Hardware and System Software Specification for Cisco Unified Customer Voice Portal 10.5(1) First Published: 2014-06-18 Last Modified: 2016-04-07 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883
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CONTENTS CHAPTER 1 1 Solution Changes From Unified CVP Release 10.0(1) to 10.5(1) 1 Hardware and Software 1 Supported Third-Party Software 1 Transport Layer Security (TLS) 2 Solution Components 2 Unified CVP Server 3 Unified CVP Operations Console 3 Unified CVP Reporting Server (Optional) 4 Unified Call Studio 4 Automatic Speech Recognition-Text to Speech 4 Load Balancer 5 Cisco PGW Softswitch Support (Optional) 6 Cisco Gateways 6 Cisco Unified Border Element 8 Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager 9 Cisco Unified SIP Proxy 9 Video Components (Optional) 9 Cisco Virtualized Voice Browser 10 Java Runtime Environment Minor Update 10 iii
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CHAPTER 1 Solution Changes From Unified CVP Release 10.0(1) to 10.5(1), page 1 Hardware and Software, page 1 Supported Third-Party Software, page 1 Solution Components, page 2 Java Runtime Environment Minor Update, page 10 Solution Changes From Unified CVP Release 10.0(1) to 10.5(1) Table 1: Hardware and Software Specifications Changes From Unified CVP Release 10.0(1) to 10.5(1) Feature Date June 18, 2014 JRE 1.7.0_45 version is supported Hardware and Software Supported Third-Party Software Type Product Remote Administration Windows Remote Desktop Windows Terminal Services (server administration only no Application GUI access) 1
Transport Layer Security (TLS) Type Virus Protection Web Browser Product McAfee VirusScan Enterprise 8.8i Symantec Endpoint Protection 12.1 Trend Mico ServerProtect for Microsoft Windows/Novell NetWare 5.8 For Symantec Endpoint Protection 12.1, client installation packages with only Basic Protection for Server feature set are supported. Microsoft Internet Explorer 9.0 and Microsoft Internet Explorer 11.0 (Compatibility Mode enabled) Mozilla Firefox 24 or above Transport Layer Security (TLS) Unified CVP supports Transport Layer Security (TLS) V1, V1.1 and V1.2 for HTTPS communication with their web clients. Solution Components Table 2: Unified CVP Platform and Software Unified CVP Component/Task Unified CVP Server Unified Operations Console Platform Requirement See the Virtualization Wiki for Unified CVP. Unified Reporting Server Unified Call Studio Virtualized Platform 2 GB+ RAM Microsoft Windows compatible (Windows 7, Windows 8.1) Cisco Unified Computing System (UCS) B-Series and C-Series See the open virtualization archive (OVA) template. 2
Unified CVP Server Unified CVP Server Operating System Additional Items Restriction Microsoft Windows Server 2008 R2 Standard Edition and Enterprise To apply the latest Operating System Service Upgrade Release, go to Microsoft upgrade website. A minimum of 10 MB should be available for Unified CVP system media files. Cisco provides.wav files for numbers, days, months, currency types, and so on in American English and Latin American Spanish Any additional media files will require additional space. Media Server can co-reside with the Call Server, VXML Server, or a combination of both on the same physical machine. For more information, see Design Guide for Cisco Unified Customer Voice Portal. On Windows platforms, Call Servers require that Simple Network Management Protocol and WMI Windows Installer Provider be installed. Although supported third-party virus scan software can be enabled on the Call Server, full fixed disk virus scans should take place either offline while calls have been diverted to a different system (preferred), or during a period of low call volume. Do not run a full fixed disk scan while the Call Server is under load. Unified CVP Operations Console Operating System Microsoft Windows Server 2008 R2 Standard and Enterprise To apply the latest Operating System Service Upgrade Release, go to the Microsoft upgrade web site. 3
Unified CVP Reporting Server (Optional) Unified CVP Reporting Server (Optional) Operating System Restriction Microsoft Windows Server 2008 R2 Standard and Enterprise Although supported third-party virus scan software can be enabled on the Reporting Server, full fixed disk virus scans should take place either offline while calls have been diverted to a different system (preferred), or during a period of low call volume. Do not run a full fixed disk scan while the Reporting Server is under load. Unified Call Studio Supported Hardware Operating System 2GB+ RAM required Windows Compatible Microsoft Windows 7 and Microsoft Windows 8.1 Automatic Speech Recognition-Text to Speech This section provides information on speech vendors providing Automatic Speech Recognition (ASR)/ Text-to-Speech Server (TTS) that have been tested for interoperability with Unified CVP. Table 3: Automatic Speech Recognition/Text-to-Speech Server Nuance Software Unified CVP 10.5(1) has been tested for interoperability with the following Nuance components: For NR10 - Nuance Recognizer 10.2.4, Voice pack for Nuance Recognizer - 10.0.0, Nuance Vocalizer 6.0.1, Voice pack for Nuance Vocalizer 6.0.1, Nuance Speech Server 6.2.4 For NR9 - Nuance Vocalizer 5.0.7, Nuance Recognizer 9.0.17, Nuance Speech Server 5.1.9 Contact Nuance support for compatibility of later dot release of Nuance components with Unified CVP. 4
Load Balancer Operating System Use vendor-recommended operating system software. Load Balancer Table 4: Load Balancer Supported Hardware Supported Software Cisco Application Control Engine 4710 Appliance Series A4(2.0) The Unified CVP solution components recommend the use of Load Balancers to provide load distribution and high availability for HTTP, HTTPS, and MRCP traffic. This provides the capability to load balance the rendition of the vxml pages between gateways and VXML server. It also fetches the media files for IVR scripts execution from media servers. The Unified CVP supports any third-party Load Balancer possessing the following features: Both SSL offloading and SSL pass through has to be supported Load Balancer High Availability Session stickiness should not be mandatory Persistence - cookie-insert Distribution algo - Round-robin The interoperability notes and the known caveats for most commonly used third party Load Balancers like the Big-IP F5 and the Citrix NetScalar 1000v can be referred from the following locations: For BIG-IP F5 refer to, http://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/bigip.pdf For Citrix NetScalar 1000v refer to, http://www.cisco.com/c/en/us/solutions/enterprise/interoperability-portal/voice_portal.html 5
Cisco PGW Softswitch Support (Optional) Cisco PGW Softswitch Support (Optional) Table 5: Cisco PGW Softswitch Supported Hardware Supported Software Restrictions Hardware that supports PGW 9.8(1). See Cisco PGW 2200 Softswitch Hardware Installation Guide PGW 9.8(1) S9P9. See http://www.cisco.com/en/us/ products/hw/vcallcon/ps2027/prod_release_notes_ list.html PGW 2200 Softswitch Release 9.8(1) is qualified to be used with CVP using the SIP protocol. Media Gateway used with Cisco PGW 2200 Softswitch Hardware Options Software Options AS5350XM, AS5400XM AS5350XM and AS5400XM - 15.1(1)T or later T releases Cisco Gateways Hardware Options 18xx, 28xx, 29xx, 38xx, 39xx, 39xxE, AS5350XM, AS5400XM AS5350XM with AS5X-FC High Density Voice Cards, AS5400XM with AS5X-FC High Density Voice Card, 4321, 4331, 4351, 4431, 4451. Software Options Hardware Model AS5350XM AS5400XM ISR G1 18xx, 28xx, 38xx Version 15.1(4) M7* 15.0(1)M1.2 15.0(1)M1.2 15.1(4)M7* Software Feature Set IPPLUS IP Plus Enterprise Plus IPSec 3DES Advanced IP Services IP VOICE 6
Cisco Gateways ISR G2 29xx, 39xx ISR G2 39xxE ISR G3 43xx (4321, 4331, 4351) ISR G3 44xx (4431, 4451) 15.1(4) M7* 15.2(4) M4** 15.2(4) M6 15.3(3) M3 15.4(3)M2 15.5(2)T1 15.5(3)M 15.1(4) M7* 15.2(4) M4** 15.2(4) M6 15.3(3) M3 15.4(3)M2 15.5(2)T1 15.5(3)M IOS XE 3.13 IOS XE 3.15.1S* Universal Universal Universal *There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect details for CSCuv91316. ISR G3 gateways do not have a built-in Voice-XML (VXML) browser. Therefore, deploying the ISR G3 ingress gateway with Unified CVP requires the use of a separate ISR G2 gateway to provide the VXML browser. Support of the ISR G3 gateways with Unified CCE Outbound Option with Call Progress Analysis requires Unified CCE version 10.5(2) or later. Poodle Vulnerability issues has been fixed on IOS Gateway 15.0(1)M1.2, 15.1(4) M7, 15.2(4) M4, and 15.3(3) M3 versions. *Unified CVP is also compatible with IOS 15.1(4) M3. However, if you are using IOS 15.1(4) M3 you will likely hit defect CSCtt38880 in UDP scenarios. It is recommended to use IOS 15.1(4) M7, as the defect has been fixed in IOS 15.1(4) M7. **Agent greeting is not played for IOS Gateway 15.2(4) M2, 15.2(4) M3, and 15.2(4) M4 versions. For details, see defect CSCue83683. 7
Cisco Unified Border Element IOS Versioning Cisco IOS image is versioned as follows: Example: In IOS 15.1(4) M3 or 15.1(4) T1: 15.1 is the version number. (4) is the release number. M is the Mainline (M) train. T is the Technology (T) train. Increment in the release number after M or T refers to additional bug fixes, and increment in the release number before M or T refers to the different trees of IOS. Unified CVP supports the listed IOS release trains and their later M or T trains respectively. The 15.1(4) M3 or later release means that the IOS release such as 15.1(4) M4, 15.1(4) M7 are also supported, but lower versions such as 15.1(4) M1 and 15.1(4) M2 are not supported. Cisco Unified Border Element Platform ASR1001-X ASR1002-X ASR1004 with RP2 ASR1006 with RP2 Supported CUBE Software Version IOS XE 3.7.0S* IOS XE 3.10.0S* IOS XE 3.13.0S* IOS XE 3.15.1S** IOS XE 3.16.0S **There is an outstanding defect for IOS XE 3.15.1S. For more information see the defect details for CSCuv91316. *The Cisco Unified Border Element IOS XE software minor versions 3.10.xS (such as 3.10.2S) are also supported. Do not use IOS XE3.10.6 for CUBE deployments as you will likely encounter defect CSCuu32159. 8
Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager Platform ISR Software Version 15.1(4) M7 15.2(4) M4 15.3(3) M3 15.4(3) M2 15.5(2) T1 15.5(3) M 15.6(2) T 15.6(3) M The Cisco Unified CVP provides the flexibility to add, modify, remove or deploy Unified CVP in many scenarios to facilitate interoperability with third-party devices. Not all SIP service providers support advanced features such as REFER, 302 Redirect Messages, DTMF-based take-back-and-transfer, or data transport (UUI, GTD, NSS, etc). Please verify before planning on deploying these capabilities. Refer to the interoperability note available at the following location for information on the interoperability support for SBC when deployed in place of Cisco CUBE. http:/ /www.cisco.com/en/us/solutions/ns340/ns414/ns728/voice_portal.html Do not use IOS 15.3(3)M6 for CUBE deployments as you will likely encounter defect CSCuu32159. Cisco Unified Contact Center Enterprise/ Cisco Unified Communications Manager Compatible Version: For compatibility information for Cisco Unified Contact Center Enterprise, see the Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide. Cisco Unified SIP Proxy : Software supported : Cisco Unified SIP Proxy 8.5(x), 9.0(x) Video Components (Optional) This section provides information on Cisco components that can be used to provide optional Unified CVP Video capabilities, when deployed with Unified CVP 10.0(1). 9
Cisco Virtualized Voice Browser Table 6: Video Component Component Video in Queue Video Devices Supported /Comments Cisco Telepresence: CTS500-32, EX60, EX90 Cisco Virtualized Voice Browser Unified CVP 10.5(1) supports Cisco Virtualized Voice Browser 11.5(1) with the patch CVP10.5.1_ES23.exe. Java Runtime Environment Minor Update Use the JREUpdate.bat script to install a minor update of Java Runtime Environment (JRE) version on your Unified CVP Server. For example, you can install a minor update of JRE version 1.6.0_24 to 1.6.0_81. Download the JREUpdate.zip from the following location: http://software.cisco.com/download/ release.html?mdfid=270563413&softwareid=280840592&release=10.5%281%29&relind=available&rellifecycle=&reltype=latest For additional information on JRE minor update, see the Configuration Guide for Cisco Unified Customer Voice Portal. 10