Unleashed & Cloud Wi-Fi Updates

Unleashed & Cloud Wi-Fi Updates Michael Stellmann Systems Engineer, Germany

Agenda Ruckus Unleashed 200.6 Zero Touch Mesh Network Control Troubleshooting Enhanced User Experience Ruckus Cloud Wi-Fi 18.02 Management Security Network Intelligence Connectivity Architecture Demo Q&A 2017 Ruckus Wireless, INC. COMPANY PROPRIETARY INFORMATION 2

Ruckus Unleashed 3

Ruckus Unleashed Solution Overview (Typical Deployment) Internet Solution Details Member AP (Root AP) AP4 Master AP AP1 AP2 Broadband Router Any AP can actively serve clients Supports up to 25 APs and 512 Clients All Member APs are potential Standby APs except Mesh AP Dynamic resiliency for greater reliability Network works till last AP with Ethernet connection is alive Member AP Mesh Link AP3 Member AP (Mesh AP) 2017 BROCADE COMMUNICATIONS SYSTEMS, INC. COMPANY PROPRIETARY INFORMATION 4

Unleashed 200.6 Feature Highlights Zero Touch Mesh Greater Network Control Easier to Troubleshoot Enhanced User Experience Create a mesh link with member AP over the air Dramatically speed up and simplify the network installation Wireless client renaming Password recovery Application rate limiting and QoS traffic shaping rule creation Local upgrade enhancement Internet status Client connectivity AP Ethernet port status AP reboot cause reporting Uniform recovery SSID Updates to mobile app WeChat WLANs Multiple social media logins support on a WLAN Faster dashboard refresh 2017 BROCADE COMMUNICATIONS SYSTEMS, INC. COMPANY PROPRIETARY INFORMATION

Mesh Deployment How Mesh is deployed today? Root AP Root AP Mesh Link AP Encrypted Mesh Key delivered over Ethernet Mesh AP 1 2 3 4 5 Enable Mesh on Unleashed UI just a check box Power ON AP Connect AP to LAN Wait for 2-3 mins Unlpug LAN cable Mesh link is formed To add more Mesh APs repeat steps 3-5 6

Zero Touch Mesh What is Zero Touch Mesh? Super simple Literally zero touch! Easy to add more APs Mesh AP Root AP Mesh Link Encrypted Mesh Key delivered over Air 1 Enable Mesh on Unleashed UI just a check box 2 Power ON the AP Approve the AP on Unleashed UI Few mins later Mesh link is formed 3 7

Wireless Client Renaming Client devices, especially IoT devices, can have alias name for easier identification Select a client device from list, click Rename to have an alias name on the Web UI 9

Admin Password Recovery Unleashed 200.6 introduces ability to reset admin password Must configure in 200.6 UI or at the time of installation 10

Admin Password Recovery Click on Forgot password and follow on-screen instructions to reset the credentials 1 2 3 11

Application rate limiting, QoS traffic shaping Create application rate limiting and QoS traffic shaping rules 12

Troubleshooting Enhancement - Internet Status Internet bar on Master AP delivers more value Helps to narrow down the issue Master AP is reaching outside world via Port 5 IP on Port 5 Gateway IP and Yes, it can reach DNS IPs useful when troubleshooting domain name to IP resolution issue Yes, Internet is reachable as all previous steps are working 14

Troubleshooting Enhancement - Client Connectivity Select the client of interest and click Troubleshoot to start the connectivity diagnostics 15

Troubleshooting Enhancement - Client Connectivity Could run for both connected and trying to connect clients Helps to narrow down the connectivity issue Timestamp helps to understand where is the delay if issue is about slowness in connecting Timestamp 16

Troubleshooting Enhancement - Client Connectivity Simplified version of Client Connectivity diagnostics on Mobile App Beauty is, supported remotely as well 17

Troubleshooting Enhancement - Ethernet Port Status Helps to monitor & troubleshoot APs Ethernet ports Available under Access Points-> Show System Overview Info 18

Social-media authenticated WLANs Create WeChat WLAN Provide access to same WLAN with multiple social media logins 20

Updates to the Mobile App Troubleshoot enhancements Greater network control from the mobile app 21

Updates to the Mobile App Monitor client traffic Mark a client as favorite Quickly learn a WLAN status 22

Ruckus Cloud Wi-Fi

Why Ruckus Cloud?: The Foundation of Greatness WHEN CONNECTIVITY REALLY MATTERS SIMPLE + = AMAZING GREAT PERFORMANCE EXPERIENCES.Organizations turn to Ruckus. 2017 BROCADE COMMUNICATIONS SYSTEMS, INC. COMPANY PROPRIETARY INFORMATION 24

Why Ruckus Cloud?: Our Differentiators Great Wi-Fi Performance Investment Protection Cloud Wi-Fi powered by the Ruckus Cloud Lower TCO Simplified Management No other cloudmanaged WLAN solution offers all four benefits 25

Why Ruckus Cloud?: Benefits Better User Experience Consistently great Wi-Fi for customers, regardless of RF environment 1 2 3 Time Savings Easy to deploy, monitor and manage your WLAN.from anywhere Cost Reduction Significantly Reduce CAPEX/OPEX without sacrificing performance Engagement and Insight Promote your brand while learning more about your customers 26

Release 18.02 Themes Better Partner Experience Make it easier for partners to manage customer networks and upcoming renewals Network Design Flexibility More flexibility for IT to design customer networks and integrate with external captive portals Stronger Client Security Provide IT with tools to securely manage IT owned devices Enhanced Troubleshooting Enhance user and device troubleshooting for connected and historical clients 27

18.02 Cloud Wi-Fi Feature and Architecture Highlights Management / OA&M Security & Policy Network Intelligence Connectivity Architecture Intuitive wizards Enhanced VAR dashboard DPSK for IT managed devices RADIUS Accounting Expanded client details Historical client view Enhanced client search AP groups SSID per Radio AP LAN ports T310 AP SZ 3.6.1 / SCI 3.5 3 rd party captive portal Streamlined VAR invitation 2017 BROCADE COMMUNICATIONS SYSTEMS, INC. All Rights Reserved. 28

Guest Networks: 3rd party captive portal Description Integration through WISPr Linkify and Purple Wi-Fi initially more partners coming 3 rd party subscription sold separately Customer Benefits Advanced captive portal customizations Guest analytics (e.g., retail customer behavior) Engage customers using targeted offers 29

Introducing DPSK EDUCATION IoT ( Headless Devices ) 30

Raising the Bar on Security for IT Managed Devices Description Dynamic Pre-Shared Keys (DPSK) enables individual PSKs for each device on a single SSID Admin sets password complexity and expiration policies Bound DPSK works with IT supplied devices (Known MAC) Customer Benefits More secure than traditional PSK as one PSK is not shared across all users Less complex to implement than 802.1X certificates 31

Managing DPSK Generate, Import, Export Add DPSKs individually Import DPSKs in bulk using.csv Export for record keeping 32

18.02 DPSK use cases Step 1 Step 2 Step 3 a) Create DPSK Network b) Build a list of MAC addresses for managed assets in.csv format using template c) Imports file d) Cloud generates DPSK User credentials a) IT installs DPSK on Devices b) Export (.csv) file for record keeping a) Modify (.csv) file for lost or stolen device b) Re-import file c) Export (.csv) file for record keeping 33

Client Troubleshooting Enhanced Search Search clients by: Client MAC Address Username Hostname OS Type (Connected Clients Only) IP Address (Connected Clients Only) AP name (Connected Clients Only) Search clients by: Search client by Android OS results 34

Historical Client Troubleshooting View Challenge: Notoriously difficult to troubleshoot problems that happened in the past Solution: Use Events page to find the client OR Search for the problem client View client history to understand timeline and diagnose problem Disconnected clients don t clutter user page view unless troubleshooting 35

Single Page View for Historical Clients 1 2 3 4 5 36

Configuration: AP Groups Description Allows segmenting of APs within a venue into different groups Activate SSID on a per radio basis Networks can be activated on a per AP group basis Admins can configure the related VLAN and the network radio band for the AP group Customer Benefits More granular configuration capabilities for flexible network designs and enhanced security 37

Configuration: AP LAN Port Settings Description Admin can configure the LAN ports on the AP Configuration is done per AP model at the venue level or at the AP level Configuration includes the option to enable/disable the port, set its type and the VLAN ID Customer Benefits Use H510/320 APs to connect wired desktops, printers to LAN ports H510/320 AP can also be used as MAP for extending network over mesh 38

Improving the Partner Experience Partner Concerns My customers licenses expired. Why didn t I know about it before expiry? 18.01 Enhancements Enhanced VAR Dashboard shows upcoming license count and expiry dates My team supports other Ruckus products. Why can t they manage cloud customers? After first VAR admin additional registered admins get automatic read-only access My customers are not able to invite me to manage their cloud. HELP!! Cloud account automatically created upon customer invitation for approved VARs Can I get cloud subscription before I sell it to my customers? Demo Kit - 3 year-subscription to Ruckus Cloud Wi-Fi at 77% off MSRP. Up to 20 subscriptions 39

VAR Invitation Flow 1 2 3 Customers invite authorized VARs as 3 rd party administrators No need for VAR to login before customer sends invitation Auto creation of VAR account in cloud First VAR admin is primary-admin, additional VAR admins automatically get read-only role 40

Enhanced VAR Dashboard View 41

Q&A

SIMPLY BETTER EXPERIENCES

How?: Choosing the Right Product SMB Single Site SMB Multi-site SMB Campus Distributed Enterprise Med Large Campus Values plug-and-play Values granular control Muscular IT SmartZone Needs to own infrastructure Unleashed Lean IT Cloud propensity Values simplicity High sensitivity to price Wants SLA for integrated solution Cloud Wi-Fi Bespoke financial model needed SmartZone / WAAS Partner

VAR Journey through Cloud Learn Cloud Business Learn Cloud Product Manage Customers Renew/Add Subscriptions Cloud Ready Certification partners.ruckuswireless.com Customer Upcoming Expiry How to sell Get trained Get demo kit Sales guide Get free 60 day trial (if required) Buys and activates subscription Invites VAR Auto email reminders to end user and partners 45 / 30 / 7 day reminder Take action before expiry Generate POs for renewal Login to Cloud Cloud admins Var Post Expiry US cloud.ruckuswireless.com EU cloud-eu.ruckuswireless.com Try Ruckus Cloud Mobile App Assign privileges for cloud management to employees Explore add / remove admin workflow Logs into VAR portal Accepts customer invite and manages customer network APs operate with reduced functions APs not manageable from cloud 45