Leslie W. Hicks 221 Pasture Lane Winchester, VA 22602 (540)-667-8404 (540)-336-8863 OBJECTIVE To continue a career in Information Technology that will allow me to use my experience, and expand on my professional knowledge and skill. QUALIFICATIONS Microsoft Certified and Dell Certified Technology Support professional with over 10 years of experience in areas such as: Server Administration; Networking Support; Email Administration; Firewall Configuration; System Analysis/Repair; Server Migration; Virtual Private Networks; Inventory Tracking; Backup / Recovery; System/Data Security; Media & Topologies; Customer Support Mass Deployment; Automation EXPERIENCE Jewell Technical Consultants Senior Network Engineer (2010-Present) Providing server administration, technical expertise for networks, and tier 3 support for multiple industries including chambers of commerce, accounting, law, medical practices, property management and many others. Duties include keeping servers and client workstations in a high availability state. Supported operating systems include Windows 2008 Server, 2003 Server, 2008 Small Business Server, virtual servers, 2011 and 2012 Servers, XP, Windows 7, Vista, and Mac s. Supervision and technical assistance to tier 2 and tier 1 engineers Review of system logs for warnings and errors, or for security auditing purposes Develop and implement procedures to safeguard company data Perform optimization, maintenance, and management of over 149 production servers and 900+ workstations in multiple environments Provide technical training to individuals or groups of employees from a variety of technological backgrounds Troubleshoot hardware and software failures using standard diagnostic methods and tools. Creating network group policies to enforce a variety of settings including network configurations, client and server update policies, printers and mapped drives Maintaining a database of software license information, and hardware inventory Disaster recovery of servers and email Research, test, and analyze new technologies that will increase productivity for the workplace Provide networking expertise to maintain and expand where necessary local area networks. Responsible for maintaining backup software and hardware. Repair client desktop and laptop computers
Yount, Hyde & Barbour Accounting Firm IT Specialist (2007-2010) Winchester, VA. Provided network administration for LAN / WAN in multiple office locations, ensuring high availability, integrity and recoverability of domain controllers & member servers. Planned, designed and established hardware independent imaging systems / automated systems for mass deployment of Windows operating systems (Altiris / SCCM 2007) Supervised and trained outsourced help desk technicians, and provided tier 2 and tier 3 client support Responsible for software compatibility testing, software and hardware maintenance / quality assurance, and deployment to various office locations Microsoft Exchange Server Administrator responsible for availability, functionality, and recoverability of corporate email system Provided networking expertise and was engaged in LAN / WAN deployments at various office locations, wiring patch panels, running cables, and connecting various routers and switches where necessary Responsible for data security (file/folder level & hardware encryption), user account creation and access rights Backup and recovery of data using a various industry standard software and hardware tools Maintained and expanded Active Directory infrastructure, planned, deployed, and modified group policies Developed, presented and implemented programs and procedures to prevent and protect against corporate data loss Maintained all corporate software license information and warranty information for hardware Developed and administered databases used to store information on company assets, and was responsible for corporate asset tracking, control and disposal Provided management with technical expertise researching, evaluating, and analyzing software and hardware needs Planned, developed, and provided technology training regularly for a diverse group of employees Planned, tested, and deployed corporate anti-virus solutions, and was responsible for maintenance, operation, and availability of multiple AV servers and clients across various office locations in Virginia. Susquehanna Technologies (SusQTech) Network Administrator (2006-2007) Winchester, VA. Administrator for large production server environment, responsible for operations, installations, optimization, maintenance, and deployment of domain controllers and supporting servers Responsible for developing and establishing corporate technology disaster recovery plan Technical expert on site for Microsoft server / client technologies Planned, developed, and maintained Active Directory infrastructure Responsible for backup and recovery of company data Account creation and user access rights management Server, file and folder level security Provided technology support and service for staff & customers Firewall administration & maintenance (HTTP; RDP; FTP; VPN) Responsible for inventory tracking and control of corporate technology assets and software Email administrator, responsible for availability and recoverability of corporate email Provided networking expertise to optimize, plan and expand corporate network Technical maintenance coordinator for repair / warranty issues
Northern Virginia Community College IT Specialist (2006) Reston, VA. Network Administrator for Reston Campus Technical expert on site for Microsoft server / client technologies Responsible for troubleshooting hardware failures using standard diagnostic methods and tools, and performing onsite repair / replacements when necessary Provided support in the use of Cisco IP phones Responsible for installation, optimization, maintenance and support of Windows servers and client workstations Active Directory maintenance and support Network print server setup and support Planned, developed, and maintained hardware independent images and used them for mass deployment throughout the college campus. Responsible for onsite deployment and configuration of Cisco wireless access points, IP security cameras and recording software Provided networking expertise for additional network cabling / expansion where necessary Orange County Public Schools Technology Support Representative (2003-2006) Orlando, FL. Network Administrator for school campus responsible for installation, operation, maintenance and deployment of campus servers, workstations and peripherals Technical expert in charge of IT budget for campus that included, researching, evaluating, planning, and purchasing new hardware and software Responsible for inventory tracking and control of county school board software / hardware Provided network expertise to expand and optimize campus network and troubleshoot /diagnose issues using standard industry methods Technical expert on site for Microsoft server / client technologies Developed, maintained and provided hardware and software training to large and diverse staff, taking into account different backgrounds and levels of technology experience. Webmaster for school, responsible for developing, deploying, and updating campus web site Technical maintenance coordinator for warranty issues Responsible for troubleshooting & diagnosing hardware failures, and performing onsite hardware repair
Jaeger Corporation Network Administrator (1995-2003) Winter Park, FL. Network administrator for large educational distributor in Central Florida Responsible for planning, installing, testing, and maintaining high availability and functionality of corporate servers Technical expert in charge of planning, testing, and deploying network upgrades and expansions Designed, and developed database to streamline, automate, and integrate business operations Planned, configured, deployed, and maintained Active Directory infrastructure User account creation and access rights management Network print sever setup and support E-mail server administrator, responsible for configuration, security, email and related resource availability, recoverability, and maintenance Technical expert for installation, support, and maintenance of multiple business applications on servers and clients Technical hardware and software expert tasked with computer systems planning, design and assembly Provided network expertise to troubleshoot and repair corporate LAN and WAN connections User support and training (on site & satellite office support) U.S. Marine Corps Aircraft Systems Analyst (1988-1994) MCAS New River Jacksonville, NC Provided information and recommendations to the commanding officer of HMH-461 by extracting, analyzing, and collating maintenance data from detailed reports; developed and analyzed maintenance summaries, charts, tables, and graphs; isolated maintenance trends and determined overall effectiveness and efficiency of the maintenance effort. Determined mission capability of aircraft. Trained diverse group of Marines in documentation of aircraft maintenance; developed lesson guides to aid workers in the documentation of aircraft maintenance. EDUCATION, CERTIFICATIONS & AWARDS Valencia College, Orlando FL Associate in Science - Computer Network Engineering GPA: 3.4 Microsoft Certification ID: 3114983 Microsoft Certified Technology Specialist Windows 2008 Infrastructure Microsoft Certified Professional Windows Administration and Deployment Microsoft Certified Professional Maintaining Windows Server Environment CompTIA Network + Certified Local Area Network / Wide Area Network CompTIA A+ Certified - Hardware & Software Cisco Network Associate Technical Certificate Valencia College Microcomputer Repairer/Installer Technical Certificate Valencia College Dell Certified - Workstations Dell Certified - Servers
REFERENCES Mark Rudolph Shareholder Elliott Davis, LLC 804-887-2260 mrudolph@elliottdavis.com Kevin Branner CPA, Principal Yount, Hyde & Barbour (540) 662-3417 kevin.branner@yhbcpa.com Tony Hudimac Hudimac & Company, PLLC 540-338-1241 tonyh@rstarmail.com Dan Roberts Central Florida Communication Services Inc. President and CEO (407) 509-0943 dan@roberts.cc Joel Blackman Jaeger Corporation Vice President Administration (1988-2004 RET.) (803)-802-9099