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Exam : 9L0-012 Title : Mac Service Certification Exam Vendor : Apple Version : DEMO Get Latest & Valid 9l0-012 Exam's Question and Answers 1 from Prepawayexam.com. 1
NO.1 Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two. A.Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display. B.The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement. C.Check with the hard drive manufacturer for a device firmware update. D.Startup the Mac into OS X Recovery, erase the volume then reinstall OS X. E.Open the Apple Display and reseat all cables and connections. F.Open the Mac and reseat all cables and connections. Answer: A,D NO.2 Which of the following parts must be removed prior to replacing the left speaker of the MacBook Air (11-inch, Mid 2013)? SELECT THREE. A.Right speaker B.Bottom case C.Battery D.Logic board E.I/O Flex cable F.Display clamshell G.Input device (IPD) flex cable,c,g Reference: https://www.ifixit.com/guide/macbook+air+13inch+mid+2013+left+speaker+replacement/15233 NO.3 Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts? A.Use only metal screw drivers or fingers as needed to connect or disconnect cables. B.Always wear an ESD wrist or heel strap when working on plugged in systems. C.Be very careful handling the logic board or power supply while the computer is plugged in. D.Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer. Answer: D Explanation: Rings, watches, necklaces or any metallic wearables should be removed because metal will disturb the inner circuitry and the static charge will transfer to the sensitive parts of the computer. Reference: http://mdex-nn.ru/uploads/imac12.pdf (page 3, electrical safety precautions NO.4 You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair? A.You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers Get Latest & Valid 9l0-012 Exam's Question and Answers 2 from Prepawayexam.com. 2
B.Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer C.Complete the set of three modification tests as specified in GSX prior to opening the computer D.Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs Answer: C Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf NO.5 How many simultaneous connections are supported on AirPort Extreme and Time Capsule? A.254 B.100 C.50 D.10 Answer: A Reference: https://discussions.apple.com/thread/3064394 NO.6 Francine states that she does not see anything on her imac display when she turns it on. Which of the following should you use first to isolate as either a backlight issue or a video signal issue? A.A flashlight B.A replacement LCD panel C.A replacement logic board D.A replacement backlight power board NO.7 Which Mac mini listed below can use a USB 3devices at full speed? A.Mac mini Server (Mid 2010) B.Mac mini (Mid 2010) C.Mac mini (Mid 2011) D.Mac mini (Late 2012) Answer: D Reference: https://discussions.apple.com/thread/4922656 NO.8 Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less? A.10 percent B.30 percent C.50 percent D.75 percent Explanation: When your battery has 30 percent or less charge, Power Nap operations will be suspended until you connect a power adapter. Power Nap communicates and transfers data for a only a few minutes per Power Nap cycle when running on battery. When connected to a power adapter, communications Get Latest & Valid 9l0-012 Exam's Question and Answers 3 from Prepawayexam.com. 3
and data transfers are continuous. NO.9 What is the likely cause of an imac (21.5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds. A.The unit does not have RAM or RAM is not installed properly. B.The logic board has failed and must be replaced. C.The RAM does not pass data integrity tests. D.The hard drive has failed S.M.A.R.T. status. Answer: A Reference: https://support.apple.com/en-ca/ht202768 NO.10 Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration? A.Power supply B.Backplane board C.Front panel board D.Power supply cable Get Latest & Valid 9l0-012 Exam's Question and Answers 4 from Prepawayexam.com. 4