WORLD LEADER IN ELECTRONIC SECURITY Upgrade Instructions View Manager 96 v. 5.0 1 Software Upgrade This software permits you to upgrade your VM96 version 3.x or 4.x system to the latest version of VM96 software. It also allows you to update Touch Trackers used with VM96 version 3.x for use with the new software. Use the following guidelines when planning your upgrade: When upgrading from VM96 v. 4.x, allow for 15 to 20 minutes. When upgrading from VM96 v. 3.x, the time varies depending on the number of Touch Trackers to upgrade. If there are only two Touch Trackers installed, allow for 45 to 50 minutes. If there are three or more Touch Trackers installed, add 10 minutes for each additional Touch Tracker. The total upgrade time should take no more than 90 minutes if no problems occur. After you upgrade to V5.0, the displayed date may be February 2036. You will need to perform the Setting the System Date and Time procedure found on page 6. This problem occurs because older versions of VM96 were not Year 2000 compliant. Before you begin Before performing this upgrade, you should backup your programmed data such as passwords, activities, views, patterns, sequences, and zones. If your diskette drive has not been used recently, you may need to attempt this procedure multiple times. Because dust may have accumulated inside the drive, two blank programming diskettes have been included in the kit for this purpose. Use one programming diskette to determine if the backup procedure will work successfully. This first diskette cleans the drive. If the first diskette fails on two attempts, try the same procedure with the second blank programming diskette. If the backup fails with the second diskette, contact your local Sensormatic service organization to schedule a service call. To backup this information, do the following: 1. Start the Administrator Menu by pressing the Space Bar or entering the password. 2. From the Administrator Menu, press and hold Alt+U to select Utilities, then select Save Programming and press ENTER. When prompted, select Continue to start the backup procedure. The system displays the following prompt: Insert Destination Programming Diskette Number: 1 -< Return to Continue >- NOTE: The Destination Programming Diskette is the floppy diskette where the user-programmed data will be stored. 3. Insert the blank diskette into the diskette drive, and then press ENTER. When the system completes writing data to the Destination Programming Diskette, the following prompt is displayed: Remove the Programming Diskette. -< Return to Continue >- At this point, you may be prompted to insert additional Destination Programming Diskettes, depending on the amount of data to be saved. If this is the case, follow the system prompts for as many blank diskettes as are required. 4. Remove the diskette from the diskette drive, and then press ENTER. The system displays the following prompt: Database SAVED Successfully. -< Return to Continue >- NOTE: If the database was not saved successfully, the system will display a message indicating this. Press ENTER, and repeat this procedure. Otherwise, press ENTER to clear the display. 5. On the floppy diskette(s), write protect the diskette and write the date you saved the data. You could also write what kind of data is saved on the diskette, for example views, zones, and activities. NOTE: Do not press too hard when writing on the label. Damage may occur to the data saved on the diskette. Once your programmed data is saved, you may continue with the software upgrade. If the backup procedure fails three or more times, contact your local Sensormatic service organization to schedule a service call. 8000-0840-05, Rev. B - (7 pages) SENSORVISION PRODUCTS 1 (BSL-1/2000)
Software Upgrade Note: If the Administrator Menu is not currently displayed, refer to steps 1 and 2 in Before you begin Continue with the following when you are ready to start the software upgrade. 1. Insert upgrade diskette 1 into the diskette drive. 2. Press U to select Shutdown, then press ENTER. When prompted, select Continue to shutdown the system. After the system restarts, the following information appears on-screen: TOUCH TRACKER VER 3.x COMM. TEST This test only applies to V3.x Touch Trackers -- not later vers. Starting search for V3.x Touch Trackers Searching for V3.x Touch Tracker x Each installed Touch Tracker is tested to determine if it is a version 3.x Touch Tracker. Once all Touch Trackers are tested, you will see one of the following messages. If no version 3.x Touch Trackers are detected, the following message appears on-screen: NO V3.x TOUCH TRACKERS DETECTED READY TO PROCEED WITH THE VM96 V5.x SOFTWARE INSTALLATION. 1) REMOVE THE DISKETTE FROM THE DRIVE 2) INSERT VM96 V5.x INSTALLATION DISK NUMBER 2 INTO FLOPPY DRIVE 3) PRESS THE VM96 RESET SWITCH TO START THE V5.x SOFTWARE INSTALLATION (THE RESET SWITCH IS BELOW THE GREEN LED ON THE FRONT OF THE VM96) Continue with step 3. If version 3.x Touch Trackers are detected and ALL pass the test, the following message appears on-screen: READY TO PROCEED WITH THE VM96 V5.x SOFTWARE INSTALLATION. 1) REMOVE THE DISKETTE FROM THE DRIVE 2) INSERT VM96 V5.x INSTALLATION DISK NUMBER 2 INTO FLOPPY DRIVE 3) PRESS THE RESET SWITCH TO START THE V5.x SOFTWARE INSTALLATION (THE RESET SWITCH IS BELOW THE GREEN LED ON THE FRONT OF THE VM96) Continue with step 3. If at least one Touch Tracker passes the test and one Touch Tracker fails the test, the following message appears on-screen: TOUCH TRACKERS x FAILED TOUCH TRACKERS x PASSED Refer to VM96 Ver. 5.0 Software Upgrade Instructions, Page 2, Section "Software Upgrade", Step 2. for further instructions. You have two choices: a. You may disconnect the Touch Trackers that fail the test and continue with the installation. Continue with step 3. Once the upgrade is complete, you will need to schedule a service call to identify the problem with the Touch Trackers that fail the test. b. You may remove the diskette from the drive, press the reset button to halt the installation. Your current VM96 software is automatically restored. Contact your local Sensormatic service organization to schedule a service call. If version 3.x Touch Trackers are detected and ALL fail the test, the following message appears on-screen: *** SENSORNET TEST FAILED!! *** This VM96 has SensorNet data problems and cannot be upgraded at this time Contact Authorized Service Personnel Do NOT continue with the installation 1) REMOVE THE DISKETTE FROM THE DRIVE 2) PRESS THE RESET SWITCH TO RE-BOOT YOUR EXISTING VM96 SYSTEM. (THE RESET SWITCH IS BELOW THE GREEN LED ON THE FRONT OF THE VM96) Remove the diskette and press the reset button to cancel the software upgrade. Your current VM96 software is automatically restored. Contact your local Sensormatic service organization to schedule a service call. 3. Remove Diskette 1 and insert Diskette 2 into the drive. Press the VM96 system Reset button. NOTE: Do not power off/on the system during this step. Use the Reset button only. Reset Button 2 UPGRADE INSTRUCTIONS 8000-0840-05, REV. B
After the system completes the boot process, the following information appears on-screen: Sensormatic Electronics Corporation Start of VM96 Version 5.0 Software Upgrade ** NOTE: If you do not want to install VM96 VER. 5.0 now, you ** ** may remove the diskette from the drive and reset the system ** PRESS THE ENTER KEY TO CONTINUE THE VM96 Ver. 5.0 UPGRADE ====> 4. Press ENTER to continue with the upgrade. The following information appears on-screen: This installation will UPDATE application files only. System files and database files will remain unchanged. Diskette 2 will take approximately 4-6 minutes to complete Diskette 2 Status: 0 ----------------------- 100 The progress bar indicates the status of the upgrade. As files copy, the progress indicator updates. 5. When diskette 2 processing completes, the following information appears on-screen: *** VM96 Upgrade Diskette 2 is complete *** REMOVE THE DISK FROM THE FLOPPY DRIVE AND... PRESS THE RESET SWITCH TO CONTINUE THE VM96 INSTALLATION ====> 6. Remove Diskette 2, then press the Reset button to restart the system. After the system completes the boot process, the following message appears onscreen: INSERT DISK 3 INTO THE FLOPPY DRIVE AND PRESS THE ENTER KEY ====> 7. Insert Diskette 3 into the diskette drive, then press Enter to continue with Diskette 3 of the upgrade. The following information appears on the screen: Diskette 3 will take approximately 5-8 minutes to complete Diskette 3 Status: 0 ------------------------- 100 The progress bar indicates the status of the upgrade. As files copy, the progress indicator updates. 8. When Diskette 3 processing completes, the following information appears on-screen: *** VM96 Upgrade Diskette 3 is complete *** REMOVE THE DISK FROM THE FLOPPY DRIVE AND... INSERT DISK 4 INTO THE FLOPPY DRIVE AND PRESS THE ENTER KEY ====> 9. Remove Diskette 3 and insert Diskette 4 into the diskette drive. Press ENTER to continue with Diskette 4 of the upgrade. The following information appears on-screen: Diskette 4 will take approximately 5-10 minutes to complete Diskette 4 Status: 0 -------------------------- 100 The progress bar indicates the status of the upgrade. As files copy, the progress indicator updates. 10. When the Diskette 4 processing completes, the following information appears on-screen: *** VM96 Installation Complete *** REMOVE THE DISK FROM THE FLOPPY DRIVE AND... PRESS THE VM96 RESET SWITCH TO START VM96 ====> Remove the Diskette 4 and press the Reset button to restart the system. If you have upgraded from VM96 version 4.x, your system is ready to use after the system restarts and all devices are checked. If you have upgraded from VM96 version 3.x, you must update your Touch Trackers for use with the new software. Continue with Updating Touch Trackers Used with VM96 Version 3.x. Updating Touch Trackers Used with VM96 Version 3.x There are two types of Touch Trackers that may have been installed with VM96 version 3.x systems: Dual Version Touch Trackers Version 3 Touch Trackers After installing the VM96 version 5 software, the system automatically checks for the presence of dual version Touch Trackers and version 3 Touch Trackers. Once the Touch Tracker types are identified, you will be prompted to update the Touch Trackers. If you have dual version Touch Trackers installed, continue with Updating Dual Version Touch Trackers. If you have only version 3.x Touch Trackers, continue with Automatically Updating Version 3 Touch Trackers. Note: All Touch Trackers must be configured to the correct operating level before they can be used with the VM96 version 5 software. For version 3.x Touch Trackers, there are two methods for updating the Touch Trackers: automatic update or manual update. The automatic update occurs as part of the restart process. You should attempt the automatic update for each version 3 Touch Tracker. If the automatic update fails for any Touch Tracker, contact your local Sensormatic service organization to schedule a service call. 8000-0840-05, REV. B UPGRADE INSTRUCTIONS 3
Updating Dual Version Touch Trackers Note: To identify the address of the Touch Tracker, look at the LCD. The address appears in the upper right corner: Cam A1 Mon In this example, the number following the letter "A" represents the address number. Some Touch Trackers may display the address following the letter "r". 1. If you have dual version Touch Trackers, the following message appears on the screen: Touch Tracker(s): x, x, x are "dual version" Touch Trackers. On each of these Touch Trackers, you will need to: Disconnect the RJ-45 connector in the back of the Touch Tracker. Press and hold down the 4 button on the Touch Tracker. Plug in the RJ-45 connector while continuing to press the 4 button until the unit resets <After all Touch Trackers are updated, press ENTER.> 2. Before pressing ENTER, do the following: a. Disconnect the cable from the rear of the Touch Tracker. b. Press and hold down the number 4 button on the Touch Tracker keypad. c. Continue to press the number 4 button while reconnecting the cable. d. Continue to press the number 4 button while the Touch Tracker resets. The Touch Tracker has reset when the following message flashes on the LCD: Sensormatic Touch Tracker V4 e. Repeat these steps for each dual version Touch Tracker. 3. After all dual version Touch Trackers are updated, press ENTER. 4. If you version 3.x Touch Trackers to upgrade, continue with Automatically Updating Version 3 Touch Trackers. Automatically Updating Version 3 Touch Trackers 1. If version 3.x Touch Trackers are identified on the network, the following message appears on the screen: Touch Tracker(s): x, x, x REQUIRE a software upgrade. These Touch Trackers MUST be upgraded to function properly. Do NOT disconnect any Touch Trackers during the software upgrade. < Press Enter to Continue.> Note: The address for each Touch Tracker requiring the upgrade appears on line 1. Make note of these addresses. If the automatic download fails, you will need the device addresses when contacting technical support. 2. Press ENTER to continue. The following message appears on the screen: Upgrading Touch Tracker: x Press <Enter> to start the upgrade. If you need to halt the upgrade, press <Esc><Esc> Pressing <Enter> to upgrade the Touch Tracker now is highly recommended. At this point, you may choose to stop the upgrade. Why would you want to stop the upgrade? You have already switched one or more dual version Touch Trackers to V4 mode and an incident has occurred where the system is required immediately. A Touch Tracker that initially passed the communications test (Diskette 1) fails during the automatic download. If this occurs, you may want to stop the automatic download process, install the old software (if available), and operate the system at the lower software level. The majority of the Touch Trackers are dual version units. The system can be operated with these Touch Trackers. You will need to manually download the Touch Trackers at a later time. To continue with the upgrade, press ENTER. Continue with step 3. To stop the upgrade, press Esc twice. You will see the following message: Touch Tracker Upgrade Termination Requested If you halt the Touch Tracker upgrade, you will have to manually start the Touch Tracker upgrades at a later time. Press <Enter> to continue upgrade or <Esc><Esc> to abort upgrade. If you want to continue with the upgrade, press ENTER. Continue with step 3. 4 UPGRADE INSTRUCTIONS 8000-0840-05, REV. B
If you want to stop the upgrade, press Esc twice. The update process stops. If you have dual version Touch Trackers, you may operate the system with those Touch Trackers. Contact your local Sensormatic service organization to schedule a service call. 3. The download process begins. The following information appears on the screen during the update: Starting 3.x to 4.x TT upgrade: Addr [x] As each phase of the download progresses, messages like the following appear on screen: Starting Phase 1 of Download: Addr [xxx] Download: Addr [xxx] ttr.hex.bin - Sending x of x blocks NOTE: If you need to cancel the Touch Tracker upgrade, press Esc twice. The following message appears on the screen: <ESC><ESC> key press acknowledged. You are allowed to halt further Touch Tracker downloads after the current Touch Tracker x has finished. Do NOT unplug the TouchTracker x while it is being upgraded. Waiting for the current Touch Tracker to finish... When the current Touch Tracker finishes processing, you may continue with Calibrating Touch Trackers. 4. Do one of the following: If the download is successful, continue with step 6. If the download should fail, the following message appears on-screen: Touch Tracker x Failed 1st download attempt. Starting Next download attempt now. The software automatically retries the download. If the update fails every attempt, continue with step 5. 5. If the download fails multiple attempts, the following message appears on-screen. Touch Tracker x Failed every attempt to download. Notify Authorized Service Personnel. Make note of the Touch Tracker address. This Touch Tracker will need to be downloaded manually. If you have additional 3.x Touch Trackers to upgrade, return to step 2. 6. Do one of the following: If you have additional 3.x Touch Trackers to upgrade, return to step 2. If the download fails, contact your local Sensormatic service organization to schedule a service call. 7. After downloading the Touch Trackers, the following message appears on screen: If any Touch Tracker is not displaying the words CAM and MON on its LCD, press the Clear Entry key on the Touch Tracker. -<Press Enter to Continue>- 8. Check each Touch Tracker s LCD display. Press Clear Entry for each Touch Tracker that does not display MON and CAM. Press Enter when ready. If all Touch Trackers successfully update, continue with Calibrating Touch Trackers. Calibrating Touch Trackers After the Touch Trackers have been updated, the following message appears on-screen: Touch Trackers that have been upgraded from version 3.x will need to be re-calibrated. Use the "Calibrating Touch Trackers" section in the VM96 Software Upgrade Instructions to re-calibrate the following Touch Trackers: X, X Calibration adjusts the gradations of the Tracker Ball. Use the following procedure for each Touch Tracker requiring calibration: 1. On the Touch Tracker requiring calibration, press 0 then Menu to start the Utility Menu. The following appears on the Touch Tracker LCD screen: Utility Mode Enter Selection If the selected monitor has text overlay capabilities, the Utility Menu appears on-screen. 2. To begin tracker ball calibration, press 9 at the Utility Mode prompt. 3. Following the prompts on the Touch Tracker LCD screen, move the tracker ball in the stated direction as far as it will go. Hold the ball in position until prompted to move to the next position. NOTE: Tracker ball calibration values are not saved until the entire sequence is completed. If you exit prematurely or miss a step, the Touch Tracker will retain the previously set values. 4. After calibrating all four limits, press Clear Entry on the Touch Tracker to return to the Utility Mode prompt. 5. Press Clear Entry again to return the Touch Tracker to normal camera control. 6. Repeat this procedure for each Touch Tracker requiring calibration. 8000-0840-05, REV. B UPGRADE INSTRUCTIONS 5
Downloading Touch Trackers Manually Perform this procedure only if the automatic update of version 3 Touch Trackers did not complete. 1. Start the Administrator Menu by pressing the Space Bar or entering the password. 2. From the Administrator Menu, select Utilities, then select Network Maintenance. A device selection dialog box appears. 3. Move the cursor up or down in the dialog box to select Touch Tracker 3.0 and press ENTER. 4. Type in the Touch Tracker number and press ENTER. The Device address fills in automatically. 5. Move the cursor to the Device IPAddress field. If the prior address information is incorrect, an error message appears. NOTE: If the selected device is not online, an error message appears. You may still perform the maintenance function for the device, but use extreme caution when using the Force Download functions. 6. Move the cursor to the Device Function field. A list of device funcitons appears. Move the cursor up or down in the dialog box to select Force Download EE and press ENTER. 7. Press Alt + P then R to start the download. 8. You will receive a message that the download has completed or the download has failed. Press Alt+X, then ENTER to return to the Administrator menu. Repeat this process for each Touch Tracker that requires manual downloading. When you have downloaded all Touch Trackers, continue with Setting the System Date. Setting the System Date and Time Following the upgrade, you must set the correct date and time. 1. From the Administrator Menu, use the arrow keys to select Setup. This displays the Setup pull-down menu. 2. From the Setup pull-down menu, select System to display the Setup System form. Form Edit Search Options Special Help Exit Facility Name Year 2036 Month Feb Day 9 Records Selected: 1 Total: 1 Setup System Version Ver 5.0 Time Zone Central Standard Time: 6 Time Format 12h Set Time 03:38pm Display Format Time, Day, Date, Month, Year User Password n Initial Trigger Default n 80 Character Mode (Admin) Character_Outline OFF Character_Intensity MEDIUM 40 Character Mode Character_Outline ON Character_Intensity HIGH 3. Use the tab key to move the highlight bar to the Year field. Type the year that will appear on all of the monitors, then press ENTER. The highlight bar moves to the Month field. 4. In the Month field, press Alt+O, then press ENTER to display the list of months. Select the month that will appear on all of the monitors, and then press ENTER. The highlight bar moves to the Day field. 5. In the Day field, type the date that will appear on all of the monitors, and then press ENTER. The highlight bar jumps to the Time Zone field. Use tab to move to the Time Format field. 6. In the Time Format field, press Alt+O, then press ENTER to display the list of time formats. You can choose between a 12-hour format and a 24-hour format. If you select 12-hour time format, the system automatically inserts the appropriate AM or PM indicator. The highlight bar moves to the Set Time field. 7. In the Set Time field, type the time of day, and then press ENTER. The default value is the current time. The highlight bar moves to the Display Format field. 6 UPGRADE INSTRUCTIONS 8000-0840-05, REV. B
8. In the Display Format field, press Alt+O, then press ENTER to display the list of time/date format. You can choose between the following display formats: Time, Day, Date, Month, Year Time, Day, Month, Date, Year 9. When you have finished setting the date and time, press ALT+X, and then press ENTER to exit the Setup System form. 10. To exit the Administration Menu, press ALT+X, and then press ENTER. Your VM96 system is now ready to use. Troubleshooting If the upgrade has failed for some reason, check the following: Perform the backup procedure described in the Before you begin section of this document. This is a safety measure, as well as a way of cleaning deposits off the heads of the diskette drive prior to installation. If the upgrade fails, restart the VM96 system. After the system restarts, you may be prompted for a specific diskette number. If so, insert that number diskette and continue. Otherwise, insert upgrade diskette 2 and restart the system. Verify the installation diskettes are not bent or damaged. Order replacements from your Sensormatic service organization if necessary. Verify power to the VM96 system and Touch Trackers. Note what text appears on the Main system monitor. If 'W1-M1G' appears in the lower right corner of the monitor, the system is running VM96 version 5.0 software. After you install the update, the system date may appear to be February of 2036. If this date appears, perform the Setting the System Date and Time procedure found on page 6 and set the correct date. If you require updated manuals for use with your new software, contact your Sensormatic sales representative. The part numbers for the manuals are: 8000-0606-05 VM96 v. 5 System Operator's Manual 8000-0756-05 VM96 v. 5 System Administrator's Manual 8000-0848-05 VM96 v. 5 Quick Reference Guide 8000-0840-05, REV. B UPGRADE INSTRUCTIONS 7