Network Online Services How to Register Guide June 2016
How to Register... 2 Subscription... 5 Update My Profile... 7 Update Registration Details... 7 Contact Details / Postal Address... 15 How To Register Guide page 1
How to Register Click on the registration link https://ergon.com.au/customerportal You will see the login screen. Click on Register Now. Type in the code and click Submit. How To Register Guide page 2
Fill in all the fields. Click on Check Availability to ensure your chosen Username is available. When finished, click Submit. Registration is complete. You will receive an email with a link to confirm your registration details. The link is only active for 24 hours. How To Register Guide page 3
Click on GO TO LOGIN, to be taken back to the Login Screen. NEED TO KNOW Once you have clicked on the link in the email to confirm your registration, the next step is to complete your My Profile details. Read on How To Register Guide page 4
Subscription After registering, on the login screen enter your Username and Password and click Sign In. Complete all fields. Tick the Terms and Conditions box at the bottom of the page (read the Terms of Use if you haven t already) and click Submit. How To Register Guide page 5
You will now be taken to your Home Page. From your Home Page you will be able to: Submit Connect Applications (for new connections and changes to your current connection including Solar Applications) Track the progress of your Connect Application in Application Summary Update your details in My Profile Receive Alerts / Messages from Ergon Energy. How To Register Guide page 6
Update My Profile My Profile allows you to update your details such as: Registration Details - update your username, password, email address, mobile number Contact Details your alternate contact phone number Postal Address IMPORTANT If you haven t yet registered, please follow the instructions in How to Register on page 2 of this Guide. After logging into Network Online Services, click on the My Profile link. Update Registration Details In the Registration Details area on your MyProfile screen, to change any of the information click Update Details. How To Register Guide page 7
Your Registration Details screen will display. To change any information, click Update in the relevant section. Update User Registration Details Click Update in the Update User Registration Details section. How To Register Guide page 8
Update your First Name, Last Name, Mobile Number or Username as required. If you update your Username, click Check Availability to see if it s available. Usernames are not case sensitive. Once done, click Submit. Your Username must not be the same as anyone else registered. If you receive an error message, choose another Username and check again. Once you click Submit, you will see that your updates have been made. Click Confirm. Your updates are now saved and you can click Complete to return to your Registration Details screen. How To Register Guide page 9
An email will be sent to your registered email address confirming the updates. NEED TO KNOW Some changes made to your Registration Details will not be visible on your MyProfile screen until your next login. How To Register Guide page 10
Update Email Address Back on your Registration Details screen, click Update in the Update Email Address section. Update your Email Address and click Submit. How To Register Guide page 11
You will be asked if you are sure you want to change your email address. Click Confirm. An email will be sent to your new email address to confirm this change. You must click on the link in the email to activate your change of email address. For security, an email is also sent to your old email address notifying you of the change. NEED TO KNOW The activation link sent to your new email address is only valid for 24hours. Your request to change email address will only be complete once this link is activated. Once you click on the activation link at your new email address, you will receive the message Your new email address now activated. Click Complete and you will be returned to your Registration Details screen. How To Register Guide page 12
Update Password Back on your Registration Details screen, click Update in the Update Password section. Enter your current password, then enter your new password twice. If you use a password that you have already used in the last six passwords, you will receive an error. Click Submit. How To Register Guide page 13
You will receive confirmation that your password has been changed. A confirmation email is also sent to your registered email address to notify you of the password change.click Back to My Profile. You will be returned to your Registration Details screen. Click Back to My Profile. How To Register Guide page 14
You will be asked to login again with your new password. Contact Details / Postal Address You can enter the new details in the relevant fields. Click on Save Details when completed. How To Register Guide page 15