES enable the adoption of the core services ENHANCING SERVICES enhance customer experience SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Sample software Managed services Testing services Supporting services Stakeholders follow-up Community management services TECHNICAL SPECIFICATIONS STANDARDS OF ESOs European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards CORE SERVICES facilitate cross-border/ cross-sector technical interoperability among heterogeneous information systems 28
3 The Service Offering Canvas
The Business Model Canvas was tested Dimensions Value Propositions Key Activities Key Partners Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Business Model Canvas - A. Osterwalder, Y. Pigneur 30! Our experience shows that despite useful not fully adapted to the Public Sector
The services of CEF are structured in a Service Offering Canvas Dimensions based on the Business Model Canvas Funding & cost x k CEF funding ENABLING SERVICES ENHANCING SERVICES x k Other funding SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Partners DSI owners Sample software Managed services Testing services Supporting services Stakeholders follow-up Community management services DSI solution providers Policy expert groups Open source communities CORE SERVICES TECHNICAL SPECIFICATIONS STANDARDS OF ESOs Delivery model In house / core service platform European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards Outsources / grants Audience Cross-border projects Public sector entities Cross-border projects Private sector entities The main service categorisation is based on ITIL V3 31 Software vendors Adapted to the Public sector
Each building block has a Service Offering Canvas tailored to its stakeholders IDENTIFY with eid ENABLING SERVICES SOFTWARE Sample software Managed services OPERATIONS SERVICES Testing services Supporting services ENHANCING SERVICES STAKEHOLDER MANAGEMENT SERVICES Stakeholders follow-up Community management services SIGN with esignature CORE SERVICES EXCHANGE with edelivery European Profiles TECHNICAL SPECIFICATIONS Implementing Acts Implementing Guidelines STANDARDS OF ESOs CEN Standards ETSI Standards INVOICE with einvoicing TRANSLATE with etranslation 32
All services on the canvas can be consulted via CEF Digital and are accompanied by a Service Offering Description document Service Offering Canvas Service available via CEF Digital Online Service Offering Description doc Conformance testing = + visit CEF Digital on www.ec.europa.eu/cefdigital 33
CEF Services TRUST / eidas ECOSYSTEM Supervisory How does CEF influence the ecosystem? Bodies Intervention styles to deliver value and influence the ecosystem REGULATING TEACHING Research centers SHOWING HELPING/ NURTURING Standardization bodies Hard policy instruments Conformity Assessment Bodies (Qualified) Trust Service providers National Accreditation Bodies LEGALLY BINDING RULES Soft policy instruments SERVICES a means of delivering value to customers Infrastructure by facilitating outcomes customers & cloud want to achieve providers without the ownership of specific costs and risks IDENTIFY with eid INVOICE with einvoicing SIGN with esignature EXCHANGE with edelivery TRANSLATE with etranslation NUDGING Standard profilers DOING IT FOR THEM Source: ITIL EU catalogue of standards Software vendors PROVIDERS ECOSYSTEM Testing platforms SECTORIAL ECOSYSTEMS Businesses 34 DRAGGING STANDARDIZATION ECOSYSTEM Citizens
The canvas helps modelling the intervention style ENABLING SERVICES Showing Nudging SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Sample software Managed services Testing services Supporting services Doing it for them Teaching Helping / Nurturing Stakeholders follow-up ENHANCING SERVICES Community management services CORE SERVICES Regulating TECHNICAL SPECIFICATIONS STANDARDS OF ESOs European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards 35
Realising policy objectives through iterative cycles using the Service Offering Canvas From Via To Linear Value Creation Silo thinking Service offering Canvas Ecosystem Value Creation (distributed mesh) Cross Sectorial Physical presence Digital presence (identity, location, etc.) Milestones High velocity 36
To learn more about the CEF Service Offering Canvas, or to download the template visit CEF Digital CEF Digital on www.ec.europa.eu/cefdigital Visit CEF Digital 37
4 Internal Dimension vs External Dimension Comparing the DIGIT and CEF Service Offerings
The Commission offers managed services based on the CEF building blocks to ease their adoption within the EU Institutions CEF Building Blocks service offering IDENTIFY with eid SIGN with esignature EXCHANGE with edelivery INVOICE with einvoicing TRANSLATE with etranslation External Dimension Internal Dimension Portugal Belgium United Kingdom Italy DIGIT's service offering focusing on Managed Services * e.g. EU login 39 * Operation and management of a software application with a Service Level Agreement and auxiliary services
DIGIT offers managed services based on the CEF Building Blocks Target EXTERNAL dimension Few managed services CEF Service Offering CEF eid CEF edelivery Target INTERNAL dimension Preferably Managed Services DIGIT offering EU Login (eidas eid) NEW EU File exchange CEF esignature ESSI CEF etranslation MT@EC DGT CEF einvoicing eprior 40 Funded by: CEF Programme Funded by: Chargeback model & other sources
These services reflect different intervention styles Target EXTERNAL dimension Target INTERNAL dimension Few managed services Preferably Managed Services Showing CEF Service Offering DIGIT offering CEF eid EU Login (eidas eid) Teaching CEF edelivery NEW EU File exchange Nudging CEF esignature ESSI Doing it for them Regulating CEF etranslation MT@EC DGT Helping Nurturing CEF einvoicing eprior 41 Funded by: CEF Programme Funded by: Chargeback model & other sources
Example: CEF eid Service Offering (External Dimension) Link to the CEF eid service offering descriptions: https://ec.europa.eu/cefdigital/wiki/display/cefdigital/eid+services ENABLING SERVICES enable the adoption of the core services ENHANCING SERVICES enhance customer experience SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Sample software Managed services Testing services Supporting services Stakeholders follow-up Community management services eidas-node integration package Conformance testing Service Desk Knowledge Base Community Management Training MS Node Operator MS Node Operator MS Node Operator ID/ATT Providers Expert Group MS Node Operator ID/ATT Providers Expert Group MS Node Operator TECHNICAL SPECIFICATIONS STANDARDS OF ESOs European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards eidas profile of SAML standard 42 esens profile of SAML standard MS Node Operator CORE SERVICES facilitate cross-border/ cross-sector technical interoperability among heterogeneous information systems
Example: DIGIT Service Offering (Internal Dimension) ENABLING SERVICES enable the adoption of the core services ENHANCING SERVICES enhance customer experience SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Sample software Managed services Testing services Supporting services Stakeholders follow-up Community management services EU Login EU login Service Desk EU-Institutions EU-Institutions TECHNICAL SPECIFICATIONS STANDARDS OF ESOs European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards 43 CORE SERVICES facilitate cross-border/ cross-sector technical interoperability among heterogeneous information systems
Example: CEF eid Service Offering + DIGIT Service Offering ENABLING SERVICES enable the adoption of the core services ENHANCING SERVICES enhance customer experience SOFTWARE OPERATIONS SERVICES STAKEHOLDER MANAGEMENT SERVICES Sample software Managed services Testing services Supporting services Stakeholders follow-up Community management services eidas-node integration package EU Login Conformance testing Service Desk Knowledge Base Community Management MS Node Operator EU-Institutions MS Node Operator Training EU login Service Desk MS Node Operator ID/ATT Providers Expert Group MS Node Operator ID/ATT Providers Expert Group MS Node Operator EU-Institutions TECHNICAL SPECIFICATIONS STANDARDS OF ESOs European Profiles Implementing Acts Implementing Guidelines CEN Standards ETSI Standards eidas profile of SAML standard 44 esens profile of SAML standard MS Node Operator CORE SERVICES facilitate cross-border/ cross-sector technical interoperability among heterogeneous information systems
Find out more on CEF Digital ec.europa.eu/cefdigital #BIG REUSE DIGIT Directorate-General for Informatics DG Connect Directorate-General for Communications Networks, Content and Technology Contact us CEF-BUILDING-BLOCKS@ec.europa.eu European Union, 2017. All rights reserved. Certain parts are licensed under conditions to the EU. Reproduction is authorized provided the source is acknowledged.