November 14, 2017 Emergency Management and Hurricane Irma Florida Human Resources People and Strategy (FLHRPS) 1
Agenda Hurricane Irma recap Dianne Merrill Emergency Management Process Susan Mueller Lessons Learned Q.A. session
Hurricane Irma Safety Customers People Assets 3
Tampa Electric - Preparation and Restoration Command Centers Plant City Incident Base 4
Tampa Electric 5
PGS Natural Gas System Overview Established in 1920 s (mfg. natural gas) Natural Gas First available in Florida 1959 370,000 Customers 13,000 Miles of Mains 6,700 Miles of Service Lines 220 Miles of Transmission Lines 84 Gate Stations 1,600 District Regulators Primarily Residential Customers - 95% Commercial, Industrial & Power Generation Fourteen (14) Operation divisions across Florida 6
Hurricane Irma Miami Beach ¾ service line pulled out of the main line 7
Hurricane Irma Marco Island, Naples, Ft. Myers Marco Island Naples Ft. Myers Naples 8
Hurricane Irma Jacksonville 9
Hurricane Irma Safety Customers People Assets 10
Hurricane Maria DOMLEC (Dominica) Support Emergency Logistics Support Emergency Management Support - Plans and Incident Command Hurricane Relief Team on Island - Supporting Security, Health and Safety Water, Food, T&D Material and other Supplies - Coordinating Purchases and Transport Promoting Communication through Social Media - Emera Family Connection - FLCARIB 11
Disasters Why do we Prepare? We don t believe it until it happens, and then we rationalize it.
Importance of Lessons Learned "High dwellings are the peace and harmony of our descendants. Remember the calamity of the great tsunamis. Do not build any homes below this point. 1
What is in a Word? Emergency Management vs. Emergency Response Continuity Business ~ Government ~ Succession planning Crisis Response Plan Protect the brand? Protect a facility? Emergency Response Playbook Facility Plan Facility Emergency Response Disaster Recovery Plan Template Disaster Recovery Plan Facility Disaster Recovery (operations) IT Disaster Recovery Disaster Resilience Resilience Management Business Continuity Management Business Impact Analysis (BIA) Business Continuity Decision tree Recovery Time Objective (RTO) Recovery Point Objective (RPO) www.disasterrecoveryplantemplate.org
A Resilient Business Company Preparedness Facility Management Security Safety Environmental Cyber Security Business Continuity Management Emergency Management Technical Infrastructure Supply Chain, Logistics and Transportation Risk Management and Insurance Organizational Behavior Social Resilience Crisis Management and Communication Legal Compliance and Audit Mueller, Susana M (2006). Resilience Essay, Norwich University 15
All-Hazards Comprehensive Emergency Management Elements Preparedness Plans ~ Communications ~ Exercises Logistics ~ Planning ~ Finance Mitigation What can be improved? Response Internal Coordination Mutual aid agreements Emergency Management System Recovery Back to normal operations Emergency Management Cycle Australia Emergency Management
Types of Emergencies Natural Man-Made Accidental
Training and Exercising Plans Homeland Security Exercise Evaluation Program (HSEEP) Cyber Physical Bio-Terror Pandemic Environmental
Questions? To become a resilient enterprise think. All-Hazards All Departments - Always Thank You!