Installation Guide
Manuals for This Product The manuals for this product are structured as indicated below. Read the manuals that meet your objective to make full use of this product. Disc Manuals with this mark are manuals included on the Desktop Installation Media disc. Manuals with this mark are contained in the iw Desktop Manual folder of the Desktop Installation Media disc. All of the manuals can be displayed from the User s Guide. For information on starting the User s Guide, see the following.»» Starting the User s Guide (p. 1-24) Adobe Reader is required to display PDF format manuals. If Adobe Reader is not installed in your computer, download and install it from the Adobe Systems Inc. website. Disc Installation Guide (This Manual) This manual is in the PDF format. Read this manual for the detailed installation method for this product, and use it as a reference when you have questions or encounter trouble during installation. Disc Software License Registration Guide This manual is in the PDF format. This guide describes the license authentication required to use this product and the license management performed after authentication. Disc Desktop for Beginners This manual is in the PDF format. Read this manual for an overview of the functions of this product and to gain a quick understanding of how to use it. It is recommended that you read this manual first. It can be displayed from the User s Guide. Disc Startup Guide This manual is in the HTML format. This guide describes the basic settings and flow of operations for this product using actual examples. You can display this guide immediately after installing this product. ii
User s Guide This manual is in the HTML format. Read this manual for information on how to operate this product. The User s Guide describes procedures for each of the following purposes. Basic Operations of Desktop Efficiently Managing Documents Specifying the Print Settings of a Document Processing Documents Before Printing Adding Annotations to a Document Setting Mail Merge Printing Monitoring Documents Monitoring Devices Easily Printing from a Computer Screen Advanced Desktop Techniques Troubleshooting Refer to each section according to your desired use. Administrator Guide This manual is in the HTML format. This guide is for users who handle this product as an administrator. It describes migrating/replicating the Desktop environment, and its specifications and restrictions. iii
Contents Manuals for This Product... ii Preface... vi How to Use This Manual...vi Symbols Used in This Manual...vi Buttons/Icons Used in This Manual...vi Regarding Screens...vii Regarding Abbreviations...viii Trademarks and Copyright...viii Third Party Software...ix Chapter 1 Installing Desktop System Requirements...1-2 Hardware... 1-2 Software... 1-3 Terminal Server (Service)/Desktop Virtualization Environment Support... 1-4 Desktop Installation...1-5 Flow of Desktop Installation... 1-5 Installing Desktop... 1-6 Upgrading a Desktop Installation...1-13 Carrying Over Settings from the Older Version...1-14 Carrying Over Settings...1-14 Desktop Licenses...1-15 Preparation for Using the Full-Text Search Function...1-16 Registering a Folder to Windows Search...1-16 Installing IFilter...1-18 Enabling the Desktop Office Toolbar...1-19 Enabling the Database Link Function...1-21 Starting the User s Guide...1-24 Chapter 2 Modifying/Repairing Desktop Modifying and Repairing Desktop...2-2 Modifying Desktop... 2-2 Repairing Desktop... 2-7 iv
Chapter 3 Uninstalling Desktop Chapter 4 Appendix Uninstalling Desktop...3-2 List of Error Messages...4-2 Restrictions...4-4 Glossary...4-5 v
Preface Thank you for purchasing Desktop. Please read this manual thoroughly before operating the product to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. How to Use This Manual This manual assumes the reader has basic knowledge of Windows and understands how to use it. Symbols Used in This Manual The following symbols are used in this manual for safety measures. IMPORTANT It describes important issues that must be complied with when using this product. Read the descriptions to prevent any trouble caused by erroneous operations. It indicates items for reference or supplementary information. It is recommended that they be read carefully. Buttons/Icons Used in This Manual This manual indicates screen names, item names and button names displayed as follows. Buttons, setting items and selection items displayed in the screens: [Next] Icons displayed in the screens: (Printer Monitor) vi
Regarding Screens The computer screenshots used in this manual are examples. The actual display may differ according to your environment or administrator settings. This manual describes operations in Windows 7, unless otherwise stated. The buttons which you should click or press are marked with a, as shown below. When multiple buttons or items are used for an operation, all buttons and items are marked. 1. Click [Next]. Click when performing an operation. vii
Regarding Abbreviations This manual uses the following abbreviations to describe the respective names. Microsoft Windows Vista operating system: Windows Vista Microsoft Windows 7 operating system: Windows 7 Microsoft Windows 8 operating system: Windows 8 Microsoft Windows 8.1 operating system: Windows 8.1 Microsoft Windows operating system: Windows Microsoft.NET Framework:.NET Framework iw Desktop: Desktop iw Desktop Printer Monitor: Printer Monitor iw Desktop Document Monitor: Document Monitor iw Desktop Monitor Setup: Desktop Monitor Setup iw Desktop Browser: Desktop Browser iw Desktop Editor: Desktop Editor imagerunner ADVANCE Desktop Quick Printing Tool: Quick Printing Tool iw Desktop Installation Guide: Installation Guide iw Desktop Desktop for Beginners: Desktop for Beginners iw Desktop Startup Guide: Startup Guide iw Desktop User s Guide: User s Guide iw Desktop Administrator Guide: Administrator Guide Canon iw Desktop - Annotation Convert Tool: Annotation Convert Tool iw Desktop Import & Export Tool: Import & Export Tool Canon Desktop Document Writer: Desktop Document Writer A network library that uses a database to manage folders and documents: Network library (database) Collective term for the printer and fax: device Trademarks and Copyright Microsoft, Windows, Windows Vista, Internet Explorer, Excel and PowerPoint are registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Adobe, the Adobe logo, Acrobat, the Adobe PDF logo and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. LEADTOOLS Copyright (C) 1991-2012 LEAD Technologies, Inc. Other products and company names herein may be the trademarks of their respective owners. viii
Third Party Software Desktop includes certain software modules created by Canon and/or other developer under the license below. These software modules shall be subject to conditions of this license; provided, however, except for these software modules, any portion of Desktop shall not be subject to conditions of this license. Microsoft Public License (Ms-PL) This license governs use of the accompanying software. If you use the software, you accept this license. If you do not accept the license, do not use the software. 1.Definitions The terms reproduce, reproduction, derivative works, and distribution have the same meaning here as under U.S. copyright law. A contribution is the original software, or any additions or changes to the software. A contributor is any person that distributes its contribution under this license. Licensed patents are a contributor s patent claims that read directly on its contribution. 2.Grant of Rights (A) Copyright Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free copyright license to reproduce its contribution, prepare derivative works of its contribution, and distribute its contribution or any derivative works that you create. (B) Patent Grant- Subject to the terms of this license, including the license conditions and limitations in section 3, each contributor grants you a non-exclusive, worldwide, royalty-free license under its licensed patents to make, have made, use, sell, offer for sale, import, and/or otherwise dispose of its contribution in the software or derivative works of the contribution in the software. 3.Conditions and Limitations (A) No Trademark License- This license does not grant you rights to use any contributors name, logo, or trademarks. (B) If you bring a patent claim against any contributor over patents that you claim are infringed by the software, your patent license from such contributor to the software ends automatically. (C) If you distribute any portion of the software, you must retain all copyright, patent, trademark, and attribution notices that are present in the software. (D) If you distribute any portion of the software in source code form, you may do so only under this license by including a complete copy of this license with your distribution. If you distribute any portion of the software in compiled or object code form, you may only do so under a license that complies with this license. (E) The software is licensed as-is. You bear the risk of using it. The contributors give no express warranties, guarantees or conditions. You may have additional consumer rights under your local laws which this license cannot change. To the extent permitted under your local laws, the contributors exclude the implied warranties of merchantability, fitness for a particular purpose and noninfringement. ix
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Installing Desktop 1CHAPTER This section describes how to install Desktop. System Requirements...1-2 Hardware... 1-2 Software... 1-3 Terminal Server (Service)/Desktop Virtualization Environment Support... 1-4 Desktop Installation...1-5 Flow of Desktop Installation... 1-5 Installing Desktop... 1-6 Upgrading a Desktop Installation...1-13 Carrying Over Settings from the Older Version...1-14 Desktop Licenses...1-15 Preparation for Using the Full-Text Search Function...1-16 Registering a Folder to Windows Search...1-16 Installing IFilter...1-18 Enabling the Desktop Office Toolbar...1-19 Enabling the Database Link Function...1-21 Starting the User s Guide...1-24 1-1
System Requirements The system environment requirements for using Desktop are as follows: Hardware Computer Use devices that meet the following criteria: Required Recommended Computer Compatible with Windows 7 Compatible with Windows 7 CPU Memory Core 2 Duo or faster 2 GHz or more 1 GB or more For Windows 7 64-bit Edition / Windows 8 64-bit Edition / Windows 8.1 64-bit Edition: 2 GB or more Core i5 or faster 2 GHz or more 4 GB or more Available Hard Disk Space 4 GB or more 4 GB or more Display Resolution XGA or higher resolution SXGA, WXGA or higher resolution The following hard disk space is also required. --Library data storage space --Database storage space for document management (when registering a network library (database)) When handling documents with many pages or documents with many color pages, use a computer with a CPU and memory higher than recommended above. Supported Devices Contact your local authorized Canon dealer about the devices that support Desktop. 1-2 System Requirements
Software Supported OS You need any one of the following Windows OSs in your computer when installing Desktop. Windows Vista Ultimate Service Pack 2 (32-bit) Windows Vista Business Service Pack 2 (32-bit) Windows Vista Enterprise Service Pack 2 (32-bit) Windows 7 Ultimate Service Pack 1 (32-bit/64-bit) Windows 7 Professional Service Pack 1 (32-bit/64-bit) Windows 7 Home Premium Service Pack 1 (32-bit/64-bit) Windows 7 Enterprise Service Pack 1 (32-bit/64-bit) Windows 8 (32-bit/64-bit) Windows 8 Pro (32-bit/64-bit) Windows 8 Enterprise (32-bit/64-bit) Windows 8.1 Update or without Update (32-bit/64-bit) Windows 8.1 Pro Update or without Update (32-bit/64-bit) Windows 8.1 Enterprise Update or without Update (32-bit/64-bit) IMPORTANT When Desktop is started by selecting [Run as administrator] in Windows, the Desktop operations are not guaranteed. In Windows 8/Windows 8.1, Desktop can only be operated on the desktop. Windows To Go is not supported. The Encrypting File System (EFS) is not supported. If using IPv6 environment, the Desktop operations are not guaranteed. If a character code other than ASCII is used for the computer name, you cannot monitor print/ fax transmission jobs. Web Browser Your computer requires the following Web browser to perform license authentication for Desktop and view the User s Guide. Microsoft Internet Explorer Version 7.0/8.0/9.0/10.0/11.0 Printer Driver/Fax Driver/Scanner Driver Install the latest Canon printer driver, fax driver, and scanner driver that are supported by your device. Installing Desktop does not install any printer driver, fax driver, and scanner driver. You need to install them separately. Set [Spooling at Host] on the [Device Settings] sheet of the printer driver properties to [Auto] or [Enabled]. For the drivers supported by each model, contact your local authorized Canon dealer. System Requirements 1-3
Recommended Software Windows Search 4.0 Installed with supported operating systems by default. To perform full text searches with Desktop, the Windows Search service must be enabled if it is disabled. For comfortable operation of Windows Search 4.0, use a computer with higher specifications than those recommended.»» Hardware (p. 1-2) Acrobat 9 or later/adobe Reader (latest version) You can perform a full-text search for PDF documents and IWB documents (*.iwb). However, to perform full-text searches for 64-bit operating system environments, you must obtain the 64-bit version of IFilter from the website of Adobe Systems Incorporated and install it. Microsoft Office --Office 2007 or later is required to convert Office documents (Word documents, Excel documents, and PowerPoint documents) to PDF files or import them by dragging and dropping them to Desktop Editor. --Outlook 2007 or later is required to directly import MSG documents (*.msg) to Desktop Editor. To use the Desktop Office Toolbar, Microsoft Office 2007/2010 and [Office Shared Features] - [Visual Basic for Applications] must be installed.»» Enabling the Desktop Office Toolbar (p. 1-19) To use database with Desktop Editor or import address books using Excel or CSV files, Microsoft Office 2007 or later must be installed. --If Microsoft Office 2007 or later is not installed, you can install Microsoft Access Database Engine 2010 Redistributable from the Desktop Installation Media disc. --If Microsoft Office 2013 is installed, it may be necessary to install Microsoft Access Database Engine 2010 Redistributable, depending on your environment. For information on installing Microsoft Access Database Engine 2010 Redistributable, see the following.»» Enabling the Database Link Function (p. 1-21) Terminal Server (Service)/Desktop Virtualization Environment Support Since Desktop does not support terminal servers (service) and desktop virtualization environments, the central application management and multi-user function are not available in network environments. 1-4 System Requirements
Desktop Installation The following components are installed when you install Desktop. Desktop Browser Printer Monitor Quick Printing Tool Document Monitor Desktop Editor The following programs are also installed at the same time. Desktop Document Writer Desktop Monitor Setup System Information Viewer Import & Export Tool Flow of Desktop Installation The installation of Desktop is performed in the following order. The following programs required for using Desktop are installed automatically during the installation of Desktop. --Microsoft Visual C++ 2008 SP1 Redistributable --.NET Framework 4.0 Client Profile --.NET Framework 4.0 Client Profile Language Pack --SPS Library --License Information Management 1. Selecting the Installation Language 2. Confirming the License Agreement 3. Selecting the Installation Location (Folder) 4. Selecting Whether to Install the User s Guide 5. Starting Installation 6. License Authentication 7. Confirming the Completed Installation 8. Preparation for Using the Full-Text Search Function Desktop Installation 1-5
Installing Desktop When using Desktop for the first time, follow the procedure below to install it. IMPORTANT If you are using commercial firewall software, register the following applications in the firewall exceptions list after installing Desktop. For information on registering programs to the exceptions list, see the manual for your firewall software. Executable Files to Register (Default Installation Path) Desktop Browser C:\Program Files\Canon\iW360\iW DT\iWDT.Browser.MainBrowser.exe Printer Monitor C:\Program Files\Canon\iW360\iW DT\iWDT.TaskTray.PrinterMonitor.exe If Encrypting File System (EFS) is used in the installation destination folder or another folder used by Desktop, the operations of Desktop are not guaranteed. Do not install Desktop while Windows Update is running on your computer. Install Desktop after confirming that the Windows Update is complete. Also, do not execute Windows Update while installing Desktop. 1. Start Windows and log in to the system as a user with Administrator privileges. 2. Insert the Desktop Installation Media disc into the disc drive. Desktop Setup Wizard is started. If the Desktop Setup Wizard does not start, double-click the file indicated below that corresponds to your operating system. --For 32-bit operating systems: setup.exe in the 32bit folder of Desktop Installation Media --For 64-bit operating systems: setup.exe in the 64bit folder of Desktop Installation Media 1-6 Desktop Installation
3. Select the display language of Desktop to install from the pull-down list. Installation screens are displayed in the selected language for subsequent steps. 4. Confirm the content of the license agreement, select [I accept the terms in the license agreement], and click [Next] to accept. 5. Confirm the displayed message and click [Next]. Click [Cancel] to cancel the installation. Desktop Installation 1-7
6. Confirm the folder to install to and click [Next]. To change the folder to install to Click [Browse]. Specify the folder to install to and click [OK]. A network drive or removable disk cannot be specified as the folder to install to. If the installation folder has already been created, a message is displayed to notify you that the entire content of the folder will be deleted before starting the installation. 7. To install the User s Guide at the same time as Desktop, select the [Install manuals] check box and click [Next]. To install the User s Guide after installing Desktop, use Modifying Desktop.»» Modifying and Repairing Desktop (p. 2-2) 1-8 Desktop Installation
8. Confirm the displayed message and click [Start]. The installation of the program starts. If you click this, the [License Authentication] dialog box is displayed. Desktop Installation 1-9
A dialog box prompting you to stop applications during the installation may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop installation. The following programs are required to use Desktop. --Microsoft Visual C++ 2008 SP1 Redistributable --.NET Framework 4.0 Client Profile --.NET Framework 4.0 Client Profile Language Pack --SPS Library --License Information Management If these programs are not installed, the following screen is displayed and they are automatically installed. If.NET Framework 4.0 Client Profile and.net Framework 4.0 Client Profile Language Pack are not installed, a screen different from the one above is displayed and they are automatically installed. When the required programs have been installed, these screens automatically close and the Desktop installation continues. 1-10 Desktop Installation
If an upgrade patch is included, the following screen is displayed and the patch is installed automatically. 9. Select [Authenticate License Now] and click [Next]. The license authentication wizard is displayed. Follow the instructions in the wizard to perform license authentication. For more information, see Software License Registration Guide. To install Desktop with a trial license, select [Authenticate License Later] and click [Next].»» Desktop Licenses (p. 1-15) Desktop Installation 1-11
10. When the required settings are complete, click [Exit]. Select the [Open Startup Guide] check box and click [Exit] to display the Startup Guide when the installation is complete. IMPORTANT After installing this product, execute Windows Update to update your computer. The [Open Startup Guide] check box is not displayed in the following cases: --If Internet Explorer is disabled in your environment --If a restart is required after the installation is complete The Startup Guide is displayed in the language selected in step 3. If the following screen is displayed after installing this product, confirm the message and click [OK]. After installing this product, shortcuts to start Desktop and Desktop Editor are automatically created on the [Desktop] screen of Windows. You may be prompted to restart your computer during the installation or after the installation is complete, depending on your environment. If the computer is restarted during installation, by logging in as a user with Administrator privileges after the restart, you can continue the installation. 1-12 Desktop Installation
Upgrading a Desktop Installation Even if an older version of Desktop is installed, you can perform an upgrade installation by following the same procedure as with a regular installation. When you perform an upgrade installation, the older version of Desktop is automatically deleted before the installation. If the following screen is displayed, confirm the message and click [Yes]. If the older version of Desktop is running when performing the upgrade installation, it will be automatically closed. However, if the older version is version 1.0.x, manually close the TasktrayIcon running in the Taskbar. Do not install Desktop while Windows Update is running on your computer. Install Desktop after confirming that the Windows Update is complete. Also, do not execute Windows Update while installing Desktop. Information set in the older version can be carried over after performing an upgrade installation.»» Carrying Over Settings from the Older Version (p. 1-14) Libraries set in the older version can also be carried over after performing an upgrade installation. Manually uninstall Desktop before the upgrade, depending on your computer environment. For printers/faxes to which an application-enabled ports were assigned in the older version, Quick Printing Tool is created after performing an upgrade installation. After upgrading, annotations added using Desktop V2.0.1 or earlier cannot be displayed in Desktop. When using documents with such annotations added, perform annotation conversion with the Annotation Convert Tool. For more information, see the Administrator Guide. Desktop Installation 1-13
Carrying Over Settings from the Older Version Information set in the older version can be carried over to this version after performing an upgrade installation. The basic information (libraries, registered documents, registered stamped images, etc.) set in the older version can be carried over to this version. However, some Desktop Browser settings cannot be carried over. Specify the settings that cannot be carried over in Desktop Browser again. The following settings cannot be carried over. The screen size of each main screen and the display/hide status of each window, etc. Display format, column order, and column width in the File List View Window The [Do not use the indexes created for search when searching (might be slow)] check box setting of the Search screen. As this version does not use an application-enabled port, when an application-enabled port is used, it is converted to a standard TCP/IP port. If the port information settings are not carried over, it is necessary to set them again in Desktop Monitor Setup. For more information, see the User s Guide. Carrying Over Settings The settings of the older version are carried over when one of the Desktop Browser, Desktop Editor, Printer Monitor (old version of Desktop Monitor), or Document Monitor (old version of Desktop Monitor) is started after performing the upgrade installation. This section describes an example using Desktop Browser. 1. Select the [Start] menu > [All Programs] > [Canon iw] > [iw Desktop] > [iw Desktop]. The settings are carried over with all modules. If you are using Windows 8/Windows 8.1, select [iw Desktop] from the [Start] screen or [Desktop] screen. 2. Desktop Browser starts with the settings of the older version carried over. 1-14 Desktop Installation
Desktop Licenses In order to use Desktop, you must perform License Authentication. There are the following two types of licenses. Full license A license that enables you to continuously use Desktop without restriction. You only need to perform License Authentication once. Trial license A license with a limited trial period. Has no restrictions except for the limited trial period. Whenever you start Desktop, the [License Authentication] screen is displayed and the number of days remaining is displayed on the screen. When the trial period elapses, you cannot use Desktop. To continue using Desktop, start Desktop Browser to display the authentication screen and perform authentication with a full license (Desktop Browser cannot be used after the trial period has elapsed, but it can be started to display the authentication screen). The trial period can be confirmed with the following procedure. 1.Right-click Quick Printing Tool and select [Check License]. 2. Confirm the trial period in the displayed dialog box. You can display the page for purchasing Desktop from a dealer from the link displayed in the dialog box. By performing authentication with a full license during the trial period or after the trial period has elapsed, you can continue to use Desktop without restriction. Even after the trial period has elapsed, you can continue to use some functions of the Quick Printing Tool. For more information on license authentication, see the Software License Registration Guide. Desktop Licenses 1-15
Preparation for Using the Full-Text Search Function With Desktop, you can use a full-text search function. Preparations are required to use the full-text search function of Desktop. Configure the required settings according to your environment. Registering a Folder to Windows Search With Desktop, Windows Search is used for full-text searches. Register the library folders to search to Windows Search. Windows Search is installed in Windows Vista/Windows 7/Windows 8/Windows 8.1 by default, but it is recommended that you update Windows Search to the latest version. 1. Start Windows Task Manager and select the [Services] tab. 2. Confirm that the Windows Search service is enabled. 1-16 Preparation for Using the Full-Text Search Function
3. Select the [Start] menu > [Control Panel] > [Indexing Options]. The [Indexing Options] dialog box is displayed. If you are using Windows 8/Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Indexing Options]. If you cannot find [Indexing Options] in the Control Panel, change the Control Panel to the icon display. 4. Click [Modify]. The [Indexed Locations] dialog box is displayed. 5. Specify the folder to search in [Change selected locations]. Preparation for Using the Full-Text Search Function 1-17
Installing IFilter Desktop uses IFilter for full-text searches of application documents such as PDF documents. Install the IFilter corresponding to each application document format, as necessary. PDF documents: The IFilter for PDF files is required. IWB documents: The IFilter for IWB documents and the IFilter for PDF documents are required. IFilter for PDF Files The IFilter for PDF files is included with Acrobat 9 or later, or the latest version of Adobe Reader. It is automatically installed when you install Acrobat 9 or later or the latest version of Adobe Reader. To perform full-text searches for 64-bit operating system environments, obtain and install the 64-bit version of IFilter from the Adobe Systems Inc. website. The latest version of Adobe Reader can be downloaded from the Adobe Systems Inc. website. IFilter for IWB Documents The IFilter for IWB documents is automatically installed when Desktop is installed. 1-18 Preparation for Using the Full-Text Search Function
Enabling the Desktop Office Toolbar Desktop can display the Desktop Office Toolbar as an add-in in the toolbar of Microsoft Office applications (Word/Excel/PowerPoint). Enabling the Desktop Office Toolbar allows seamless linking with Microsoft Office applications. IMPORTANT Microsoft Office 2007/2010/2013 and [Office Shared Features] - [Visual Basic for Applications] must be installed in order to use the Desktop Office Toolbar. For more information on Desktop Office Toolbar, see User s Guide. The [System Settings] dialog box can be displayed from the Desktop Browser and Desktop Editor modules, and the Document Monitor icon on the Taskbar. This section uses the procedure from Desktop Browser as an example. 1. Select the [Start] menu > [All Programs] > [Canon iw] > [iw Desktop] > [iw Desktop]. Desktop Browser is started. If you are using Windows 8/Windows 8.1, select [iw Desktop] from the [Start] screen or [Desktop] screen. 2. Select the [File] menu > [Option] > [System Settings]. The [System Settings] dialog box is displayed. Enabling the Desktop Office Toolbar 1-19
3. Click [Common Settings] > select the [Enable add-ins in Microsoft Office] check box in [Preferences], and click [OK]. 4. If either of the following messages is displayed, follow the instruction in the message. [The components required to enable the add-in feature for applications are not installed. If you perform a repair installation of iw Desktop, you will be able to use the add-in feature for applications.] For information on repairing Desktop, see the following.»» Modifying and Repairing Desktop (p. 2-2) [The components required to enable the add-in feature for applications are not installed. Select the necessary application from Control Panel, click [Change], and update the installation. Refer to the manual for more information on the steps required to perform this operation.] For information on repairing Microsoft Office, see the manuals for Microsoft Office. 1-20 Enabling the Desktop Office Toolbar
Enabling the Database Link Function To use the database with Desktop Editor or to use an Excel or CSV file to read the address book, one of the following applications must already be installed in addition to Desktop. Microsoft Office 2007 or later Microsoft Access Database Engine 2010 Redistributable (included with Desktop Installation Media ) The following describes how to install Microsoft Access Database Engine 2010 Redistributable from Desktop Installation Media when the version of Microsoft Office in use is not 2007 or later. When using Microsoft Office 2007 or later, the procedure indicated here is not required. However, if you are using Microsoft Office 2013, it may be necessary to install Microsoft Access Database Engine 2010 Redistributable, depending on your environment. The Microsoft Access Database Engine 2010 Redistributable Installer in the Desktop Installation Media is displayed in English. 1. Start Windows and log in to the system as a user with Administrator privileges. 2. Insert the Desktop Installation Media disc into the disc drive. Close the window if the Desktop Setup Wizard is displayed. 3. Run AccessDatabaseEngine.exe in the AccessDBEngine folder. The [Microsoft Access database engine 2010 (English) Setup] screen is displayed. Enabling the Database Link Function 1-21
4. Confirm the displayed message and click [Next]. 5. Confirm the content of the license agreement, select [I accept the terms in the License Agreement], and click [Next] to accept. 1-22 Enabling the Database Link Function
6. Check the installation folder in the [Install Microsoft Access database engine 2010 (English) to:] field, and click [Install]. The installation starts. When the installation ends, the message is displayed. To change the installation folder, click [Browse] to select the installation folder. 7. Click [OK]. Enabling the Database Link Function 1-23
Starting the User s Guide The installed User s Guide can be started using the methods indicated below. Select the [File] nemu > [Help] > [Manual]. Click (Manual) at the right edge of the ribbon tab. Right-click (Printer Monitor) or (Document Monitor) in the Taskbar and select [Manual]. If the User s Guide is not displayed accurately in the Web browser, and a message indicating that execution of scripts or ActiveX controls are restricted is displayed, click [Allow blocked content]. When a Message Is Displayed at the Top of the Web Browser (Internet Explorer 7.0/8.0) Click the message, and click [Allow blocked content] from the menu that is displayed. If a confirmation screen is displayed, click [Yes]. When a Message Is Displayed at the Bottom of the Web Browser (Internet Explorer 9.0/10.0/11.0) Click [Allow blocked content]. 1-24 Starting the User s Guide
Modifying/Repairing Desktop 2CHAPTER This section describes how to modify/repair an installed Desktop. Modifying and Repairing Desktop...2-2 Modifying Desktop... 2-2 Repairing Desktop... 2-7 2-1
Modifying and Repairing Desktop Desktop can be modified/repaired from [Programs and Features] in the Control Panel. Modify: Modifies the installed Desktop. Use this to install the User s Guide later. Repair: Restores the state of Desktop to how it was when installed or before making a modification. The following programs cannot be repaired by repairing Desktop. To repair these programs, repair each program individually. --Microsoft Visual C++ 2008 SP1 Redistributable --.NET Framework 4.0 Client Profile --.NET Framework 4.0 Client Profile Language Pack The following programs cannot be repaired by repairing Desktop. To repair these programs, see Software License Registration Guide. --SPS Library --License Information Management Modifying Desktop 1. Start Windows and log in to the system as a user with Administrator privileges. 2. Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features]. The [Programs and Features] dialog box is displayed. If you are using Windows 8/Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features]. The program can be modified by selecting [Change] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is started using the Desktop Installation Media. 2-2 Modifying and Repairing Desktop
3. Select [iw Desktop] and click [Change]. Desktop Setup Wizard is started. A dialog box prompting you to stop applications during the modification may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop modification. 4. Confirm the displayed message and click [Next]. The [Program Maintenance] dialog box is displayed. Modifying and Repairing Desktop 2-3
5. Select [Modify] and click [Next]. If the User s Guide is not installed, a screen for selecting whether to install the User s Guide is displayed. If you have installed all the items that can be added, the following screen is displayed. Click [OK] to cancel modification. 2-4 Modifying and Repairing Desktop
6. To install the User s Guide, select the [Install manuals] check box and click [Next]. A confirmation dialog box on modifying the program is displayed. If you deselect [Install manuals] on the above screen and click [Next], a message informing you that nothing is selected is displayed. Click [OK] to return to step 6. Click [Cancel] during step 6, if you do not want to install the User s Guide. A dialog box for confirming whether to cancel the installation is displayed. If you click [Yes], the following screen is displayed. If you click [Exit], the modification is canceled. Modifying and Repairing Desktop 2-5
7. Confirm the displayed message and click [Start]. The modification of the program starts. When the program modification process is complete, a notification dialog box is displayed. 8. Click [Exit]. 2-6 Modifying and Repairing Desktop
Repairing Desktop 1. Start Windows and log in to the system as a user with Administrator privileges. 2. Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features]. The [Programs and Features] dialog box is displayed. If you are using Windows 8/Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features]. The program can be repaired by selecting [Repair] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is started using the Desktop Installation Media. 3. Select [iw Desktop] and click [Change]. Desktop Setup Wizard is started. A dialog box prompting you to stop applications during the repair may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop repair. Modifying and Repairing Desktop 2-7
4. Confirm the displayed message and click [Next]. The [Program Maintenance] dialog box is displayed. 5. Select [Repair] and click [Next]. A confirmation dialog box on repairing the program is displayed. 2-8 Modifying and Repairing Desktop
6. Confirm the displayed message and click [Start]. The program repair process starts. When the repair process is complete, a notification dialog box is displayed. If the following screen is displayed, confirm the message and click [OK]. 7. Click [Exit]. After repairing this product, it may be necessary to restart your computer. If the program does not operate normally after the Desktop repair, the program may operate normally after uninstalling and then installing Desktop. Modifying and Repairing Desktop 2-9
2-10 Modifying and Repairing Desktop
Uninstalling Desktop 3CHAPTER This section describes how to uninstall Desktop. Uninstalling Desktop...3-2 3-1
Uninstalling Desktop Desktop can be uninstalled from [Programs and Features] in the Control Panel. The procedure for uninstalling Desktop is indicated below. To use a Desktop that has had license authentication performed on another computer, it is necessary to return or transfer the license, and then perform license authentication again. For more information, see the Software License Registration Guide. 1. Start Windows and log in to the system as a user with Administrator privileges. 2. Select the [Start] menu > [Control Panel] > [Programs] > [Programs and Features]. The [Programs and Features] dialog box is displayed. If you are using Windows 8/Windows 8.1, display Charms and select [Settings] > [Control Panel] > [Programs] > [Programs and Features]. You can also insert the Desktop Installation Media disc into the disc drive and select [Delete] in the [Program Maintenance] dialog box of the Desktop Setup Wizard that is displayed to uninstall Desktop. 3-2 Uninstalling Desktop
3. Select [iw Desktop] and click [Uninstall]. A message confirming the Desktop uninstallation is displayed. 4. Click [Yes]. Uninstalling the program starts. When the uninstallation is complete, a dialog box notifying the completion is displayed. A dialog box prompting you to stop applications during the uninstallation may be displayed, depending on your environment. Follow the displayed message to proceed with the Desktop uninstallation. Uninstalling Desktop 3-3
5. Click [OK]. 3-4 Uninstalling Desktop
Appendix 4CHAPTER This section describes error messages, countermeasures, and restrictions, etc. when installing. List of Error Messages...4-2 Restrictions...4-4 Glossary...4-5 4-1
List of Error Messages This section describes the error messages that are displayed by the installer. If other messages are displayed, follow the instructions in the message. Cannot specify a network path as the destination folder. Cannot specify a removable disk as the destination folder. Remedy Select a folder on a local disk drive for the folder to install to. The destination folder cannot contain any of the following characters: ~! @ % ^ & { } [ ] - + =, ; * >? / Tab code Remedy Do not use the following characters in the folder to install to: ~! @ % ^ & { } [ ] - + =, ; * < >? / tab codes Specify the path to the destination folder with single-byte characters. Remedy Specify the path to the folder to install to using single-byte characters. The path to the installer folder is too long. Move the installer to another location so that the specified folder path is up to 170 bytes. Remedy Move the installer to another location so that the path length is up to 170 bytes. The path to the installer folder is too long. Move the installer to another location so that the specified folder path is up to 200 bytes. Remedy Move the installer to another location so that the path length is up to 200 bytes. 4-2 List of Error Messages
You do not have sufficient privileges to install or uninstall this application for all users of the machine. Log on as administrator, and then retry installing or uninstalling. Remedy Perform the installation or uninstallation process again after logging in with Administrator privileges. Cannot install in the specified destination folder. Specify the destination folder again. Remedy Specify a different folder to install to. Cannot access folder. Check the access rights of the folder. Remedy Check the folder or file access privileges. Cannot continue processing because there is a print job queued by the printer {0}. Please either wait for the print job to finish, or install after restarting your computer. Remedy Either wait until the print job ends, delete the print job, or restart the OS and perform the operation again. This message is displayed if the following conditions are met when the installation/uninstallation operation is performed. When a print job is still in a printer used by Default Printer or Desktop If the Windows Spooler service cannot be stopped List of Error Messages 4-3
Restrictions When installing to a USB device, a device that is recognized as a location that guarantees startup, such as a local disk, can be specified. However, the operation is not supported. The installation may not be able to be performed correctly if a folder in which another application is installed or the System folder of Windows is specified as the folder to install to. Support is not provided for the operations in this case. The operations and display when another user logs in and starts an application that affects the processing of the Desktop installer are not guaranteed. A check while Windows Update is running is only performed when the installer is started. If Windows Update is detected to be running when the Desktop installer is started, the installer process is paused. Support is not provided for operations or behavior when Windows Update is executed after the installer is started. The Desktop installer creates a restore point for the Windows operating system environment before performing an installation or uninstallation process, but even if the system restore is executed, the system will not return to the state before the installation or uninstallation process was performed. Support is not provided for system restores using a created restore point. Even if creation of a restore point fails due to insufficient disk space, etc., the installation or uninstallation process continues. The process may also be paused due to the operation of other software, such as a function of Windows or a dialog box being displayed. Perform the process after exiting the other software. Desktop cannot be installed in a computer in which the following software is installed. When installing Desktop, uninstall the following software. --Canon Output Manager Service --NetSpot Job Monitor If you want to use another language version of Desktop, uninstall the Desktop that is currently being used, and install the language version of Desktop that you want to use. If you perform an installation as a local user and then start Desktop as a domain user, the clock of the domain controller is applied to the clock of the computer for environment migration. This type of clock setting change is recognized as an error. Therefore, to use Desktop as a domain user, it is necessary to log in and install it as a domain user. To install it as a domain user, confirm that the clock of the domain controller matches the clock of the computer. Since the time is recorded during the initial installation, this problem cannot be resolved by reinstalling. If this kind of error occurs, contact your local authorized Canon dealer. 4-4 Restrictions
Glossary Desktop Browser The main window of Desktop, used for document management and linking with devices and external applications. Desktop Document Writer Software for converting documents created in other applications to the IWB format. Desktop Monitor Setup Software for retrieving and managing device information in Desktop. Desktop Editor An editor to put together document printing settings, and various documents in a IWB format, to create one document. It can accommodate a variety of purposes from adding text and shapes, to editing layouts, as well as creating multiple documents from one document in a database after replacing selected information such as addresses and recipients. Document Monitor A module that has functions for displaying notifications in the task tray when a new document or updated document is placed in a monitored folder and functions for transferring documents. IFilter An extension component used for full-text searching of documents. Installing an IFilter enables you to expand the type of documents that can be searched. The IFilter for IWB documents is automatically installed when Desktop is installed. The IFilter for PDF files is automatically installed when Acrobat 9 or later, or the latest version of Adobe Reader is installed in your computer. Import & Export Tool An administrator utility for importing/exporting the user settings of Desktop. Printer Monitor A module that displays the status of external devices such as imagerunner ADVANCE devices, print status, and the status of sending and receiving faxes in the Taskbar. System Information Viewer A support utility that collects information on your computer environment and the software you are using. Glossary 4-5
Pub No. SE-IE-1616-V1 CANON INC. 2015