Mobile Wholesale Commercial Pack February 2019
Contents *** PLEASE NOTE *** This guide includes rates for new business and resigning business only. Updates & Changes.. 3 O2.. 4-14 Commercial Summary.. 4 SIM Only Tariffs. 5 Mobile Broadband.. 6 Top Up Options.. 7 Roaming & International 8-14 Vodafone Business Simplicity 15-24 Commercial Summary. 15 Tariffs. 16 Bolt Ons 17-18 Data Top-Ups.. 19 Shared Data.. 20 Mobile Broadband.. 21 Out of Bundle.. 22-24 Anywhere SIM. 25 Mobile Device Management 26 FAQs. 27-30
Updates & Changes Please check this page each month to see any recent updates & changes made to pricing, tariffs, rules etc. If you have any questions or queries please contact your CBM or our Service Team for further info... New from 2019 Now Available! Business Simplicity - fantastic new rates Vodafone Business Simplicity is the new Vodafone Proposition from Zest4 which offers some amazing benefits. Vodafone Business Simplicity will be billed to you at wholesale rates so no further need for revenue share. The key benefits to Business Simplicity are: Reduced Line Rentals - Voice tariffs now include 100 minutes to EU from the UK and 50 UK NGN Minutes Reduced World Traveller Reduced International Caller Reduced Rates UK to USA New Data Top-Ups Click Here for more info www.zest4.com. sales@zest4.com. 0161 956 3355 Page 03
Mobile Commercial Tariff Discounts & Bonuses - Clawback Rules Clawback Rules Commission Type Network Zest4 Disconnection / Migration or Port Out Tariff Migration Down Buy Rate Discount Pro rated on all paid for invoices Standard Bonus Discretionary Funding O2 No clawback if ETF paid in full at contracted buy rate, otherwise 100% clawback in 12 months after connection, 50% in months 13 to contracted termination date 100% clawback in 12 months after connection, 50% in months 13 to contracted termination date O2 Tariff Migration Fee - 30 For customers moving to new SIM Only pricing whilst in contract and/or not signing up to a 24 month contract. O2 Disconnection Fee - 30 Fee applied if partners cancel SIM Only 30 Day contract within 12 months. In-life, upward tariff changes within the tariff ladder are permitted - otherwise fees will apply. NGN Call Types Worksheet Service Charge Price Points: More Info Call Type SC01 SC02 SC03 SC04 SC05 SC07 SC08 SC09 SC10 SC11 SC13 SC14 SC46 SC47 SC74 SC06 SC12 SC75 All other NGN Call Types www.zest4.com. sales@zest4.com. 0161 956 3355 Page 04
SIM Only Tariffs SIM Only 30 Day Tariff Buy Rate Minimum Term (Months) Fees UK Minutes UK Texts UK Data Small Biz 300MB 5.70 250 300MB Small Biz 500MB 6.90 500 500MB Small Biz 3GB 8.50 3GB Small Biz 5GB Small Biz 8GB Small Biz 16GB 9.50 11.00 12.00 30 days notice, 60 days minimum 30 disconnection fee first 12 months Unlimited* Unlimited* 5GB 8GB 16GB Small Biz 32GB Promo 12.50 32GB Small Biz 50GB Promo 21.00 50GB Included / Excluded Landlines starting 01,02,03 Voicemail, O2 to O2 EU roam like at home 4G enabled Data one-off top ups Recurring data bundles Blackberry BIS / BES software below BES 10 SIM Only 24 month Tariff Buy Rate Minimum Term (Months) Fees UK Minutes UK Texts UK Data Small Biz 300MB 5 250 300MB Small Biz 500MB 6 500 500MB Small Biz 3GB 6.75 3GB Small Biz 5GB Small Biz 8GB Small Biz 16GB 7.50 9.00 11.00 24 Unlimited* Unlimited* 5GB 8GB 16GB Small Biz 32GB Promo 11.50 32GB Small Biz 50GB Promo 18.50 50GB Included / Excluded Landlines starting 01,02,03 Voicemail, O2 to O2 EU roam like at home 4G enabled Data one-off top ups Recurring data bundles Blackberry BIS / BES software below BES 10 *Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 05
Mobile Broadband 30 Days Tariff Buy Rate Minimum Term (Months) Fees UK Mins UK Texts UK Data Mobile Broadband 1GB 5.70 1GB Mobile Broadband 2GB 6.60 2GB Mobile Broadband 4GB Mobile Broadband 8GB 8.40 10.20 30 days notice, 60 days minimum 30 disconnection fee first 12 months 4GB 8GB Mobile Broadband 20GB 12.10 20GB Mobile Broadband 30GB 14.85 30GB Included / Excluded Use in dongles and as pop-up office. EU roam like at home. 24 Months Tariff Buy Rate Minimum Term (Months) Fees UK Mins UK Texts UK Data Mobile Broadband 1GB 4.75 1GB Mobile Broadband 2GB 5.50 2GB Mobile Broadband 4GB Mobile Broadband 8GB 7.00 8.50 24 4GB 8GB Mobile Broadband 20GB 11.00 20GB Mobile Broadband 30GB 13.50 30GB Included / Excluded Use in dongles and as pop-up office. EU roam like at home. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 06
Top Up Options Data Top Ups for SIM Only / Business Share / Mobile Broadband Tariffs / Single User Tariffs Bolt On Buy Rate Minimum Term (Months) Fees Min Users Max Users UK Data Individual 500MB Data Top Up 2.50 500MB Individual 1GB Data Top Up 4.18 1GB Individual 2GB Data Top Up 5.42 1 Instance 1 1 2GB Individual 5GB Data Top Up 8.35 5GB Individual 8GB Data Top Up 10.43 8GB Included / Excluded Works until next billing period, full allowance given. EU roam like at home. 4G data Not pro rated for usage or price, regardless of date added Please note: Data Top Ups are stackable but you cannot use multiple of the same bolt-on. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 07
Roaming & International Roaming 24 Hour Travel Pass Zest4 Roaming Fair Usage Policy In line with recent changes around Roam Like at Home legislation, we have introduced a new fair usage policy to ensure end user allowances are being used for purpose whilst roaming. Policy Terms Inclusive roaming services on Zest4 s mobile tariffs have been built for business users who travel periodically, and not for those who roam across foreign networks on a semi-permanent or permanent basis. If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles, for more than 50% of the time in any four month rolling period, they can expect a communication requesting a moderation of roaming services. If usage continues to exceed 50% as described in the two week period following notification, Zest4 reserve the right to charge for this usage or business roaming services. Tariff Name Data Zone Buy Rate Bundle Type Mins / SMS * Data Repeat Frequency 2 6.75 per 500MB Individual 200 minutes / 200 texts 500MB Unlimited (Unless specified) O2 World Daily Data Roaming** 3 4 6.75 per 200MB 6.75 per 50MB Individual Individual 200 minutes / 200 texts 200MB 50MB Unlimited (Unless specified) Unlimited (Unless specified) 5 6.75 per 2MB Individual 2MB Unlimited (Unless specified) Mins and Texts: Incoming calls plus calls within country, to UK landlines and mobiles. ** Switching between zones will generate a daily each zone entered Please be aware that the timing and receipt of usage from rest of world destinations varies from country to country and alerts can be delayed where data is received late. Users should be encouraged to use apps on the handset to monitor data usage. If a user spends more than 100 in ROW data passes or usage in a 24 hour period then as soon as this rating comes through an automatic GRPS bar will be added pending further investigation. All O2 connections are automatically set up with Roaming 24 hour Travel Pass. If you have a customer not wanting this Option please contact the Zest4 service team for alternative rates. Rest of World Roaming All O2 connections with Zest4 are automatically opted into the Rest Of World Travel Pass. The user can access a maximum of two travel passes in each 24 hour period GMT. Once the travel pass allowance has been utilised on the first pass, a second pass is automatically added when usage continues. Once the second pass has been utilised, the user is then charged overage rates. It is recommended if users wish to regularly browse the web on their phones when travelling abroad, they should use wifi hotspots instead of their phone s mobile internet connection. It is the end users responsibility to monitor their data usage and this can be done via various apps which monitor data consumption. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 08
Roaming & International Rest of World Roaming Zones ZONE 2 (24HR Travel Pass 500MB for 6.75) Canada, United States ZONE 3 (24HR Travel Pass 200MB for 6.75) Albania, Afghanistan, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bangladesh, Barbados, Belarus, Benin, Botswana, Brazil, Cameroon, Cape Verde, Cayman Islands, Chile, China, Christmas Island, Cocos Islands, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Gabon, Ghana, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Ivory Coast, Jamaica, Japan, Kazakhstan, Kenya, Korea (South), Kuwait, Macedonia, Madagascar, Malaysia, Myanmar, Mexico, Moldova, Montenegro, Montserrat, New Zealand, Nicaragua, Nigeria, Panama, Paraguay, Peru, Philippines, Qatar, Russia, Rwanda, Saint Kitts and Nevis, St Lucia, St. Vincent and the Grenadines, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Thailand, Togo, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Venezuela, Virgin Islands (GBR), Western Samoa, Yemen, Zambia. ZONE 4 (24HR Travel Pass 50MB for 6.75) Algeria, Azerbaijan, Bahrain, Bosnia, Burundi, Chad, Congo, Democratic Republic of Congo, Equatorial Guinea, Falkland Islands, Fiji, French Polynesia, Georgia, Kosovo, Macau, Malawi, Morocco, Niger, Oman, Pakistan, Papua New Guinea, Swaziland, Tahiti, Tokelau, Tonga, Uzbekistan, Vanuatu. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 09
Roaming & International Rest of World Roaming Zones Continued ZONE 5 (24HR Travel Pass 2MB for 6.75) Andorra, Angola, Armenia, Bahamas, Belize, Bermuda, Bolivia, Bora Bora, Cambodia, Cuba, Gambia, Iraq, Jordan, Lao People's Democratic Republic, Lebanon, Liberia, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Palestinian Authority, Senegal, Sierra Leon, St Helena, Sudan, Tahiti, Tajikistan, Tunisia, Turkmenistan, Vietnam, Zimbabwe ZONE 6 ( 3.60 per MB) All other countries, unless specified below - 3.60 per MB Country Rate Per MB OnWaves 4.20 AeroMobile 4.20 Maritime Communications 4.20 OnAir 4.20 Global Networks 4.20 Iran 4.20 Brunei Darussalam 18.00 www.zest4.com. sales@zest4.com. 0161 956 3355 Page 10
O2 Rest of World Roaming Bundles For more frequent Rest of World Travellers these monthly recurring bundles are available. When selecting these bundles your customer will be opted out of the 24 hour Rest Of World Pass and be allocated the bundle in replacement. Data Bolt Ons Bolt On Name Price Per Month Data Included O2ROWDATA500MB(WS) 38.00 500MB O2ROWDATA1GB(WS) 75.00 1GB The above Rest of World Data bolt-on s are available in all countries except for those listed below: Andorra Benin Belize Bhutan Brunei Darussalam Burkina Faso Burundi Cuba Djibouti Ethiopia Guam Iran, Islamic Republic of Kyrgyzstan Lebanon Lesotho Maldives Mozambique Namibia Netherlands Antilles Palestinian Territory Réunion Sudan Syria Tajikistan Tanzania Timor Leste Vietnam Once data is used, customer pays standard out of bundle rate per Mb for the country they are in. There are no usage alerts once the customer reaches the end of their bundle allowance. Minute Bolt Ons Bolt On Name Price Per Month Minutes Included O2ROWMINS250(WS) 80.00 250 O2ROWMINS500(WS) 155.00 500 The above ROW minute countries can be used in any ROW countries with the exclusion of Zone 6. Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. There are no usage alerts once the customer reaches the end of their bundle allowance. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 11
Call Rates: UK Voice Calls, Internet and Messages Destination Calls to other O2 mobiles Charge Per Minute Free of charge Calls to landlines (01, 02, 03) 22.5p Calls to other UK mobiles 22.5p Calls to 0800 and 0808 numbers Free Calls to 05 numbers 22.5p Picture messages (home and roaming) 20p GSM WAP 22.5p Text Messages Data O2 Directory Enquiry Services (118402) 10p per message 1.5p per MB 1.25 per minute (ex VAT) access charge + service charge Calls to 07 and 01 numbers in Jersey, Guernsey & Isle of Man 22.5p All other rates - see Zest4 rate card www.zest4.com. sales@zest4.com. 0161 956 3355 Page 12
Roaming & International Call Rates: International Voice Calls from the UK Region Zone Calls per minute Texts Channel Islands & Isle of Man 0 22.5p 10p Ireland 1 27p 15p Western Europe EU & non-eu 2 62.5p 15p Rest of Europe & Turkey 3 62.5p 15p USA & Canada 4 62.5p 15p Asia Pacific 5 62.5p 15p Rest of World 6 84p 15p Call Rates: International Voice Calls from the UK Zone 0 Zone 6 Channel Islands & Isle of Man Zone 1 Ireland Zone 2 Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Rep, Slovenia, Spain, Sweden, Switzerland, Vatican City Zone 3 Albania, Algeria, Bosnia, Croatia, Iceland, Kosovo, Libya, Macedonia, Montenegro, Serbia, Tunisia, Turkey Zone 4 Alaska, Canada, Cocos Islands, Hawaii, Northern Marianna Islands, Morocco, United States of America (USA) Zone 5 Australia, Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore, South Africa Abkhazia, Afghanistan, American Samoa, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia. Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bora Bora, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Is\ands, Central African Rep, Chad, Chi e, China, Colombia, Comoros, Congo, Congo (DRO), Cook Islands, Costa Rica, Cuba, Curacao, Diego Garcia, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, E Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Fiji, French Guiana, French Polynesia, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatema a, Guinea,Guinea Bissau, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, North Korea, South Korea, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru Nepal, New Caledonia, Nicaragua, Niger, Nigeria, Niue, NLD Antilles, Norfolk Island, Oman, Pakistan, Palau, Palestine, Panama, Papua, New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia Sri Lanka, St Helena, St Kitts, St Lucia, Saint Maarten, St Pierre & Miquel.. St Vincent, Sudan, South Sudan, Suriname, Swaziland, Syna, Tahiti, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tokelau, Tonga, Trinidad and Tobago, Turkmenistan, Turks and Caicos. Tuvalu, Uganda, Ukraine, United Arab Emirates (UAE), Uruguay, US Virgin Islands, Uzbekistan, Vanuatu Venezuela, Vietnam, Wallis & Futuna, Western Samoa, Yemen, Zambia, Zimbabwe. Ships/ferries/Airplane networks. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 13
O2 International Caller Bolt Ons For calls from UK to Abroad Individual Minutes: Minutes Included 120 500 Minutes Valid for Calls from UK to: Zone 1 - Ireland Zone 2 - Western Europe EU / Non EU 4.50 13.50 Zone 4 - USA & Canada Zone 5 - Asia Pacific - Recurring monthly minute bolt ons. - Pay as little as 3p per minute for international calls. - Individual Min Bolt Ons can be added to individual tariffs or users on a shared tariff. - Once minutes are used, customer pays standard out of bundle rate - see O2 Calling Abroad from the UK. - No usage alerts once the customer reaches the end of their bundle allowance. - Maximum 1 Bolt On Per User (These bolt ons cannot be stacked) www.zest4.com. sales@zest4.com. 0161 956 3355 Page 14
Vodafone Business Simplicity Commercials & Rules Rules & Fees VF Business Simplicity and Mobile Broadband tariffs are for New Business Only - from 14th Jan 2019* VF Business Simplicity and Mobile Broadband tariffs are charged a disconnection fee of 30 + VAT per number if disconnected, or ported or migrated away.** VF Business Simplicity and Mobile Broadband tariffs are 12 Months Minimum contract term then 30 day rolling notice thereafter. Where compatible Vodafone International Caller @ 5.00 per month, VF Mobile Broadband tariffs are not compatible. * Existing customers on Forever Connected tariffs (connected pre 14th Jan 2019) can tariff migrate to new Business Simplicity tariffs with a fee of 35 + VAT per number and will retain existing contract end date. ** The 30 disconnection fee will be waived if the number has been connected for over 12 months. Please contact your CBM for details. If you have requested a bespoke tariff on Vodafone, standard rates quoted here do not apply, nor does RLAH. Please Note - Vodafone Business Simplicity tariffs are for new or resigning business from 14th Jan 2019 only. Please refer to 2018 commercial packs for Vodafone Forever Connected rates. No new business will be accepted on Vodafone Forever Connected tariffs unless it is for sharers to existing groups. Clawback Rules Clawback Rules Commission Type Network Zest4 Disconnection / Migration or Port Out Tariff Migration Down Revenue Share Discount Pro rated on all paid for invoices Discretionary Funding VF No clawback if ETF paid in full at contracted RRP, otherwise 100% clawback in 6 months after connection, 50% in months 7 to 18, no clawback in months 19 to 24+ 100% clawback in 12 months after connection, 50% in months 13 to contracted termination date www.zest4.com. sales@zest4.com. 0161 956 3355 Page 15
Vodafone Business Simplicity Tariffs VF Business Simplicity UK Vodafone Business Simplicity tariffs are billed at wholesale Tariff Inclusive UK Mins Per Month Inclusive UK Texts Per Month Inclusive UK Data Non Geo Mins UK to EU (Zones 0, 1 & 2) Mins Compatible with World Traveller & International Caller Cost Per Month Ex VAT VF Business Simplicity 3GB Unlimited* Unlimited* 3GB 50** 100# Yes 9.50 VF Business Simplicity 5GB Unlimited* Unlimited* 5GB 50** 100# Yes 10.00 VF Business Simplicity 10GB Unlimited* Unlimited* 10GB 50** 100# Yes 11.50 VF Business Simplicity 20GB Unlimited* Unlimited* 20GB 50** 100# Yes 16.50 VF Business Simplicity 50GB Unlimited* Unlimited* 50GB 50** 100# Yes 21.50 * Unlimited Texts & Minutes are subject to a fair usage policy. The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. ** Including 50 Non Geo UK minutes (calls to 084, 087 & 0500 prefixes) # Including 100 minutes to EU (Zones 0, 1 & 2) www.zest4.com. sales@zest4.com. 0161 956 3355 Page 16
Vodafone Business Simplicity Bolt Ons * Not stackable ** Can stack but only 1 of each bolt-on Roaming Data Bolt Ons Cost Per Month Ex VAT 250MB World Data* 60 500MB World Data* 100 1GB World Data* 200 Roam & International Min Bolt Ons Cost Per Month Ex VAT International Caller** 2.50 100 mins UK - EU** 2.50 500 mins UK - EU** 6.00 1000 mins UK - EU** 8.00 100 mins UK - World** 20.00 500 mins UK - World** 80.00 1000 mins UK - World** 156.00 100 mins Roam World** 30.00 250 mins Roam World** 80.00 500 mins Roam World** 155.00 Please note that UK to EU and UK to World bolt-ons are incompatible. The UK to World Bolt on includes UK to EU destinations. International Caller offers hugely reduced international calling rates when calling abroad from the UK for only 2.50 per month. UK to World includes EU and ROW. UK to Abroad Text Bolt Ons Cost Per Month Ex VAT 100 International SMS** 2.00 250 International SMS** 5.00 500 International SMS** 10.00 1000 International SMS** 20.00 NGN Min Bolt Ons Cost Per Month Ex VAT 100 Non Geo Mins* 3.00 300 Non Geo Mins* 5.00 VF Bolt-ons Terms and Conditions All VF Bolt-ons added in month will be pro rated. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 17
Vodafone Business Simplicity Bolt Ons Vodafone Business Simplicity tariffs are billed at wholesale International Caller Bolt On - 2.50 Per Month UK to Europe / USA / Canada UK to United Arab Emirates UK to Rest of World UK to International SMS 2p per minute 4p per minute 11p per minute 2p per SMS Euro Traveller World Traveller Euro Traveller is retired from 15th June 2017. Roam Like At Home (RLAH) is the default rating for standard tariffs. EU Roaming is taken from UK Bundles for no extra charge. Once bundles are decremented - OOB rates apply. NOTE bespoke tariffs not listed in this guide are not in scope for RLAH. Please see your CBM with queries. Roam in eligible RoW countries for 3.25 per day * *Allows users full access to their UK allowances and bundles whilst roaming, for a daily fee. Out of country calls are charged at standard roaming rates. IMPORTANT - if a user exceeds their UK allowance then they are charged at standard roaming rates. World Traveller is available in the following countries: Afghanistan, Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahrain, Barbados, Bangladesh, Bermuda, Bosnia & Herzegovina, Bonaire, Brazil, British Virgin Islands, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Curacao, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, Georgia, Ghana, Grenada, Guam, Guatemala, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Lesotho, Macau, Macedonia, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, New Zealand, Nicaragua, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saba, St. Kitts & Nevis, St. Lucia, St. Vincent, Saudi Arabia, Serbia, Singapore, St. Eustatius, St. Maarten, South Africa, South Korea, South Sudan, Sri Lanka, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, USA, US Virgin Islands, Uzbekistan, Vanuatu, Vietnam, Western Samoa. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 18
Vodafone Data Top-Ups Top-Up Name Price Data Top-Up 2GB Data Top-Up 4GB Data Top-Up 8GB Data Top-Up 16GB 3.50 7.00 12.00 24.00 - Data Top-Ups offer the full bundle allowance, for the full price regardless of what date they are applied, until the end of that particular billing cycle. - Data Top-Ups offer MPN level data only - they are not shared. - Only a single Data Top-Up per MPN per month should be applied, but this can be applied at any point. - Data Top-Ups cannot be back dated, and in addition they will not re-rate legitimate out-of-bundle spend in the event that customers end users have used up their inclusive allowance and incurred charges. - Data Top-Ups are compatible with WTS. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 19
Vodafone Business Simplicity Shared Data Tariffs Vodafone world traveller is not included with Vodafone Business Simplicity shared data tariffs Shared Data Tariff Business Simplicity Sharer*# Data Only Sharer Cost Per Month Ex VAT 6.50 per user 2.50 per user Shared Data Bolt Ons 25GB 50GB 75GB 100GB 250GB 500GB 1000GB Cost Per Month Ex VAT 50.00 100.00 142.50 190.00 450.00 900.00 1700.00 * Includes Unlimited Texts & Minutes / RLAH (subject to a fair usage policy). The fair usage per SIM on unlimited tariffs is set at 3000 minutes & 3000 texts p/month. Any user going over this fair usage policy will receive communication requesting them to moderate their usage. If the usage continues to exceed the fair usage policy terms, Zest4 reserve the right to charge for this usage or bar the services. # Including 50 UK Non Geo minutes (calls to 084, 087 & 0500 prefixes) & 100 minutes to EU Zones (0, 1 & 2). Vodafone world traveller is not included with Vodafone Business Simplicity shared data tariffs. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 20
Vodafone Business Simplicity Mobile Broadband 4G Mobile Broadband Tariff Inclusive UK Mins Per Month Inclusive UK Texts Per Month Inclusive UK Data Inclusive EU Data Inclusive Worldwide Data Cost Per Month Ex VAT 2GB 2GB RLAH 5.00 5GB 5GB RLAH 7.50 10GB 10GB RLAH 10.00 20GB 20GB RLAH 15.00 50GB 50GB RLAH 20.50 100GB 100GB RLAH 39.00 www.zest4.com. sales@zest4.com. 0161 956 3355 Page 21
Out Of Bundle Charges The following out of bundle rates apply across all for calls made from 1st January 2019. Type of Call / Text / Data Rates Minimum Charge Billing Increment On Net, Cross Network, Landline & Voicemail 32.05p 1 Second 1 Second SMS 32.05p Per SMS UK to International SMS 32.05p Per SMS Data 2p per MB 1MB 1KB Standard UK Picture Message 32.05p Per Message Per Message Standard UK Video Message 32.05p Per Message Per Message Video Calling to any Vodafone UK Mobile 32.05p 1 Second 1 Second Video Calling to other UK Mobile Networks 32.05p 1 Second 1 Second Video Calling to International Mobile Networks 32.05p 1 Second 1 Second Call Return - Voda (up to 3600 secs) Free of Charge Call Return - Voda (over 3600 secs) 32.05p Call Return Landline 32.05p Call Return Cross Net 32.05p Call Return Personal Number Service 32.05p 0800 and 0808 Numbers Free of Charge 0844 and 0870 Numbers 32.05p 1 Second 0845 and 0870 Numbers 32.05p 1 Second Charity Numbers Free of Charge Radio-Paging Services (starting 076) 32.05p Per Call Personal Numbering Services (starting 070) 32.05p 1 Second Call Forwarding Services (e.g. 07744, 07755) 32.05p 1 Second Premium Call Access Charge 32.05p Directory Enquiries Access Charge 32.05p 1 Second Browsing the Mobile Internet & Data Usage 2p per MB 1KB 1KB International Call - EU 62.5p per minute 60 seconds 60 seconds International Call - USA/Canada 20p per minute 60 seconds 60 seconds International Call - RoW (ex USA/Canada) 83.5p per minute 60 seconds 60 seconds www.zest4.com. sales@zest4.com. 0161 956 3355 Page 22
2p per MB ROW Zone Calls Back to UK (Per Min) Calls to Europe Zones (Per Min) Receiving Calls (Per Min) SMS (Per Message) Picture Messages (Per Message) Data Services (Per MB) ROW Zone 1 0.4000 1.0000 0.2400 0.0560 0.4400 0.0900 ROW Zone 2 0.8000 1.0000 0.4800 0.2000 0.4400 0.4500 ROW Zone 3 1.6000 1.6000 1.0400 0.4000 0.4400 1.3500 ROW Zone 4 1.6000 1.6000 1.2000 0.4000 0.4400 5.4000 Minimum Charge Per SMS Per MMS Per MB Billing Increment Per SMS Per MMS Per MB Calls to ROW Zones (Per Min) ROW Zone ROW Zone 1 ROW Zone 2 ROW Zone 3 ROW Zone 4 ROW Zone 1 0.4000 1.3360 1.3360 1.3360 ROW Zone 2 1.3360 0.8000 1.3360 1.3360 ROW Zone 3 1.6000 1.6000 1.6000 1.6000 ROW Zone 4 1.6000 1.6000 1.6000 1.6000 Minimum Charge Billing Increment www.zest4.com. sales@zest4.com. 0161 956 3355 21 Page 23
Continued from previous page Euro Zone Calls in Zone & Back to UK (Per Min) Calls to other Europe Zones (Per Min) ROW Zone 1 ROW Zone 2 Euro Zone ROW Zone 3 ROW Zone 4 Receiving Calls (Per Min) SMS (Per Message) Picture Messages (Per Message) Data Services (Per MB) Euro Zone 1 0.3209 0.6250 0.8350 0.8350 0.8350 0.8350 0.0000 0.3209 0.3209 0.0200 Minimum Charge Billing Increment 1 Second Per SMS Per MMS Per MB Euro Zone 2 0.3209 1.0000 1.0000 1.0000 1.0000 1.0000 0.0497* 0.3209 0.3209 0.2295 Minimum Charge Billing Increment 30 Seconds 1 Second 1 Second Per SMS Per MMS Per MB 22 www.zest4.com. sales@zest4.com. 0161 956 3355 Page 24
Anywhere SIM Vodafone, EE & O2 on one SIM > > > Reseller only - Buy rates shown below to build your own tariff. 30 day rolling contract One off SIM costs 2 per SIM Tariff Wholesale Rental Wholesale Calls Landline & Mobile (UK & EU) Wholesale SMS (UK & EU) Wholesale Data (UK & EU) Anywhere SIM 1.50 5p 5p 3p > > > Rates apply to UK & EU SIM s are locked to UK & EU only Rest of world rates available on application Out of Bundle Charges Wholesale Pence Per Min Min Call Charge Notes UK Local & National (01,02,03) 5p Per Second Billing 3p UK Mobile 5p Per Second Billing 3p SMS 5p Per Event 3p MMS Per Event Not Available Data 3p per mb Per MB 3p Voicemail 5p Per Second Billing 3p 704/705 5p Per Second Billing 3p 0800/0808/0500 Free Per Second Billing 3p 0843/0844/0845 23p Per Second Billing Would Need Unblocking 0870/0871/0872/0873 23p Per Second Billing Would Need Unblocking www.zest4.com. sales@zest4.com. 0161 956 3355 Page 25
Fully Managed Solution Rental Monthly Rental Per Device RRP Contract Term Revenue Share 5.50 24 20% Set Up Costs One Off Per Device 25.00 Includes Carriage This charge is only applicable if you require Zest4 to set up every device on site or off site Un-Managed Solution For customers wanting to install and manage themselves. Rental Monthly Rental Per Device RRP Contract Term Revenue Share 4.50 24 20% www.zest4.com. sales@zest4.com. 0161 956 3355 Page 26
Frequently Asked Questions What is Pro Rata Billing? Your mobile subscriptions are paid for in advance and are based on a set monthly bill date (1st of every month). As such, on a connection s first invoice, or first invoice after a change in tariff, there will often be some pro rata billing coming into effect. Example - First Invoice: This is when the additional Line Rental (LR) cost that hadn t been charged in advance, is added to the first full month s LR cost. For example, if your monthly LR for a mobile connection, is 10 pcm, and your subscription connected on the 16th of September; then your first invoice dated the 1st October, will cover all of October s LR, plus catching up on the unpaid 15 days (16 th 30 th Sept inc.) prior to the first invoice. This would make the October 1 st invoice LR total for the subscription = 15.00 ( 10 + 5). Example - First Invoice after Tariff/Bolt-on Amendment: This is when the billing system must balance the total cost of Line Rental (LR) after a mid-month change on the next monthly invoice. For example, if the monthly line rental is 10 pcm, and you amend a tariff to 15 pcm on the 16th of September. The system initially recognises that it charged you on 1 st September for the whole month, it then calculates a credit from 16 th September to the end of September ( 5 credit for 15 days LR 16 th to 30 th September). The system will also invoice the new charge from 16 th September to the end of the month at the new cost ( 7.50 charge for 15 days LR 16 th to 30 th September) plus the new Line Rental for October ( 15 fo 1 st to 31 st October). Thus the invoice in this month will consist of 5 (credit) plus 7.50 (pro-rate charge) and 15 (new LR month in advance) = 17.50 What is Pro Rata Bundle Allowance? Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/or during the month of any amendment. Example International Minute bolt-on applied: When we quote a price for any bolt-on, that package is based on the bolt-on being applied during the whole billing period of any given month. However, if you apply a bolt-on part way through a month you will only receive part of the allowance (as you will only be billed part of the Line Rental (LR) cost Please see example - First Invoice after Tariff/Bolt-on Amendment for full cost explanation). www.zest4.com. sales@zest4.com. 0161 956 3355 Page 27
Frequently Asked Questions First Invoice after tariff/bolt-on amend for full cost: If you apply a 100-minute International bolt-on against a subscription on the 16th of September, because your bill date falls on the 1st of the month, you will only receive half of the international allowance (approx. 50 minutes) for the remainder of that month (16 th 30 th Sept). This pro rating of Line Rental (LR) and allowances applies to all tariff/bolt-on types apart from one exception Exception Data Top Up Bundles The only exception to the above is when you add a Data Top Up bundle. When you apply a Data Top Up bundle to a number, the full Line Rental (LR) is charged for the month. This is irrespective of the date in the month that the bundle is added. The bundle also gives the number the full allowance of data, again irrespective of the date in the month that the bundle is added. Even if the Top Up bundle is added on the last day of the month, the full LR will be charged on the following month s invoice, and the full bundle allowance given. There is no pro-rating. The bundle will apply to data used from the date and time that the bundle is added, to midnight on the last day of the calendar month in which the bundle was added. The billing system will automatically remove the Top Up bundle immediately after the last day of the calendar month. If any Top Up bundle is requested over a weekend/bank holiday, the top up bundle will be backdated on the billing system, to the date that the bundle was requested through the Customer Portal. How does alerting work with Zest4? All Mobile connections with Zest4 are set up with alerting the default alert settings are: O2 Total Spend alerts and bar Resellers - each number is set with a lower alert of 90, an upper alert of 100 and a bar threshold of 100.01. Dealers - each number is set with a lower alert of 180, an upper alert of 200 and a bar level of 200.01. Vodafone Total Spend Default Alert is one Upper Bar level set at 200. Data Bundle Default alerts each number is set at 80% and 100% of their data bundle, these alerts will not bar the numbers once it exceeds its data allowance. Zest4 Connect M2M Connections are set up with the requested spend limits, caps, and email addresses taken from the M2M order form. There is an optional Ofcom Spend Cap that is available to new and resigning customers only. This is voluntary and needs to be requested separately via The Ofcom Spend Cap Authorisation form. Alerts can be customised in certain ways, though to what extent they can be customised is dependent on the individual network. Alerting on all networks cannot be guaranteed, therefore can only be used as a guideline to usage call processing, delays at the network, a data session starting and ending, system failures, can all contribute to delays and issues with alerts Zest4 endeavours to send all alerts to users, however alerts are never 100% guaranteed and on rare occasions, some alerts may not be sent. Alerts should not be relied upon as a credit control method. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 28
Frequently Asked Questions A detailed guide to Alerting is available to download via the Zest4 Marketing Portal. The Marketing Portal is accessed by logging into the Zest4 Customer Portal. Once logged in, simply go to the Marketing section option at the top, and this will link you through to the Marketing Portal. The portal includes detailed guides to Alerting, as well as the Ofcom Spend Cap Authorisation form. 30 Day minimum rule for bolt-ons A recurring bolt-on must be in place for a minimum of 30 days. Data top ups added at weekends will be backdated to the date of request. Tariff Changes Please be aware any bolt-on you had in place will be removed when you complete a tariff change. This is because bolt-ons are added-services on top of a core tariff. If the core is changed, then it automatically takes off the added extras, too. Please ensure you check for any required bolt-on as you will need to add them back on again in a separate Add/Remove bolt-on task. It is not possible for Zest4 to assume they need to remain in place. What out of hours support does Zest4 offer? O2 Actions that can be completed direct on the network. Resellers and Dealers with 3rd Party authority have 24/7 access to Self-Service barring/unbarring and SIM swaps for o2 connections. Vodafone Stolen bar Only By calling: 0808 0101 280 Can I request to disconnect a number with immediate effect? All disconnections carry a 30 day notice period so please be aware of this when submitting cancellation requests. The 30 days will begin when the request is submitted and not when the request is responded to. To submit a disconnection request, please visit our customer portal: Self-Service > Support Tickets & choose the relevant subject. This will allow you to keep track of all your queries better and it is a more secure method of service. Please take a look when you get a moment and if you need any help using this new system, please get in touch with our Service team. Please note that if a disconnection request is submitted within the minimum contracted term then an Early Termination Fee will be applicable. When I request a new number, how soon do I need to activate it? The mobile number(s) will be assigned to your account for 60 days. Please be aware, if the mobile number has not been connected within this timeframe, it will be returned to Zest4 stock to be reallocated. www.zest4.com. sales@zest4.com. 0161 956 3355 Page 29
Frequently Asked Questions How are Early termination Fees calculated? An Early Termination Fee is calculated based on approximate line rentals due from request date to the contract end date. Dependent on what date a port or disconnection happens, there may be additional rental charges added to your fee and any calls generated up to the de-activation date will also be payable in full. Payment of the estimated early term fee must be paid in full as a payment on your account, plus any outstanding balance on account, before the PAC code will be issued. Once the PAC has been issued and the port completed, we will raise a final invoice for all charges to the end of the contract. The Early Termination and PAC Issue payment made will be reduced from this and the balance on your account will be payable in accordance with our standard terms and conditions. If you have any further questions or queries please don t hesitate to contact our Service Team on 0161 956 3300 www.zest4.com. sales@zest4.com. 0161 956 3355 Page 30
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