Bring Your Own Device @ TVH Kalman Tiboldi CBIO
TVH OVERVIEW PARTS & ACCESSORIES DIVISION EQUIPMENT DIVISION RENTAL DIVISION SERVICE & REPAIR DIVISION 450.000 SKU s 16 mil cross ref. 100.000m² warehouse facilities All parts, All makes! - Not cheap parts but quality parts cheaper! - Your one-stop shop for all your parts & accessories! - The genuine Alternative!
TVH OVERVIEW PARTS & ACCESSORIES DIVISION EQUIPMENT DIVISION RENTAL DIVISION SERVICE & REPAIR DIVISION TVH offers the widest range of internal handling equipment. From hand pallet trucks, stackers, lift tables, hydraulic jacks to lift cranes, hand trolleys and much more
TVH OVERVIEW PARTS & ACCESSORIES DIVISION EQUIPMENT DIVISION RENTAL DIVISION SERVICE & REPAIR DIVISION New and second-hand lift trucks and aerial work platforms. More than 2000 machines permanent on stock
TVH OVERVIEW PARTS & ACCESSORIES DIVISION EQUIPMENT DIVISION RENTAL DIVISION SERVICE & REPAIR DIVISION The TVH Rental Division advises and helps customers make the right choice, both for short-term and long-term projects
TVH OVERVIEW PARTS & ACCESSORIES DIVISION EQUIPMENT DIVISION RENTAL DIVISION SERVICE & REPAIR DIVISION More than 65 specialized on-theroad engineers answer all questions on-site, all over Belgium. In the fully-equipped workshop, more than 60 in-house engineers work on an effective solutions for customers
International presence 2700 employees worldwide 45 companies in 23 countries 600 mil turnover 32 languages
Enterprise Mobility Is Here Business communication Faster decision making Mobile Information System Having the right information Empower employees to be more productive Improved customer services Communication enabled business processes Mobile Unified Communication & Collaboration Enable the power of real-time response 8
Consumerization of IT 9
TVH Goes Mobile Project Mobile Devices Mobile Applications Mobile Business Platform Mobile Communication &Collaboration Mobile ecommerce 10
Introducing new mobile devices Why? Increasing demand for corporate use of Smartphones Mobile Access To Corporate Information Tablet PC s for showcasing TVH Products and Services Bring-Your-Own-Device (BYOD) What we are proposing Choose which operating systems/devices to support Define a Strategy for Mobile Applications Enforce Security for all Mobile Data Implement Enterprise Policy for voice and data usage 11
Mobile Applications Unleashing the power of mobile applications Utility components mail/calendar/contacts Choosing third-party mobile applications Extend internal applications to mobile devices Business process improvement through Mobility Developing in-house mobile applications Native apps versus device-independent applications Less is more functionalities to be deployed Small-form factor Choosing the right tools and platforms Starting with Private Company Appstore 12
Contacts/Agenda/Mail 13
GIRA Facility Server on ipad 14
TVH Products and Services on ipad 15
QlikView BI on mobile devices Using native Apps and Ajax 16
Mobile ecommerce 17
Testing Salesforce on mobile devices 18
Jim s Journal on ipad 19
myequipmentfinder on Samsung Galaxy 20
TVH Routing service
Mobile Communication & Collaboration Mobile Device convergence Dial Via Office Single Business Number Reach Single Business Voicemail Presence Management Web Conferencing using Webex/GoToMeeting VOIP using IAX/SIP clients Collaboration using Lotus Sametime/CUPC Extending TVH wireless network - Home working New contract with Mobile Operators 22
Selected company devices The same devices are used by many of our employees
Factors driving adoption of BYOD Rapid proliferation of smartphones and tablets Ease of working outside the office Business continuity Staff have relevant equipment Attract and retain top talent (any age), GenY, home-based workers Reduce costs Enterprise ready mobile applications Mobility moves to the Cloud 24
Expected benefits from BYOD Improved employee satisfaction Increased worker productivity Greater mobility for workers More flexible work environments Improved business continuity Reduced IT costs Attracting / retaining high quality staff Better quality of devices used by workers Better care and/or longevity of devices Speeding up the rate of technology adoption 25
Major concerns related to BYOD Information security issues, data loss/theft Potential device/support issues Financial risks roaming costs, excessive data consumption Compliance and legal implications Implementation/management costs Implementation of flexible enough policies 26
Security is the major issue Sensitive data on device which is stolen Infected personal device connected to corporate network Malicious apps downloaded by users Theft of data via uploading to a personal device Easy to lose or have stolen Secured network connection - VDI Remote device wiping Controlled access to Internet User and device authentication Centralized data with a good layer of security built in to access Cloud based data / services
Technical solutions we are considering Implementation of Mobile Device Management Cloud based Internet access through zscaler Cloud based utility components Google Apps Desktop Virtualization Application development - Company AppStore Cloud based single-sign-on
Mobile Device Management (MDM) Supporting multiple platforms Android, ios, BlackBerry Centralized IT management for company/private devices Mobile usage visibility Expense management Controlling and optimizing Service Quality TVH App storefront access Mobile device security Connect devices securely to TVH resources Enforce security policies to protect data Encryption of data Role-based access, logging and auditing Remote lock and wipe 29
Mobile Iron MDM What happened? What is happening? Why did it happen? What will happen? What do I want to happen? 30
Having clear policies set in place Mobile device usage must be governed by an acceptable use policy Which BOYD model? Is it truly BYO or company will offer a stipend? Predefined list of allowable devices and applications Policies and contracts that clearly state who owns what data Remote wiping policy if device is infected or stolen Installment of hypervisor or remote-control software Clear rules for user authentication Process and timeline for removing company access, data, and secure software from device when it will no longer be used Support policies that outline when issues will be handled by IT, the end user or the device manufacturer.
How to implement it? Don t just say NO to BYOD Be prepared to give up some control Listen to the end users Consider a pilot program - research and test your approach Define different user profiles Document and communicate a clear set of policies Adopt a reasonable reimbursement Plan your mobile application development policy Plan for a more complex support burden Prepare your helpdesk for the task
Thank you for your time!